Le client n'a pas laissé de commentaire.Lewis B.
Customer Reviews for Gateway Inn
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Would like to see added rental equipment options at my local location. Normally only 1 truck and 1 trailer available.KALEB R.
I have seen past reviews of this pick-up location but I had no problems at all. Key pick-up was smooth and only took a few minutes as I had done all the pre-pick-up steps online.Dawn M S.
Location drop off is a rip off. Took the truck back to Gateway inn, Sullivan illinois the 1st guy came out we did a truck inspection everything ok. The 2nd guy came out went out to the truck literally stood on the ground with a little whisk brush swept literally a handful and I mean a handful of sand out of the truck and charged my credit card 100,00 $ to clean the truck. I Will Never Use this place again. Will dispute this charge!!!!SANDRA J.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Tim G.
Nothing...they were very polite and helpful. Helped me to find the right equipment even at the last minuteMEGAN B.
Very accommodating staff. We'll use them again when the need arises.BARRY B.
Explained to the gentleman hat we did not get the appliance dolly we were supposed to so we couldn't return it but he was on his cell phone the entire time and didn't even put it down. Then we were still charged for â€œmissing equipment â€œ. The return place was not well marked and run down.Gerald G.
No packing blankets. Not much guidance on the process.Lynn B.
Le client n'a pas laissé de commentaire.JAN B.
Le client n'a pas laissé de commentaire.Gary H.
Great service and fastCOLE D.
Very easy to rent here. It's really easy getting in and out. No issues at all.Doug A.
Please re-train people at this locationTODD S.
This location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don't know if I'll use U-Haul again because of this experienceChristine C.
The truck was clean, but reeked of cigarette smokeHeather T.