Customer Reviews for GSI
(U-Haul Neighborhood Dealer)

Évaluation :

3

They charged me for a dolly but didn't provide me with a dolly. They asked to me come at a different time because of a meeting. No accommodation was made for me

Évaluation :

1

There was trash in the front console. The gas tank was below empty. The dolley was not secured properly in back and was banging around as I initially drove. They did not have a dozen furniture blankets. The ultimate problem is they were not there when I returned 2 hours later - and then charged me for 2 days use of truck and other rented items. Very Unhappy!!

Évaluation :

3

The lockbox is mounted too high. It is above my eye level. I could barely read the letters.

Évaluation :

1

Requested a Furniture Dolly which wasn't loaded in the truck. Air condition didn't work on the way to Nevada. Had to sweep leaves before loading.

Évaluation :

5

The service was the best

Évaluation :

5

Alex was amazing.....

Évaluation :

2

The truck was very dirty and parked on the street. It had a parking ticket on it. There were no furniture pads in the truck. The truck was on empty.

Évaluation :

1

Ordered a 20 foot truck at one location was called a few days before no trucks at that location moved us to one 30 min from our home. Day before they "Upgraded us to a 27 foot truck very difficult and a gas guzzler. When we went to pick it up the location was a lock box and all the gas from the truck had been syphoned! We told a person in the "Office" but he never reported it and there was trouble when we dropped off the truck.

Évaluation :

1

Honestly I never like to leave bad reviews but from A-Z this was awful. Pickup took 1 hour and they added insurance which I rejected, they indicated far more fuel than vehicle had and MOST important they changed my drop off location to 30 min further away! I dropped off truck and went inside and attendant said just drop key in box, which I did. Then when I went to check out and report my return the form asked for images and details. I had already dropped key in box as requested!!! Yes everything was done poorly, all of it

Évaluation :

3

I didn't get the dolly I requested. Also, when doing the checking online, be sure n you remember your password, there's no way to reset it m if you can't log in

Évaluation :

1

when we arrived no one was at the location. Tried calling the number it was the corporate number no one to talk to it said leave a message then we called another number and spoke to Devin who was very helpful telling us he could help us we had no idea there were lock boxes with the key in it and you needed a code we should have been notified in our confirmation email so we would have known we wasted alot of time trying to figure this out this was not good especially cause you could not get through to anyone. we were very dissatified with uhaul

Évaluation :

4

Friendly and helpful associates assisted me. Merci.

Évaluation :

5

Excelente customer service

Évaluation :

5

great service

Évaluation :

1

Gas tank pipe was caulked I was unable to pour gasoline in the car I ended up stopping on the freeway no gas tow U-Haul car with my furniture inside I had a horrible experience

Évaluation :

4

Everything was good. My only complaint was the length of time on the phone to check in when I brought the van back. The site was giving me some problems on line and I had to go to the chat line but it all worked out! I will be checking my receipt later to day and get back to you because I do have paperwork I don't know if you will need. Thanks, Terrence Schonig

Évaluation :

1

Truck was stolen from location aftet we left it. Thete is no doubt this is a inside job if yrue. As investigation of latge companies mydrlf for 43 years. Too much was slippery. This is why we had two wotnesses and pictures.

Évaluation :

1

I had to remove the trailer off of my own vehicle because the store employee didn't come outside for over 10 minutes. Also this location overcharged me by 200 which has since been corrected.

Évaluation :

3

They were not a standard U-Haul location, very hap-hazard. Would have preferred to have been a stand alone facility.

Évaluation :

1

closed. return of a truck to this location is not appropriate.

Évaluation :

5

I am very happy that circumstances allowed me to rent from this location. I am not happy that I was sent to this location because the uhaul location next to me refused to take my rental because they wanted to rent a truck multiple times a day instead of to me for the day as is the rental contract for 24hrs. I am also not happy with the fact that the location I picked up my rental was not properly informed of my request for a uhaul.

Évaluation :

5

Manager was a great guy.....