Scott helped us quickly do up the paperwork and hookup the trailer to our truck so we could be on our way.
Lana B
Customer Reviews for Ok Tire North Abbotsford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything is great. just a bit far from a gas station when I dropped off but there was no complains. the location is safe and the people are great!
Jason WThe people at the pick up location were nice BUT Not the truck size I requested, not the location I requested, and not even close to the location requested (over an hour away). I guess it's better than the original pick up location I was given which was 5 hours away (wtf?!). Had to leave furniture behind because it would not fit in the smaller truck I was given, and given how far the move was, I wouldn't have been able to go back for it so it went to the dump. Would have never booked with uhaul had I known how poor the service was. To add insult to injury, was charged over $80 for less than 1/4 tank of gas. 0/10.
Chris FThe location is in a dark area. Facility had good lighting around it but once in the truck I couldn't even see where to put the key, my cell phone was almost dead at that point too so unable to Use the flashlight. The app was terrible, it wouldn't allow me to scan my license and it took me over 30 minutes on the phone to customer services to retrieve the lock code. This wasn't the facility issue though. The truck was in great condition.
Melanie WThanks Scott 😎👍
Dewayne FLocation was well out of our travel path. Again.
Brent BGave away my uhaul
Amber BCared for me as a customer. I appreciate their help.
Richard AStaff were very helpful and efficient!
Greg KExcellent service. Thank you for the extra help.
GREGORY OStaff was very friendly and their help with unhooking trailer and electrical wiring after helping me while I was backing trailer up in parking area was very much appreciated.
Karen FTrailer was left unlocked from the ball. Informed the rep that it did damage to the vehicle. They brushed it off and said it was attached when it left.
Arandeep SThere was a slight problem with the wiring harness on the tow dolly,but the area/field supervisor happened to be on site and fixed it immediately. Also Scott was super helpful and made the whole process go smoothly
Joren CScott from Ok Tire in Abbotsford on Riverside St went above and beyond to help us get a truck. He has phenomenal customer service and I would go out of my way to come back to this location with Scott helping us!
Jennifer BTop notch service! Will definitely be my go to Uhaul location... Great job guys.
Arthur JStaff were excellent
Bill HEasy to get a rental, hook it up, and use it. Employees are very kind.
Rajan BAmazing customer experience, very impressed by this location and their commitment to a great customer experience.
BRANDON DVery friendly and efficient staff
Karen BThe trailer had mud sprayed all over the front of it from the previous renter that was never washed off.
Derek SFriendly and helpful. They even did the connection on the trailer to the truck for me.
Brent CThe owner was awesome! he ran the business abound and beyond ! Best I haul I've rented from . The service was impeccable . I didn't have to lift a finger.
SODARA YU-Haul can supply canadian re-sellers with debit terminals that work within our financial system... tap, accepting different types of cards as payment methods etc.
Tabitha MFriendly people & great service!
John CThe pick up location was a little far from where I hoped to pick up at, but it wasn't the most popular vehicle.
Aaron BThe pick up and drop off were fine. It was the booking. We were canceled last minute and the second time three day later, the pick up location was changed late on the day before. It was an extra 45 minute drive each way to get it.
David DI am still waiting for a call from the general manager about my experience. And the cost to me in order to even pick up a trailer 5 hours after I should have had one picked up in chilliwack.
SHANE DThis review is for uhaul overall not the specific location. Expect MANY hidden fees. We rented a 15' truck thats advertised as ~$30 for in-town moves. We thought with mileage it would be about $80 total. They charged us close to $200! Service fees, mileage fees, gas fees on top of mileage fee?! None of that information was given to us before we rented the truck so we can't help feeling scammed.
Tiffany FEverything went perfect!
Randy mGreat customer service!
Claude PSo my dad went to pick this up. The first trailer the lights didn't work. The second we had to wait 4 hours after our pickup time. They stated we would get a discount. When dropping it off we were told to contact the people who claimed that. So we had to pay the full price after being promised a discount. Very poor service.
Guy RI did not get my packing blankets. Please do not charge me for them.
Lila MI was guaranteed a trailer in Surrey,BC but yet again that garanteed trailer was not at the location in Surrey so then I must travel 80 Km out of my way to OK tire to pick-up the trailer. There's nothing wrong with OK Tire and the service is good. What the problem is Uhaul and their awful customer service! I'm sent a survey only for the locations I dealt with but not Uhaul has a company,go figure, I guess they don't won't another negative review.
Paul FLate employee. Was delayed by an hour. Flat tire on trailer. And no dolly or blankets that were paid for.
Barbara bYou really don’t want to hear what I had to go through with by choosing U-haul 😡very bad service and I swear I will never use u-haul again !!!
Jeanne S