Except for the dropoff, my experience with U-haul was horrible. I waited approx 45 mins to get someone to answer my call to book the truck. My email info was incorrect and I got a text on the wrong day asking if I was still coming to pick up, again waited approx 30mins to inform them that it was the wrong day and confirming the right day. Went into the location at 2560 South Rd Poughkeepsie the afternoon prior to pickup to again confirm time and date and was told everything was in order. Returned next morning at 7:30am for the truck and was told I had to go to another location but was not informed that location opened at 9. Called U-haul and after 15mins each time the call disconnected with a recording saying that"something went wrong". Returned to 2560 South Rd where they figured it was booked incorrectly. My arrangement with my help fell through as I booked help till 9:30. I will never use U-haul again. Terrible phone and customer service. The only good thing was the dropoff on Selleck street bin Norwalk which went smoothlyCHERYL D.
Customer Reviews for Garden Street Deli
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Poughkeepsie, NY 12601
(Corner of Garden & Mansion St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 8h pm
- Dim : 9h am à 3h pm
Heures d'ouverture spéciales
- 7/15/2021 - 7/18/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David P.
The attendant was very kind and helpfulLee B.
First I dropped off rental van at 55 Washington st. Poughkeepsie as booked and on time. Staff couldn't find the car, even I was told by staff to park van at certain location, than I was charged an extra day because station staff has forgotten to tell main office that van was returned on time. D- for handling return processAndreas G.
Le client n'a pas laissé de commentaire.Eden M.
Always a pleasant experienceDavid P.
Every time I go to this location he is pleasant and helpful.David P.
Le client n'a pas laissé de commentaire.Michelle B.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Nancy J.
Le client n'a pas laissé de commentaire.Leslie P.
I made a reservation for a u-haul can to pick up furniture. When i arrived at the furniture they were Closed. I tried asking u-haul to move my reservation to the next day when the hours stated they would be open and they did want to credit for the misunderstanding. I was very disappointed, we all make mistakes but charging me30 $for a rental i didn't get to use was ridiculous and now i still need to spend the money again to retrieve my furniture. Needles to say i will not be using u-haul.Amber N.
Horrible Scam Artist!!!!Colleen K.
Thank you. For being there for me.when l needed to get my truck.After calling the company 4 times and didn't get any help.Jimmie was a God sent.Blessings flowing your way.Mary W. .MMary W.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Claudius M.
Le client n'a pas laissé de commentaire.Glenn B.
Le client n'a pas laissé de commentaire.Scott C.
The owner was extremely flexible with pick up time . My work changed my work schedule for today and I was able to pick up earlier than I thought. If I need a truck again I'm getting it here. Thank you ðŸ™David P.
Nothing. The service was excellent. Easy and quick. Gentleman who helped me was very very nice and friendly. Not one thing to have a problem with.ANGELINEA M.
Great Service and very Helpful. Thank you.Clinton J.
I couldn't have asked for an easier transaction. The gentleman who assisted us was kind, helpful and readily available to make our experience easy and pleasant.Wendy B.
Everything was perfect!! The store owner was very kind and helpful. Thank you!!Michael W.
Le client n'a pas laissé de commentaire.ABRAHAM S.
I had trouble understanding the terms of the contract due to the proprietor's strong Indian accent. After I still didn't understand the second time, he got extremely offended and asked me "WHAT'S WRONG WITH YOU?" He became disrespectful and unprofessional from that point on, berating me, holding up the process, and when I asked him to please give me the key so I could leave, he threated not to give me the key ... all due to an honest misunderstanding. When I had a friend drop the truck off to avoid further engagement, he told my friend he almost had me banned from renting U-Hauls in the future. What? It was a real Twilight Zone moment. I always use U-Haul, but I will NEVER use the 75 Garden Street pick-up location again.Harold B.
Very friendly owner and kind! Recommend!!!Nam Gui K.
Le client n'a pas laissé de commentaire.Dominic S.
I was very pleased with the manager, Jimmy. He was courteous, informed and helpful. I would not hesitate to recommend this location! Thanks, Jimmy!David C.
The time should starts when you've completed the paperwork. Overall good experience.Zina R.
Le client n'a pas laissé de commentaire.Veronica M.
Le client n'a pas laissé de commentaire.Marina P.
grate customer serviceRefugio C.
Owner was so nice and had everything ready for us to go. Very quick, efficient, and overall a great experience.David L.
Experience was great and will returnAlfonso O.
Excellent customer service!Adam C.
I was suppose to pickup the truck before the store opened. It was never explained how this would happen and the text messages took me to the Uhaul site where it was unclear what to do. I kept being asked if I wanted to rent another truck and after I filled out my profile it said I had no reservation. I found a number, not easily, for help and they were able to send a text for the driver's license photo to verify I was there to get the code to get the key. The photo would not upload. I called for assistance multiple times and was told to walk around for a better connection but that was not the problem. I was then told to talk to a regional manager in a chat option on the Uhaul App I asked how did that worked and was told I would see it. I uploaded the app, no connection problem here and saw no chat option, just more options to rent trucks and equipment. I had to wait 2 hours for the store to open and it took 5 minutes for the whole process. A second gentleman was there who also had problems with the website and decided to wait for the store to open to get the key. I kept being told it was easy and it always worked but the process and website were confusing and I would never want to try it with Uhaul again.William B.
Le client n'a pas laissé de commentaire.Michelle V.
The man handling U-Haul at the Garden Street Deli was very courteous and helpful.Christopher A.
Le client n'a pas laissé de commentaire.William H.
Reserved my truck in Newburgh location never was told they didn't have a 20' then had to drive 45mi. To pick up one at the Garden St. Location. The day of the move. Took the truck back 1 day early and never got a refund. Poor communication. On Newburghs end.ROBERTD P.
Everything went very smoothly. Excellent customer service and good equipment.STEVEN G.
Le client n'a pas laissé de commentaire.Akram G.
The Owner Was Pleasant and Very Helpful !William G.
Le client n'a pas laissé de commentaire.Christopher M.
Great service the worker was very helpfulJonathan C.
Very friendly and helpful with information. Would certainly use again!Thomas P.
The person who waited on us was very friendly and had a constant smile which makes these transactions easier. He explained everything thoroughly and even though we weren't able to get the truck we had reserved because the reservation was done incorrectly, he still made us feel comfortable with the van we ended up getting. I would definitely use the services here again.Beverly P.
Le client n'a pas laissé de commentaire.john M.
Le client n'a pas laissé de commentaire.Hannah V.
At no time did I receive a receipt for the entire rental. Instead I received one for the miles I went over and one for the initial rental--which I had to poke around your website in order to find it. Why is there no receipt of the combine fees for the total rental period? It is very important that I receive a receipt for the total so I can get reimbursed and/or use as a tax write-off. How can I get a receipt of the total rental?Fred P.
The man that assisted me was very nice and the uhaul was in good conditionMatthew U.
Everything went great until we were attempting to return truck and the key fob did not fit into the dropbox slot. It is very obnoxious. Worried that truck might be stolen but I'm not going to wait around all night to find out. I don't know how possibly this bad of an oversight could occur. Please fix the slotDylan W.
Everything was perfect. The operator went above and beyond. The mileage and fuel level were not correct and the app would not let me take a picture to resolve the issue. The operator called and got everything taken care of. As great of an experience as possible while moving. Moving just sucks.Daniel L.
Nice job, very pleasant, answered all my questions. Would recommend Garden Street DeliKevin C.
Have the ordered equipment in the truck.Daniel L.
The guy that I rented the uhaul from told me I would get my money back overnight and I asked him are you sure it doesn't take 3-5 business days and he said no that's only if you pay with check. So I asked him again and he reassured his statement and said it's easy to take the money off the card why wouldn't it be easy to put it back on ( that convo is recorded) , and aside from that he double charged me, and put fraudulent Charges on my receipt. I paid 122 $and I am receiving 9,48 $ cents back he charged me for 2 days when I had the uhaul for 7 hours, the day rate was 19,95 $ I was charged 39,90 $ and only used 27 miles at 0,79 cents a mile which came out to 21,33 $( which is the only accurate charge) He double charged me for Safe move when I didn't ask for that option at a rate of 28 $and a 15 $cleaning fee when I left the uhaul spotless. I feel as if I am being scammed, and I will be leaving a review on all my social media platforms, I have a huge following of over 2 million, and intend to share my experience everyday until this is made rite.Jose R.
They are open at anytime!! Easy and fast!Brandy T.
Customer service needs to improve. The worker was rudeElizabeth D.
Le client n'a pas laissé de commentaire.DEAN V.
Tell customers free parking is on site!John W.
Customer service was awesome. Thank you.Diane C.
Different location plus the dealer needs to be able to retrieve your info from your reservation rather than having to divulge your peraonal info over again in front of shady strangersBrandon Lee A.
Le client n'a pas laissé de commentaire.Akeam W.
The owner was very, very helpful and pleasant to deal with.Romain F.
Le client n'a pas laissé de commentaire.Jerome F.
Excellent service, very friendly, nothing to fix!Robert P.
Le client n'a pas laissé de commentaire.Sharon C.
This location is easy to find and the staff here is super friendly and really nice. I would definitely rent from this location again. Equipment is clean and and well kept. the only issue is the small parking lot, but the staff will help if you.Marlin C.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Sade P.
Le client n'a pas laissé de commentaire.Gina A.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Adam C.
Jimmy was very friendly and professional.Shantel G.
Very efficient service, no problems at all! I will use this location againWayne F.
The check in via the phone app didn't work very well. Needs improvement.Richard S.
Make sure uhaul isnt loud or make noises. The uhaul makes a noisy sound then goes away after awhile.Dorothy P.
Very friendly, courteous and helpfulsally N.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.Gustavo C.
Jimmy was a very clean cut professional and his customer service skills are a rare quality in today's world. A very refreshing experience and I will highly recommend everyone that I come in contact. The customer service business world should use Jimmy as their chief executive of how to run a business operations.Daisy S.
No improvements. Quick transaction. Nice vehicleMichael M.
Disappointed in uhaul customer service. There was an issue with my bill and I put in a ticket to be contacted- no one ever called.Jesse H.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Karina H.
Satisfied customer!!!Leslee R.
The rental location all worked great. But the u-haul truck return website crashed 4 times when I tried to download a photo of the dashboard information.Mark L.
Garden Street Deli is the best spot to rent a U-Haul truck in Poughkeepsie. I always am able to get the vehicle I'm looking for and the service is always phenomenal. Definite recommend!Danny B.
Nothing. Everything was perfect.Robin L.
The person I did business with was very helpful and courteous and promptWayne F.
Le client n'a pas laissé de commentaire.Kyra M.
My experience was excellent the store owner was very helpful equipment was perfect and prepared and ready for me and he was very friendly and very very happyAlan S.
Great customer service, in everything that was halted due to computer problems, Bill used his cell phone and got me a van. It was a great experience!!!Sandi C.
Le client n'a pas laissé de commentaire.Stephanie H.
Actually listen and not make it seem like it's not your problem to deal with especially when someone is trying to explain to you about what happen or what the situation was aboutMichael T.
The outside of the van seriously needed to be washed.Kyle B.
Let users send their license to be approved AHEAD OF TIME. Waiting at the UHaul to be approved to drive is a waste of time when I could have done it the day before even.Brian M.
This was an easy rental. The owner of the location was a pleasure to deal with.Tiffany L.