Customer Reviews for Georgian Bay Recreation Wasaga Beach
(U-Haul Neighborhood Dealer)

403 évaluations

707 River Rd W Unit 7   Wasaga Beach, ON L9Z1N7

(705) 429-8553

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Dimanche : de 11 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(705) 429-8553

707 River Rd W Unit 7
Wasaga Beach, ON L9Z1N7

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Dimanche : de 11 h a.m. 3 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene B 
Évaluation :
5

The couple that run this store we’re very pleasant and helpful.

peter V 
Évaluation :
5

Very efficient and friendly customer service.

CARLOS K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudi R 
Évaluation :
3

The staff was great the location is a pain for picking up equipment. The actual equipment is horribly maintained, no fault of the staff at location

Dakota M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D 
Évaluation :
5

Service is very good , people friendly and kind...

DONNAJ Q 
Évaluation :
5

Nothing…..customer service was excellent!

J M 
Évaluation :
5

Excellent service

Ken P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqui M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan B 
Évaluation :
5

Overall a good experience, I was able to pickup vehicle that was reserved, and on time.

Neville M 
Évaluation :
5

I rented a vehicle hauler but the vehicle that we went 15mins away from the rental location would not fit properly so I returned the hauler so had it maybe an hour and 15 mins. I was charged a full day and I think this was not fair. Shouldn't charge a full day.

DONNAJ Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C 
Évaluation :
5

Also very polite, friendly and informative.

Tamara R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHY N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken C 
Évaluation :
5

Great online booking platform Great people at service locations High quality rental product. Flawless experience!

Robert V 
Évaluation :
5

Customer service was excellent here! Professional, friendly, and helpful.

James D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A 
Évaluation :
5

No changes everything as it should be.

DONNAJ Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A 
Évaluation :
5

Absolutely nothing

Joseph N 
Évaluation :
4

App was not very good at all and luckily the girl that works in store came early to help me with my reservation and getting vehicle

William S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D 
Évaluation :
5

We needed a trailer last minute kind of thing and Jess and Mike came through for us.

Tom M 
Évaluation :
2

I did not want to drop off the trailer when the location was not opened. Because they didn't open until 10AM I was late bringing the trailer back even when I called to let them know. I was told it would be ok to bring it in later. There was no mention of a late charge.

Patricia M 
Évaluation :
5

Very good service helped me out with the cleaning charge the pickup place in Richmond hill did not clean the cab but Jess in Wasaga beach reversed the $28 charge for the cleaning thank you

Nick K 
Évaluation :
5

All went well, service was good, truck was clean. Well done

Gerald G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
5

Instructions on how to return vehicle through cell phone.

Peter C 
Évaluation :
1

Very bad customer service disrespectful and rude Accused us wrongful and threatened to call police when we were in the rights. For just 7km more discrepancy which was their fault. Never renting uhaul from this dealer again.

Dularie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D 
Évaluation :
5

The U-Haul at this location was great help! We saw them inside the trucks cleaning them before we got our truck. We wanted to pick up our truck before the store opened that day but the U-Haul website was having technical difficulties. U-Haul itself needs to fix their 24/7 website to make it more user friendly. Thank goodness the store was open on a Saturday to assist us. They let us keep the truck as long as we needed so we didn't have to rush our already stressful moving day. Very friendly staff, nice family orientated business! Please note, if you have issues with U-Haul itself, do not take it out on these small businesses who are just "uhaul dealers" they do their best to make uhaul available in more areas for us and have no control over the websites or the cooperation on the phone. Would definitely recommend this location to a friend, easy process, very friendly to deal with and even called and left me a message to let me know we have forgotten something behind which is for a doll cabinet that's been in the family for many many years. Merci.

Angie H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna H 
Évaluation :
5

I believe Uhaul as a company should automatically delete any KM's from a reservation when they are not able to commit to the availability of a rental at the local location that the customer is reserving. I was billed for extra KM's when Uhaul knew they sent me to a further location yet still billed me. The location in Wasaga had my rental ready and with no issue so just clarifying my previous review. Jess at the Wasaga location is awesome. Merci.

Urbano C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly D 
Évaluation :
5

Customer service was excellent! Very satisfied Cheers Mario Morizio

Mario M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M 
Évaluation :
5

Nothing at all always feiendly and efficient and very helpful.

David B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
1

Vehcile worked as planned. I have an issue with the damage charge for a "potential" window chip , not a crack in the windshield. the damage charge is disproprotionate considering the voluntary disclosure. pls call me 705.888.0189. thx

Florijan P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter V 
Évaluation :
5

Fix your check in online so it is easier. I lost 45 minutes waiting for a call back and trying to check in.

William L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob s 
Évaluation :
2

I reserved a truck for a move Monday Nov 20. Specific to pickup time at 2pm. When I arrive the employee onsite said my reservation was cancelled and truck rented to someone else. Even though the truck was still on site. Employee wasn't particularly helpful and I won't be returning to this location. Terrible customer service.

Adrian W 
Évaluation :
5

Couldn't get into uhaul app to report the return of vehicle and transporter... But the drop off location very helpful in assisting me with the return...

Dave S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monic R 
Évaluation :
5

Everything went well and it was easy to pick up and drop off.

marilyn k 
Évaluation :
5

It would have been nice to have a couple of straps attached inside the truck to secure some items

janis m 
Évaluation :
3

When I dropped off the truck at the location in Wasaga Beach, it was after they had closed. I didn't know where to park it and I didn't know where to leave the keys as there was no signage. I finally found the drop box and just left the keys there. I didn't go inside as the location was closed so I couldn't comment on the cleanliness, can't comment on the staff, and it's difficult to rate this location because the location was closed.

Rick T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly N 
Évaluation :
5

We received 100 percent cliental. Great people to deal with I will be back when needed. Thanks for everything.

Lynn S 
Évaluation :
1

I rented a pickup truck for towing a very small trailer and returned it in exact condition shortly after. I was charged for cleaning. Very unfair and unprofessional.

Tony T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY D 
Évaluation :
5

This location has amazing and hardworking staff. They go above and beyond to make sure your rental goes as smoothy it can. Sometimes there are things that happen beyond their control, but they make sure to try to fix the issue before it becomes a problem, or fully explain it to you. Great job all around!

Mike W 
Évaluation :
5

Although I had difficulty with U-haul customer service via phone, this location was helpful after drop-off. It's unfortunate U-haul doesn't offer this same level of service to its customers when trying to clarify anything when calling in..e.g. the closest drop off location, coordinating movers booked through U-haul with the pick up time for the truck, and clarifying the fuel gauge vs. "miles to empty".

kaitlin v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Staff was nice

tim p 
Évaluation :
5

Very friendly service

BARBARA B 
Évaluation :
5

Great service. Jess was very pleasant. Assisted us with great customer service with our concerns.

JENNIFER C 
Évaluation :
5

The staff here were excellent and made the stress of moving less of headache. I would definitely tell my friends and family to use their service.

Keith C 
Évaluation :
5

Very pleased

Adi D 
Évaluation :
5

It was excellent service, thank you :)

MANUEL M 
Évaluation :
2

Better signage out front.. I couldn’t find it immediately

spencer g 
Évaluation :
5

Everything regarding this rental was totally fantastic and would definitely recommend this U Haul dealer plus use them again in the future. Very professional, rental p/u, and return flawless. Thank you ladies.

MARTIN P 
Évaluation :
5

Was charged $189 for 3 pieces of scrap and apparent damage to tailgate. Was never notified just charged. Got apparent insurance for what. Don't get extra insurance

Brenda K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
1

Went to pick up trailer, was 40 minutes late due to work, they cancelled my booking and I was not able to get another trailer even though I had reserved it a week before. Uhaul called me and said it was my fault as I was late and should have called. Even though it does not state anywhere on the website that it will be cancelled. CSR just told me that it was my fault and closed the file. When I tried to go on Uhaul site, it said I needed a code, I pressed send it to me at 4:45pm, the code arrived at 11:42pm. that is some shitty service. Uhaul asks you to check in early by supplying copy of Driver's License and CC number to "protect your privacy" but when you get to the office to pick up the trailer you still have to provide all the information. WTF is checking in early helping. Even when you go to rate Uhaul, they run you around in circles trying to do so, the link they provide doesn't go anywhere.

James S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kend b 
Évaluation :
5

Continue with what you are doing!

Merle M 
Évaluation :
5

To drop off for U-Haul was in visaga and the customer service she was excellent she was polite and excellent manner. I would recommend this U-Haul for all my family and friends. My apology the first time when I make the comment I thought that was a Woodbridge. Many thanks Sohaila Khodakhah

sohaila k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T 
Évaluation :
5

This location gave me friendly professional excellent service and I am totally satisfied

Melvin W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Not sure how bit you need more room outside.

Roma B 
Évaluation :
5

The people at location where very friendly and professional. I have rented from this location for this reason.

Hammitt M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R 
Évaluation :
5

Provide a better understanding of how the "pictures" work when doing it all on line.

LEONARD F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun G 
Évaluation :
5

Everything was just right.

JOHN R 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page