The location was fine. However, the checkin process was awful. The U-Haul app is one of the most user un-friendly apps I've ever attempted to maneuver through. First, the app kept freezing, and I had to start the process over. Then it got stuck on waiting for approval. I sat on that page for almost 10 minutes. I sent several messages to the chat that went unanswered. After another 5 minutes of waiting, I called customer service, as I was by then in a time crunch. Finally the agent in the app replied, telling me that since I was renting with an out-of-state driver's license, additional verification was needed. I rented from the exact same location two days earlier without any issues at all. But this time I had to fill out another form on the app, and they had to call my employer - ON A SUNDAY - to confirm this corporate account move. When I finally did get the key and get to the truck, the app froze again in the final part of the check out process. I had the key by then, so I just drove the truck off the lot. It was an extremely frustrating experience.
Michael G
Customer Reviews for Gadsden Greyhound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The guy that was doing the rental was exceptional. He was so kind, nice and extremely helpful and friendly. He made the checking out/in process so easy. I LOVE that kind of customer service. When i was done, we did a friendly hug gesture. You just don't get that kind of response now a days.
CYNTHIA CExcellent customer service
Jernecia KSee initial comments
Michael RStop cheating customers on the mileage!!!
Tasha GThe strap on the appliance hand trucks are not long enough to go around a stand up freezer
George HWent to pick up truck it was so dirty we had to go clean it before we could use it ! Inside truck cab smelled so bad had to drive it with windows rolled down ! Also had dolly reserved and it was not in truck ! Door was unloaded rear gate opened ! Had to go to 3 different places looking for dolly too use !
Jeremy GBrandon at the Gadsden location was excellent. I worked with him one other time. Very respectful knowledgeable. Returning the truck was smooth and easy at the scottsboro location. was a good experience too. Over all, nothing to complain about.
deborah aPickup was fine. The truck however is in terrible need of tire balancing. I have never driven one that shook so badly. Otherwise the truck performed fine.
Willis Kgreat service
joe gS.O.
MECHELEE CBrandon was very helpful and did a great job!!
Melissa GBrandon was excellent! Great help, thank you.
Leysha DI was charged for fuel when it was left how I got it
Nathaniel SThe attendant there was exceptional. I would use this location again just because of this man. The equipment came well prepared for the move needed. I appreciate this location, the equipment, and the attendant.
Rachel Ma 12' tandem axle trailer should have a trailer jack 100 % I needed to unload the trailer from the hitch while loaded and leave it at the wedding venue over night locked up. It took 4 guys to pick the trailer up, and we had 90 % of the weight over the axles. Place a jack on the trailers PLEASE.
Justin PThe person who works at the U-Haul 503 W Meighan Gadsden, Alabama is sooooo great. Always happy and great customer service.
paula aBrandon made this so easy. Thank you, Brandon!! Give Brandon a raise!!!
deborah aI dropped off at this location which is where I was supposed to pickup from. Hard to believe a bus station does not have staff working especially when you have a confirmed reservation with a pickup time. No one was there when I dropped the trailer off. So much for reservations with a pickup time and location.
Paul WThe guy working was extremely nice and helpful.
Ashley NCourteous staff, knowledgeable and helpful.
David FThe attendant was very helpful and pleasant to work with
Paul MU haul employee was very helpful and courteous. I would recommend going to this location.
Christopher RNo one was there as they don't open until 10am. Dropped off the trailer and did online check-in!
Timothy SYou all need more 19,99 trucks
Anna PI didn't know that the truck I rented did not come with a ramp or hand trucks so that definitely delayed me two more days that I was charged for I was not very happy when 70 hit my account after I was told I didn't owe anything
susan wVery kind and considerate
Lisa LOverall great experience and easy to deal with. However what I disagree with is I was charged $11 and some change for 3 gallons of gas. When we brought the uhaul back we actually brought it back with more gas in than we left with. I have a picture of how much fuel was in and miles to E when we picked up and dropped off and there was definitely more gas in it than when we picked it up and I was still charged for it.
Taylor PYoung man at front desk has excellent customer service..went above and beyond to help me!!! Very empressed and pleased .
Scott SCourteous people, very serviceable equipment, overall good experience. Merci
David FPatricia was very helpful during the pickup and drop off of the U-Haul truck. She is an asset to the company!
Michael MGet the workers new computers.
Amiri HCustomer service was excellent at this location!
Anthony JMy contract said there was 3/4 of a tank of gas. There was not. I did note this issue until I I arrived at the store to pick up bed and mattress-box spring. I'd driven 4 miles. I took photo of gas gauge and odometer. Made my load and delivery. I traveled 16 miles R-T. Put $10 in tank across street and turned in truck. Told agent of discrepancy. She said I'd be charger $42 for not filling tank to 3/4. Said I should have come back to UHaul immediately and I was responsible for issue. Told me she tells all customers to check fuel before the leave the lot. She did not tell me that. Every car/truck rental I've made in 50 years not once was I informed that it was my responsibility to confirm level of gas. Always the agent made that part of their check list. That's last time I rent from UHaul
Bill BAucun
Ross BService was phenomenal!! Miranda goes above and beyond for her customers!!! Merci encore!
Stephanie Wkimberly was so kind and courteous. i've rented from u-haul several times and she was my best experience so far.
dolores sI had no complaints or issues from this rental. It was quick and simple. I love the online pickup and drop off option.
Thomas SI was showing 3 different charges pending on my account and eventually was charged almost triple the amount of what I was suppose to pay.
Marlena FThe staff was very knowledgeable and helpful.
Willis KNothing. I showed up around the time I said I would for my reserved rental and within 10 minutes I was already on my way.
Kenny BThe manager is nice friendly and helpful. The location opens late 10:30am. Rougher part of town. The truck speedometer electrical had a short creating mileage readout.
SCOTT WThe lady that runs the office is very good at her job and I would do more business with her. The location is in a poor side of town and homeless/derelict looking men were hanging out in the parking area. Truck gauges were shorted and flashing running out of fuel warning and wrong odometer read out.
SCOTT WEnsure equipment is clean has been cleaned between customers.
Sara LYard is a bit small for 3- 26' trucks that was there. Finding a spot and getting it tucked in was a hard with equipment and trucks packed tightly in the area.
Brian SVery friendly and helpful staff. Truck was a little beat up but performed and drove great.
Jonathan SKimberly is the local manager in Gadsden Alabama at their Kyle Ave location — she went well beyond the call of duty to help me, I’ve never experienced customer service at this level — you are very fortunate U-Haul to have her as you of your managers!!!
TIMOTHY PThe trailer lights did not work had to return it and get another one wasting valuable time
Chris RThey ripped me & my sister off..charged us 183 cause we are people of color ..we rented the truck on 1/4 tank & they charged us 183 talking about it was empty they lied & this Amanda chic gets on the phone & don't solve anything ..I advise anybody in the Gadsden area that's black not to rent from the UHaul on west meighan they will rip you off.. I'm currently in the process of trying to speak with cooperation before I move forward with a discrimination & civil lawsuit
TERESA CThe truck was on a half tank, so I filled it up to a half tank before returning it. I have a time stamped photo of when I first got into the truck, for proof. Let me k ow if there is an issue. Please do not charge my card.
SHADE MNothing great service
Rebeccah VMy complaint is your mobile pick up system. I called U haul general customer service number to find out what to do since I was picking up the truck at 7 am and there was going to be nobody at the site. The person told me I just needed to have my phone and account number and log on to u haul and that's all it takes. The message I got on my text said the same thing. It did not say I needed another way to verify like having a passport (or the other items on your verification system). I had to go back home to get my passport. I think that at the least this is a misleading, inconvenient, inefficient, and sub par system. At worse, it is dishonest, trying to get customers to believe it is easy so that they would commit to rent the truck using your so called 24/7 system. Be honest and be clear (it this was mentioned in the tons of notes on your site I did not see it). It is not a pleasant experience when you are at the point of picking up the truck and just find out about it. Do it in advance. I did everything asked when I booked and I expected a much easier pick up . I understand the need for a photo and license photo, but that together with my phone (like you can send a code to the phone) should be enough, or you could do the extra verification steps tied to the phone in advance, SO THAT THE PHONE IS TRULY WHAT IS NEEDED FOR THE PICK UP USING THE MOBILE.
raymond fSuper people!!
Roger AThe trailer experienced a blow out and I was told we would have an extra day free because we were asked to pick up early, however we were then charged for the extra day. When I called to dispute this I spoke with a customer service person who hung up after waiting nearly 3 hours for a call.
Ethan RThese are the greatest people. Always eager to help in any way at all hours. THey are the best. THey almost always have trucks available. You always have clean vehicles ready to go. Thank you Greyhound for you professionalism in the service/travel industry. Truly a standard bearer.
James KThe after hours $20 fee was not deserving. I can understand people need off work. My off days are Sat and Sun. This location closes at 12:00 on Saturday and is closed on Sundays. I turned the key in the drop box. Customers shouldn't charged for the after hours. Nothing was done by an employee until the next business day.
WALLACE SI returned my trailer after hours so hard to give anything other than average ratings. My second time returning a trailer at this location and both times everything went smooth.
Timothy M