Car dolly had no working tail lightsPAUL E.
Customer Reviews for Gateway Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Mildred R.
Le client n'a pas laissé de commentaire.michael R.
Le client n'a pas laissé de commentaire.Joshua S.
My husband had trouble checking the truck in due to the 24/7 checkin and out process. He went in to ask the person at the location and they didn't know what to do.James M.
We returned with the gas(VERY LITTLE) that was in it and he charged our credit card over 40 !!! What a RIP OFFLauriann D.
Le client n'a pas laissé de commentaire.MANJEET T.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.michael R.
Truck cab was dirty.Christopher T.
Le client n'a pas laissé de commentaire.Shannon S.
Very nice!Jordan T.
Le client n'a pas laissé de commentaire.Deanna E.
Le client n'a pas laissé de commentaire.Frederick W.
This location was really the best one among all my past ones. The staff is very helpful and very sweet. They helped me with dropping off the trailer to checking out. I would definitely recommend this place to everyone especially for old people because they are very helpful.nij P.
Le client n'a pas laissé de commentaire.Beth W.
No help disconnecting, no trailer tongue jack on this trailer. Injured back lifting it off by myself!. This is a motel not a good combination!Bruce K.
Le client n'a pas laissé de commentaire.Bradley S.
The trailer wasn't swept. The car towwer was not connected well. The owner or operator had very little idea about taking care of the equipment or hooking up the tow trailer.Lisa K.
The manager there was very helpful in getting me hooked-up with the trailer.....he was extremely polite!!! I could not thank him enough.David K.
Le client n'a pas laissé de commentaire.Jerry M.
I reserved this trailer at a U-Haul in Decatur more than a week prior to the needed date. It wasn't until the day before I was leaving Iowa to be in Decatur that someone called me and told me that I would have to drive 34 miles one-way to Sullivan to pick up the trailer. Had I known sooner, I would have checked out other options. The service at the pick-up location in Sullivan was fine - no issues. I am not happy with the customer service from U-Haul, in that they wasted my time and gas money to resolve their logistics issue.Jon D.
truck cab had dried mud on the floor and graffiti on the side of the truck. I was suppose to pick up the truck in Tuscola, IL from Sam, who was most helpful in setting up the rental. I give Sam a most favorable rating, but the Sullivan location a well below average rating.Jim M.
Le client n'a pas laissé de commentaire.SEAN L.
Le client n'a pas laissé de commentaire.Victor C.
Le client n'a pas laissé de commentaire.Becky C.
WOW. I drove up and ]asked. Tried to decipher how to drop off online. The person at the location came out an greeted me . Took the keys ,smiled and said if everything was OK we were good. Excellent service and business sense shown there.David R.
Le client n'a pas laissé de commentaire.Zach C.
Everything was perfect and I have to give Gateway Inn a complete thumbs up they were nice and helpful.Bryce H.
Le client n'a pas laissé de commentaire.Cody M.
Le client n'a pas laissé de commentaire.Timothy R.
Manager is great .. easy pick up .. will do business again .. thxHARDIK S.
This is a motel. No one was there and only had a drop box for keys. When we called the operator at the motel someone showed up from a room called the owner and took the keys. He didn't know what to do.PHILLIP S.
Le client n'a pas laissé de commentaire.Lewis B.
Would like to see added rental equipment options at my local location. Normally only 1 truck and 1 trailer available.KALEB R.
I have seen past reviews of this pick-up location but I had no problems at all. Key pick-up was smooth and only took a few minutes as I had done all the pre-pick-up steps online.Dawn M S.
Location drop off is a rip off. Took the truck back to Gateway inn, Sullivan illinois the 1st guy came out we did a truck inspection everything ok. The 2nd guy came out went out to the truck literally stood on the ground with a little whisk brush swept literally a handful and I mean a handful of sand out of the truck and charged my credit card $100 to clean the truck. I Will Never Use this place again. Will dispute this charge!!!!SANDRA J.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Tim G.
Nothing...they were very polite and helpful. Helped me to find the right equipment even at the last minuteMEGAN B.
Very accommodating staff. We'll use them again when the need arises.BARRY B.
Explained to the gentleman hat we did not get the appliance dolly we were supposed to so we couldn't return it but he was on his cell phone the entire time and didn't even put it down. Then we were still charged for â€œmissing equipment â€œ. The return place was not well marked and run down.Gerald G.
No packing blankets. Not much guidance on the process.Lynn B.
Le client n'a pas laissé de commentaire.JAN B.
Le client n'a pas laissé de commentaire.Gary H.
Great service and fastCOLE D.
Very easy to rent here. It's really easy getting in and out. No issues at all.Doug A.
Please re-train people at this locationTODD S.
This location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don't know if I'll use U-Haul again because of this experienceChristine C.
The truck was clean, but reeked of cigarette smokeHeather T.