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My only problem at the start of my reservation was that I selected one kind of truck and they only had a larger truck available.
Nothing, the manager was very helpful and the equipment was good. The move went very smoothly. Couldn't have been better!
I rent these vehicles for business every month and NEVER opt for insurance - and yet, they charged me for it $50 - $10 more than they even advertise. I also have NEVER received a charge for "cleaning" and yet they charged me $25. I'll never be renting from this place again given the bullshit add-ons that I never agreed to.
This location is so tiny that they didn't have the queen mattress protectors I'd pre-ordered online. The lady called the Store on Chinden near Glenwood and confirmed that they had a lot. Not a problem, it's on my way home. When I got there, the gentleman behind the counter was grousing about things that needed to be done, and when he called me up to the counter and I explained to him why I was there, he said he couldn't help me because it would mess up his inventory. After ten minutes of reexplaining and arguing while my two young children were getting more antsy by the minute, he let me take them and leave while he called the wrong store to sort it out. I tried telling him repeatedly that even though I had requested the Orchard location to pick up the truck, they'd asked us to pick up in Garden City, but he was too busy berating one of the women who worked at Orchard and blaming her for the mess to listen. Shockingly bad customer service.
A Uhaul representative called us the day before we returned the truck to ask us to drop off the truck in Garden City, Idaho vs Meridian, Idaho (which was closer to us). He (Phil) offered us a $20 incentive to do this. We did return the truck to Garden City, but have not seen the $20 credit.
rental agent was awesome
There wasn't a specified drop box so I had to call customer service who was short with me and figure out where I should put the keys since this company is only open from 2-6 Tuesday thru Friday. I cleaned the back and folded the blanket pads I borrowed as well and they still charged me the $25 cleaning fee. I would not recommend going with this location.
So very helpful I wouldn't change anything Zack was amazing. Thank you.
Zach Brown was a very nice man and so very helpful. Polite and friendly. I would recommend Zach very highly. Thank you, Valentine
Truck could have used a better sweep out. Had to sweep at beginning before loading.
I personally don't think there is much you can do to improve as Zak and his customer service were both excellent.
I rent a storage unit from this location and called the manager Zack immediately when i needed a moving trailer. He has been very helpful and Great to work with. Thank you
Zach was the most helpful and pleasant U-Haul representative I have ever had the pleasure to do business with.
This location got stuck with a raw deal. I reserved at the Chinden location and 2 days before my pick up, this small location was asked to service my order. They did, but it was inconvenient for both of us.
The pick up location was a bit dirty. The associate was nice, a little unorganized, but overall, friendly and helpful. I wouldn't use this location again.
I am disputing how much gas I returned truck with. The dropoff at this location is on the street. The owner lives on premises but would not come outside to verify gas level. It was only 15 minutes after closing time. If this cannot be resolved I will never use uhaul again.
carry trailor adapters
everything, was great!
The guy went over and above want is to be expected. He opened an hour and a half early to help. Will use that location next time we need a rental.
There is a U Haul facility within walking distance of our destination. Yet I was sent 6 miles across town to a facility that was closed when we got there (1:00pm). If I use U Haul again, I would specify the drop off location, convenient to the customer.
There is a U Haul location within walking distance of my house in Boise, yet I was sent to a drop off location 6 miles away. The drop off location office was CLOSED. U Haul customer service representatives should advise customers of the hours of drop off. The drop off location was at the convenience of U-Haul, not the customer.
