Évaluations des clients Gardendale Flea Mall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gardendale Flea Mall

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Michael H.
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Le client n'a pas laissé de commentaire.

vanessa C.
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The contract had the incorrect amount of gas. I had to get that corrected after starting the Uhaul to verify mileage and gas. After loading the Uhaul and getting on I-20, I noticed the left brake light and signal light was not working. I called the 800 number and held for 20 mins, then was told to call roadside assistant. I had someone to fix the problem because of my time schedule with movers. I couldn't waste any more time on the phone and waiting for roadside assistance. Uhaul should have been checked before renting to next customer.

Tyler C.
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This review is for the U-Haul main office, not this pickup location as management is up to the corporate offices. I reserved a truck, dolly, and moving blankets 1 month in advance 2 miles from where I live at 8am as I had scheduled others to help me. My reservation the Huntsville AL U-Haul office called me with a day before the move was at 10 am, and a 45 minute drive from where I live. The pickup location forgot to put my dolly in so I had to go back for it, and said they were out of moving blankets because U-Haul had not sent them any. Completely unacceptable. I'm not sure what the point in reserving a truck at a certain time and location a month in advance is if that equipment will not be there when the reservation comes. I have previously had good experiences with U-Haul but this was a huge let down and inconvenience. I will be using another company the next time I move.

Robert M.
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Jalen was very helpful and professional. Thank you for your service!

Lacey H.
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Didn't have hand trucks that were supposed to be on order

Nakia C.
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Truck wasn't running right, nasty on inside has horrible Oder. Will not return as customers.

Matthew H.
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Very friendly people.

brandy G.
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It was to far for me to drive to get it and bring it back, the back of it had people's stuff left in there and when someone ask if they bring it back a day early make sure they tell them if there is a certain time before they charge u. If I had known I had to have it back by 10 the day before I was suppose to return it then I would have just kept it until then.

Scott M.
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The “drop box” is nowhere to be found. I dropped the truck off after hours and even called uhaul on what to do. After leaving the cars in the truck and leaving it unlocked I basically just had to leave it there and hope someone didn't steal it. It is insane that this location does not have a drop box at the main entrance or anywhere else that can easily be found.

Allen M.
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Le client n'a pas laissé de commentaire.

Tiffany M.
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Better customer service experience for outside offices.

Christian A.
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Mileage was wrong and now I'm being charged for it after I called and was told to not worry that I wouldn't be charged for it. Also didn't have the equipment I requested.

Timothy W.
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The uhaul computer system was down so it took an hour to process paperwork, but this was not the on-site person's problem. It was a uhaul website issue

Corey M.
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Mileage was off on the truck at pick up. Flea mall more keeps trying to charge my card even though I called customer service and they corrected the mileage supposedly. Im owed $13 according to the miles I actually used.

charles B.
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Le client n'a pas laissé de commentaire.

Joshua V.
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The customer service was fantastic

Darlene M.
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Customer service could have been better

Richard S.
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Again, this was a flea mall, selling used goods. Not a Uhaul business at all. The gentleman took the key and asked if I needed a receipt. I said no and left, hoping everything would be okay. Again, left me uneasy.

Laronica M.
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Le client n'a pas laissé de commentaire.

Karen N.
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Le client n'a pas laissé de commentaire.

Steve G.
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Guy at counter very slow. Didn't seem to know what he was doing.

Kimberly W.
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Le client n'a pas laissé de commentaire.

Kimberly W.
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Le client n'a pas laissé de commentaire.

Paul M.
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Had to return to get pads that were left out of truck. Not a big deal, but that kept it from being excellent

Greg P.
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I was very disappointed that my preferred location and time was not honored. If I had not come back in town early and arrange pick up on Sunday instead of Monday, I would have had to drive 20 miles out of the way and wait 2 hours to pick up the truck. This is unacceptable. When I make a reservation 3 weeks in advance, I expect to pick up where I requested and the time I requested.

CJ R.
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Le client n'a pas laissé de commentaire.

William N.
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Le client n'a pas laissé de commentaire.

Douglas S.
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Le client n'a pas laissé de commentaire.

Jose F.
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Le client n'a pas laissé de commentaire.

Amy M.
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The location was in the process of closing when we arrived. We were handed a key and then left on our own. We tried the key in several trucks until we determined which one the key would open and start. When we came out to try to start the truck again, it wouldn't crank. We called the appropriate service to assist us, and they told us that we had picked up the wrong van. I am unsure how a key would unlock and start a truck that it was not supposed to unlock and or start. But it cost us one day on our moving. Had we been told how to determine which truck to go to, or walked out to the truck, it would have been very helpful.

Joe W.
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Very quick and polite.

russ M.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

Russell A.
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Le client n'a pas laissé de commentaire.

darin R.
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Nice big open lot. Easy to drop off the trailer.

Bonnie M.
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Great smooth experience.

Elaine L.
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There are either completely incompetent people or crooks working this location. They charged me for being late when I actually returned it 14 hours early. They also added a gas charge when I returned it with more gas than when I picked it up. The contract only allowed for exact mileage, depending on route of your choice, with no mileage allowed for returning the truck. You actually expect me to pay mileage to return the truck to your site? BTW, the pickup site provided excellent service and assistance. I expect a full refund of the fraudulent charges.

Jennifer P.
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Le client n'a pas laissé de commentaire.

Steven G.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Less hectic than other rental locations. Really appreciated the customer service received and convenience of it being just out of town, and therefore less draining and chaotic.

Paul L.
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This location was fine. My issue was the fact that Uhaul sent me over 20 miles from my home (Gardendale, AL) to pick my truck when there were a number of Uhaul locations within 5 miles of my house. This caused me to go over 40 miles out my way. I reserved my truck almost 3 weeks before my pickup date, 6/22/19.

William S.
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Le client n'a pas laissé de commentaire.

Jimika S.
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Le client n'a pas laissé de commentaire.

VICTOR H.
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Keep up the good work

gene J.
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Let people know to rent online and not deal with the local u-haul/retailer. I was dealing with a local u-haul business (not the one listed above) and they didn't get the trailer they had promised. I lost a day in my schedule and had to go to another city to pick up a unit.

Mike B.
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Le client n'a pas laissé de commentaire.

Bianchi A.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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