Customer Reviews for Garage Sales Clearance Center
(U-Haul Neighborhood Dealer)

86 évaluations

8300 S Nogales Hwy   Tucson, AZ 85756

(520) 829-5798

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 829-5798

8300 S Nogales Hwy
Tucson, AZ 85756

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The trailer I rented needed repairs: one tie anchor was broken, the side rail had a broken weld. Overall the trailer needed to have the rust removed and repainted. Did have new tires on it.

Lanny V. 
Évaluation :
5

equipment was a little old, but did the job. Customer service lady on site was excellent.

Andrew B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vicky L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaLuisa D. 
Évaluation :
1

Rude, short-tempered Hispanic female on the phone

FredJ R. 
Évaluation :
1

Old equipment, very, very old equipment. I reserved for 11:00am online I DID decline the protection plan called the day of pick up to see if I could pick up at 10:30am the lady said it was fine she would go ahead and change my info and then she added the protection she was rude and wouldn't change it she said that's how it was online. Wouldn't recommend THIS location

Marisa N. 
Évaluation :
5

Friendly and professional

Donald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny A. 
Évaluation :
3

Charged me for insurance and I asked not to be charged for it I expect a refund for insurance charges

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM B. 
Évaluation :
1

This u haul center is a joke, please investigate. The woman working the counter was combative about me viewing the truck's imperfections- in which there were many. She was extremely unprofessional. Truck was scratched, with a cracked bumper and windshield and was very dirty inside and out unfortunately. It was sadly a very poor experience.

Crystal R. 
Évaluation :
4

Some of the inside wooden rails have been broken off; didn't really impact me, but would have liked another strapping location.

Randy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cheryl B. 
Évaluation :
5

Wry nice and helped us out.

Sherri W. 
Évaluation :
5

Great service received, staff are professional and provided great customer service. Merci

claudia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie O. 
Évaluation :
3

The truck was dirty. I have pictures. I also had to drive from 100 miles away to get the truck.

Sarah R. 
Évaluation :
5

A unique place. We were well taken care of. Plenty of room to hook up a trailer. No hassles what so ever

russell B. 
Évaluation :
2

There were closer spots to us but they sent us to this location. The people were nice but we had to go into a back room wherein they smoked and I do not and once I left I smelled like smoke.

kerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobbi F. 
Évaluation :
2

Uhaul agent not there when we arrived...had to wait over an hour for her to show up. The place reeked of cigarette smoke.

Nancy L. 
Évaluation :
5

A+ service

Kurt E. 
Évaluation :
5

Great hard working folks

chris G. 
Évaluation :
5

Not sure. Everything and everybody was great. No bumps or grumps. Super nice and up to date on computer. Great staff. She should be in a training video.

John B. 
Évaluation :
5

The lady (sorry I did not get her name), but she was pleasant, professional and made sure we had everything we needed.

Kathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
1

I reserved a truck in Green Valley AZ. After I drove 2 hrs to the location to move my furniture I was informed no truck was reserved for me. They said the nearest location would be by the Tucson airport. I had to drive 20 miles each way to get the truck. I was told by a girl that worked for Uhaul over the phone that day that they would give me 40 extra free miles. She didn't so I went over my mileage. I checked one other location to see how much it would be and it was $100 more. I was just getting a quote but they booked this additional truck without my authorization. Once I got back to Phoenix I arranged over the phone and a drop off location and to get the mileage credit I was promised. I went to that location and they wouldn't take it. She looked me up in your system and your person haf scheduled me at another location. Then she told me they probably wouldn't take it either but once she looked me up in your system she said she would. Such a terrible experience and such a mess up on your company employees part.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

They are amazing and so helpful... Thank you

Michael H. 
Évaluation :
1

The Girl at this location re-wrote my contract."after I had already pre-paid and reserved a night earlier..She added in additional charges w/o my consent. When I called the owner he claimed this "happens all the time"Call the 800 no. On your contract." basically they stole from me. Stuffing the reservation with additional add on items that helps their bottom line...I'm currently disputing the charges with my Capitol One. "Shady Business Practices at best..at this location""I advise anyone in Tucson to pick up elsewhere and save your self hours on hold w/Uhaul trying to get the charges re-imbursed..

rich M. 
Évaluation :
3

the pictures were supposedly sent, but I could not open the link. I never received the contract that was to be emailed.

Michael J. 
Évaluation :
3

Make it so I don't wait a hour because your system sucks.

Cameron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
1

The straps on the trailer were just about broken, the rackets were old and need to be replaced or minimum some wd-40. I told them i needed help, i didnt really get it....they charged me for two days but it should've been one. I would recommend this particular location. I was sent to 3 different locations...not organized

KYLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn R. 
Évaluation :
5

UHAUL, as a corporation, is continually unresponsive to the needs of their clients. While the independent operators do their very best, the home office continues to make it difficult for them to operate good efficient outposts! SHAME ON YOU UHAUL!!

Richard R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC ALLEN T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hailey B. 
Évaluation :
4

The truck was horrible. Needs a tune up

CHAD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
1

Hire prifessional people .this place is a joke.a garage sale location.this place was ready to charge me fir scratches previously on truck.the original uhaul dealer should hace inspected abd reviewed damages.this was never told to me that i had to.

Delinda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
1

Location was dirty and employee was smoking while taking my info. The truck itself was brand new, but the cab and windshield were dirty.

Erin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
1

Don't lie to your customers. I specifically stated that I was comparing the cost of the truck/trailer to hiring a shipper. I was quoted 1200 and change. After buying my ticket, flying to Tucson and reserving all my motels for the trip, I get bumped from under 1300 to 1700 dollars. Well you had me over a barrel and there was nothing I could do but pay. I also requested the truck and trailer be ready. I had to wait for them to hook everything up. VERY DISPLEASED !

Bob Y. 
Évaluation :
2

Again I had to drive 20 miles to this site because the three sites in my town were full. While I was compensated for the drive this time, it was still an inconvenience. U-Haul appears to have a captive market and takes advantage of it's customers.

Terrance H. 
Évaluation :
5

Very friendly and helpful people

Tim K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOD K. 
Évaluation :
5

Nothing I had the best experience. Excellent service à la clientèle. Don't change a thing

chanda P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Customer service was excellent and very helpful.

Cynthia C. 
Évaluation :
1

We were supposed to pick up truck at 10am. Two hours later we finally drove off after I told the old man to another location to bring back to theirs for us. They didn't do a walk around, mileage check, or anything with us. At that point we were upset at having to wait so long so signed and left. (not to mention they told us the night before the pick up that we had to go to a further location to get the truck). When we were on the road, we noticed that there was only a quarter of a tank of gas, not something we wanted to deal with since we were two hours behind schedule. Not to mention the a/c didn't work and it was in mid 90's. Then when truck was returned the next day, they tried to charge us for going over 1 000 miles over what was allotted. Are you freaking kidding me?!???? We drove a little over 200 miles. The manager cleared those charges, but still charged us for going 22 miles over. THAT WAS YOUR FAULT FOR CHANGING PICK UP LOCATION!!!!! Never again!!! I'm so disappointed with this company, will use another from now on! 0 stars!

Donna C. 
Évaluation :
5

Excellent service à la clientèle. Efficient and knowledgeable. Drop off went smooth and quick.

Yvonne B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

fernando F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateo T. 
Évaluation :
3

Ensure that you have the vehicle available when you accept the reservation! It's extremely bad customer service to tell a customer who made a reservation “this truck is not available”. I hired movers and made lots of plans that had to be changed due to you. It doubled my moving costs. You suck! Never again will I use U Haul.

David L. 
Évaluation :
2

Truck smelled of tobacco. Would you like to smell tobacco smoke for a thousand miles? Had to drive 15 miles from nearby Uhaul location to pick up truck. They did take $100 off total, but this impacted schedule. Printer jammed so had to wait 20 minutes for receipt. Again wasted time. Go visit the business, then tell me what you think. This business is primarily a junk store open to the dust of Arizona. Probably not the professional image you would like, let me know how wrong I am.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene A. 
Évaluation :
5

everything went smoothly, rick and jessie were very professional

George A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
1

Roy boobytrapped my hookup because he thought I was rude to his wife... the truth is his wife was incompetent as a rental agent for U-Haul... they should stick with garage sales

Doug K. 
Évaluation :
5

Great personal

Tim L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jan C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
3

I was also given some discount because the fuel was lower than indicated, yet when I returned it (with more in the tank than expected) I was charged an additional $16.20. I was told I was going to be given a miles disc. since I had to drive it 16 miles more than the estimated 1,5 miles I had intended... because their lots were full. I also put on less than 146 miles and still was charged. Somethings not right and I don't feel i should have been charged.

Erika S. 
Évaluation :
1

When a customer is calling to advise uhaul has over charged them possibly make it your business and or concern to help the customer get to the bottom of the issue especially when the company has received there money. Passing your customer back and forth with incorrect information is unprofessional and very frustrating for a customer trying to come to a resolve. I will not be using this location or any other uhaul location in the state of Arizona due to my experience.

Regina L. 
Évaluation :
5

A very friendly and helpful place hooked me up!

DENNIS S. 
Évaluation :
5

Very accommodating

Tere B. 
Évaluation :
3

I paid cash for the uhaul 15' truck and uhaul still charge my card. How can I get reimbursed for my $52,87?

gairland S. 
Évaluation :
3

This location was small but efficient and friendly. Met my needs. However, U-Haul failed to honor its Reservation Guarantee. My reservation was originally for the Grant Rd U-Haul store on June 29th. When I arrived for my reservation time & trailer, no trailer was available. U-Haul didn't notify me ahead of time they. Very poor customer care from U-Haul corporate. I will look to other options for future moves.

Charles S. 
Évaluation :
5

Great customer service. Easy transaction

Lance Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy U. 
Évaluation :
4

An explanation of your policy about the furniture pads would be NICE!!! If I had understood that 24 pads were going to cost me $20 PLUS $200 for cleaning, I would NEVER had used them! I could have bought some other pads/material for less AND KEEP THEM FOR FUTURE USE! The U-Haul pads are barely adequate with their unquilted, non-woven lint construction and I would not buy them for over $9 apiece! This is a major rip-off!!!!!!

Donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM K. 
Évaluation :
5

The National 1800# was inefficient and failed to provide a drop off time. We were left waiting for 45 minutes in 90 degree heat for drop off location to open. Also the drop off location should be determined at time of pick up.

Rick M. 
Non les évaluations ont été soumises pour cet établissement.

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