Évaluations des clients Gate 5 Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gate 5 Self Storage

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tiyana P.
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Thank you for a great customer service and great truck.

Jonathan A.
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The lady at the front desk was absolutely fantastic, she was nice and welcoming and her customer service rocked!!

Karen M.
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The issue was that the aircon did work.

Kristi M.
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Everything was perfect! Customer service was superior! Thanks alot

Tami B.
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The guy at this location was very helpful, covid mindful as well.

Jason T.
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The U-Haul employee told me that I could leave the truck in my destination city instead of returning to original pickup place, however now I have been charged $300+ !!! I have emailed U-Haul and cannot get an explanation on the charge!

DERICK G.
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Le client n'a pas laissé de commentaire.

Sharon R B.
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Le client n'a pas laissé de commentaire.

CHRISTIAN T.
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Amber was an excellent customer service agent. She was pleasant and informative, and made my experience smooth and easy!

Carnell H.
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Le client n'a pas laissé de commentaire.

Darlene A.
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Le client n'a pas laissé de commentaire.

Gary S.
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It wouldnt let me enable my location

Jennifer B.
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Employees should ensure they complete their jobs to make sure customers aren't charged extra fees.

Shawntrice C.
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Everything was great??????

Robert C.
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Online tool was hard to navigate. Calling customer service solved the issues I had.

Stephanie F.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

Jordan M.
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Le client n'a pas laissé de commentaire.

MAX V.
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The self check in on my smart phone was extremely easy. I underestimated my miles so my estimated total was a lot less than what it came out to be but that was my fault. I'd rent again from this site

Valeria S.
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I was given vague information about returning the equipment. I will not use these services again. I have two family members who considered using these services at the end of February 2020; however, I will discourage them from using the services.

ANESIA J.
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Le client n'a pas laissé de commentaire.

Robin E.
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Le client n'a pas laissé de commentaire.

Freddie B.
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VERY FRIENDLY STAFF

jessica K.
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Le client n'a pas laissé de commentaire.

Rebecca M.
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Le client n'a pas laissé de commentaire.

Gina T.
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Have the rental equipment ready at the time the customers reserve them.

Jill M.
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Le client n'a pas laissé de commentaire.

Leslie Y.
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Le client n'a pas laissé de commentaire.

MAX V.
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Nothing to improve. Clearly marked on the gate not to park truck blocking the gate. Plenty of parking to park the truck and drop box for the key was very visible and well labeled by the front door. Manager on duty Ragenica was very outgoing. Great customer service . She offered me a bottle of water. Good job!

Michael B.
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Truck shook, vibrated, shifts bad and overheated. Had to sit on side of road in 100 degree weather to let truck cool before driving. Ended up parking truck and borrowing friends pick-up and trailer to finish my move. THIS IS THE SECOND TIME I GOT A TRUCK WITH PROBLEMS AND LAST

ROXANNE D.
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awrsome team. caring warm understanding. Gate 5 self storage is the best. gave me a clean big truck but thete customer service is outstanding! Recommend to all. Thanks!

MAX V.
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The paperless system is great and user friendly!

Thomas R.
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Le client n'a pas laissé de commentaire.

ROOSEVELT JR B.
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Expand the office to a larger building so that you can sell more uhaual products.

Jason B.
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Le client n'a pas laissé de commentaire.

Merle M.
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Le client n'a pas laissé de commentaire.

Tammy J.
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The entire transaction from pick up to drop off was handled very pleasantly and professionally by Dinah Scott. Will definitely use this location again.

Scott B.
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Need more 17' trucks.

Natisha T.
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Le client n'a pas laissé de commentaire.

Lester H.
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Le client n'a pas laissé de commentaire.

Selina J.
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It was great and the people were so friendly

Garibaldi P.
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Le client n'a pas laissé de commentaire.

DAVIS M.
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Le client n'a pas laissé de commentaire.

Calevin B.
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Matt was excellent. Can't think of anything more you could do. Great service

Charice T.
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State on the website that the one month free storage is not available at that location as well as ensure that the climate controlled location that is paid for is actually working before selling the unit to someone and they will not be charged for fuel in the truck since they had to run it do to the AC not working inf the unit storage area as we unloaded the truck in the hot 99% sun.

Robert T.
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Everything was good except for the Equipment Contract only recorded mileage and the returned dolly. There were no values for renting the truck or reflecting what I had prepaid. They may not have had the info but a phone call could have fixed that.

Kikkie L.
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Le client n'a pas laissé de commentaire.

CHRISTINE P.
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Great customer service

Kenneth T.
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Le client n'a pas laissé de commentaire.

Andre R.
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Equipment worked fine, was just older and the wheels were a bit chipped away. Only other thing was, I booked online WITHOUT adding the $14 coverage for insurance but when I actually got charged, they added the coverage without letting me know! Besides that the employee was nice and straight to the point.

Thomas M.
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Le client n'a pas laissé de commentaire.

Debra O.
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Make sure employees have knowledge of the products. I was told I could not opt of the insurance because my rental was one way. I've used uhaul in the past and never had this problem

Christian R.
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Le client n'a pas laissé de commentaire.

SYLVESTER C.
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none

Brionna W.
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Le client n'a pas laissé de commentaire.

Stacy J.
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Staff was amazing. Mrs. Beverly did an outstanding job helping us!

Robert H.
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Le client n'a pas laissé de commentaire.

Jesse T.
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Le client n'a pas laissé de commentaire.

greg H.
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Had to use the app because the place was closed on a Sunday. Complete shit show. App didn't work at all, not for one second. The uhaul.com site wasn't any help either for my check in, wouldn't track my location even though my location was on, couldn't process it.

Samanthia B.
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More parking space

Melissa J.
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Le client n'a pas laissé de commentaire.

HAVENLY M.
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Very lovely manager and workers stay in prays

HAVENLY M.
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Thank you

LOUISE J.
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Very satisfied

Yassia G.
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Le client n'a pas laissé de commentaire.

Michelle C.
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Le client n'a pas laissé de commentaire.

Andretta T.
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The young lady was very helpful,respectful and friendly. I'm going to recommend your business to everyone!! Thank you!!!

JOHN L.
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Vehicle interior was clean. Exterior was dirty. Windshield was very dirty. Coated with bugs.

HEAVENLY M.
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Thank God in the name of Jesus Christ for this business doing business you uhaul they needs met with love and grace.

Courtney J.
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Our move was going to be stressful enough. U-haul was so pleasant to work with and so affordable. thank you for being the least stressful part of moving. I will definitely recommend using u-haul

Gracie P.
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Le client n'a pas laissé de commentaire.

JEROME J.
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Le client n'a pas laissé de commentaire.

Cynthia P.
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Le client n'a pas laissé de commentaire.

NANCY P.
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Le client n'a pas laissé de commentaire.

Yassia G.
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Extraordinary Staff!!

CHARLES C.
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I was charged for not putting fuel in the truck the way I found it and I clearly put more in then what was in there. I called and complained about it and they told me there was nothing that they could do about it because the truck had already been rented out and there was no way to verify it. BAD BUSINESS

Angela L.
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Le client n'a pas laissé de commentaire.

jonathan C.
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Le client n'a pas laissé de commentaire.

Faye K.
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Kikkie Lewis provided us very good customer service. She explained everything very thorough and made sure that the customer was aware of all of the rules and services. Very friendly staff.

Elizabeth P.
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Extremely friendly staff.

Simone C.
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Newer trucks.

Joan K.
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Thank you! I can't believe it when we were handed cold bottled waters when we got the truck! I forgot your name but this location is very nice and friendly, much appreciated!!

Derwin J.
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Le client n'a pas laissé de commentaire.

KIKKIE L.
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Le client n'a pas laissé de commentaire.

Tereek R.
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Excellent people

veronica A.
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I could not have had a better experience!!

Fred J.
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The attendant was very professional & kind. She even gave me a bottle of cold water which I greatly appreciated.

DARRY B.
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Customer service was very friendly and courteous. Would highly recommend this location.

Richard D.
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Everything was great. The customer service was the best.

Aubrey T.
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The service was first class. Keep providing the same wonderful service. This was the 2nd time renting from this facility, and will continue in the future and recommend to family and friends.

Pedro M.
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Great, fast service

JENNIFER S.
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The attendant was awesome!! Very professional, friendly and helpful.

Michael J.
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Great. Customer service!!!!!!

Harold B.
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The Staff was great , I forgot the lady's Name I think that it was Brenda , Wow what a good person . Thanks Brenda ,And U haul H Beach

Aubrey T.
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The wonderful staff at Gate 5 keep doing what you are doing.

LARRY W.
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Customer service was great they were very helpful in time of need

Debbie P.
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Le client n'a pas laissé de commentaire.

Audrey H.
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The location was closed upon drop off. However, the surrounding area was clean. The courtesy call the next morning to close out my contract was very friendly and professional.

Tracy W.
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Came to pick up the UHaul and the building was locked. Stood outside in the rain banging on the door and calling. When they came to the door the lady was defensive saying that she was in the bathroom and was by herself. I was told that I would be getting the dolly for free as it came with the truck. I was charged for the dolly. I returned the truck 10 minutes from closing and the same lady came out and said that I needed to leave the keys in the drop box and the paperwork would be filled out the next day. Will not rent from this location again.

Topeka C.
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No need for improvement. The service was excellent!!!!!!

Non reviews have been submitted for this location.

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