Customer Reviews for General Rental Center
(U-Haul Neighborhood Dealer)

2 729 évaluations

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Jones 
Évaluation :
3

Small area to drop off after hours. Process had key drop off but could have had better instructions as to what to do with the contract. Area is harder to get to and the space was limited due to 2 other trucks also being dropped off

Ronald Andro 
Évaluation :
5

Perhaps offer a spare tire as an option for long-haul trips?

KENNETH DOCCHIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER HAMILTON 
Évaluation :
5

Great team! Thank you very much!!!

Dmitry Targansky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Schaffer 
Évaluation :
5

Super new and clean uhaul, love going with you guys for all my rental needs.

ryan miller 
Évaluation :
5

Everyone at the site was professional and kind. We have used this location on more than one instance and will continue to do so! Merci!

Deborah Winings 
Évaluation :
5

Great service and no issues.

Brian Gleeson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Braun 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON BROERMAN 
Évaluation :
5

Worked great to drop off! 😊

scott lockwood 
Évaluation :
5

Nothing! Best place to rent anything!

Christopher Bogdon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Tomasic 
Évaluation :
4

The truck I rented was not really in that good of shape, tires were pretty worn down. Wind shield was very dirty and their was no washer fluid, it wash completely empty , their was a couple large wide sticky Look like sticker glue on windshield For maybe a large sign that was taken off. And some small cracks in windshield. Large rip in driver seat, cracks on dash and devices. Seem like truck was hard on gas, not sure but I tried to drive in the green gas quality range. I went I think 117 miles, put in 12 gallons, average 9,75 miles,I was Just moving some kitchen cabinets, maybe that's normal I don't know. What do you think if you rented this truck ? 1 more suggestion a truck user manual would be really nice to have in the truck if possible. Now on the good side of company. I was glad trucks were available with no prior notice. Your employee staff was very kind and helpful and efficient through the process and customer support. The process of renting the truck was a breeze, I would rent from you again and strongly recommend it to others.

Raymond Weibel 
Évaluation :
5

General Rental is great.

John Moore 
Évaluation :
5

Customer service at General Rental Center in Cranberry Twp was excellent. Thank you for an easy experience.

Tim Freshly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Habovick 
Évaluation :
5

General Rental Center is a top-notch business!a A-plus!

Thomas Germusa 
Évaluation :
5

My rental experience went smoothly and the agent was very professional and accommodating.

peggy detillio X 
Évaluation :
5

Mike was very helpful and got me in and out quickly without any problems. I highly recommend U-HAUL at this location!

Michael Finch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kishor Patel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Boyd 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olivia Chuzie 
Évaluation :
4

Process could have been a bit smoother. Woman was nice. Had some computer issues that slowed down the process. Had to get a maintenance guy to open the back door because it was frozen. Also, when they pulled the truck out, they left it running, which burns fuel that I need to replace. Don't do that. Also, I am sick of having to verify stuff through the app, etc.

Michael Alleruzzo 
Évaluation :
5

The lady at the front desk could stand to smile once in a while, but the yard man was great, very helpful.

Fred Bean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Delaney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Prouty 
Évaluation :
5

Great experience! Thanks a lot!

Slava Martyn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Witkowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Carter 
Évaluation :
5

Although the trailer U rented was clean, it seemed to have seem many previous rentals.

Chris Ciani 
Évaluation :
5

Great service. Thank you.

James Rockney 
Évaluation :
5

We started the pickup on the app but it wouldn't complete. Fortunately, this location had people on site and they took care of it inside. We have rented from an unmanned location in Evans City, PA in the past and that would have been unacceptable. Maybe look into the reliability of the app. Otherwise it was perfect!

Erin O'Brien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY WINGERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Snyder 
Évaluation :
5

The lady helping me at General Rental was great and the trailer worked without any problems. I will definitely go back and rent again.

Brian Harrer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID PATRICK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Hatfield 
Évaluation :
5

Was able to get a rental pretty quick for what I needed. Service was great at a decent price.

Mark Kolich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Morrow 
Évaluation :
5

Worst trailer I have rented from you. Dirty, rusty, and poorly maintained. The sliding door was so rusty that it barely opened. The decals on the outside were peeling off. Overly very unsightly, and not a credit to your reputation.

Joseph Hernandez-Cuebas 
Évaluation :
5

Would recommend that the staff have information on where boxes and packaging materials could be disposed of. Had the go to the local landfill rather than a recycling center.

Darrell Stanley 
Évaluation :
5

A walk through of after hours checkout would have been nice. The drop off lot is a little isolated. I would have liked to get through that more quickly.

Joanna Shanoski 
Évaluation :
5

The fact that the estimated milage was NOT readjusted upon return (67 miles LESS then estimated) and money for less milage was not credited, was NOT anticipated or appreciated. I view this as unfair. The return location was excellent and they made the return simple. Money back was expected but did NOT occur. You can contact me at my email address (robert.biase@evoqua.com) if you want to issue a credit.

Robert Biase 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Barill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA PYER 
Évaluation :
5

Your phone sign up and verification is horrible. Agonizing. Won't let me focus phone on drivers license was blurry (automatically takes it). Had to do 4 times. Verification process froze up repeatedly. Had to start over ( had 5 bars of signal) wasted almost an hour of my time. Was late picking up friends to help move. Ruined day.

Michael Clougherty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Patton 
Évaluation :
5

Great service and friendly environment

MARTIN STOUGHTON 
Évaluation :
5

This is probably my third time here and I was very pleased with everyone there. Although I did see a problem with the bill when it came in my email I guess I should have gone inside to get a bill. The bill was $30 higher than what we agreed on when I picked it 11/15/23

Robert Fullerton 
Évaluation :
2

Our truck was dirty upon pick-up. It had leftover plastic garbage in the bak. It also was missing a dolly and the blankets we requested. We were charged extra for a dolly and blanket that were not on the truck and have not received a refunded amount

DEMI CASALE-MCNEILL 
Évaluation :
4

You need to hire some new UX/UI designers. I used the app on my phone to pick up and drop off the truck and it was extremely cumbersome.

Paul Snyder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Mallery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Artz 
Évaluation :
4

The app did not work well at all for getting the truck or returning it. Had to call to get a link to a website that worked for drop off. Terrible experience with the app.

Bernard Rafferty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira Finkelstein 
Évaluation :
5

Great place!

Daryl Peterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark irwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Howland 
Évaluation :
5

They did not have the original truck I requested, but the quickly came up with another solution. excellent service.

John Krolicki 
Évaluation :
3

To start, I was told the 26' was the only truck that had a ramp. I asked two different employees and both said 26' only. So I opted for the larger truck and I only needed to move 4 large file cabinets, but needed the ramp, so my truck was way oversized. When I got there I seen the smaller trucks had the ramp or I would've gotten that one but I was "stuck." Then, it took us 40 min to "Get my truck" through the app. I literally hated this long annoying process. I work w computers and apps daily and found to totally cumbersome. I'd rather deal with an actual human. When we were on our way back, I texted through chat to ask if we had to add fuel back in the truck. (Nothing anywhere told us that we had to add fuel at end.) They told me to fill back to half only. Well, when you fill a truck to half you have to keep stopping, taking nozzle out and turning truck on to keep checking you're not going over. Why aren't you just having customers fill it all the way up? I was pretty disappointed with the whole process from start to finish. It added unnecessary stress we really didn't need.

Kara Cater 
Évaluation :
5

The timing flexibility was helpful. Very nice people at this location.

WALTER DRESCHER 
Évaluation :
4

Advise customers that when renting a truck larger than 14 000 GW they buy insurance coverage. Personal insurance does not cover any vehicle larger than 14 000 lbs GW. Though I was offered insurance on a 26ft truck rental I was not advised by the U Haul representative of the probable personal liability if I refused the U haul insurance. That advice would have compelled me to purchase the renters insurance and would have been positive customer service.

steve mccarthy 
Évaluation :
5

Customer service at General Rental is always excellent.

JOSEPH ZINGARO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Parsons 
Évaluation :
5

Friendly and efficient people.

John Berthold 
Évaluation :
5

All of the online and in-app verifications and multiple steps to get the vehicle out of the parking lot and check the vehicle back in, perhaps you should click clients know that they should plan an extra 30 minutes for that process. This is for corporate U-Haul not for the local U-Haul franchise that I worked with. They were fantastic!

Lynda Simpson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Smith 
Évaluation :
5

I've been using this same location for 25 plus years very happy with them

al nannini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorene WOLFF 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Lutz 
Évaluation :
5

Nothing of note. I'm a repeat customer of General Rental Center. And I always receive prompt, courteous service.

Dean Will 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Audino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Howland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan Pennoyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Audino 
Évaluation :
3

The truck I was assigned was the oldest, most beat up truck I've ever received from U-Haul. The side were completely scratched up, the seats inside were ripped, and the side fairings were all dented up and large pieces of them were torn off. I was embarrassed to be seen in it in my new neighborhood.

Daniel Ligman 
Évaluation :
5

Outstanding location!

Josh Taylor 
Évaluation :
5

Nothing of note. I'm a repeat customer at United Rental Center. And I find their service to be outstanding consistently.

Dean Will 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Herrle 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Kovak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH ZINGARO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Audino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY DILLON 
Évaluation :
5

Great service, Mike is excellent, would refer anyone to him.

Michael Pliskaner 
Évaluation :
4

The location is easy to find and conveniet

AFONSO C SILVA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert walk 
Évaluation :
5

Extremely friendly staff and truck rental is always available and reliable.

JOSEPH ZINGARO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

E J Gorski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Sarich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan Pennoyer 
Évaluation :
5

Becky and staff are always pleasant and easy to work with.

CARYL BIEL  |  Expérience générale 
Évaluation :
5

Fast, friendly, and easy!

Shelby Reirden 
Évaluation :
5

Dropped equipment while facility was closed so we didn’t have any contact with personnel at this facility.

Ellen Abbott 
Évaluation :
1

The parking lot was small and tight to get into and maneuver around.

John Bocchi 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN NICOLSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hartman 
Évaluation :
5

Will probably be back after boating season.

Steve Day  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Strother  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Grassell  |  Expérience générale 
Évaluation :
5

A GREAT storage facility. Staff were very kind and made the whole process insanely easy. Storage units themselves are well maintained and secure. I would highly recommend them as a first choice for any storage needs.

Jonah Dybas  |  Expérience générale 
Évaluation :
5

This storage facility and staff were great. You could access your unit 24/7 by use of your gate code. Everything was secure and kept neat. The staff made everything simple and easy. Will definitely rent with them when I need unit in the future. Thank you for a pleasant experience.

Davae Boyersmith  |  Expérience générale 
Évaluation :
5

Great storage for my car, easy access from the lot, well maintained and very secure, would use the facilities again.

Paul Schulze  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Allen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY LOOMIS  |  Expérience générale 
Évaluation :
1

I booked this space thru U-Haul. They gave me the wrong address of where the storage unit was located. The unit was 25 minutes away from that address. U-Haul gave me a hard time cancelling this.

Jeff Hertweck  |  Réservation 
Évaluation :
2

I called asking if the unit was in Cranberry or Portersville. I replied that I didn't want storage so far north & would not use the unit. I also cancelled my reservation. Please correct your records.

Gloria DePaolis  |  Réservation 
Évaluation :
5

The storage facility was easy to find and to get into, the staff were more than helpful with my reservation. Awesome customer service and I would recommend them to anyone!

Privacy Request  |  Premières impressions 
Évaluation :
5

Awesome experience, any issues I had were addressed with ease.

Privacy Request  |  Premières impressions 
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