Better response to phone calls, always put on hold or no answerRichard or Maure C.
Customer Reviews for Gateway 49
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Valley View, TX 76272
(On the southbound service road off 35)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Janet R.
The owners of the Uhaul locations in and around this area are rude, money hungry and serve themselves before the customer. I've never had so much trouble with Uhaul before.Edith K.
The girls at counter were rude and we were in the way from the customers. There were no customers in line. We were handed a phone to rent our trucks. Wanting me to say my credit card number and personnel business out loud while everyone in store could hear.TAMERA W.
Actually have employees trained to know how to handle customers picking up.... waited two hours bc cashier was clueless and guy wasn't at storeMarissa H.
Le client n'a pas laissé de commentaire.Jennifer C.
Very rude woman answered the phone. The manager was nice. Someone Double charged my account. It took money out for my rent and I'm pissed. I need that money released. I've spoke to everyone up to corporate. I sent in proof of it too.Deeanna E.
The clerk, although was very friendly and tried to be helpful in between customers, knew absolutely nothing. Had to talk to the owner over the phone to get the transaction done. Got everything done in about 45 minutes.johnny B.
Le client n'a pas laissé de commentaire.John H.
We had to mop out the inside of the trailer before we loaded our items. Diet on the floor. It had been raining a lot but...Mike P.
Le client n'a pas laissé de commentaire.Justin T.
Not caring at all. Charged me for an extra day, and an extra day of insurance because I was a few minutes late dropping it off. Didnt fully inform me, just charged my card. Definitely would not recommend.CHRISTOPHER H.
I had to hitch up my trailer by myself. I'm 65 and I'm good health but could barely lift the trailer to my hitch. Asked one of the female grocery clerks to help by standing on the back of the trailer. I have rented several times over the years and have watched the agents hook me up, otherwise I would have no idea how to hook up the trailer correctly. Is that really how you want your customers to be serviced? Can you imagine someone hooking up the trailer incorrectly and have it come off on a freeway and kill someone?Gary H.
They were so quick and accommodating over the phone getting the trailer reserved and on Labor Day to boot!Jessica M.
I gave it a excellent experience when I picked up truck. The owner of the store and cashier were very nice and professional. But dropping off the truck was a horrible experience. The cashier was a racist bitch. Excuse my language but that's how I would describe her. Very rude and unprofessional. Embarrassed me in front of police officers and customers. I will be notifying the owner about my experience. Would recommend this store but only if this person was not working there.ROBERT M.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Jerry R.
We had to wait half an hour for the manager to show up to help us pick it up and we were on a time crunch... other than that it was great.Ashley R.
It took awhile to find the correct personnel. The gas station worker wasn't exactly sure how take care of business, and I had to wait awhile for the person in charge to be found.Teri A.
Le client n'a pas laissé de commentaire.Tim M.
We had to pay in advance. Then when we had trouble with the trailer, the dealer at the return location was not able to provide any compensation for the money/time we were out nor did he give us any way to submit a claim (phone number, address, email). (Although he did fillet a report)Richard G.
Le client n'a pas laissé de commentaire.Leja R.
Rather than just pointing me to where the rental should be parked, it would have been nice if the attendant had assisted me with unhooking the trailer.RICHARD G.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Al C.
Le client n'a pas laissé de commentaire.Stacey F.
Also fast and easytim M.
This location was actually for the woman with the same last name as me mentioned in the pickup location. I don't even know where this location is...So basically my account still is not right....Sherri T.
Help remove trailerAllan C.
Le client n'a pas laissé de commentaire.Carol J.
There is absolutely NO SERVICE at this location. It took me 1 hour to return the vehicle due to low service (I have ATT, which has pretty good service) this made my experience harder than it had to be and cost me a lot of time for something that was supposed to be easy.Miranda R.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.SHONNA L.
Le client n'a pas laissé de commentaire.Linda L.