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Kathleen H
Customer Reviews for Gellars Svc Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
Jeffrey WU-Haul truck was not clean. Cup holders had trash in them and very sticky. Other than that everything else was fine.
Taylor SIt would be nice if I could ask customer service to tell me where a specific vehicle might be available. I was looking for a 17' truck and all I was told was that there were NO VEHICLES in my area. Why not let me decide. It was very difficult to determine who had what without looking at everyone's site.
Hermann BThe mobile check-in experience was beyond frustrating.
Jayce TMy feedback has absolutely nothing to do with the location I rented my UHaul van. My comments are directed 100 % at the absurd process I had to go through to access the key. I was told I had to log onto the UHaul app to access the code which would unlock the lockbox. That was not the case. I called your service number and was forwarded twice because the initial service rep couldn't help me. I was hung up on twice by representatives who didn't want to deal with my issue the day before Xmas. I was on multiple phone calls to find that I had to go to another website (not the UHaul app) and fill out all this crazy information (employer information, license, passport number - oh ya, I just happened to have my passport on me 浪). It finally figured it out with a phone representative who didn't hang up on me, a terrible experience that will have me pause before using your service again.
Joseph CAgain pick up and drop off locations were excellent. The price hacking from online is outrageous!
Karen BThe online and over the phone help to get a key and start the process was horrible. This location doesn't have any where to tall to a person so I had to work with the customer service over the phone. They were horrible. Only after 45 min of calling that I was able to talk to someone who started the process and I was able to get going.
Elizabeth HThe people at Gellar’s were very friendly and professional.
William GThe truck was old and unsafe. The driver door doesn't shut and the rollers on the pull down door were all warm out, it was next to impossible to close it
Peter MDidn't have the dolly , padding or dolly for furniture. Plus was very mean about time to pick up and drop off I filled it back up but she still charged me for gas and equipment that I didn't have the use of.
Julie PThe advertised price and the final price was very misleading and falsely advertised- the mileage rate was quoted as 1,19 per mile but the actual rate charged was 1,39 making a very big difference in the price. I've rented u-hauls in the past and I've never experienced this problem. The quoted price was $39,26 and what they actually charged me was $226 ! BEWARE
Molly PI used the uhaul app. The app should have more clarity how the mobile app is used. I had an appointment at 8 am to pick up and missed the window so I had to call customer service. I wished I would have known that there was a window. Customer service was excellent in providing information. The first call I had to wait 15 min or more, though.
Dylan Lthe advertising is a bit misleading - the truck has $19,95 on the side, but it was $125 for the day - not sure how you reconcile that.
Sheila Ano fault of Geller's. U-Haul allowed me to book a 24/7 pick up but the location isn't set up for that. This is a huge flaw on U-Haul's part. As a result I did not have access to the vehicle I booked. The station is closed Sundays, but U-Haul allowed me to book a pick up for that day.
Minal KVery friendly and helpful.
Jennifer KNothing to improve. Outstanding experience.
Joe SThe Gellars staff was friendly, helpful, and efficient. Smooth check-out, smooth check-in. Plenty of room to leave your car while you are using the truck. Gas station right across the street to top off the tank. I would definitely rent from this location again.
Christopher NAlways helpful, kind and courteous. I can't think of any way things could go any smoother. Great people!
vic hVery confusing process to self-serve
ELIZABETH MI just wanted to say that I explained to the dealer that it was late being dropped off because my daughter hurt herself while we were moving. No it had nothing to do with the truck, I was in the ER with her and no one else could drive the truck but me. We finally got out of the hospital around 7:30 and I returned the truck by 8:00. Was wondering if I could please get a little bit of a refund for it being late considering it was an emergency. Other than that everything was great
April BBefore finding the zGeller UHaul, I spent 90 minutes on the phone with a UHaul idiot who couldn't get the system to finally give me the damn key. A NIGHTMARE, standing in the freezing wind, inputting all my data 6 times without success. No office, no human to do the job. And no other place in three surrounding towns except for on line renting-horrible!! Finally found Geller, where there is a PERSON, drove 10 miles, got the van, and did the job. WILL NEVER USE UHAUL AGAIN!!!!!!!!
CAROLE BNo improvement needed at this location. Let them know what and when you need a particular vehicle and it will be waiting for you. They make renting a vehicle so easy!!! A pleasure to do business with the Gellars and Barbara!!
claire gNeed a full service UHaul in Plymouth not just the satellites
Kathy HI ordered moving blankets with the rep I spoke with over the phone but they weren't there when I picked up the truck. As a result, there was furniture that got damaged in the trip. Very unhappy about it.
dave mexplain more clearly the gas tank situation
Michael CBeing charged multiple times with different prices for a mattress cover I purchased online and then was charged again in-person. Can't get a hold of a representative.
Alexandra PWoman at the front desk was extremely nice!
Patricia CGellars is the best!
Brian DThis place was wonderful to rent from
Chad WThe woman at the desk was very friendly & helpful.
sharon wThe location is very odd. The employees very grumpy. I was rather uncomfortable with the experience and would rather go elsewhere to see friendly people. My kids even commented on it.
Catherine FThe woman I spoke with was very polite! The reason I rate it low is that the online check in process was confusing, time consuming and frustrating. I wouldn't go there again unless there was an attendant.
Thomas MThe truck was not clean. I didn't expect perfect but had to clean the windshield and there was no washer fluid. The interior seems as it hadn't been wiped down in a long time and I had to wipe it down before I started. The steering wheel was sticky and was hard to clean. First time I had this issue with one of your trucks but it would be nice if they were checked before leaving the keys for a customer.
Kathleen PWe waited over 1 hour to get the code to get the key for the van. thankfully we got another employee Jen she was great.
linda tGreat service and vehicles
david bGreat service great truck. Good prices
Skylar MI did the U-Haul app for 24/7 access, this did not work. It allowed me to book the reservation but when i arrived i still had to go into the office to perform the transaction. On drop off the app again did not work because it couldn't read the odometer reading on the vehicle i rented. Gellars itself was perfectly fine, nice people.
joel gconvenient and reliable location
Arthur WIgnition key would not turn when I inserted it. When I turned the wheel to the left, the key worked and started the engine.
PETER CI made my reservation for a truck sitting there on their lot. Mrs. Gellar confirmed that it was available and made my reservation. I then got a text from someone in New Hampshire saying that I had to go two towns over for a truck. I declined and got my original order. Why is this happening?
Reginald WMake remote check in easier. It takes a long time to check in online and get the keys
Tom HSo easy and convenient
Tina Ono blankets or dolly in truck that was reserved with my order. The mobile pick-up/drop off app was not recognizing my location. I was on the phone with representatives and no matter what we tried the app kept saying i was in wrong location. This took an hour for me to be able to get the key and similar issues at drop off, completely ridiculous. wouldn't rent from u-haul again
andrew kI expected the cargo van to be slightly dirty but it was a little more than slightly dirty. I had to ask to have the low tire gauge checked. It was clear the van was not inspected ahead of time
Celeste KVery helpful and nice!
Rachel TPlease try to maintain the vehicles better.
Kevin ONot a thing! They were wonderful to work with! Everyone was pleasant, professional and very accommodating! I would highly recommend this location to everyone! Merci.
laurie eI booked this truck on October 27 to be picked up in Orleans Ma. The day before my move you changed the pickup location to Plymouth Ma, which was 68 miles out of my way. Due to the short time constraints I was forced to pick it up in Plymouth. This added undue stress and inconvenience, which didn't need to happen.
Scott HThe problem is with your on-line reservation service. I previously had a reservation at Protech in Cedarville and when I arrived, the equipment had not been returned but no one called me before. You wasted my time. When I arrived at Gellar's, your on-line system told me they had a vehicle that was already under agreement. Fortunately, they were able to get me another vehicle and clean up your on-line mistake.
Richard DNothing. Easy process. Barbara was great.
Conrad SI moved in the middle of a huge storm and power went out for days and I couldn’t get a hold of anybody when we couldn’t find gas to refill the usual and we got charged $130 dollars total when it was originally going to be $50 when I called nobody got back to me?!
Julie S