Customer Reviews for Georgen Auto LLC
(Concessionnaire U-Haul dans le voisinage)

95 évaluations

220 W Marion St   Manchester, IA 52057

(563) 363-2060

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(563) 363-2060

220 W Marion St
Manchester, IA 52057

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

An excellent experience. Nothing needs to change.

CHRIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Customer service was excellent. Very friendly and helpful.

Tom S. 
Évaluation :
2

The only person who knew what was going on with rentals wasn't available. The person I finally talked to, once she hung up the phone and quit ignoring me barely knew that this location was a U-haul location. I had to explain that I was returning blankets several times before it soaked in.The second time I returned their was no one present.

Michael H. 
Évaluation :
5

Train ppl how to use the tow dolly's .

Dan F. 
Évaluation :
4

Parking was tight.

John J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
4

Would b nice if this location was open earlier not at 9 most people renting items of this nature want to get up early and get on the road

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel V. 
Évaluation :
5

very accommodating, didn't have one of the dollies I requested, promptly processed a refund. Great to deal with, highly recommend!

russ L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean O. 
Évaluation :
4

Our drop off place was closed when we dropped the truck off

Neoma W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Uhaul was an absolute headache to get ahold of for a drop off location.

Kyle K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelsey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELJOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

None very good people they also dobour auto repairs

michael B. 
Évaluation :
5

Great helpful and friendly staff.

Dennis W. 
Évaluation :
5

Everything was great

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
5

Everything went well...

OAKLEY B. 
Évaluation :
5

Easy drop off.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

I have dropped here in the past and they are very nice here. Uhaul kept sending me emails that they wanted the trailer back sooner than my full time. Sending me emails that this location closed at 11:00 on Saturdays. Dropping it off before they opened was no problem, but dropping it off during hours would not work. This whole experience was about what was good for Uhaul and not me.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
3

Provide a clean truck and have all tires in good repair we paid for a truck we reserved and had to wait to actually drive 1hr because it had a bad tire

PAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
3

The 5x8 enclosed I rented was old and worn, door was difficult to open and close

Ed H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

We were told by Georgen that they don't open until 8am on Monday so as long as the truck was back then, we would only be charged one day, we were charged an extra day anyway even though it was still back Sunday and I never received a copy of the bill except for the additional charges. I have always used uhaul but I won't again after this. Georgen was great, the rest was a terrible inconvenience and overall experience. Had they started our rental time when we got back to Manchester (which was where I originally wanted to rent one) we would never have had a late fee.

Angelina S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rob V. 
Évaluation :
5

Have more options (bigger trucks) available.

Cecilia S. 
Évaluation :
5

the gal that did the booking and John were great to work with. Merci.

Randall G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
3

I really wish it was a more affordable choice. I also wish it was explained more about certain charges.

Christina K. 
Évaluation :
5

The online reservation system was not in line with what the people at Uhaul were saying. Georgen Auto did an excellent job of fixing the situation for me.

Nicole L. 
Évaluation :
3

Make sure it's ready on time

Isabella G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa K. 
Évaluation :
2

We reserved the truck in Waterloo Iowa and was told we had to drive to Manchester Iowa to pick it up. That's a 50 mile drive. My time and my gas to pick up a truck that I reserved two weeks early. That's not the way to do business. In the future for customers, have the rental equipment at the point of reservation.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Do not answer a question unless 100 % sure of the answer.

Abby B. 
Évaluation :
5

After availability issues through the website I just went to the location I wanted. Great people and smooth process

Andrew B. 
Évaluation :
4

a jack for the trailer tongue

Steven M. 
Évaluation :
4

Only used the Uhaul from noon that day until 3 and was 18 minutes late and was charged an extra day when we first reserve the uhaul was supposed to pick up on Wed at 6pm but no key was left in holder so we reserved it for Thursday at 10 pm i dont think we should be charged the extra day.

Ashley B. 
Évaluation :
1

Absolutely awful. I will never get a U-Haul again.

Justin A. 
Évaluation :
1

Awful, I had to wait an hour even though I reserved it in advance for 12:30 because “I went to lunch” and she acted like it wasn't her fault and that it was no big deal to make someone with an appointment to wait. This is absolutely unacceptable. If I have an appointment I will take my lunch around it. Then when talking to the regional manager the quality was poor and he ended up not helping me at all. I was told I would get a partial refund and I have yet to get tit. I will never rent from U-Haul again.

Justin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARAH F. 
Évaluation :
5

I know these people and I have worked with them a lot on things and they are very good people to work with . She told me it should not have been that much . Because I did tell her I told the lady in Center Point I call the Manchester U-Haul and they did not have any trucks and I wanted the truck to move in town in Manchester. But had to go to Center Point to get one . I will keep working with the Manchester office.

Cathy B. 
Évaluation :
2

Grumpy employer. Computer wasn't working. Wasn't caring enough to try and help at first until I said it was already paid for ahead of time. Talked bad about his help. Couldn't care if I needed help hooking up trailer or not other than his worthless mechanic might help.

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy B. 
Évaluation :
1

Maybe be open a little bit later or at least get more lights for ur parking lot n pave ur lot could not get around pulling a trailer too much loose rock

Albert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry W. 
Évaluation :
5

The drop off service was very easy .

cara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
4

Staff there was extremely helpful in spite how bad the truck was.

ED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn V. 
Évaluation :
5

Awesome! best deal hands down !!! Agents on both occasions were excellent Trailer was top notch ,tires were brand new easy to use i didn't worry about anything while towing It was the best $89 I have ever spent renting anything.................

Keith K. 
Évaluation :
5

The tires were not in very good condition on the trailer and there were only hooks on the bottom of trailer floor but nothing up higher to secure items. The gentleman who helped us was excelkent.

john K. 
Évaluation :
5

The places I went were very helpful! When I tried to call customer service I was hung up on, routes to different states. U-haul needs to work on their customer service really bad

shilo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

I will most likely never use U-haul again. The customer service and on line process is very poor. I would not recommend using u-haul!!

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Not Manchester location's fault but, This location was over an hour from where we needed to load. We had made a reservation 2 weeks prior to pick up the truck in Decorah, Iowa and was amazed they did not have the truck there. In my experience years ago U-Haul would make sure there was a truck at the nearest convenient location for customer. In future I may use other means for my moving needs because of this terrible inconvenience, plus it cost me quite a bit additionally because of the added miles for gas and fee. Not the Manchester location's fault since they were very helpful. It seems to be an overall U-Haul policy that is making things less appealing for customers.

Randy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn F. 
Évaluation :
5

We had major issues with the after hours pickup when using the website. We tried several different phones and web browsers, but nothing worked once we got to Step 4. We had to show up the following day to retrieve the truck, when the place was open. Folks there were very helpful.

Chris H. 
Évaluation :
3

The return process needs work the website had me repeating the same thing over and over for about 10 mins and still didn't work. I finally called the uhaul number and waited to talk to a person to relay my issue the associate who took my call was very nice and made documentation of my issue and I was finally able to return the truck.

Tina L. 
Évaluation :
2

Your inability to confirm pick up at my location until 2 days prior just doesn't work well. If i'm refereed to another location it is always 25 to 40 miles away. Your website would not accept any changes. I'm using another rental company in the future.

tom D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
3

Was asked to pick up equipment 40+ miles from requested. Was not checked. Steering was awful - needs alignment *** Exhaust was broken - tail pipe split in half - extremely noisy

mark H. 
Évaluation :
2

Windshield wipers were like string cheese it started raining and wipers were bad late at night. Switched passenger side wiper to drivers side helped a little. Head lights were real dim made sure they were clean hard to see definatlly a huge issue and unsafe. Tow dolly light was not working when I got to my home to load. I have never had issues before truck was very rough driving and going down the road.

Gloria R. 
Évaluation :
3

The drop off point, confusing the person was not up to date about doing checking in a truck. But really working hard to get through it, got a right person on the phone to get me checked in, to the best of ability. To me he was out standing!

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
4

first time person had received a truck but figured it out

Carol A. 
Évaluation :
1

Explain to the customer you will be charging $60 for fuel charges. I put 5 miles on the Uhaul and I was charged $60 to fill up the Uhaul. Ridiculous charges and I don't recommend renting from this company.

Chrystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hayden H. 
Évaluation :
5

All was great except the wiper blades were horrible!

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica C. 
Non les évaluations ont été soumises pour cet établissement.

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