The only issue I had and why I removed a star is the owner was not available to speak to issues about overcharging me for fuel especially when I bought it from his gas station right before I parked the Uhaul. The people that worked the counter didn't have a clue how to handle Uhaul transactions and just dumped on me to deal with it myself through customer service.
Suzanne B
Customer Reviews for Gas and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Need more training in store. Clerks had to call an outside source for drop off information.
Donika LVan had trash from previous renters. It had three alerts- "change oil soon", "right rear tire low", "TPMS system needs reset". Gas was 1/16 tank to start. Attendant pumped up tires on request, was helpful in general. Check-in system converted my rental from $20+$1/mile to $99/day when it saw that was cheaper. I did not know that other option was available; thank you!
John BMy experience was excellent. No improvement needed.
LAWRENCE FNo problem with the location. My problem is the return process.
HELENA HS.O.
luis vAdd more vans to this location. My Bussiness is unpredictable and I will need a van in short notice having it in this location helps a lot.
Natan HThe back of the van was full of mud. Also, the inside cabin was full of mud. That made my trip longer than expected, with having to use other items to transport before I can make my trip. I had to spend extra time cleaning and organizing the van before I could even start loading my belongings. It was frustrating to deal with the mess, but I knew I had to get everything sorted out before hitting the road. After a lot of hard work and effort, I finally managed to clear out the mud and get everything in place. With a sigh of relief, I was finally able to start my journey, hoping that the rest of the trip would go smoothly.
Maurice MThis dealer is on a gas station. The place is well illuminated and somewhat decent. But, my complain is that on U-Hauls and Google Maps the schedule said it was open, I arrived 2 hours before the closing and there was absolutely nobody there. On top of that, they check my return time at the time they realized the truck was there causing an extra day charge. U-Haul customer service was kind enough to hear and understand my case issuing me a refund for that extra day. Wouldn't rent again from this place.
Alden LEverything was good and went smoothly - will definitely rent from this location again in the future.
Amanda KThat 19,95 around town price is BS!!! Cost me $115 for a two hours of usage. And I was doubled charged for the dolly….Paid $7 cash and was also charged via credit card.
Timothy RThis is my absolute favorite location! I have never encountered such amazing customer service. Thank you guys.
Latonya FI rather have flat rate payment than multiple payments in the end of the transaction, because I end up paying more than I was expecting
nathaly tThe gentleman that work at this location is absolutely amazing, very professional and accommodating.
Latonya FThe U-Haul was dirty! The 24 pick up didn't work online! Luckily the service station owner was there early. The service was fantastic!
Malissa HDespite the fact that the employee was nice, I found someone who was complaining about what it is not mentioned in the previous demand. Grass inside the van is not ok. Dolly I received was too heavy.
Victorine RThe customer service was excellent for my check out and check in. I highly recommend this location for rentals.
Jeffrey CFriendly, professional service.
Kenneth BGreat customer service and clean vehicles
shirley pHe was very knowledgeable and courteous.
Mia JNothing. The location is near mi casa.
PHITHIZELA NEfrem and his staff were friendly and knowledgeable. The time for pick up and drop off was quick, and the equipment was clean and ready to go. I was able to also park my car and leave it on a secured lot for a few hours.
VERONICA JThis is a small gas station for drop off. So no issue with it.
Rajeev BRien
Nozibusiso NExcellent customer service!!
Ronald Sthe trunk was not at the location that I requested.
Blair CThis location was accommodating and the staff very nice!!!!! I will go there from now on!!!!!!
DuShon HN.D.
JERRY VCustomer agent at store charged me for supplies I didn't use. I asked if I could return the vehicle early and he didn't explain the whole process to me. He explained nothing. The charged me over for the gas. Will never use uhaul again. Upper Marlboro is terrible location. I will be to share my experience on social media as well. Customer agents lack good customer service skill.
Michelle LI was over charged because the mileage was recorded incorrectly…the representative stated he did not know how to correct his mistake. I will be disputing this charge with my credit card company.
Jamela PAttention to detail. Representative at the location need to pay attention Elton what she/he is doing.
Josephine OI put on the rental no insurance and was charged for it anyway. I had my own insurance that I put on it when I was online and completed the application
Katie PCustomer service was awful. The store was dirty.
Fletcher MNice smooth pickup and drop off.
Nicholas TI have been calling U hual for days since my move and have been on hold for hours. When I was finally on the phone with a representative they transferred and hung up the phone. I won't be using U hual again after this experience, my truck was ready 4 hours later than I booked and had no working AC and needed an oil change months ago.
Alexander VThe truck itself was in pretty bad shape. And the ramp was only about 8 feet long. For a 26 foot truck. It made for a hard move. The angle of the ramp was very steep and could have resulted in injury.
Gregg BThank You for your professional assistance. Thank You UHaul Team. You guys rock!
nathan sKeep the pickup and drop off system simple
Juan FKeep the great customer service, very efficient process.
LINDA GOver charged. Unacceptable.
JADA MEmployee kept asking for stuff that they were already provided and could provide no info on ezpass. Alessi, the change is more than was quoted, but does not show why on the receipt
Carson DI had to sweep out the van but the experience was great will go there all the time for my rental.
Avila LWindshield on van was broken, I was charged $20 for after service hours when I dropped the keys off in two hours of taking the van, man tried to sell me insurance and was condescending about me having to cover costs if I damaged the vehicle. Location is just a small gas station that is difficult to get to with a couple trucks on the side not well labeled. Would not go here again.
CRISTINA RVan wasn't in very good shape. Person at the rental desk was helpful and thorough. Convenient location.
Thomas KCustomer service lied and stated that were giving me extra mileage due to the distance I had to travel just to get to my pick up location that never happened. Secondly I tried to drop the truck off at one uhaul location they told me that they don't check in one way rentals, which caused me to drive and add more mileage on the truck
KELLY WAwesome experience, the van was new with less than 20k in miles. It ran perfectly and hauled what I need to pick up at the lumber yard. Also made two trips to the dump hauling off old carpet and no longer wanted items from storage. A+ would use them again.
Rodney SThe guy that runs the shop is friendly and cool.
Alexis HBilling issues
RAPHAELGEORGE TLarger selection of vehicles to pick from.
JOHN KI was charged automatically for insurance that I did not request. I requested to have this charge removed. The store clerk told me that the charge was automatic, and I had told call a toll free number to have the charge removed. Other than that everything else went well.
Horace Ralazar
EFREM AFilthiest truck I have ever rented, hands down.
Kathlene BThe 26 foot U-Haul truck has a very short ramp, making it too steep to get anything into the truck. As a result, one of my mover guys hurt his back because of the ramp too steep to get heavy furniture to load and unload into and out of the truck. The ramp should be longer so the slope is not too steep.
Cesar CI would not ever recommend UHaul to anyone I care for.
MATTHEW L