Very cordial and helpful. Nice people...Quentin Stephen A.
Galvans Digital Systems
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The mobile pickup process took like 30 minutes.Tyler M.
Friendly service and truck was in excellent shape.Terrance M.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Jarrod H.
Le client n'a pas laissé de commentaire.Tracey C.
Le client n'a pas laissé de commentaire.Mario L.
Le client n'a pas laissé de commentaire.edgar M.
Le client n'a pas laissé de commentaire.robert L.
There was no accident on my rentalSreemon P.
Le client n'a pas laissé de commentaire.Susan R.
Nothing. I would like to give a shout out to a lady that was working on 01/03/20 morning time. She called me to confirm that I was all good for pick up that night. She explained the processes that I needed to follow and where to find the truck. She then called me back a few minutes later and informed me that I could save money if I changed the drop off location to the same as the pick up if I wasn't driving far that day. Turns out she was right and it saved me about 80 $. I have never had anyone do that at a business and I would be lucky to have someone like that on my team at my workplace. I will be returning and have already shared this story to my friends and family. Merci encore.Gregory K.
It would seem to me that if you are renting trailers from your location you would have someone there that would have someone there that could help with the hookup process. The person that was checking us out didn't seem to be real competent on the check out process.Paul B.
Excellent customer service the agent knew the business well.and was very helpful.NANCY R.
Le client n'a pas laissé de commentaire.irving D.
Le client n'a pas laissé de commentaire.Teresa R.
Very quick check in process.Bernie K.
Good service, special mention to the person at the office who was really helpful, provided clarity on everything that we need to be aware of and flexible to accommodate my needs.Chellappa M.
Le client n'a pas laissé de commentaire.Jaime L.
We will always choose this provider over other U-Haul carriers in Rogers. These folks are a true idea of what U-Haul is all about. Happy new yearGayle C.
Great people, great experience will use again.GILL B.
The lady who waited on us was very nice and helpful. She made it happen quickly and then we were out of there. Easy!JOHN MILTON L.
Le client n'a pas laissé de commentaire.Mike J.
Le client n'a pas laissé de commentaire.Marshall M.
Le client n'a pas laissé de commentaire.Nancy J.
Le client n'a pas laissé de commentaire.kathleen A.
This place Customer service was excellent!!! cannot get better than this!!! thank you!!! Clemencia Conversclemencia C.
Reserved trailer online for 37,90 $ but was charged 54,64 $.JAMES O.
Le client n'a pas laissé de commentaire.REBECCA D.
Friendly, great experienceRyan K.
Le client n'a pas laissé de commentaire.CHRIS S.
Le client n'a pas laissé de commentaire.chris P.
Le client n'a pas laissé de commentaire.VINCE M.
I was charged an extra day even though it was turned in before the due date/time. When I called to get it fixed I was told they would text them and let them know, a week later and I still haven't received a call from any one and my money has not been refunded! I am sick to my stomach that they can get away with this kind of business. Very unhappy!!Leah S.
This UHaul location is amazing -- attentive and courteous service and FAST! Merci.Scott C.
Reservation process and rental was quick, convenient and friendly.Jose C.
Slow, primary business is dish network.Ron A.
Le client n'a pas laissé de commentaire.Zachary W.
Le client n'a pas laissé de commentaire.Erik B.
I was charged for two days, when the truck was returned to the parking lot in less than eight hours. The issue was resolved, but it turned this one day rental into a week long process for me.TRENTEN THOMAS J.
The specific agent I dealt with at Galvans on this contract is a fantastic woman. I've now worked with them several times, and it is always a pleasure.Craig F.
Too many business with other things, TV bill pay, too long a wait, but ladies were very nice & helpful.Anita D.
This location had employees that were very helpful, and prompt at processing the u-haul vehicle back in. I rate this as my best rental experience.Jerry A.
They said the truck is not clean, which is not true.Cathy D.
Le client n'a pas laissé de commentaire.Melanee L.
Le client n'a pas laissé de commentaire.Glory D.
people was talking on there cellphones and not taking care of customers will not go there anymoremichael W.
I did not get contrast peper and receipt properly. My pick up store was quite poor computer system. I waited for 30min to get the receipt copy.ALBERT S.
Better signage. There was only a very tiny sign under the major sign that indicated U-Haul location. Better directions of where to drop vehicles off.Delia W.
Better customer service.. Vehicles need to be better maintainedNOE P.
Le client n'a pas laissé de commentaire.Priyanko G.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.Karen D.
A woman took the key from me without saying a single word and without telling me what to expect.Frank H.
Le client n'a pas laissé de commentaire.Julie H.
Le client n'a pas laissé de commentaire.Barbara H.
Le client n'a pas laissé de commentaire.EDWIN W.
Le client n'a pas laissé de commentaire.mike K.
Inside dash and cub holders were dirty, overall was good. You need Cruise Control re vehiclesBILL W.
great customer serviceDeana B.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Tim J.
The customer service here was a bit disapointing. It took 30-40 minutes to process my paperwork and print it out even though I had a reservation set. We gave a milage estimate when picking up. On the safe side gave a higher amount (21 miles higher to be exact). She stated at that time I would not be charged until I returned the truck. Then I recieved a notification through my online banking app that the full amount with that milage estimate had been withdrawn from the account. Upon returning he truck I questioned the lady about this and was told a hold is put on the account and it would reimberse the account for the balance owed -24,00 $ and could take up to 7 buisness days. I told her if she had informed me of that upon pick up I would have given her a lower estimate. Bottom line, she was not clear and informative of the process and she was extremely inefficent with the paperwork process. Would definitely not use this specific location again.Sarah Z.
Le client n'a pas laissé de commentaire.ROBERTO C.
They didn't have the equipment I ordered and would not try to get it for me at another location. They barely gave me extra miles I needed.Bryan W.
The customer service rep did the best she could the size van I needed wasn't available...I didn't know I needed a larger truck until later in the day.Sybil M.
Offer gps , open earlier.nata C.
i reserved my trailer 2 weeks in advance and the location in Fayetteville had a trailer with a flat tire. i had to drive 32 miles out of the way to get a trailer at the Rogers store.Ryan W.
Le client n'a pas laissé de commentaire.Gary H.
they never came to see condition of trailer on return, never assisted with my unhitching nor told me where to place trailer, if fact, they never came out of the office to see if I actually returned my trailer. But they gave me a sign paper saying I did.Dennis C.
Le client n'a pas laissé de commentaire.randy S.
Le client n'a pas laissé de commentaire.Stephon L.
Le client n'a pas laissé de commentaire.Katelyn R.
Le client n'a pas laissé de commentaire.doug S.
VERY convenient drop off. The lady was very nice and helpful! Was an excellent experience from start to finish! I would definitely use Uhaul again, AND highly recommend them!james M.
Very polite staff. Would recommend this location to anyone.Christopher M.
Le client n'a pas laissé de commentaire.Noah G.
Le client n'a pas laissé de commentaire.Rhonda M.
Rosie very good customer serviceCHRISTI R.
All trailers I have ever used had an adjustable stand, you back truck up, lower onto hitch. Drive off. This is apparently something uhaul is to cheap to have. I rented a 6x12 enclosed trailer, very heavy trailer. No way to put on truck , tried to lift it , hurt back badly, I sincerely hope your company is sued due to this negliant practice on your part. There is no defense in this , you cannot hook one of your trailers up to a truck with out physically picking it up , you know the weight of an enclosed trailer. I hope someone instigates a class action lawsuit , I'd jump in on a min. You have absolutely no refused for your customers I am going to have my son start a web site to see if there are others affected by your negliant business practice. See how your arbitration agreement holds up ;) It says this will be posted for public view. Anyone else think uhaul is negliant because of this practice ?james D.
Typically, my UHaul experiences couldn't be much worse if I were locked in the trailer with a bag of rotten fish guts and my weight in angry badgers. I use UHaul once every few years as a very last resort. However, this experience was by far the best and was actually reasonably pleasant. The pickup service was polite and professional and the equipment was clean and in good condition. There was nothing that made me want to commit any atrocities, which is highly abnormal for a UHaul experience. If you can get the other billion locations and agents up to anywhere near this standard, you'll be well on the way to becoming a reasonably respectable business that I would recommend to some one I didn't hate. Very nicely done.Daniel S.
Original location did not accept the truck. Took it to this location. Was told I had to fold blankets or there was a fee? Blankets were a little dirty...oh well. First time I heard that. Also mileage was exceeded so there was an extra 9 $charge. Original mileage was underestimated for the quote.BILL B.
Le client n'a pas laissé de commentaire.RICKY S.
Le client n'a pas laissé de commentaire.LARRY A.
Easy to work with.NOEL N.
Le client n'a pas laissé de commentaire.Robert H.
the service was very efficient and friendly. good jobGEORGE B.
Galvan's auto failed to check the tire pressure on the auto transport. In Kansas, I noticed that a tire on the auto transport had blown and I pulled off immediately. Further inspection indicated that the tread had torn off completely. I called roadside assistance immediately and was placed on hold for 30 or so minutes. As soon as the phone rang like I was being transferred to an agent to get help, Uhaul Roadside Assistance hung up on me. I called again, was placed on hold to wait for the next available agent, and was hung up on again. I tried calling again, but I was hung up on again. At this point, I began to feel desperate and stranded. I called the local Uhaul store in Hays, Kansas, and a nice gentleman named John said he would go around the regular work order process and find a tire to replace the destroyed one. He called a wrecker, and the wreck came and changed the tire. I was able to get back on the road. I called Uhaul Roadside Assistance to report the incident, and I was able to reach an agent to inform them of the problem. The agent then informed me that I would have to call the wrecker who changed the tire to inform him of how to get paid for changing the tire. I refused to do so...after being stranded and having my call to Roadside Assistance dropped multiple times, I was actually told I needed to do footwork to make sure the Uhaul store in Hays, Kansas paid the wrecker. After having my safety put in danger by the negligence of Galvan's, being ignored by Roadside Assistance in my time of need, and having my trip delayed, Roadside Assistance actually told me that I would need to take care of Uhaul's business for them. On Wednesday, August 12, I returned the auto transport to Uhaul on Buckley Road in Aurora, Colorado. The attendant immediately noticed the tires and told me that the reason the tire had blown was that all of the tires were underinflated. This negligent oversight caused not only delay and distress, but jeopardized my physical safety. This is entirely unacceptable. In addition, when I checked the equipment out from Galvan's in Arkansas, I specifically asked how much it would cost me to extend my use of the truck for an additional day beyond the return-date. The clerk checking me out informed that it would be a charge of 40,00 $ per day. Upon arriving in Colorado, due to personal circumstances out of my control, I called customer service at 1 (800) 789-3638 and requested to extend my use of the truck until Tuesday, August 18, 2015. I specifically asked what I would be charged for keeping the truck out an extra day, and the phone attendant told me I would be charged 40,00 $ per day. Circumstances changed again, and I called to extend my use of the truck until Friday, August 21, 2015. It was not until this call, when I had already asked twice what I would be charged to keep the truck out per each additional day, that the customer service attendant told me that it would be 40,00 $ per day plus the 14 $.0CANDICE B.
Customer service was the best.ROBERT R.
Le client n'a pas laissé de commentaire.SAANIKA P.
Le client n'a pas laissé de commentaire.PAIGE P.
Le client n'a pas laissé de commentaire.MICHAEL D.
The customer service was wonderful, We hardly made a mark on gas driving back and fourth through town with a new truck, fuel economy was great.KAYLA B.
Le client n'a pas laissé de commentaire.REBECCA T.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.David S.
Very nice sales associate took care of all of our needs.MARY J.
Le client n'a pas laissé de commentaire.KENNETH C.