Le client n'a pas laissé de commentaire.
Stephane Vallee
Customer Reviews for Garage Depanneur Boisvenue
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The trailer was to small, add to bring it back.
Daniel GouletMerci
Charles PétrinRien
Wendy CourtneyRented a truck for 4 days. One way trip to this location. Ended up charged twice what was agreed in the contract without any explanations. I will not rent from U-Haul again
Jonathan DezielA superior location that I frequently use, excellent customer support. Top notch!
DAVID LESLEYNo improvements needed. Rental went really well
Ryan MasklukC'était super, on a eu aucune difficulté. La remorque était d'une taille parfaite pour tous mes meubles, le prix était vraiment satisfaisant. Merci beaucoup d'avoir facilité mon déménagement:)
Tamyka cousineau legaultCe que je déplore c'est que les camions devraient être plein de gaz avant de partir et non au 3/4 car quand on veux remettre le gaz dans le véhicule au même endroit ce n'est pas évident. Dans mon cas adj j'essayais de voir qua d la faute i diquerait 3/4 plein et malgré le fait que je tournait la clef à savoir ou était rendu l'aiguille a gaz ca ne montait pas. Or tout a coup ca a monté et le réservoir était plein. Or au lieu de me coûter plus ou moins 40$ ça men a coûté 80$. Et on ne veux pas me rembourser non plus. Je trouve cela malheureux car g besoin de mon argent.
Marlyne GalipeauCharging 2 000 for 1 day seems very steep.
greg ethiertransmission failed burn gazz 3vitesse on truck.... high rpm .... after pay doubled gaz.... i pay gaz for low kilometrage bull shit your truck
guillaume farmerWell maintained, but the previous rental client had left a lot of sand and gravel in the trailer. The garage staff apologized and cleaned it out before I left.
Alan R HerbertVery friendly.
Katherine FitzI really appreciated Sylvie's efficiency with the paperwork and that she offered Paul's help to attach the trailer to my vehicle on a very cold day..
Alan Herbertbon service bien ete conseille merci
DANIEL GAUTHIEREverything was perfect ,great service .
mark chausseNothing, garage boivenue give us a +10 service , exelent, i recomande to everybody
DENIS LAFRENIEREThe hours are very restricted . Closed at noon Saturday & all day Sunday.
Frank BakerExcellent service
STEVE WHARRYI put on my purchase that i needed a dolly and none was found in the truck. The key was confusing to find, the uhaul representative couldnt find location of it and my pick up was at 9pm but the place was closed, the lady that put it had already left. The online pick up wasnt working and thank god i arrived earlier because the gas station closed at 9pm and she was able to tell me where to find the key. After a few min the online pick up finally worked. To improve: having easy access to online drop off and making it easier to find key.
Alex YoungOpen earlier
Yvon AmosPneus d'hiver dans l'est du pays !
Langis LagacéI booked online for a Sunday pickup buy when I showed up the office was closed and always is on Sundays. This was dysfunctional.
DAVIDE MCGRUERExcellent service!!
Sebastien MercierThe locking system compare to the one you can right is really noisy when you drive. Every pothole makes so much noise such an unpleasant ride
martin philippe-lacroixService super
walter fiedtkouIn Gracefield the service was not the best. For when i rented the Uhaul trailer the women didn't mention that we would need a Jack for it because it was heavy. Also her service was poorly greating. I will not recommand the Garage Boisvenue in Gracefield, Québec.
jenniferann labellereally good service there neither the uhaul rental was close but the people in the store take the keys and check the truck.
Melissa QuinnThis is not the place the problem, the process to pick up touchless is awful. I was sent 77km away to GRacefield instead of Gatineau to pick up my truck. I watch the video to know how the touchless experience would go. It was long, it was frustrating AND it was privacy intrusive: the video does not show that aspect, I did not have my passport with me, so asking customers to give two acquaintances to confirm their identity or the work place or ... this is just too much. Overal not worth the $50 I got for not having the truck at the location I reserved at. SO bad.
Marc Dorgevillesending me away 95 kilometers away from my initial pick-up location is unacceptable. I lost 2 hours of moving time because of this + I had to pay for additional gas (truck + own car).
Marc-Olivier Verreaultrien a dire de négatif.. le camion va bien ... merci
paul danisTout était parfait
MARIO BILODEAUalways convenient to have uhaul in upper Gatineau.. Should have one in Maniwaki. Doesn't seem to be any trailer rentals there..
Wayne GuenetteHello I called for a trailer. They said yes Afer I used the trailer I brought it back the next day they had one. I was told the trailer for me was at another location. At some previous clients place of business and I would need to pick t up there. No one from u-haul came to help put it on or explain how to do. No one did a walk around or check of the trailer with us. The next day when I brought back no one came out to inspect the returned to inspect the returned trailer. I showed them my contract and said I returned the trailer and they said okay. Poor costumer service and staff. I will not rent from them again ever.
MANFREDEDGAR EDERCustomer service. No washrooms available for U Haul clients, Poor reception area. run down building.
Robert GarbyThe truck had a bad shimmy around 90 kmh like the tires were not balanced or the suspension was bent - made me worry a bit. The box was very sandy and dusty and I didn't like how my furniture may be scratched. Everything else good.
Ben FarmerService super courtois.
Denis LapratteVery poor storage service and very poor service in Quebec
Guylaine DussaultCould not get fuel to refill the truck as their pumps were closed off for repairs. Nothing noted on website about this. Wanted me to drive 20 mins down the highway to get fuel at my expense of course. Not a very good experience.
Matthew MartelMerci !
daniel poulinChange pas une choses,
Peter JaworskiIndiquer les dimensions intérieure exactes de la remorque.J'ai loué une remorque ouverte 5' x 9' hier à Gracefield pour me rendre à St-Georges-de-Windsor. C'est 500 kilomètres pour s'y rendre seulement. J'allais prendre une charrue agricole. Il fallait 58" de largeur pour placer la charrue dans la remorque. J'ai cru que cette remorque de 5 pieds (60 pouces) par 9 pieds ferait l'affaire. C'est une fois sur place que je me suis rendu compte que cette remorque n'avait que 56 pouces à l'intérieure. La dimension 5x9 est clairement indiqué sur la remorque. (voir photo jointe) La longueur intérieure est de 9' 1". Mais la largeur intérieure n'est que de 56" et non pas 60". J'ai transporté cette remorque inutilement sur une distance de 1000 km. Je vais devoir parcourir une nouvelle fois cette distance avec une autre remorque. Vous imaginez les frais encourus. J'admet ne pas l'avoir mesurer avant de partir. Mais vous devriez préciser clairement aux clients lors de la location que les dimensions indiquées sur vos remorques sont les dimensions extérieures. Pouvez-vous s'il vous plaît communiquer avec moi rapidement. J'aimerais savoir si je peux avoir un remboursement pour ce contrat. Je vais louer une remorque plus grande et m'assurer cette fois que les dimensions sont les bonnes. Albert Morissette - contrat 00012638
ALBERT MORRISSETTEEn français svp.
Charles Pétrin