Évaluations des clients G&M Self Storage

Keep always that same profesional and respectful employee. She did an excelent job!

Everything was above my expectations, but, the front right tire. It was damaged and didn't figure out until I hit the freeway while it was loaded, which could have caused an accident...

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Nothing .

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I had a wonderful experience throughout. Truck was clean, employees were great. Excellent customer service!

Very courteous and helpful. Would use them again. Also recommend them. Nice truck. Glen

Have what I order available

the whole process was very smooth

The only issue I had was when I booked the truck on line it wouldn't accept my payment but did confirm a location to pick up-it have me a number to call which I did and I paid over the phone -he told me someone would call to confirm a pick up time -when they called they changed locations-I told her I already booked to pick up in Burbank but she said it wasn't available and sent me to Van Nuys! Same issue when I returned it -I set it for Daly City but said I. Any because they are too full and had to go to San Francisco

Always excellent customer service at this location

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Was charged double For - 23 hour rental because “based on availability” I was told that Someone would need my truck —- well there were plenty there when I drove by. Liar and I would say thief.

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The people that helped me were very kind, considerate and helpful. Thank you for a pleasant experience on a stressful day, it is greatly appreciated.

I was told that I would get a phone call. none. my previous uhaul teller told me I had 1 hour upon reservation to get the vehicle. this was one of the 24 hour locations. I was right under 1 hour when I was told that I either canceled it or that i was late. fortunately I found a truck within 20 mi. no huge complaints but I'd like consistency.

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Nothing bad. I had excellent customer experience.

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This site was great, fast and friendly. Getting the reservation at the call center took 4 tries

No Appliance Dolly

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I have to do everything twice one by the phone in again in the store westing of my time

The truck leaked oil on my clean driveway, it had trash i had to clean before i returned the unit, there is one entrance keypad on the outside of the gate with no infrared sensor, i almost locked myself inside the lot in the after hour, nobody answers the phone on holidays.

I had to remove the food wrapping from the cab and other trash from drinks and papers, or I would be charged a cleaning fee.

The staff was super kind and helpful. This is my Favorite Uhaul location!

My last exoerience at a DIFFERENT location was not great, HOWEVER this experience was STELLAR, the best yet, the staff was SUPER HELPFUL, knowlegable, kind!!!

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Everything was great, will us this location again.

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Employee was very pleasant & polite

This location was great, I've rented from you guys a couple times, but I wanted to pass along feedback regarding the Uhaul app and after hours drop-off. It's a great idea, but needs some improvements - - Staff should prep customers about the process. I was not aware that I needed to complete checkout while at the location and that photos would need to be taken BEFORE dropping off the key. The app should allow for the ability to upload photos, not just take them within the app. (I took photos for myself, but couldn't upload them) - The app needs some basic coding improvements. The keyboard blocks half the app and covers areas that you type into. - The after hours drop-off has a significant flaw. It requires a car to leave the gate - but how would I have a car inside and drive the truck there? This should atleast be disclosed to customers who are doing an after-hours return so they can plan accordingly. Hope this is helpful. Thanks

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Great staff, maybe get more security to keep them safe :)

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Maintain the truck. Lights inside the truck barely worked. We had to put our high beams in to have any lights at all. The shocks were almost gone.

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Every 10' truck I have rented and I've rented it about five times and I rent it once a month to do the Rose Bowl flea market in Pasadena has been different. This one needs shocks or something it was incredibly bumpy and springy as they sometimes are, but the last time I rented a truck which was from the Van Nuys location at Saticoy and Van Nuys the truck did not have springy shocks nor a bad transmission like the one the month before- it was a good truck I should find out what number it is an ask for it.

The gentleman at the front desk was very helpful!

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I was treated so wonderfully and fairly that I wouldn't change a thing. GREAT JOB! Barry Kibrick

I was over charged for gas. Ridiculous!!!

Keep doing what you're doing!

Awesome customer service ¡¡

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Great customer service the staff at this location are excellent. Will definitely recommend.

Great attitude. Awesome.

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The Uhaul self-return app does not work well at all. I had to return the vehicle late last night after the location closed, but could not do so properly because the app froze every time I tried to let it access my phone's location. I had to come back this morning to finish the return process in person, which made the morning very difficult as I work during the day. This is not the first time I have tried to use the Uhaul self-return app and had a difficult time with it, either. A little over a year ago, I tried to use the app to return a van after a location closed for the night and it took a very long time to get it to work correctly so that I could complete the return process. While trying to figure out how to work around the numerous glitches in the app, I discovered copious posts in online forums from Uhaul customers who had the exact same issues. Again, this was over a year ago - one would think that in this time, such issues could be resolved satisfactorily.

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The location and staff there were awesome. I am very unlikely to recommend U-Haul though because the online rental process, trucks I signed up for not being available, and the price/change of price was misleading.

There was no door access to exit after drop off hours

Nothing to improve. Super easy. Knowledgeable staff.

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I did not want the insurance coverage for the truck, however I see I was charged. How do I recover the fees for the insurance?

Excellent customer service. Justin was very helpful and timely. Would recommend this uhaul to friends and family.

All staff went out of their way to make for a very pleasant experience Kudos to all staff and Manager

Change the personal behind the counter to be more respectful of customers rights and feelings. Maybe some sensitivity training would be in order for Jamie Galarza.

Horrible management of 24 hr uhaul dropoff management

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Great Services overall

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All good, thank you

Excellent service, cindy and the manager Justin were very helpful. Will definitely be returning to rent from this location.

Your customer service young men were super wonderful & they made my last minute moving experience so much less stressful. You should give them both a raise!

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left my apartment parking pass in my Van by accident, i called back 20 MINUTES after i dropped it off. The employee said he through it away, and than i told him i really need it, than he said, AND I QUOTE "UHH I THREW IT OUT, AND IM NOT DIGGING THROUGH THE TRASH TO GET IT" he through out my pass and said he's not getting it....... WOW THANKS UHAUL ! WORST SERVICE ON THE PLANET. IF this is not fixed i will be writing a horrible yelp review.

The front desk assistant was very nice and professional. She went over the contract with me throughly, and answered any questions I had. I got a text for the after hours drop box at exactly the time specified and when I texted back indicating I forgot to remove my lock, the response was almost immediate. I will definitely use this location in the future.

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Truck was great, but it was filthy. Can really use a wash. Staff was extremely helpful and knowledgeable. With a clean truck they'd get 5 stars for sure. Would still recommend.

Is it weird that I want to move again just to use this Uhaul location?? Honestly, I wish I found this location sooner. The facility is up to date, clean and the staff as very friendly and professional. The truck only had 800 miles on it and the dolly was new too. Since the truck was newer it felt easier to drive, reminded me of my car but up higher. Thanks for making a stressful time so much easier!

Marie and Justin were very helpful.

Very , verry good !!!!!!!

Nothing I can think of. Everyone was SUPER nice and the experience was wonderfully easy. The van worked great, returning it was a breeze. I'll definitely go back.

Everyone was very friendly, helpful, and patient.

I would've liked communication to be a little more clear. I was quoted a price in the store, was told if I brought the truck back a day ahead of time it would be cheaper, and then when I brought it back a day ahead of time the employees told me I actually was supposed to bring it an hour before the time I did, and then charged me much more than even the original price quoted for 2 days. Very unsatisfied with the lack of communication, and also how the whole situation was handled. Won't be coming back.

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