Showed up and no one was there. Had to sit in the car making a bunch of calls till someone came out to process our order. Truck was returned later the same night with keys in the drop-box. However, got a text/call 2 days later stating that truck needs to be returned. Found out that it was because this location did not check-in my truck so it shows as outstanding for two days!Vi D.
Customer Reviews for Gateway Storage Mall Belleville
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Belleville, IL 62226
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tara was great to work with!DAVID W.
Ensure the dolly ordered is in the truck.kori B.
Tara was excellent.DAVID W.
The vehicle should have fuel, and they tried to bill me over 20 dollars for fuel when there was none to start with.Sheila R.
Le client n'a pas laissé de commentaire.DONNA B.
Le client n'a pas laissé de commentaire.DEONKA R.
Nothing. It was a simple process at the location center with an easy to find key drop off box. The Place was well lit also.AMY M.
Explain contract as to time to return, 1 day rental does not mean 24 hrs, make sure contract has time on itMATTHEW C.
Le client n'a pas laissé de commentaire.BERNARD C.
It was a great experience.LYNETTE S.
Le client n'a pas laissé de commentaire.JASON D.
Le client n'a pas laissé de commentaire.ramona S.
Le client n'a pas laissé de commentaire.Christicia B.
Le client n'a pas laissé de commentaire.PEGGY L.
Le client n'a pas laissé de commentaire.WILLIAM V.
Le client n'a pas laissé de commentaire.Robert P.
Lol,keep an icescraper on property to clean windows!DANIEL T.
No improvement needed. The person helping me was extremely nice, polite, and helpful.DAVID Y.
I took a picture of the gas level, put that much back and still was charged for gas.Kenneth P.
Le client n'a pas laissé de commentaire.KEARSTON D.
Le client n'a pas laissé de commentaire.bill G.
Le client n'a pas laissé de commentaire.Barbara G.
Le client n'a pas laissé de commentaire.MATTHEW K.
Le client n'a pas laissé de commentaire.Tianisha J.
Uhaul smelled like smoke had to clean the ashes out of the cup holders it was pretty gross. However the staff was a lot friendlier then the drop off location.Tyler R.
Le client n'a pas laissé de commentaire.Karais S.
Le client n'a pas laissé de commentaire.TOMMY V.
Le client n'a pas laissé de commentaire.Brendie T.
Nothing good jobLEONETTE B.
I needed to pick up my key out of the lockbox for my truck and it took a long time with the rep to get the code. The online process didn't work for me BUT Sabrina the agent was wonderful and helpful.DIANA S.
Le client n'a pas laissé de commentaire.LANNY D.
Le client n'a pas laissé de commentaire.Tameko T.
First no one call me to verify my reservation and then she called one hour before my pick up to say the location was changed...got there...25 mins away...they were rude and not helpful atvallTameko T.
Awesome people. Great experience.Alfred C.
Gave me a van that was literally just returned and said the gas was at 3/8 of a tank, which it wasn't, which they never verified. Charged me 60$ for their error... also after dropping the van off I was charged a next day convenience fee that was only applied if I bought the van back the next day... charged me 20$ for their error.... would not recommendErvin H.
Nothing. Very caring and helpful staff@Rodney B.