Customer Reviews for G&M Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Thx

Évaluation :

5

When trying to check in, the app wouldn't let me upload a picture of the mileage and gas. I had to have the person there assist me. Other than that, everything went well

Évaluation :

5

Very helpful and friendly staff. Appreciate the communication and confirmation calls.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I love your customer service

Évaluation :

5

Staff was friendly and very knowledgeable !

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

She verry helpfool thank you.but she told me there gno send me back samething from my regular price but i looking my account there charge me same price and plas wich amound have to send me back that one charge to.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Equan and his team- 5 Star service. Thank you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service 10/10 would recommend!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Justin was the best. So nice and friendly and helpful

Évaluation :

5

Thanks for helping me

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The manager was excellent justin

Évaluation :

5

Keep always that same profesional and respectful employee. She did an excelent job!

Évaluation :

5

Everything was above my expectations, but, the front right tire. It was damaged and didn't figure out until I hit the freeway while it was loaded, which could have caused an accident...

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing .

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had a wonderful experience throughout. Truck was clean, employees were great. Excellent customer service!

Évaluation :

5

Very courteous and helpful. Would use them again. Also recommend them. Nice truck. Glen

Évaluation :

1

Have what I order available

Évaluation :

5

the whole process was very smooth

Évaluation :

5

The only issue I had was when I booked the truck on line it wouldn't accept my payment but did confirm a location to pick up-it have me a number to call which I did and I paid over the phone -he told me someone would call to confirm a pick up time -when they called they changed locations-I told her I already booked to pick up in Burbank but she said it wasn't available and sent me to Van Nuys! Same issue when I returned it -I set it for Daly City but said I. Any because they are too full and had to go to San Francisco

Évaluation :

5

Always excellent customer service at this location

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Was charged double For - 23 hour rental because “based on availability” I was told that Someone would need my truck â€"- well there were plenty there when I drove by. Liar and I would say thief.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The people that helped me were very kind, considerate and helpful. Thank you for a pleasant experience on a stressful day, it is greatly appreciated.

Évaluation :

3

I was told that I would get a phone call. none. my previous uhaul teller told me I had 1 hour upon reservation to get the vehicle. this was one of the 24 hour locations. I was right under 1 hour when I was told that I either canceled it or that i was late. fortunately I found a truck within 20 mi. no huge complaints but I'd like consistency.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing bad. I had excellent customer experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This site was great, fast and friendly. Getting the reservation at the call center took 4 tries

Évaluation :

4

No Appliance Dolly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I have to do everything twice one by the phone in again in the store westing of my time

Évaluation :

3

The truck leaked oil on my clean driveway, it had trash i had to clean before i returned the unit, there is one entrance keypad on the outside of the gate with no infrared sensor, i almost locked myself inside the lot in the after hour, nobody answers the phone on holidays.

Évaluation :

3

I had to remove the food wrapping from the cab and other trash from drinks and papers, or I would be charged a cleaning fee.

Évaluation :

5

The staff was super kind and helpful. This is my Favorite Uhaul location!

Évaluation :

5

My last exoerience at a DIFFERENT location was not great, HOWEVER this experience was STELLAR, the best yet, the staff was SUPER HELPFUL, knowlegable, kind!!!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was great, will us this location again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Employee was very pleasant & polite

Évaluation :

5

This location was great, I've rented from you guys a couple times, but I wanted to pass along feedback regarding the Uhaul app and after hours drop-off. It's a great idea, but needs some improvements - - Staff should prep customers about the process. I was not aware that I needed to complete checkout while at the location and that photos would need to be taken BEFORE dropping off the key. The app should allow for the ability to upload photos, not just take them within the app. (I took photos for myself, but couldn't upload them) - The app needs some basic coding improvements. The keyboard blocks half the app and covers areas that you type into. - The after hours drop-off has a significant flaw. It requires a car to leave the gate - but how would I have a car inside and drive the truck there? This should atleast be disclosed to customers who are doing an after-hours return so they can plan accordingly. Hope this is helpful. Thanks

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great staff, maybe get more security to keep them safe :)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Maintain the truck. Lights inside the truck barely worked. We had to put our high beams in to have any lights at all. The shocks were almost gone.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Every 10' truck I have rented and I've rented it about five times and I rent it once a month to do the Rose Bowl flea market in Pasadena has been different. This one needs shocks or something it was incredibly bumpy and springy as they sometimes are, but the last time I rented a truck which was from the Van Nuys location at Saticoy and Van Nuys the truck did not have springy shocks nor a bad transmission like the one the month before- it was a good truck I should find out what number it is an ask for it.

Évaluation :

5

The gentleman at the front desk was very helpful!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I was treated so wonderfully and fairly that I wouldn't change a thing. GREAT JOB! Barry Kibrick

Évaluation :

1

I was over charged for gas. Ridiculous!!!

Évaluation :

5

Keep doing what you're doing!

Évaluation :

5

Awesome customer service ¡¡

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service the staff at this location are excellent. Will definitely recommend.

Évaluation :

5

Great attitude. Awesome.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Uhaul self-return app does not work well at all. I had to return the vehicle late last night after the location closed, but could not do so properly because the app froze every time I tried to let it access my phone's location. I had to come back this morning to finish the return process in person, which made the morning very difficult as I work during the day. This is not the first time I have tried to use the Uhaul self-return app and had a difficult time with it, either. A little over a year ago, I tried to use the app to return a van after a location closed for the night and it took a very long time to get it to work correctly so that I could complete the return process. While trying to figure out how to work around the numerous glitches in the app, I discovered copious posts in online forums from Uhaul customers who had the exact same issues. Again, this was over a year ago - one would think that in this time, such issues could be resolved satisfactorily.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The location and staff there were awesome. I am very unlikely to recommend U-Haul though because the online rental process, trucks I signed up for not being available, and the price/change of price was misleading.

Évaluation :

5

There was no door access to exit after drop off hours

Évaluation :

5

Nothing to improve. Super easy. Knowledgeable staff.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I did not want the insurance coverage for the truck, however I see I was charged. How do I recover the fees for the insurance?

Évaluation :

5

Excellent customer service. Justin was very helpful and timely. Would recommend this uhaul to friends and family.

Évaluation :

5

All staff went out of their way to make for a very pleasant experience Kudos to all staff and Manager

Évaluation :

2

Change the personal behind the counter to be more respectful of customers rights and feelings. Maybe some sensitivity training would be in order for Jamie Galarza.