Évaluations des clients Gatehouse Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gatehouse Self Storage

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Jeanne C. le

Évaluation :

I feel you should let customers arrive 15 minutes before their pick up time. I realize that it is necessary to go through the approval process and take photos of the truck , but it took me a half hour. I’m not upset. I got my truck back in time.

MAry N. le

Évaluation :

Positive experience with my drop off!

Devon C. le

Évaluation :

Stay as friendly and as helpful as you were with us.

Darlene B. le

Évaluation :

I reserved a 26' truck 2 weeks in advance. I had to leave a credit card on file. I asked if I could pay with a different card when I picked truck up because I left card home that I wanted to pay with. I was assured at Jones Supply that I could do that. I went to pick up truck & there was NOT a truck for me. They sent me over 15 miles away to pick up a truck with BAD tires, cracked front fender, side of truck had severe damage & there was actually DUCT TAPE covering some type of damage. Also I was told the truck was OVERDUE to be serviced. I told them the truck was going to be returned to original reserved location, Jones Supply in Benson. I made it clear that I should not have to pay extra for that. I also asked woman to switch credit card & she said I do that when truck is returned. I received a call from Walter Ashley stating I didn't legally have the truck because they changed the card I used to ONLY reserve truck. I gave him correct card & he PROMISED to adjust extra miles used to pick reserved truck at different location. He also said the woman a pick up location was new & did EVERYTHING wrong. He also said when truck was returned to Jones Supply he would make a note to take money off. But after I returned truck, I get an invoice for extra $80 totaling $313, not the original $233 minus whatever Walter would take off

Erica W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles M. le

Évaluation :

Agent was not knowledgeable.