Le client n'a pas laissé de commentaire.Alfred F.
Customer Reviews for German Hill Exxon
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.IRENE B.
My gas was off a little and they charged my card 22 $.WANDA G.
Ice dealt with some shady businesses before, but this birders on criminal. Or maybe it's incompetence. I arrived to pick up, was told the documentation the website required was not needed. I was then asked for my credit card info yet again, after giving it online. They demanded a second name and phone number, thankfully I was doing this with my cousin, although he was already listed when we signed up. When we tried to return it on Sunday, we we're told we coukd not because the office was closed, and yet we still got charfed for that day.. fibskly, only the phone company can invent more undisclosed fees than I saw on my bill..Anthony G.
Le client n'a pas laissé de commentaire.Randy N.
You guarantee a 50 dollar refund if there's an issue with my reservation. I received nothing, the place didn't even have the right truck and I wasted my time on hold never being able to speak to the scheduler to get it fixedShakaira C.
It took us 30 mins to get a key from a gas station attendant because customers keep walking in to pay for their gas after we gave him our driver's licenses. We were there before everyone and we had to wait until he was done with them. When we asked him a question his answer was â€œthat's Uhaul's rules, I just follow them I don't work for themâ€. I don't think Uhaul should use this Exxon if they don't care about Uhaul's customers. They gives Uhaul bad reputation.Bayky T.
Le client n'a pas laissé de commentaire.Reginald D.
It would of been helpful for someone at the facility to hook my car up to the tow dolly since I had to get it from a different location. I had to do it myself and had major challenges to the point where I had to stop at a Uhaul store for assistance.Crystal S.
Le client n'a pas laissé de commentaire.Marcia S.
Le client n'a pas laissé de commentaire.Tori H.
Mark good places to park large trucks. Spaces there will only fit the small trucks.George D.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Cheyenne A.
Attendant appeared to have a problem with the reservation and he swiped my card and charged me even though I already paid by phone.John T.
Le client n'a pas laissé de commentaire.CHRISTINE G.
Le client n'a pas laissé de commentaire.Agegnew D.
Le client n'a pas laissé de commentaire.Jo M.
Le client n'a pas laissé de commentaire.KATRINA T.
The service was amazing the the Uhual was easy for us to use. Thank you!!soe K.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.Benjamin R.
Le client n'a pas laissé de commentaire.Christine G.
Le client n'a pas laissé de commentaire.Carl B.
Le client n'a pas laissé de commentaire.Jovan B.
Le client n'a pas laissé de commentaire.Carl F.
Le client n'a pas laissé de commentaire.Warren C.
The truck was not clean, seats were not vacuumed and had animal all over them. There were boxes and trash left in the truck. The furniture pads were gone and the empty bag was left hanging there. Overall very I was displeased with my experience.Dion H.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.Sierra M.
The process to actually get the truck keys was to mich and took to long. I'd rather deal with a person than an online app.Idris A.
Get someone else the work hereCherita J.
I filled out credit info and driver's license on-line for both drivers days in advance. The day of pick-up, the U-Haul Rep required me to send a photo of my credit and drivers info over the phone. I also had to send a photo of myself. TSA agents are less paranoid. The driver was held up for 45 minutes just to pick up the truck. U-Haul is OK, but never again at this location.THOMAS H.
Le client n'a pas laissé de commentaire.Cameron C.
Saba was very rude he look at the truck and said â€œyou did thisâ€ sir are you accusing me? He said â€œthere new and the stickers indicate that the ones already thereâ€ sir I can't help that. All I know is that I have pictures as well. Now I need to finish the check in process. Phone went dead he said it's not full has to be completely to the F. He got in the truck I told him I'm not done an would like to finish. He moved the truck. He said the floor on the driver side needs to be cleaned they will charge me for that. I replied sir it was snowing but I will sweep it. He went back in the store after taking pictures and trying to tell me I put marks on the truck. I ask him if I need to sign or do anything else he said no!! I said ok so that's it he said yes!! I left then was charged a fee for coverage!!Tasha P.
This location was somewhat easy to access, but was difficult due to competing needs of customers at the gas station. I also feel that I was not able to review my paperwork in the same way that I could at a Uhaul location.Katelyn R.
We got to the storage space, and lifted the back up and the back of the trucks floor was all wet. Had to put sheets down and covers so some stuff was protected. We had alot of stuff got wet. Informed the man when I got back some of the space was still wet. He didn't say anything about it.Mindy W.
Le client n'a pas laissé de commentaire.Jonathan M.
They charged me for 5,3 gallons of gas when I only traveled 14 miles. That means the small truck only gets 2 miles per gallon...impossible! They are ripping me off! They are charging me 4,50 $ per gallon of gas. The location I picked up the truck is a gas station that sells gas 2,50 $ per gallon. The bigges rip off ever. I am going to dispute this charge on my credit card.Karen C.
Easy drop off experienceKurt V.
Le client n'a pas laissé de commentaire.Charles P.
Good morning. My morning started out bad going to 222 North Point Rd. I couldn't get my truck, so we went to Exxon Gas Station At 1300 Merritt Blvd, they was Awesome, thanks so much. God Bless.Christine M.
Le client n'a pas laissé de commentaire.Marie-Marguerite Z.
Le client n'a pas laissé de commentaire.Wendeline W.
Le client n'a pas laissé de commentaire.Erica W.
Le client n'a pas laissé de commentaire.Justin D.
Although I did everything required for express check-in, my time at the pick-up location spanned about 40 minutes because of system problems. This delay cost me time and money. My final question before leaving was if the truck was fueled up. I was told yes. Once I hit the road I found there was a half tank of fuel. My expectations were that there would be a full tank of gas so that I could fill the tank before dropping it off. When I dropped it off with a half tank of gas they still charged me 10 $for gas. Ripoff!Michael S.
I need to know why I was charged 40 $for moving truck when returned...with gas and everything. Zero notice was given. THAT leaves a bad taste in my mouth.Howard T.
Le client n'a pas laissé de commentaire.Paula H.
It's an Exxon station. He just said "give me the keys" and that was it. Worked for me!Patty N.
Teach your personnel how to do their jobKeith S.
No improvement needed. Everything was perfect.Isreal H.
I was charged the day after drop off and have no clue why. I am totally pissed. He told me to just park it and give him the keysDiana S.
Le client n'a pas laissé de commentaire.Angela L.
Le client n'a pas laissé de commentaire.Victoria M.
Le client n'a pas laissé de commentaire.riyad A.
Le client n'a pas laissé de commentaire.Wenice C.
Have the person at the location at the time scheduled for pick up. I scheduled an 11am pick up but the guy wasn't there despite the location being open with two men working. I had to wait at least 40 mins past my pick up time to have the guy arrive and another 15- 20 to get checked out and given the keys. As that wasn't bad enough we returned the truck 3 hrs he's later and had to wait another 30-40 mins for the guy to come back from his home despite 2 ppl there working at the gas station to get my deposit back. On top of that the guy couldn't speak English well enough to communicate to me. His coworker has to tell me what he was saying. I had 2men waiting for me to arrive with the truck so they could load the truck. It cost me and extra 60$ because the agent was so late. I'm furious. They were rude when I expressed my displeasure. I feel I deserve a partial refund. Thank you Charles Miller.Charles M.
Le client n'a pas laissé de commentaire.George M.
I was directed to park the truck 3 parking lots away from the gas station, with no one inspecting the truck at drop off. Two days later I was assessed a 25 $fee for an unclean truck, when it was swept and in the exact same condition as when I picked it up. I emailed asking for a refund of the 25 $and a week and a half later have gotten no response.Joel F.
there was only one person working in store so he had to wait on his customers and try to help us at the same , it was a really busy store that time in the mourning on a Saturday, This process took an extremely long time , it was very difficult,joanne G.
Have an experienced associate available at all times. I feel as though when someone on the phone can complete the contract for my rental of your product. This only allow me to realize how much of my personal information is on the internet.Darrell R.
Le client n'a pas laissé de commentaire.Leslie L.
Le client n'a pas laissé de commentaire.Bruce M.
Le client n'a pas laissé de commentaire.karyn K.
Le client n'a pas laissé de commentaire.ASHLEY M.
Le client n'a pas laissé de commentaire.Pamela M.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Leslie L.
Michael Bocklage was very helpful and walked around the truck with me.and the truck drove very nicely. Over all everything was fine. Dropping the uhaul off was very easy, no hassle THANKSVictor G.
First off I would like to say the Regional Manager, Mike Bock, was fantastic. However, the staff onsite where incompetent and rude. The staff at the location refused to give me my rental and called the store manager who yelled at me over the phone and when I asked him to talk to the uhaul regional manager he refused and said it's my problem. Mike rom uhaul handles it like a professional and drove to the store to handle the issue.aaron B.
Le client n'a pas laissé de commentaire.Eric V.
The representative at this location did not come out to check the uhaul in but did peek out to ask me to turn the uhaul around so he did not have to later. This was fine however there was no other employee to assist since he was the gas station attendant.Lamont R.
I only got a text telling me to pick up the vehicle at this location. Neither your central customer service number nor the original rental location EVER answered the phone when I called to get clarifying details. This location did answer their phone but the person I first spoke to could not speak enough English to have a conversation with me about confirmation. Terrible all around.christopher C.
The u haul rep at the 800 number was more concerned about getting my credit card number then actually listening to my needs ! The you can pay with your cc cash or check is bs as I was told I had to pay with my credit card. The reservation took 1 hr and 45 mins at the pick up location. The wrong truck was reserved after I explained in detail what I needed. The manager of the field is very rude and unprofessional! And last but not least I was charged 42 $for gas after driving only 2 miles the rental I was told was 38 $in total but they charged me 40 $over 80 $and a headache to make a donation ! Not a happy customer !RACHEAL Z.
Le client n'a pas laissé de commentaire.Brandon J.
Le client n'a pas laissé de commentaire.Tiajuana S.
Excellent service à la clientèleMATRICE H.
Le client n'a pas laissé de commentaire.ashley S.
Le client n'a pas laissé de commentaire.CHARLES K.
Le client n'a pas laissé de commentaire.sandra R.
The individual could not understand English. I had to ask him to repeat himself several times because I could not understand him. And when I turn the truck in the individual was not even there and I was being told by the person he was there to come back another day and I told him no because I was not going to get charge for another day of having the truck . And again he said well the person is not here. You will have to come back some other time. And I said no you're going to take a truck and you're going to give me a receipt. The guy said again I can't help you and I said fine and I toss the keys at him and I left . Saying I'm not coming back here for future services .Teresa M.
I dropped off after hours.Christine A.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.Xinyi S.
Very good service.friendly staff. Very clean comfortable truck.LISA B.