Customer Reviews for Gailor Landscaping
(Concessionnaire U-Haul dans le voisinage)

196 évaluations

554 Maple Ave   Saratoga Springs, NY 12866

(518) 633-4493

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/17/2022 - 3/31/2022: 10h00 am à 4h00 pm

Services dans cet établissement :

Pour nous contacter

(518) 633-4493

554 Maple Ave
Saratoga Springs, NY 12866

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/17/2022 - 3/31/2022: 10h00 am à 4h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JOLANTA M G. 
Évaluation :
5

Great helpful people on both ends of this rental made the process super easy and enjoyable

Rich S. 
Évaluation :
5

The trailer is fairly heavy, I don't understand why there is no tongue jack

Allen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauri H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Nothing. It was great. Way less hassle than the Marion location up the road.

Jeanna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T. 
Évaluation :
1

No one was there when I dropped it off on 4/5. I am currently being billed for 2 extra days and i have tried to contact your customer support twice and have waiting over thirty minutes on hold until i could not wait any longer. Please contact me at 914 489 9261 to resolve.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G. 
Évaluation :
4

Clean windshield a inside and out

barbara G. 
Évaluation :
5

Excellent in every way. Easy.

chad C. 
Évaluation :
5

I think you guys could use having one more van handy. Otherwise, appreciate your friendly service and ability to adapt!

Adrian A. 
Évaluation :
5

Dont change

cecilia A. 
Évaluation :
1

You can be available during your advertised business hours. You can pick up the phone when a customer is trying to contact you. You can empty your voicemail inbox so people can leave messages for you since they obviously cannot reach you. You can make your location easier to access and get out of if someone drives in, finds that you're unavailable and has to get out. There is no easy way to get out of your site. How is one supposed to do business with you with all of these factors present?!

Aditi P. 
Évaluation :
1

Personnel need to be there or at least answer the phone.....cannot complete online return as NO Internet service was available unless you use an UNSECURED piggy back off someone local. U-haul needs to print a phone number on the contract for their home office for these issues. Highly unsatisfied for a 1-day $295 rental. USN retired.

Roxanne R. 
Évaluation :
1

Could not get ahold of anyone here for 2 days. Finally dropped it in the self return. Signal was bad and took a long time to get through the process on cell phone.

Caitlin R. 
Évaluation :
4

I drove several miles out of my way because Local UHaul was not open. Needed help taking trailer off tow hitch as well .

David F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Provide help with putting the uhaul on the hitch. Great otherwise!

Brody R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilles L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

luiz Marcello S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

I was hesitant to use this location due to a low average score. We were in a pinch for a 2nd trailer and were able to get one here. Everything went very well, trailer was perfect and the service was excellent. I will make this my first stop the next time I need a Uhaul

David H. 
Évaluation :
1

I was supposed to pickup at the mobile station where we always have. Usual moved me to this jackass who doesn't show up, trailer is covered in 12 inches of snow, no one answers the phone. I ended up finding a giant lead pipe to help me get it on the ball of my truck and a shovel. It took me about two hours to dig the uhaul out while I was paying movers at my house waiting on me.

Michael C. 
Évaluation :
1

To start there was a sign on the door to call him. Then I had to wait for him. Then he would not even assist me with hooking up the trailer to my vehicle. Then the trailer did not have the wiring so I had to use one off a different trailer as I could not find the guy again. Completely terrible experience.

Vincent K. 
Évaluation :
5

Quick and easy. They had staff available to load the trailer on and out I went!

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara S. 
Évaluation :
5

I picked the truck up on a frigid morning.Peter Gailor had my rental vehicle running and all warmed up , waiting for me. The service was courteous and things went smoothly. This uhaul vendor was a pleasure to deal with. Thank you Gailor Landscaping!

Bob G. 
Évaluation :
1

I thought we were getting a Uhaul for $155, which is what the website says, plus minimal insurance. We were billed over $234. NOT OKAY. No one is happy with UHAUL's new "streamlined" way of doing business. Honesty and integrity are still valued in society.

Birgitta M. 
Évaluation :
1

There was a power outage on the day I needed the truck. When I went to pick up the 29,95 truck no one was there. I was stuck with hired movers and no moving truck. I had to scramble to find another location. They only had a 19,95 truck available. Horrible experience. 1800 go uhaul had long wait. Terrible experience.

TIFANY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
4

I prepaid for utility dolly and appliance dolly but appliance dolly wasn't available and I wasn't refunded

Jamie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reane J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tylan N. 
Évaluation :
3

I paid for an appliance hand truck and a dozen blankets. None of which I got. Truck handled well. Just want a credit

JOSEPH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
3

We specifically requested a uhaul in Glens falls. We were forced to travel about 20 miles out of our way, and we were forced to pay for it! Uhaul also expected us to travel an hour back and return the uhaul, and you were going to charge us another $25 for that!!

Joshua R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brayden B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Claudio B. 
Évaluation :
5

Nothing - Perfect!

Joanne D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan P. 
Évaluation :
3

Small lot

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neil C. 
Évaluation :
5

Sure the place was fine. But I go sent an email saying they needed to change my place of pick up of a van. Which is rediculous it was way out of my way and I had to pay the mileage to go pick up and drop off. ?? Shouldn't have had to wasn't my choices of pl e to get van. I'm not happy and will use a diff rental place from now on

Marie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy C. 
Évaluation :
1

The most harrowing and demoralizing uhaul experience of my life. To make a long story short, it involved me standing in the dark in the parking lot for three hours begging uhaul employees to stop transferring me, putting me on hold, etc and one person actually did call me back when I asked them to and I finally got the van but by then it was too late to pack up for the event I had to work the next day. I returned the truck early. People? Get human. Stop telling people to “go online” when I'm talking to you on the phone. Express pickupbus not well coordinated st all. I asked To not be charged for day 1 since I couldn't pick up the truck till almost 11pm. Uhaul kept expiring my reservation and I kept having to call in, being on hold over and over and over. Stop expiring people's reservations!

Lauren K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
4

UHaul company itself was difficult to deal with; reservation terms were given over phone and then at end of contract those agreed terms were not followed therefore We were charged extra. This is not fault of the company licationit was picked up at; it is miscommunication at uhaul and computer issue. We will bring this to attention of several to get this straightened out. When you call the 800 Uhaul number you are just placed on hold for a very long time. I've called five times and held over 15 mins. Ridiculous.

JEFF P. 
Évaluation :
2

It took over 30 minutes to get out of there. He needed 2 personal references, then wanted to charge me $25 for the insurance when I had been quoted $16 online. And he wanted a registration number for the vehicle that I was towing! What difference does that make? Then after typing all my info into the computer, he had to call someone and give them all that info over the phone. I've rented $50 000 vehicles with less hassle.!

MIchael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norine L. 
Évaluation :
3

It took 40 minutes to get the truck through the phone. I think it was because the WiFi was in a poor area

doris G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina E. 
Évaluation :
4

Cole, the person at this location, was very helpful, esp considering that UHAUL sent us to his location unexpectedly after the proprietor at the first location failed to show up. But UHAUL had not supplied this location with dollies or pads. Also, the driver's side windshield wiper snapped off later that night when I was driving on the highway in rain and sleet, causing a dangerous situation and considerable stress.

Julia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory M. 
Évaluation :
5

Owners are very nice and helpful people

cory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Great Job! Thanks

Floyd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNCAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Great experience. Needed to call Uhaul before and everyone spoke with was knowledgeable and helpful

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Had to drive 1 hour to pick up no straps or cart as asked had to go to another place to get cart and then go buy straps none at the location. I asked for these to be with the truck now bring charged for extra milage.

Kathleen P. 
Évaluation :
4

Was not open when truck returned

mary lee I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

Great service and communication.

benal R. 
Évaluation :
1

I demand you reimburse my debit card the $26 you over charged for the rental. The staff at Gailor Landscaping are theives, I asked repeatedly if I was being changed the price of a 15 foot rental, which is what I had reserved but did not receive. Veronica assured me the charge was correctly priced for the 10 foot truck. I came home and checked online the 10foot truck charge is $131.00, I was charged $157.00...the over charge is to be credited to my account by end of business day 7.5.2018 or I WILL PROCEED with legal action. Awful business partners at this location

Anne Marie F. 
Évaluation :
5

Owner was pleasantly helpful on all my questions.

CANDICE B. 
Évaluation :
5

Mr. Gailor was most helpful. Will use again

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
5

Great to work with!

STEPHEN J. 
Évaluation :
5

Great to deal with and now my 1st choice to rent from!

STEPHEN J. 
Évaluation :
5

Make my day easier. Great people there

Alexander D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

claire E. 
Évaluation :
1

Poor wifi prevented online checkout-checkin. And they overcharged for gas usage, when contract did not cover gas usage, just mileage. I felt ripped off.

Martin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA C. 
Évaluation :
5

Great experience. Will use this location every time for my moving requirements.

Craig G. 
Évaluation :
5

The pick up location staff was wonderful and tried their best to help me out of a bad situation. However, your scheduling dept screwed up big time because my 5x8 trailer was not at this location. It was at another location 45 minutes AWAY!!. I had movers waiting to move my daughter's belongings that I was paying by the hour with no trailer! To resolve the problem I had to rent a truck that cost 3times the money because I had to do a complete round trip, as I had no way of getting back home. I have repeatedly asked for the district manager or someone at Uhaul to contact me about this and not a single response so far and it's been 1 month! All I am asking for is half the mileage to be refunded. This was NOT my mistake, it was Uhaul s mistake! I need to rent another trailer in the next 30 days, how do you intend to fix this?!!

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
5

Peter was exceptionally helpful. Great location, excellent customer service.

sue D. 
Évaluation :
3

Small, no packing boxes, but fine for our needs and the owner/ person helping us was helpful and friendly.

stephanie L. 
Évaluation :
5

Service was great. Pickup was quick and easy. Well informed.

Lisa S. 
Non les évaluations ont été soumises pour cet établissement.

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