Rental guy was over an hour late showing up to work. Van had a check engine light on the whole time. Ass rented me the van only when I told him I need van and car tow dolley. Then sent me 10 miles down the road to another rental place that cost me more money cause I didn't rent the van and dolley together.
JOSEPH B
Customer Reviews for Genesis Auto Works
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great to work with
DOUGLAS ERadio did not work.
STEVEN WFantastic pickup experience. Friendly, helpful folks with cute kittens.
John E1920 Wi-35 , Somerset,Wis. was a new location to the only U-haul drop off site..
Martin CIt was easy to return the resources.
Jonathan SPickup site people were great. HOWEVER - my contract was to pickup the trailer in Hudson, not Somerset. Uhaul changed the contract/pickup location without asking. I was told that was where I was to pick it up. If I would have been given the CHOICE of pickups, I would like to have been able to pick one up closer to St. Paul, where I was staying. What was unacceptable was a take it or shove it attitude. Merely talking to me and giving me the OPTION of pickup location would reflect a decent customer service sense instead of your take it or leave attitude. Again, not on the Somerset location - this is all on corporate and their attitude.
Vernon A