Évaluations des clients Gas Star Fuel LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gas Star Fuel LLC

Cote générale :

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Dee M.
Évaluation :

I cannot answer these questions because you keep sending the email to the wrong address. I have contacted uhaul twice already to inform your company of the mistake. Please review contract # 85134175 for Dee Marcus in Philadelphia. Please REMOVE chasingmydreams@gmail.com as this is NOT an email associated with this person. Thank you

Michael L.
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It is a very busy store. They should possibly have a person dedicated to U-Haul pick up only.

Keith M.
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Le client n'a pas laissé de commentaire.

mary V.
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Most difficult and inconvenient experience EVER from start to finish. Phone call after phone call to get things confirmed and straight. Employees at 1800 UHaul rude as heck! I will never rent or use Uhaul products/services again.

Richard R.
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Le client n'a pas laissé de commentaire.

Keisha J.
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The worst experience ever and that place needs to be shut down. The customer service was horrible. I will never recommend u haul to anyone and going to seek further legal assistance with this matter.

James M.
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Nothing the customer service and the friendliness was amazing..

Thais D.
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Never had any issues, always pleasant workers. I'm a frequent customer

ronnie S.
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great service!

Kia O.
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Le client n'a pas laissé de commentaire.

Kevin O.
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Difficulty finding my vehicle because it’s a small lot, vehicles were parked across the street. When returning the vehicle there was a private vehicle blocking the parking space. Location needs designated u-haul parking.

Umang R.
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Le client n'a pas laissé de commentaire.

Angel O.
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Easy and friendly location. Thank you

Sonia S.
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Le client n'a pas laissé de commentaire.

Eno L.
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I rented a uhaul van and when i received the van it had 419 miles. Overall i drove 14 miles. When i took the van back apperantly it said that the van was suppose to have 390 miles. Thankfully i took a picture of the miles when i got it and my issue was resolved. Everyone there was really helpful. Just sometimes people make errors so if you rent a uhaul make sure that you have the correct miles on your documentation and on the actual vehicle. Overall my experience at this location was really good. They had uhaul available, the process of renting was easy and fast and the slight problem i had was resolved quickly. Would recommend this location to a friend.

Keith C.
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Unprepared for pick up and clerk struggled to handle the transaction in a timely manner

Amy W.
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Le client n'a pas laissé de commentaire.

Karen E.
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Pick-up AND Drop-off Site were both very courteous and professional. Pick-up site was extremely helpful with coordinating same location of Auto transport carrier rather than making me pick it up at a further, different location. This was very much appreciated.

CHERYL B.
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This company was very helpful with any problem that arised. And I will recommend them to any other person that I know

Elia L.
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Le client n'a pas laissé de commentaire.

Dino M.
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Employee was rude. Poor customer service. Did not take electronic payments only cash or physical cards.

Valerie M.
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Le client n'a pas laissé de commentaire.

Sherice H.
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I was overcharged and unaware I was being charged and the charges weren't explained to me I would like to understand why I was charged 102$ then when asked about how many miles I was going to use there was no way for me to kno that for sure so I guessed and it seems I was penalized for it. 19.95 is advertised then fine print says .99 a mile i went 20miles he said which im not sure that was true but still how does all that get from 19.95 plus mileage to me being charged 102$?

Anne Marie S.
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Truck was very clean and nice. Language was a minor issue.

Daniel C.
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We had reserved a 10' box van/truck and when we arrived the vehicle was not avalable. They offered us a van instead which we had to take because we were on a tight schedule. We were forced to leave furniture and personal belongings behind since we didn't have enough room in the van. This experience alone will force me to use another rental company next move.

Gabriella M.
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I had major issues picking up my truck yesterday and after an hour long ordeal with the vendor and speaking to two Uhaul agents the vendor Finally handed over the keys to the truck. Moving is already such a stressful process which is why I have always relied on your company to help with the process, but after the events that occurred yesterday I may never use/ recommend your company ever again! I for some reason was made to get on a FaceTime video with two random men who were demanding to know where I was taking the truck. They claimed that they worked for the vendor, but were completely unfamiliar with the system. I was not comfortable giving them that information as I am a young female who was attempting to move all on my own and unaware of their intentions. When I refused to tell them where I was going they started making threats saying that they would cancel my already paid for and confirmed reservation, call the cops and "Come UP THERE" if I did not leave when all that they had to do was look at my phone screen and hand me the keys. They denied having the truck on the lot, denied possessing the keys, etc even after walking outside and looking at the truck with me. Upon realizing that the truck was on the lot and locating the keys the young man began insisting that he DID'T SPEAK ENGLISH. This was baffling to me since he had been interacting with me and everyone else that walked into the store with in yup, you guessed it, PERFECT ENGLISH! The two agents that I dealt with, one via live chat (Brian) and the other over the phone tried calling multiple. times to figure out what was going on and the person behind the counter simply ignored the calls. After one of the men from the FaceTime video showed up to the gas station realized that I was on the phone with an agent he began to demand that I hand over my phone in order for her to talk to him in which I informed him that she's been calling his establishment for quite some time now and that the ringing he was hearing was probably her trying to get a hold of him he finally answered. I was brought to tears by the people who represent your company, forced to participate in a video call that I did not want to be on. Such unprofessionalism is something I would expect from a new company, but not one that has been around basically since the birth of America.

George M.
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Le client n'a pas laissé de commentaire.

Christina B.
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N/a

Jarrin M.
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This merchant lied about the miles I used and I ended up paying way more than I needed to. Furthermore, I tired reasoning with this merchant however he did not listen

Bobby H.
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Le client n'a pas laissé de commentaire.

joe A.
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I reserved a rental for pick up on 7/11, when I went to the Langhorne location I was told they had no rental and was told to go to alternate location 25 minutes away. Julian at Langhorne location did not help to fix the issue, only gave me the address and said uhaul policy was not to hold rentals, why than take my rental?

Mamoudou T.
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They overcharged me because mileage from computer print out was different to the mileage on dashboard of vehicle.

Brian B.
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The only issues I had were there were no dolly or pads as what was reserved with the truck

Diana C.
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Uhaul could have made sure the original location at 1101 Orthodox St., Philadelphia, PA was in service before scheduling my pickup there. Which then had to be moved to the next day.

joel M.
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My best Uhaul experience to date. Fast, efficient, helpful, and friendly. I highly recommend this franchise.

David H.
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I canceled move because they charged me twice now I have no money I lost over $700.00 at 6701 Frankford Avenue

John B.
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Le client n'a pas laissé de commentaire.

Marion S.
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Could have been mopped and tire needed air

Luis T.
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Le client n'a pas laissé de commentaire.

Aretha B.
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The store smell like weed. You have to way until the all other customer are waited on even if they come in after you of your getting a vehicle. The truck was not clean and I had to ask for the extra things I paid for. Ince done they try to charge my debt card again. Which would have put two holds on my account I had to wait until the own came and ask them to call the cop before I could leave. If uhaul change my pick to that store again I would never use uhaul again.

Maria N.
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Le client n'a pas laissé de commentaire.

joshua N.
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Le client n'a pas laissé de commentaire.

Aquia B.
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When you reserve equipment to help move along wit rental truck it should be available.

William H.
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Le client n'a pas laissé de commentaire.

Marvin M.
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Poor customer service must be rectified

Rosenie B.
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I love that this UHAUL has late hours to pick up and drop off. Very quick to get UHAUL truck, in and out service!

wilson C.
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Le client n'a pas laissé de commentaire.

Alexander L.
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Employee had no clue what he was doing. Had to wait 20 minutes for him to call someone else, have them drive to this location and help him process the return. Terrible customer service.

MELISSA Z.
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Le client n'a pas laissé de commentaire.

Dana R.
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This store should not be allowed to rent Uhaul's!! Poor customer service, nasty attitude!!! Unorganized and extremely slow service!!!!????

Thomas R.
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Overall a great experience! The employees were friendly and quick with getting all the paperwork done taking into consideration the customers making purchases at the counter. A note to the next uhaul customer: Understand that this location is a gas station and a business as well. Depending on the time there may be another person there to give you the time and attention to get you on the road in a uhaul or there may not be another person to help you. The staff is friendly and it is noticeable that they do try their best to multitask between taking care of your needs as well as their customers making purchases simultaneously.

SHERRINE S.
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the tire pressure light was on when i rented the vehicle. instead of fixing it or offering another truck the rep walked around and kicked each tire and said the tires are good and asked me how many miles was i driving, I told her about 20 and she said I will be fine. (shoulder shrugs) Luckily i didn't have any issues with the tires. Other than that the experience was pretty standard.

Gwendalyn C.
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Verify that you're getting everything you ordered online when you're checking in. That was a small hiccup for me when I initially didn't get the appliance dolly I'd ordered, but there was no problem. I just went back to get it & the rental agent even brought it out to me when I pulled up. All in all, a smooth, pleasant experience.

Harry U.
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It was a bit busy since it was a gas station/ convenient store/ and uhaul rental. All said, truck was new and clean and neighborhood convenient.

Jennifer R.
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Be more transparent about the price. The vehicle tax is insane.

Barbara P.
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By the looks if the outside of the place I'd never expected to get such quality service. Hassle free no hidden fees. My experience was actually a joy.??

Morgan L.
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There were no winshield wipers on the vehicle!!! When we called the shop to inform them we were told they'd call us back......they never did!!! Made us wonder if nobody noticed wipers were missing...what other safety features may have not been checked!! There were also more charges due, than are listed online when you submit your request. You should be informed of those fees when filing out the form online!!!

Angelyne T.
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Le client n'a pas laissé de commentaire.

Siani A.
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Very unprofessional, attitudes and I was threatened

Steven S.
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Back of truck was dirty and needed swept prior to loading. Smelled like cat urine.

Jennifer T.
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There was no drop box and the staff had no idea that I did a mobile drop off. The guy who had to take the key was asleep in the back and would not come out. There was no place to park the truck and the owner gave me no direction. Also I filled the gas tank there and multiple pumps did not work. The place is poorly ran and I have never had a worse drop off for U-Haul. I rent with you guys all the time and this was horrible.

salina H.
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Truck was not well maintained, barely gently comfortable driving it. Then customer service was very bad got hung on twice. The first truck I reserved had the battery stolen out of it.

justin T.
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The gas station pick up point is just straight hood they sell knock off shoes and hand bags for Christ sake google street image the location then imagine the whole front of the store is all bulletproof glass when you walk in and the clerks are so hard to understand it’s like your in another world and someone is playing a joke on you

steven C.
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Le client n'a pas laissé de commentaire.

Robert B.
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Charged for insurance when I opted out, Made me over fill gas tank or the charge would have been”12 per gallon”

Diane C.
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Uhaul has always then my first choice. Never had a problem with Uhaul till this last rental. There was no air condition no radio and going downhill it accelerated super fast I could have been in an accident I told the drop off location on Columbia Boulevard in Bloomsburg that there wasn't serious problem with the vehicle I had a service station fix the air condition problem because it was just a fuse you're welcome

Liang L.
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The problem wasn't this location, the problem was my reservation. This location was actually pretty pleasant and a fast experience. I originally reserved with South Philadelphia location. They called me and told me to get a truck out of town(west side), I got the reservation via text, and called the location to verify the day before my actual pickup date. Because the location was so far away from my house, I didn't plan on leaving my car at the location. So I took a train and a bus to get there. When I arrived at the pickup location, they told me they don't have a truck for me. At that point I was stuck, and the manager on site called some people and told me they have a truck in Northeast Philadelphia, I HAD TO TAKE AN UBER FOR MORE THAN A HOUR LONG to get there. When I ask for compensation for my uber, they hang up on me.(1800 number) I end up calling south Philly location again about my reservation and I found out that the same person on the 1800 number worked at south philly location. Terrible and shady experience, end up running around town for 3 hours to get a truck that I verify the night before.

John C.
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make sure trucks are all cleaned out when a customer returns it. Don't make reservations and not have a truck at the desired rental time. Customer who had truck returned it 12 hours later than he was supposed to.

GEORGE G.
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Le client n'a pas laissé de commentaire.

Denise R.
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Smelled like cat piss

Linear R.
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Le client n'a pas laissé de commentaire.

Raquel C.
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owner was rude i did not have my paperwork for the uhaul and he asked me 3x i responded that i had been moving all morning and did not have my paperwork on hand then he just stared at me blankly for what seemed like and eternity and i then turned around to my car to get my phone to pull up the reservation number then when he saw i brought the truck back on more than i should have he allowed me to leave

Tanya J.
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Le client n'a pas laissé de commentaire.

Ajene P.
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The lady that took the truck in return was rude and not reasonable. And it took a long time for her to complete my order. I will never order a truck or buy anything from this location.

CALVIN B.
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The place is a local hangout for neighborhood teens they were playing around in the store and the clerk new them all by name there's a lot of suspicious activity I would never rent from that location again

Barbara i Y.
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Le client n'a pas laissé de commentaire.

Dejaun C.
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Le client n'a pas laissé de commentaire.

Adam U.
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Everything at this location was great except that you are trying to complete the paperwork and have all other gas and convenience customers be taken in between. Need to have a second party there.

john H.
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Le client n'a pas laissé de commentaire.

maniah T.
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Le client n'a pas laissé de commentaire.

ken T.
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The trailer should have been ready to go. I spent my first hour fixing lights so I would have turn signals and tail lights.

Adam W.
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Just be ready w/ license&credit card and the guys will take care of the rest.

James P.
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Very easy in and out great service thank you and I will be renting again from uhaul 100%

Yolanda B.
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It was the most easiest check in ever. No lines and hold ups. The cargo van was parked right there and ready to go. The workers were friendly and respectful. I would go there 100 out of 100 times instead of the main Uhaul places. Thank you

CORREY R.
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Le client n'a pas laissé de commentaire.

Brianna C.
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They were fine took the truck and very helpful.

michael H.
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Le client n'a pas laissé de commentaire.

Ferdinand B.
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Le client n'a pas laissé de commentaire.

roberto P.
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They charge me 3 dollar for a medium box it is too much

LAURIE D.
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Le client n'a pas laissé de commentaire.

Luciana T.
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Everything is really bad

Carmen B.
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Well the check engine light came on during the ride. The engine was making a clicking noise. I was very nervous.

vincent S.
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Equipment the ratchet straps were afraid would not fit into the actual ratcheting device when I got there the person did not have my reservation on the computer he did not know how to use the computer he had to do it all again manually very disappointed that they still took me from the main store to a gas station very bad experience and the gentleman got the time wrong and called me up halfway through around told me I had to have it back because they put the wrong times down

Robert B.
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The clerk on duty didn't know how to do the paperwork. If not for the fact that a U-Haul employee happened to be there, I may have had to go elsewhere.

Luis G.
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The employee is really awesome.

Laisha M.
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The guy was nice.

Keith M.
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this was a great experience

Anthony T.
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Le client n'a pas laissé de commentaire.

Chad R.
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Uhaul is combined with a gas station. Only one attendant so he had to keep going back and forth between me and other customers. It took forever

Kenya A.
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Go to a different location.

Non reviews have been submitted for this location.

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