Le client n'a pas laissé de commentaire.ESTEVAN S.
Customer Reviews for G&M Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Van Nuys, CA 91405
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 10h am à 4h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KESTUTIS S.
Nothing! You have an excellent staffARNOLD B.
the girl and guy i spoke with are very helpful and repectful tge way they talk. too bad that i did not ask their name. it happens april 30 saturday.they need this person like this ,the guy even called me about information to drop off the truckLester Q.
Le client n'a pas laissé de commentaire.Lee A.
Le client n'a pas laissé de commentaire.Aram B.
Everything smooth and according to planâ€¦ quick simple n easyKim D.
Le client n'a pas laissé de commentaire.kelly R.
Service was GREAT. My move went off without a hitch. Facility was clean and had great security (doors, elevators, etc. Personnel was nice and friendly as well as helpful. I will HIGHLY recommend U-Haul !!!Mary Ann R.
Le client n'a pas laissé de commentaire.RENE M.
Everything ok, very fast service in-and-out, trailer dolly like new, friendly staffCIPRIAN F.
Le client n'a pas laissé de commentaire.AYLER Y.
Le client n'a pas laissé de commentaire.NICOLAS G.
Both gentlemen helping me were exceptional! Great service!DAVID W.
Le client n'a pas laissé de commentaire.Milton G.
The customer service was adequate. It's the company U-Haul in general that I will not recommend due to the poor technical support provided to staff. I visited three different locations because dispatch operators had listed these locations as having the equipment I needed for my move. Yet when I arrived at said locations, they did not have the equipment that was listed in inventory for dispatch. Terrible overall experience. What should have taken an afternoon, took an entire day of frustrating running around. I will not recommend U-Haul to any of my friends.ROY C.
Le client n'a pas laissé de commentaire.RACHEL P. | Expérience générale
Fast and simple serviceEan moon B.
Le client n'a pas laissé de commentaire.JAVIER Z.
this location did not accept my business credit card because wasn't on my name, and also the cargo van I rented A/C doesn't work.ERNESTO C.
Le client n'a pas laissé de commentaire.CRISTIAN O.
When trying to check in, the app wouldn't let me upload a picture of the mileage and gas. I had to have the person there assist me. Other than that, everything went wellKourosh G.
Very helpful and friendly staff. Appreciate the communication and confirmation calls.Frank V.
Le client n'a pas laissé de commentaire.Biaqqi L.
Le client n'a pas laissé de commentaire.Chris A.
Le client n'a pas laissé de commentaire.LEOBARDO P.
Le client n'a pas laissé de commentaire.PATRICK L.
I love your customer serviceYVONNE C.
Staff was friendly and very knowledgeable !JAMES L.
Le client n'a pas laissé de commentaire.PEARLIE ROSESALA B.
She verry helpfool thank you.but she told me there gno send me back samething from my regular price but i looking my account there charge me same price and plas wich amound have to send me back that one charge to.HAYK A.
The staff was very accommodating in contacting me almost every month to get the payment that I always forgot to make.MARTIN S. | Expérience générale
Le client n'a pas laissé de commentaire.ELIZABETH H.
Le client n'a pas laissé de commentaire.CHRISTOPHER A. | Expérience générale
Le client n'a pas laissé de commentaire.AVIK M.
Le client n'a pas laissé de commentaire.Daniel D.
Equan and his team- 5 Star service. Thank youROBERT A.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.NORMAN M.
Great customer service 10/10 would recommend!CHRISTIAN L.
Le client n'a pas laissé de commentaire.JAMES L.
Justin was the best. So nice and friendly and helpfulJennifer V.
Thanks for helping meGUILLERMO C.
I had my belongings there for about two years, when I finally retrieved them I was surprised that the items were not dusty at all, they didn't have the smell from being stored away for a long time, and everything seemed as if I had left it the week before. The staff are really nice and friendly and I appreciated the fact that the storage didn't hound me for payment but they would send out a casual reminder in a very professional way however. My only suggestion would be the hours, it was always hard for me to come by during the hours of operation, But then again it's not their fault my personal schedule doesn't comply. So over all I would say it was what I needed at the time and it worked out for me. So thank you. And yes I would recommend GM storage.NANCI A. | Expérience générale
Thank you for keeping my belongings safe while in your facility. 👍🏼FRANCOISE LUCIENNE A. | Expérience générale
Le client n'a pas laissé de commentaire.Alan D.
The manager was excellent justinDavid B.
Keep always that same profesional and respectful employee. She did an excelent job!FELIPE R.
Everything was above my expectations, but, the front right tire. It was damaged and didn't figure out until I hit the freeway while it was loaded, which could have caused an accident...Ramon R.
Le client n'a pas laissé de commentaire.Cassie P.
Nothing .RONALD P.
Le client n'a pas laissé de commentaire.SUMMER L.
I had a wonderful experience throughout. Truck was clean, employees were great. Excellent customer service!Angela L.
Very courteous and helpful. Would use them again. Also recommend them. Nice truck. GlenGLENWOOD C.
Have what I order availableTatiana J.
the whole process was very smoothDikran T.
The only issue I had was when I booked the truck on line it wouldn't accept my payment but did confirm a location to pick up-it have me a number to call which I did and I paid over the phone -he told me someone would call to confirm a pick up time -when they called they changed locations-I told her I already booked to pick up in Burbank but she said it wasn't available and sent me to Van Nuys! Same issue when I returned it -I set it for Daly City but said I. Any because they are too full and had to go to San FranciscoRANDY S.
Always excellent customer service at this locationNILS A.
Le client n'a pas laissé de commentaire.Alba F.
Was charged double For - 23 hour rental because â€œbased on availabilityâ€ I was told that Someone would need my truck â€"- well there were plenty there when I drove by. Liar and I would say thief.CLYDE E.
Le client n'a pas laissé de commentaire.JUN M.
The people that helped me were very kind, considerate and helpful. Thank you for a pleasant experience on a stressful day, it is greatly appreciated.SCOTT P.
I was told that I would get a phone call. none. my previous uhaul teller told me I had 1 hour upon reservation to get the vehicle. this was one of the 24 hour locations. I was right under 1 hour when I was told that I either canceled it or that i was late. fortunately I found a truck within 20 mi. no huge complaints but I'd like consistency.LUKE C.
Le client n'a pas laissé de commentaire.LAURA C.
Le client n'a pas laissé de commentaire.Sergio P.
Nothing bad. I had excellent customer experience.CURTIS T.
Le client n'a pas laissé de commentaire.Chris P.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Jose M.
This site was great, fast and friendly. Getting the reservation at the call center took 4 triesJoey H.
No Appliance DollyRichard W.
Le client n'a pas laissé de commentaire.Mcpherson D.
I have to do everything twice one by the phone in again in the store westing of my timeJorge G.
The truck leaked oil on my clean driveway, it had trash i had to clean before i returned the unit, there is one entrance keypad on the outside of the gate with no infrared sensor, i almost locked myself inside the lot in the after hour, nobody answers the phone on holidays.MARIO I.
I had to remove the food wrapping from the cab and other trash from drinks and papers, or I would be charged a cleaning fee.Mario G.
The staff was super kind and helpful. This is my Favorite Uhaul location!Mcpherson D.
My last exoerience at a DIFFERENT location was not great, HOWEVER this experience was STELLAR, the best yet, the staff was SUPER HELPFUL, knowlegable, kind!!!Mcpherson D.
Le client n'a pas laissé de commentaire.Janet S.
Le client n'a pas laissé de commentaire.Luis R.
Le client n'a pas laissé de commentaire.Armen O.
Everything was great, will us this location again.Laura R.
Le client n'a pas laissé de commentaire.Aubree L.
Le client n'a pas laissé de commentaire.Alexander P.
Le client n'a pas laissé de commentaire.Michael L.
Employee was very pleasant & politeab L.
This location was great, I've rented from you guys a couple times, but I wanted to pass along feedback regarding the Uhaul app and after hours drop-off. It's a great idea, but needs some improvements - - Staff should prep customers about the process. I was not aware that I needed to complete checkout while at the location and that photos would need to be taken BEFORE dropping off the key. The app should allow for the ability to upload photos, not just take them within the app. (I took photos for myself, but couldn't upload them) - The app needs some basic coding improvements. The keyboard blocks half the app and covers areas that you type into. - The after hours drop-off has a significant flaw. It requires a car to leave the gate - but how would I have a car inside and drive the truck there? This should atleast be disclosed to customers who are doing an after-hours return so they can plan accordingly. Hope this is helpful. ThanksTaylor G.
Le client n'a pas laissé de commentaire.Julio C.
Great staff, maybe get more security to keep them safe :)Duncan S.
Le client n'a pas laissé de commentaire.AZAT N.
Le client n'a pas laissé de commentaire.miChelle T.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Cynthia G.
Maintain the truck. Lights inside the truck barely worked. We had to put our high beams in to have any lights at all. The shocks were almost gone.stacy S.
Le client n'a pas laissé de commentaire.Isaiah J.
Every 10' truck I have rented and I've rented it about five times and I rent it once a month to do the Rose Bowl flea market in Pasadena has been different. This one needs shocks or something it was incredibly bumpy and springy as they sometimes are, but the last time I rented a truck which was from the Van Nuys location at Saticoy and Van Nuys the truck did not have springy shocks nor a bad transmission like the one the month before- it was a good truck I should find out what number it is an ask for it.Julianne H.
The gentleman at the front desk was very helpful!Mayra S.
Le client n'a pas laissé de commentaire.Rockefeller Y.
I was treated so wonderfully and fairly that I wouldn't change a thing. GREAT JOB! Barry KibrickBarry K.
I was over charged for gas. Ridiculous!!!Yessenia D.
Keep doing what you're doing!Tigran P.
Awesome customer service Â¡Â¡ERNESTO M.
Very goodEDDRIS S. | Expérience générale
Le client n'a pas laissé de commentaire.Camille M.
Le client n'a pas laissé de commentaire.Cindy O.
Le client n'a pas laissé de commentaire.miguel J.
The online experience was seemless. However I chose a different storage facility because they offered one month free.Privacy R. | Premières impressions
Overall it was a very good experience. I would rate excellent if 1. they went to 24 hrs and 2. we could use the elevator.Privacy R. | Premières impressions
Very efficient, clean, helpful and took their time to ensure all of my concerns were taken care of. Will definitely be back.Privacy R. | Premières impressions
So far so good. Friendly helpful staff nice facility etc. I`m sure the move along w my short stay will go smoothlyPrivacy R. | Premières impressions
very nice and I well come back. Thank youPrivacy R. | Premières impressions
The employees at this storage unit go above and beyond. The rates are also amazing.Privacy R. | Premières impressions
I feel like I got a very good unit for the price and my experience with he customer service agent was great!Privacy R. | Premières impressions
Great service !Privacy R. | Premières impressions
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