Nothing to do to improve! Service was exemplary! Steve, the manager, was very helpful and I was very satisfied!
Jonathan L
Customer Reviews for Galcom Products Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When I arrived at the location, the key was not left for me in the lock box. I had to call customer service and they had to reroute me to a DIFFERENT location in order to get a moving truck for that day. This was very frustrating, as I booked this specific location in advanced in order to be the most efficient on my moving day. I spent the morning driving across town in the opposite direction in order to pick up a truck from a secondary location, casing a domino effect in timing for moving .
Hannah LMobile app did not work at pick up and had to sit on the phone for 1,5 hours before I could pick up truck.
Anton SBest place I've ever dealt with. Self-service is by far the best.
Peter RWhen we had booked the reservation, no one told us that it will be self remote pick up. On the second day we tried to open the lock with the code that was given to us, it would not open. We tried to call UHAUL for about 55 minutes and we were being pawned off from one call to another. We would like a refund for one day, as it was returned early by one day as there was no support from UHAUL.
Rajiv PThe 24/7 self service is awesome.
Rafael BNothing. Everything was perfect
michael bExcellent location and ownership.
Edward BThe location was a little hard to find but service was great
Eliot BDifficult location to find Long wait No one presents or answer calls Difficult to access rental van
Nam NI had a problem while using your app that was entirely my fault. When it asked me to identify the truck I didn't read fully where to look for the numbers and I looked at the license plate. When I clicked on the "unable to locate equipment" button I was unable to get help at the location but I couldn't go back in the app and reread the instructions where I would've found that it was not the license plate number but it was the number at the top of the truck. If I could've gone back to reread the instructions it would've made it easier
Matthew LI was expecting a store front. Ended up being a garage.
Jonathan LReconsider the truck size info on your site, a 10’ is not big enough for a 1 bedroom, I went for this truck based on the description, it was way too small!!
Gonzalo BI'm used to walking into a U-Haul store and being able to shop for supplies (boxes, tape, etc.) but not here. It's like a back alley garage but the guy was super nice and very helpful and I was able to move from one apartment to another but went over my rental time and wasn't harassed into returning the truck.
Susan MThe gentleman whom I worked with where I picked up the truck was very kind, knowledgeable and professional. I would definitely chose this location again.
Sean SSteve was great!
Abigail MIt should be more clear that the additional contact is going to be contacting by uhaul and needs to answer their phone to verify identity. All it says is to provide an additional contact, so I assumed that was in case of emergency. It made the pick up process a lot slower than expected.
Amy BLong wait time for approval process. False advertising for an all day delivery when your truck guy calls and says it's 6 hours.
Courtney MNothing. It was very easy to access the truck using the remote system with my cell phone, directions were clear and drop off was simple and quick.
Natalie HGood communication. Owner is very responsive and helps with any issues.
JOHN LEverything went smooth. I will rent from here from now on.
vangner vWhen I dropped vehicle off at end of day, the area was slightly sketchy.
Kevin L????
veronica rBest ever. Will use from now on.
Steve VVery quick and convenient process. Seamless transaction.
Omar HThe app took over 30 minutes to get my vehicle checked out. This ridiculous, I will recommend against UHaul to anyone who asks me about it.
Brian DThe owner tried to say we damaged he vehicle which is completely false ! Stay away from this location as it is a scam !!!
Theo KGive a heads up about contacting the emergency contact for vehicle release
Dempsey HEasy breezy!
Jason GSteve did a great job he went out of his way to take care of me.
ROLAND GI’m so pissed. If you read this call me.
Michelle TGreat guy..easy pickup:)
Lorine REverything was great,The van that I had reserved for 4 hrs was coming back late by about 15 mins and I got a call ahead of time to let me know. Location is 5 mins from my house,staff efficient and kept me updated.
mary sREQUESTED AND PAID FOR AN APPLIANCE DOLLY TO BE IN CARGO VAN. THERE WAS NO DOLLY. IT WAS A SUNDAY, SO THE PLACE WAS CLOSED AND NO ONE WAS THERE TO HELP US RESOLVE THE PROBLEM. WE SPENT 45 MINUTES IN THE PARKING LOT GETTING THROUGH TO A REP AT U-HAUL CUSTOMER SERVICE. THE LADY WAS VERY HELPFUL AND ADVISED THAT, IF WE DROVE TO A DIFFERENT LOCATION IN TORRANCE, THAT WE COULD GET A DOLLY FROM THEM. IT TOOK US 15 MINUTES OUT OF THE WAY (EACH WAY) TO GET THE DOLLY, BUT WAS ABLE TO RETRIEVE IT. MIND YOU, WE RESERVED THE VAN FOR THREE HOURS KNOWING WE WOULD GET THE JOB DONE IN THAT AMOUNT OF TIME. WE ARE NOW DOWN TO TWO HOURS BECAUSE OF THE DOLLY SITUATION. I GET A TET MESSAGE, 20 MINUTES BEFORE THE VAN WAS "SCHEDULED" TO BE BACK ADVISING THAT WE HAD TO HAVE THE VAN BACK BY THAT TIME BECAUSE ANOTHER FAMILY WAS SCHEDULED TO USE IT. I CALLED THE GUY BACK AND SAID THAT UNFORTUNATELY, DUE TO OUR ORDER NOT BEING COMPLETE WHEN WE PICKED UP THE VAN, IT WOULD PROBABLY BE AN HOUR LATER THAN WE ESTIMATED. NO APOLOGY FOR OUR TROUBLES, NO PROMISE TO TAKE THE DOLLY OFF OF OUR BILL, OR GUARANTEE THAT WE WOULD NOT HAVE TO PAY FOR THE EXTRA MILES WE WENT OUT OF OUR WAY TO GET IT, JUST AN EXPLANATION ABOUT HOW THIS CREATES A PROBLEM FOR HIM. WE FINISHED OUR JOB AS QUICKLY AS POSSIBLE, ALL THE WHILE RECEIVING TEXTS ASKING WHAT OUR "ETA" WAS GOING TO BE. WHEN WE RETURNED THE VAN, HE SAID THAT HE WOULD "TAKE CARE OF RETURNING THE DOLY FOR US." AS IF WE WERE EVEN CONSIDERING GOING OUT OF OUR WAY AGAIN. THEN HE EXPLAINED HOW PISSED OFF THE GUY THAT RUNS THE PLACE WAS FOR US RETURNING THE VAN LATE, THAT HE WANTED TO CHARGE US FOR ANOTHER DAY! I HAD TO EXPLAIN THAT THE LATENESS WAS MOST CERTAINLY 100 % THEIR FAULT AND THEN HAD TO PAY FULL PRICE FOR THE DOLLY, THE VAN, ALL OF THE EXTRA MILES UNNECESSARY MILES, AND $20 IN GAS.
Emily HThe UHaul website for self-service check out was very user unfriendly and it took us 90 minutes to complete this process!!! Frustrating beyond belief!!! Will use UHaul again but NOT the self-service part of the rental.
erik bThis policy of contacting "references" when you get to the truck you are supposed is a poor practice. I was dropped off at the truck, which I rented online the night before, and expected to do an inspection and hit the road. Instead I was stuck in an ally in the cold waiting for someone to call references. I have a wife and mother who both could have be stuck in the same situation. I will never use your services again.
seneca oUpload the photos faster otherwise great system.
Carl BSo far its a great experience with U'Haul. I rent from them 2 times a month and Steve my U Haul guy goes beyond to make sure I get my U haul every month.....5 stars
Dora LIt was a rough start because I did not know the process of checking myself in. It was easy once I got started but if someone doesn't have a good smart phone it could b a challenge.
sharon mThis is my second UHaul rental in a month. This location was far superior to the other. Super clean truck. Self-checkout was flawless. Let me park in the lot (should be a given). Would highly recommend Steve's location to others. I actually drove extra miles to go there and was not disappointed.
Robert SExcellent service and great vehicle. Steve is great!!!!
ARAVIND VConsider checking that there is wind Sheild wash so that you can wash the dirty windows
Richard MI think that you guys you need to improve your pickup by celphone. The system is slow and I lost more than 25min. I dont recommend.
Rodrigo PSteve at Galcom made my rental experience as easy as possible. I will rent here again if I need a moving truck.
Lori TMerci.
Nabor VThe "after hours" service did not work. The app that I was told to use didn't work. The Uhaul website didn't work to take our reservation. I called the manager of the location 3 times on Friday over the course of 3 hours to figure out what to do, and on the day of the rental I called 3 different numbers to get help. Finally a gentleman helped me "register" and then I could open the safe and get keys. I spent 45 minutes on the lot trying the app and making phone calls before I finally drove off the lot
lynn nAlways a pleasant experience!
Joshua FOwner had to leave early, he did contact me to tell me I could pick the truck up anytime. Web site would not let me complete, had to call customer service which took almost an hour to complete in the parking lot with all my family. I had to call the owner connect him with the agent on the phone to get it completed. Never got a contract wither the terms and conditions. We then were 1 hour behind to go to the storage which closed in 3 hours. I'm so disappointed in the experience. First time and last.
inez hIt was hard to find because I was sent to the wrong truck then had to walk a few blocks to find the right truck.
Sara KThe location was a little confusing, but the customer service was excellent. I believe his name was Robert and he took quick care of the situation with getting me expedient service and quickly responding to my calls. Overall the location was supreceded by the customer service.
jerry hWill use this site again for sure! Steve was extremely helpful & friendly.
Jeanette CThis was a grade A experience. Steve took care of everything and was a real professional. Top notch experience.
Paul MDon't take advantage of a young woman who's excited to move into her first apartment and tell her it's perfectly fine to return the truck at "any location" and then, only after given personal information, tell her it's actually not accurate and she'd be forced to pay extra to take it BACK 70 miles away. That may help a little ;) terrible "Self Check in" experience. Terrible customer service experience. Wouldn't recommend this location OR business in general to Any of my friends currently about to move. Sorry.
Kyarra EHis lot is small. Only holds 2 or 3 trucks at a time. I was ready to return truck in the morning, but was told not to return truck until 4:30 pm because of lack of spaces to park truck. I held on to truck and incurred additional cost. Then the owner overly inspected and complained that the truck had to be cleaned and needed additional gas. I filled the truck to the right amount before returning, but was required to leave to fill the truck again or be charged additional $8 or $9. I left to drive the truck 3 blocks for $5 worth of gas. I thought owner was really petty. I heard him say, "If the truck is not clean, then I have clean it." I did not pick it up in Tucson, perfectly clean.
linda cKeep up the great service!
MICHAEL TI ordered my van on uhaul.com and was quoted a price based on 0,69/mile and $19,99/day for a noon pick-up time. Business was closed at scheduled pick up time: Noon. I called Steve at the number posted on his door at his Uhaul site, and he offered me a free day if I would stick with them and agree to take the van at 5pm. I agreed to pick it up there at the close of business time in exchange for a free comp day rather than taking my business elsewhere. When I returned to the site, Steve wasn't there, but a kid with an Google Chrome book and iPhone was onsite filling in for Steve, who was on vacation I guess. The kid said he didn't have my original order and requested that I re-submit my request for the van. I did so, not realizing that the mileage rate was off by 0,1/mile. Instead of 0,69/mile, I was now being charged 0,79/mile....not noticing the discrepancy until after I received my final statement/bill. Not only was I overcharged on mileage, but I was charged for 2 days rather than 1, charged 2 bucks for an environmental fee when the fee on uhual.com is quoted as 1 buck, and charged 5 bucks for cleaning when the van was returned in the condition in which I found it. I will NOT recommend this location to anyone and I will NOT be using Uhaul.com again.
Desiree WThey are never at location You have to wait for them and they won't answer the phone They'd give you a not so clean vehicle and then charge you for cleaning
Pablo Bwas very rude and accusatory.
Ruby BPlease have all of the items ready for the pick up time.
Jacqueline TLittle/no signage at this location, address/phone info on Google incorrect. Person actually managing transaction was not on site so details had to be handled over the phone during pickup. That said, both he and the gentleman on site were nice and helpful.
J SGood service and customer service from dealer. Vehicle was a great help with local move. Would have liked a sign or posted information on how to contact dealer if drop off was closed; it was by happenstance that I had the same cellphone he used notify me of vehicle ready; may not always be the case. Would have preferred the advertised Torrance Postal Annex location for pick up and drop off.
James CThis was an EXCELLENT experience so I have no comments on improvement for this location.
David EGalcom was great. The Uhaul website sucks in locating equipment.
john mIt took over 30 minutes for this guy to run my card info on the phone then overcharged me. He said the money would be returned immediately upon dropping of truck but it was not. That error could cause my rent check to bounce. Worst experience ever!
lauren m