Thank you Betsy
PATRICK L.
Customer Reviews for Geralds Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything is good thank you
ORSON M.Betsy is wonderful to work with. I use this location whenever I can - unless I am going to be working in completely another direction. Thank you for great service.
PATRICK L.This was my third time using them. I highly recommend.
Karin D.Rented from this location before and I haven't had any big issues. As always, take your time looking over the rental before you leave the lot. I have found un-documented damage a few times in the past and wanted to make sure I didn't get blamed for it upon returning.
Keith S.Very nice people, truck size was perfect. Wish all trucks had ramps for loading furniture and appliances.
LINDA C.Always excellent service!
Theodore A.There was no problem and the move went much easier with the UHaul
Lindsay B.Great people
Kevin D.I rent truck from this location so many times and never had any issues. It's very good location in sarasota that keep the mileage less. I know this owner so long time. Thank you for your service
Ranohan H.Very kind customer service attention, super-professional and quick paper work 👍 but the most honestly business that I Subject 💯 %
Elvis B.Everything was fine.
wayne W.Best one around. John is an asset to the team!!
Alon R.The drop off location was not what I had reserved, farther away than expected. Found out after I got to the original drop off location that I needed to go to a difference place across town.
Erik H.Location was very small. Old Gas station.
Joel L.1. Unable to contact for return arrangements 2. Waited half hour for worker to finally come outside. I said I was there to return and his first answer to me the customer was Good for you with snarky attitude 3 Bothered while we were waiting by half a dozen homeless people permanently camped where we were to drop equipment 4. This is a cramped, dirty, and unsafe location No where up to a location for commerce
Rob G.I am sure I will never hear a follow up to this but this location is an embarrassment to uhaul. Every time I use them the gentlemen has done everything from yelled at me for where I park, told me to wait until he finished eating, and jump on my truck to get the trailer off. The woman is sweet and tries her best and makes it tolerable. If you undercover boss that location, it would be great TV.
Timothy V.Always a pleasure renting equipment from Geralds. Helpful and friendly
Lisa W.Equipment was ready when I arrived. Gerald was very helpful loading the car to the trailer and making sure it was safe and secure. I genuinely appreciated the effort.
Jack D.Keep up the great job!!!
Daniel S.When changes are made from the ACTUAL reservation to the contract printed at time of pick-up, they should be HIGHLIGHTED and EXPLAINED to the customer. Buyer be aware! Review everything!
John T.The personnel at the location in Sarasota need to improve on their customer service. Very unpleasant to deal with. The corner they're situated on is at a very busy intersection. The ‘lot' is so crowded there's hardly room for customer parking. In addition you have to go to an empty, old fairground parking lot down the street to pickup what' you've rented… most inconvenient site ever.
ROBERT G.Courteous, prompt, helpful.
Brian L.Very convenient location. Parking lot is a bit cramp mostly due to im assuming high volume of drop offs.
KEVIN S.Very friendly always my choice location when renting in Sarasota
James W.This is the second time I have used this location. It is a "mom and pop" business, and they are just top-notch. Kind, courteous, and very helpful. A pleasure doing business with these folks!
Patricia W.I was charged for the equipment that I did not use. The dolly was not requested and it was in the truck and was actually in the way all the time the truck was used. The location did not have a parking place for my own car and the representative over the phone has not mentioned it, they told me to find the parking myself. The personel was almost not interested in renting a truck and was unpleasent. I always had a nice experience with Uhaul truck rentals, this was not one of those times.
DZENAN B.People there are rude and not friendly at all. I have to try so hard to make them smile with corny jokes but to no avail nothing too serious of a man
Paul L.Well run place considering that it is operating on a smallish lot; but they make it work an know their business..
John B.Excellent customer service. Efficient. Fast check out. Will do business with them again
William C.The Uhaul location was fine. The only snag was when I went to pick the truck up. I did everything ahead of time so it would go quickly. When I got there I was being asked for additional info like to take a photo of my passport and my lease agreement. I didn't have those items with me. I had photos of them I could have uploaded but wasn't given that option to upload. I eventually was approved but it took over 30 minutes. I was also being double charged and I had to call the help line to get tat resolved. I don't know if I will ever use the 24/7 mobile checkin again.
CHRISTOPHER L.Very polite and efficient.
Ralph V.Prompt and courteous service.
Nigel M.Awesome service
Lorin M.Very friendly people!
MICHEAL B.The dude and his old lady were fun! The old lady barking orders and the old dude following commands
Francis Jacques S.Directions on how to get there would be helpful. When I used the navigation system on my phone it said to make a u-turn and that isn't possible in these trucks. It was easy enough to turn the street before and loop around the block to get into the parking lot.
brad M.Great couple that run this U Haul
Deborah H.Felt like the staff was rude and had no customer service , just bad attitude
TESSA H.Very SATISFIED with UHAUL I have used many times!
Richard P.too expensive to rent a truck and that was the small one....!!!
ALIRIO T.The truck was not very clean. But usable
JIM M.this location is so busy and crowded with vehicles and customers. the employees handle those challenges very calm and professionally
BARRI S.The service of picking up was good, the only thing is the equipment, for the long distance driving, should have more comfortable, the vehicle make to much noise os wind when driving.
Mauricio B.They were awesome, can't think of anything for them to change. Truck was very clean and great shape. Easy to return, drop box for keys and signature. Polite and wonderful owners. Would use them again and recommend them for sure.
william P.N/a
Paul S.Very reasonable rates and husband and wife team that handle the rentals is always very nice. We have used this rental location multiple times and always very happy with price and equipment condition.
Robert A.