Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fantastic people! Lady in office outstanding!! Don’t change
fred lucke
Évaluation :
1
Well I was screwed. My estimated total was 62,64 .I drove 12 miles and got charged for 3 gallons of gas. I was charged a cleaning fee that I was not informed of. The truck was clean. I literally moved boxes from one storage unit to the other. I wasn't informed of the cleaning fee when renting the truck. My refund was 14$ out of $100. Should have been charge no cleaning fee, $40 for truck , $4 and change for gas, and $12 for mileage. Total should have been $56. They basically fucked me. They charged $10 for cleaning, 12 $ for miles, $40 for truck, $14 for 12 miles of gas mileage. Plus taxes Bullshit. My refund was $14.. I do plan to call uhaul and complain as well. The truck was clean. I was the only person in the cab for 12 miles of driving. Not to mention they did not inform me of any cleaning fees. Or that a uhaul truck only gets 12 miles per 3 gallon of gas. A humv gets about 8 to 10 miles to a gallon. A semi get 7 to a gallon. Come on. Please do contact me you have my information with my rental number.
Jackie Yates
Évaluation :
4
Le client n'a pas laissé de commentaire.
ron boyle
Évaluation :
5
Excellent friendly service!!
Sarah Todd
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee Russo
Évaluation :
5
Very helpful staff ! Appreciated the great service. Thanks
Dave Todd
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Brawner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denice Keaton
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY JENKINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Chisolm
Évaluation :
5
Don't change a thing
Richard Bransford
Évaluation :
5
Nothing it was awesome
DAMIAN SANTOS
Évaluation :
4
Le client n'a pas laissé de commentaire.
Evan Jones
Évaluation :
5
Nothing. Great location and friendly staff
Jon White
Évaluation :
4
The APP stop working like 5 times, above that the service was great!
Othon Gerardo Osorio Necoechea
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Hoard
Évaluation :
5
Convenient and clean location. Always easy to rent there.
Brian Burke
Évaluation :
5
Absolutely wonderful customer service and extremely helpful when renting a U-Haul for a first time! Very clean vehicle and definitely will be using this location for all of my future moving needs.
jessica kersey
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason Leslie
Évaluation :
5
A breeze dropping it off! Easy and a great U haul location! Merci.
Glenn Robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry Hall
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melanie Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marty Brooks
Évaluation :
4
Le client n'a pas laissé de commentaire.
Victor Colvin
Évaluation :
5
No improvements necessary. Tonya is very helpful at the location.
Joe Bariffi
Évaluation :
2
Le client n'a pas laissé de commentaire.
Erin Phillips
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney Brand
Évaluation :
5
Le client n'a pas laissé de commentaire.
OLEG KING
Évaluation :
2
No running lights on back of truck - extremely dangerous-could have been killed—really rough ride-bad tires—
Bill Feathers
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Gurchiek
Évaluation :
5
She was great, don’t see anything that I would know tat needs improvement
CLYDE PORTER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joshua Brimm
Évaluation :
5
Online reservation was easy. Service was great. Thank you
Janna Barkley
Évaluation :
5
Wonderful and helpful staff. Current method of communication makes returns a breeze!
Jonathan Ullrich
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Pooler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Lyon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Hager
Évaluation :
5
Great service
Sherli Bass
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Hopkins
Évaluation :
4
The only thing that bothered me is the lady calling me telling me to make sure I have back by the scheduled time the next day because someone else had it reserved. As many times that I've rented from Uhaul, no one has ever done this. I thought that's what the extend time option was for because things happen. I was already stressed about my move and here was someone adding additional stress about returning in time. Lady, leave me tf alone.
GERZELL BROOKS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stancil Bonner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Vulanich
Évaluation :
5
Tanya was excellent to work with. She is thorough, kind, humorous and helpful.
Jeffery Tatum
Évaluation :
5
I had amazing service and the worker was pleasant and explained everything
LARRISSA Perry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zack Scruggs
Évaluation :
5
Can't correct perfection 👍
Georgia Sadler-Brackin
Évaluation :
5
Only thing I did not like, couldn't get the cruise control to work. It was a long drive and that really would have helped.
Charles Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Goff
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Schroeder
Évaluation :
3
Le client n'a pas laissé de commentaire.
Richard Zimmer
Évaluation :
4
Only open 8 to noon on Saturday, but easy drop off.
jeff Cathey
Évaluation :
5
Super friendly and helpful staff. It was a good experience.
Vincent Norton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roni Richard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Gilfert
Évaluation :
5
The lady there was very courageous and kind
John Lipps
Évaluation :
5
Very friendly and motivated attendant. Thank you as a newcomer to Gallatin
TIMOTHY JENKINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
joe vermilyer
Évaluation :
5
I can’t remember the ladies name, but she was sweet and I would highly recommend her to any of my friends and family…
KENNY LUCAS
Évaluation :
5
The attendant was very helpful and considerate
LARRY MULLINS
Évaluation :
5
N.D.
Shawn Ward
Évaluation :
3
Le client n'a pas laissé de commentaire.
Wanda Atkins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Grover Hunter
Évaluation :
5
renter was excellent service and well knowledgeable person
Thank you
Hong
Hong Park
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlie Shew
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin Hanley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Perry
Évaluation :
5
Friendly good place.
Geoffrey Anthony
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry Alexander
Évaluation :
4
Excellent service à la clientèle. The woman who helped us was very kind and knowledgeable.
Billy Davis
Évaluation :
4
We put less than 15 miles on this truck and when we topped off the fuel tank for our drop off it took 6 gallons to fill it back up, that math doesn't add up, would have given 5 stars if the guy before us actually filled it up. Unless the truck only gets 2 miles a gallon, I suppose
Jonathan Patch
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duane Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Zimmer
Évaluation :
3
Le client n'a pas laissé de commentaire.
James Stophel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neil Cook
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Kanoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramon Martinez
Évaluation :
5
Very courteous and professional service.
Ron Groce
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Wootten
Évaluation :
5
Great office staff.
James Pond
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen Knight
Évaluation :
5
Great customer service and very friendly and would definitely use them again
Christopher Tisdale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDON FLOWERS
Évaluation :
5
Check Battery Charging System was the warning flashing on van. Battery has a weak cell or something and stalled often.
Deborah Alston
Évaluation :
4
The truck was out of alignment and drove like shit.
Louis Caisse
Évaluation :
5
Thanks again Tonya! Always friendly and helpful.
Tony Toney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Dwelle
Évaluation :
4
Not the best connection to internet to do all the online process.
Chris Gillihan
Évaluation :
5
Make sure people know that they need the key to get the mileage and gas from the truck before turning in the key. I put the key in the dropbox before getting the info from the truck
Toni Anderson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel Riggs
Évaluation :
3
There's a grade where you have to drop the trailers. It makes it super hard to get the trailer off a vehicle and very dangerous because they can and will roll backwards. The people at the place were nice, but I won't get another one from there!!
Ray Whitlock
Évaluation :
5
Tonya is awesome
George Snow
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alan Kenyon
Évaluation :
5
The lady at the front desk was awesome!
Sasha Craighead
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Richmond
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES BOHANNON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Lind
|
Expérience générale
Évaluation :
5
Always helpful and courteous, would rent here again if the need arose.
Charles Vaughn
|
Expérience générale
Évaluation :
5
Very nice staff!
Edward Lawler
|
Expérience générale
Évaluation :
5
The facility was easily accessible and well lit. The lady in the office was extremely helpful and pleasant to work with. I would not hesitate to you this storage facility again in the future.
Jimmy White
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Bornhorst
|
Expérience générale
Évaluation :
5
I have never been there nor occupied a storage unit so I cannot answer the questions. The entire transaction of rental took place with me in Houston, TX and I called to report I would not be be using the storage unit. The lady who handled my inquiry/application on the phone was super professional and pleasant.
H. Rogers Thomson
|
Expérience générale
Évaluation :
5
I had several units over a 6 mo period. I really enjoyed using this facility. There were no crazy rules to have to go by that you have to remember. You pay by the first and keep your unit clean...basic. So no worrying while yiou have to finish contracts and move. The staff was friendly and easy to deal with. I will choose them again if I need to store.
Teresa Mcconnell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Lamb
|
Expérience générale
Évaluation :
5
This particular location and the front desk clerk was soo very helpful... and accommodating, I truly appreciate that she was on top of things.. I would most definitely recommend this facility in the future to anyone looking for safe storage..
Thank you soo much,
Maria
Maria Rodriguez Chapman
|
Expérience générale
Évaluation :
5
The staff are always professional, kind and helpful. It was always a pleasure dealing with them.
MARK ROLSTON
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Perry
|
Expérience générale
Évaluation :
5
I just want to add, that Tonya Is extremely inviting and personable, very professional and knowledgeable. Made the moving process so less stressful.
Michael Bednar
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Norris
|
Expérience générale
Évaluation :
5
Everything was very well managed and maintained. The management was very easy to work with....I WILL let any of my friends who are in need of a storage facility.....Iwill gladly recommend this facility
JOHN GRIFFITH
|
Expérience générale
Évaluation :
5
Shout out to Ms Sonya at airport Rd branch for Great customer service
Karen O'neil
|
Expérience générale
Évaluation :
5
It would be good if they opened; thirdy minutes earlier
Shelia Brann
|
Expérience générale
Évaluation :
5
Phillip and all his staff are the nicest and most helpful people
KEVIN BLACK
|
Expérience générale
Évaluation :
3
.
MICHAEL MAY
|
Expérience générale
Évaluation :
5
Served all my needs supremely!
Monte Green
|
Expérience générale
Évaluation :
5
Great location and nice customer service.
CHARLES LAWLEY
|
Expérience générale
Évaluation :
4
It was nice to have lights in the storage space.
Robert Rouzer
|
Expérience générale
Évaluation :
5
Excellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.
JAMES CAUDILL JR.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.