I have used a lot of different Uhaul places and they have been great, I drove out to pick up a trailer to go pick up a motorcycle ️ to trailer and it was a smooth exchange with pick. Up and drop off.
Chelsea P
Customer Reviews for General Storage Griffin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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You guys at U-Haul tried to charge my account $11 000 for someone else’s U-Haul.
PAMELA TDanielle and Niky are THE BEST - as in THE BOMB !!! Sometimes I just rent a Uhaul so I can come in and say hi (just kidding) - but I would if I was a millionaire !
WILLIAM HI found the mobile website frustrating. It delayed our leaving the lot and I had to go back in and report that my photos would not upload. The clerk said since we were returning it the same day we should just proceed without the mobile web requirements. We had the same problems at return but just dropped the keys and did not continue to try to use the web. The woman who helped us had wonderful customer service skills and the experience would have been far better without the problems and delay with the technology. We took photos but they would not import and would not work from the site. We had connectivity and showed full coverage from the location but photo function on site would not work.
Rhonda TTruck got a terrible smell inside the cab or wherever it was coming from barely could stand it ! Whoever is maintaining and cleaning is not doing a great job.
Dauntavius GThe lady was amazing. Great equipment and satisfied with the price
JERROLD CDanielle was awesome.
Chris TMs. Danielle. Was a big help ! She knew her info about everything . She was patient and calm . Merci.
OCTAVIA GDanielle made the return process smooth and easy. She was very knowledgeable and very helpful.
Chris TI love this place. They make me want to rent Uhauls !!! Great place for storage as well
WILLIAM HThe folks in the office at this location are the reason I don't even check with Penske or other rental companies. LOVE THESE FOLKS !!!
WILLIAM HGreat job
shakima j*****
KENNETH SGreat service
KELLIE GNikki was the sweetest and caring lady I have ever had the privilege of doing business with. She went out of her way to show me compassion for what I was dealing with. It's so nice to have God in a business for a change
LORETTA ONothing at all customer service is Awesome!
KAREEM Yeverything was great see yall again in bout a week
HENDRICUS AEverything was great working with your representative.
ANDERSON HCustomer Service was impeccable! I would Definitely recommend to others.
LARIQUIA MThe vehicle I used was horrible it shakes very bad at 40 miles per hour then it wouldn't accelerate up hills very well extended my 9 hr drive to 12 hrs I'm very disappointed.
Tracie UThe customer service in personal care of your representative there was above and beyond. Niki Dishman went out of her way to accommodate and serve us through a difficult time and transition. I cannot thank her enough for her help and service. She deserves ALL the accolades. Give that girl a big raise. She represents your company in the highest regard.
GORDON BMrs Nikki...... Yes yes and yes. I'll do business with her from now on. Wonderful Lady!!
YADAH WNothing, everything was great, Ms. Nicki was the best, she was truly a Blessing
RONITA BThe service was great !
LAHUNDA DThe office personnel was the best!!!
CATINA CEveryone was very professional and new the assignment of the job that was to be performed.
Joann TFolks so awesome that you just want to come in and rent a Uhaul for no reason !!!
William HThe staff was very courteous, friendly, and professional throughout the entire process. Very grateful that this location had the truck available at the last minute. Thank you very much.
Victoria IGreat customer service!
TANYA LThese are not people at this location - THEY ARE ANGELS !!!
WILLIAM HQuick, easy, courteous. Can't get any better.
WILLIAM WClosed when we returned but the rep was super helpful when booking the pickup a few days prior !
Kimberly TGeneral Storage went over and above to make sure I was able to get the van best suited for my needs and "driving" comfort level
CYNTHIA SVery friendly inconvenient service thank you
CONNIE GGreat customer service and very friendly staff
Victor MOK - so you have these just Ok and normal places to do business with. This is not one of those places. If you want to receive the best service by the most top quality people - In The Business - This is the place to go. If I ever got to the point I was just bored and wanted to just take a drive - I would go here and rent a Uhaul so I could hang out with these folks for a few minutes !!!
WILLIAM HThere are great U-Haul locations and then there are those REALLY GREAT U-HAUL LOCATIONS !!! You know what I'm talking about people who run the office like they own it. They really care about you, glad to see you, and everything's ready to go! Big shout out to Nikki and Danielle !!!!!
WILLIAM HAbove and beyond service. Friendly and very helpful. Highly recommend this place of business.
MICHAEL BThe truck drive as if it need some maintenance, it was shift gear properly and shaking very bad. However the location of choice was very pleasant
LAKENDRIA BThese super hero's are only missing capes !!!
WILLIAM HThe mileage rate needs to be lowered. I had sticker shock when I got the invoice with the mileage rate, I will rethink getting a U-haul again for moving items.
GARY KI was very disappointed because the brakes gave out on me
CHETORRIA COh my gosh ! You won't find a better place to rent a Uhaul (or find a better storage place)
William HWOW - Like you walked onto a movie set of The Andy Griffith Show (get it - Griffin GA?) Anyway - just the most down to earth - wonderful caring people !!!
William HQuick and easy process
KATHY BEasy rental reservation, pick up and drop off. Great staff!
ELIZABETH RCustomer service was exceptionally good
FERN STrying to return after hours on the app and website for over an hour and then they ended up calling for support. It took almost 2 hours to return.
CHRISTINA BIssues with the app prevented self pick-up. Person onsite was vey helpful
Leah TSecond time we rented a truck, everything was great. Gonna do it a third time and renting a storage unit. Niki was great !
SHIRLEY RDanielle was very helpful, efficient & kind.
MARY RAdd a middle seat in the van💯 and a repeated customer discount ‼️
KENNETH FThey over charged me several times without my knowledge
RODNEY T