Customer Reviews for Gardiner Rental Center LLC
(Concessionnaire U-Haul dans le voisinage)

309 évaluations

743 Brunswick Ave   Gardiner, ME 04345
(New address 743 Brunswick Ave)

(207) 588-2076

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(207) 588-2076

743 Brunswick Ave
Gardiner, ME 04345
(New address 743 Brunswick Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Steve and Insuk were extremely polite and helpful. Wonderful people and service!

PERCY S N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
2

Would I recommend U-haul to a friend maybe. I called to rent a vehicle carrier and was told to my nearest location would be Brunswick Maine as I live in Lewiston the Auburn facility was not available. I was never told a specific time to pick it up. I called Brunswick the day before to verify my item would be ready because I had a long-distance to get my vehicle. Around 9 am a Gardner Facility called and told me I was late to pick up the item this is about 20 miles in the opposite direction from where I was going. I don't know why or how my item got switched to another facility after I already called to verify my Brunswick location. This became very stressful and I needed to rush even more to get to my location whereas I had less time. If I had to rate my experience with u-haul that day from a 1 to 10 as 10 being the best I'd give it a 3.

DENIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

The team at West Gardiner were excellentâ€"very pleasant and thorough. They also helped me adjust my on line reservation to my benefit!

Chris I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
4

Was charged another day for 3 extra hours , equipment in top shape .

Craig F. 
Évaluation :
5

The couple gave us excellent service. Also Zach at the Augusta rental place helped us out tremendously.

ERIC M. 
Évaluation :
5

No improvements to recommend! Friendly, efficient and knowledgeable management. Keep up the great work!

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
4

Owners were very nice

Beth T. 
Évaluation :
3

2 tires on the trailer were worn down to the wear bars and had some cracking, the other 2 were new.. Location was closed for drop off Sunday so I did the online check in but that apparently doesn't work very well because I was charged 20 late drop off even though I dropped it off early and they have cameras to check. I would rate this as my worst experience with U-haul so far and I've used them about 5 times so far . I did get the owners to reverse the 20 fee though after calling. The people who own the business are nice people the experience was mostly on U-Haul.

joshua T. 
Évaluation :
5

Nothing more is needed. Customer service was quick, accurate, thorough, and helpful. The rental price was very affordable.

Jeannine E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane P. 
Évaluation :
5

Awesome people to do business with.

Richard P. 
Évaluation :
1

The odometer does not work in this unit, drove from Gardiner to Waterville and back and it said we drove 200 miles. Do not use this service.

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Great people own this location and are very helpful.

ALBERT J. 
Évaluation :
5

Explanation on how to do self check in. I was back early but charged a late fee. I was not told I had to take pictures before I left the yard. It is just a way for u haul to justify charging 20 dollars. Not happy.

daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLMALEXANDER K. 
Évaluation :
1

The owner was misinformed about towing capacity of my vehicle, claimed to know all about it and told me what I was doing was dangerous. He was wrong. I know this because I checked--before the rental and after. He was wrong also about the empty weight of *his own* trailer, over-estimating it by about 750 lbs. Just because I did not show up in a quarter-ton or half-ton pickup does not mean I'm an idiot or some city slicker, and he needs to check his facts before he opens his mouth with advice. His wife, the brains behind the operation, it seems, was fine with it. That's because the U-Haul website is preloaded with the GVW and tow cap for my make and model. She double-checked online and the rental went forward. But Mr. Expert had to give me a hard time about it.

THOMAS B. 
Évaluation :
5

This location was the best Uhaul experience we've ever had and we've moved and used Uhaul alot. The service was superb!

Laura A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK H. 
Évaluation :
5

Excellent service à la clientèle. Very helpful. Treat them as well as we were.

wayne D. 
Évaluation :
5

Friendly service - easy transaction!

DONALD G. 
Évaluation :
5

Non

BENJAMIN FRANKLI C. 
Évaluation :
5

Did not receive final statement or acknowledgement of drop-off

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

Loved the new truck !!

Michael S. 
Évaluation :
5

Great service. Quick and easy.

Michael B. 
Évaluation :
5

Overall good experience, but there were three things that I did not like: 1) I first reserved a truck for a one-way rental and originally it didn't tell me what time the truck had to be returned on the second day, so I figured it could be returned at any time that next day. Only when I went into the app to make sure everything was set was I told the truck had to be returned exactly 24 hours later, so I needed to cancel that reservation and make a 2-day local rental, which cost me more. Please fix the system so that it shows the dropoff TIME while making the reservation. 2) when I picked up the truck with the app, there was no way to remove SafeMove from the reservation, even though I definitely did not want it on there, and since I had people coming to help move stuff, I didn't have time to call and fix it (and the store I was picking up from was closed at the time). 3) The reservation mentioned I would be called before the start of the reservationto confirm, but I never once got a phone call.

Adam J N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
1

Got charged 150 $for a made up damage. I will absolutely do everything in my power to make deter anyone I can not to go to this location. Thai is absolute nonsense.

Brenton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Great service, nice, helpful people!!!

Susan W. 
Évaluation :
2

The “check in” was very unprofessional, and then being told that I might be charged for a second day because there wasn't going to be anyone there when I brought it back, was again unprofessional or customer friendly. So no I wouldn't recommend u-haul.

Mary Ann W. 
Évaluation :
5

I am very pleased with this rental experience, it was everything I'd hoped it would be.

GERARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN B. 
Évaluation :
5

This was one of the best experience I've had with a u-haul company definitely recommend to anyone looking for equipment or moving

JOSHUA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Very good customer service

CHRISTINA B. 
Évaluation :
5

Great people

kimberly W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Owner/Operator of the location was very friendly and willing to help with my u-haul needs. A++++ Ralphie

Ralph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN P. 
Évaluation :
5

Gardiner Rental is a excellent U Haul dealer.

Edward B. 
Évaluation :
1

We were told from our pickup location we had the truck all day. When we returned the truck, we were told we were supposed to have returned it by 12 noon. However, we didn't even pick it up until 1pm. The person who accepted the truck from us told us we would be getting charged an extra day due to this lack of communication. One whole day for returning the truck at 4pm when we were told we had until 5pm. Somebody needs to get their facts straight. Due to the chaos and lack of organization of this rental, I will NEVER rent from uhaul again and will go out of my way to tell people to do the same.

Steven H. 
Évaluation :
5

The owners were awesome, patient, and kind to such novices, especially as the world tries to adapt to new methods of doing business at a distance and the use of computers is more prevalent then ever. We had a hard time after hours trying to get the van checked back in and close out our account, unfortunately, we were not successful. I called them to ask a question and the wife explained she had to finish the process, and did so w/o charging us the additional days, as the van was showing still in use and unable to be rented. It's rare to find such kindness today as everyone is so stressed so I give this establishment 5 Stars overall. 😀

Marianne H. 
Évaluation :
5

So very helpful and knowledgeable

Carman D. 
Évaluation :
5

Very easy process. Friendly owners. Great experience!

Brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

They were great. Local. Close to my home. Efficient. Friendly.

Thomas H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZACKAREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman N. 
Évaluation :
5

Aucun

Mendall T. 
Évaluation :
4

They were great and helpful

Amanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Excellent service at pickup and drop off. Would highly recommend location and personnel..

BRADLEY K. 
Évaluation :
5

No improvement needed.

Robin S. 
Évaluation :
5

Very nice owners and I've done business with them many times!

JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Very nice people! The 10 foot truck was just right for our needs and easy to drive.

Judith S. 
Évaluation :
1

First we drove to the rental building and we're supposed to be able to pick up the truck with our smartphone. The phone told us our rental had expired so we were sitting in the parking lot trying to troubleshoot why we couldn't get the truck. Out came one of the workers who was immediately rude and treated us as if we were infectious. We maintained over 6 ft of separation and quickly put a mask on. we were not expecting to see anybody as we thought this would be done online but once we realize we needed help we stuck a mask on. The worker continued to be rude, telling me repetitively to just keep clicking refresh which is what I was doing. He then grabbed my smartphone out of my hand and said I don't understand I don't see where it says that it was expired. I pointed out to him where the reservation said that and he then made a sarcastic comment back. He made us feel like we were wasting his time and that we were stupid. This whole process then made us late which affected multiple people that were supposed to be helping us. When my husband went back to return the truck later that day he continued to be rude. My husband's phone was dead when he brought it back but the shop was still open so my husband asked for help returning the truck since he didn't have access to his phone. The man told us he wasn't sure if he would be able to help. I truly think that this was because he was scared of contracting the Coronavirus and actually did know how to operate the computer system. We are very disappointed with the service that we received. I am not the type of person to write a review and I get along with just about every person I meet I usually give people the benefit of the doubt but this was one of the worst customer service experiences I have ever had. I unfortunately will not be returning to this U-Haul location or any U-Haul location.

Amy T. 
Évaluation :
5

My truck was not available and I was told that I needed to cancel my reservation and do a new reservation. I think this was so they could get out of the 50 $reservation guarantee. I had to wait for a truck to be available.

Steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea L. 
Évaluation :
5

The only thing that needs to be improved is the way credit cards are processed it took my money then now it's putting my money back and now I owe on this truck and I tried to call the one 800 number to use my checking account info just to get this resolved and they won't take it if anyone can help me feel free to call 207-406-0398

Mary D. 
Évaluation :
3

Uhaul customer service informed me that I had notes in the system when I tried to return the truck but my phone service would not allow service. When I tried to check the truck in from home the system would not let me and I was charged for 3-15-20 when I returned the truck on 3-14-20 at 6:30pm. I will dispute the charge

stephen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarad H. 
Évaluation :
5

Insuk w Helped me very much. I give high marks to this location.

Robert F. 
Évaluation :
3

When I arrived at my scheduled pick-up time, the first thing I noticed in the yard was the size truck was 5 feet smaller than I had scheduled (not this location's fault - I understand - but I still have a bone to pick about that). After entering, I stood at the counter several minutes before anyone tended to me. It was as if they were not expecting me. When I questioned why the truck size I had requested wasn't there - even after a text & email confirmation from a U-Haul Rep that it would be there - I was told that I do not "understand how U-haul works." They made me feel like I was in the wrong when I was not. I have the text/emails from the Rep and none of them say they changed my truck size to a 15-footer. I also had to request, while filling out paperwork, that they get the U-Haul started up for me, as it was completely frozen and knew it would need to defrost before driving off. Ended up leaving with my U-haul about 20 minutes past my pick-up time. I've had U-haul pick-up locations prepared and waiting for me when I arrived, with the snow even brushed off and the truck defrosting. I recommend the Gardiner location have the U-Haul trucks ready for pick-up and at least keep an eye out for the customer during their scheduled time. Time is precious, especially on moving days when - most likely - you have moving help hired to start at a specific time.

Christopher W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn I. 
Évaluation :
5

Lovely woman helped me drop uhaul off and made things easy for me. Credited me for the dolly Brunswick forgot. She is great.

Ariel K. 
Évaluation :
4

Reserved tow dolly to pick up at another location closer to my home was called day before scheduled pickup informed they didn't have one available I would have to go to this location twenty miles farther away

Anthony C. 
Évaluation :
1

Rude & not helpful like the larger neighborhood locations. So tired of these places that lack the ability to understand customer focus - run into this type issue every time I use a Mom & Pop location.

TIM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
4

No complaints. Very friendly and efficient.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa D. 
Évaluation :
5

The folks at Gardiner Rental were very friendly, despite it being early morning when others might be a little cranky. They were thorough and efficient in their dealings with me and pickup and drop-off was very simple! It's unfortunate that I didn't make the reservation directly through them as they only get a percentage of the credit for the rental and reservation.

Jeremy C. 
Évaluation :
5

Awesome experience!

Leslie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
2

The address Should be true because I got hard time to found the car they give me wrong address I gust that's the only thing we got Trouble with it .

Waleed O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Non les évaluations ont été soumises pour cet établissement.

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