Make sure the back is clean, gas is full (easier to return), truck was full of bugsfrom the tree it was parked under with lots of them in the cargo area. Other previously used moving covers (couverture) in the back.Guy G.
Customer Reviews for Gestionnaire Immobilier
(U-Haul Neighborhood Dealer)
Pour nous contacter
Gatineau, QC J8Y3Y2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - jeu : 8h am à 4h30 pm
- Ven - sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/20/2022: 8h00 am à 5h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service more friendly and cleans the equipment before give it to customersyoussef H.
Le client n'a pas laissé de commentaire.FrÃ©dÃ©rick L.
Le client n'a pas laissé de commentaire.Lise G.
It is impossible to effectively use your service without a mobile device. If you try to do so, you will be charged a convenience fee. This is crap and a tax on people not having cell phones or like me, ending up with no battery left. I had to drive back home and charge my phone to do my drop off. Plus the location closed before the time announced at the door. 0/10 will not recommendJean-Sebastien B.
Le client n'a pas laissé de commentaire.Alain P.
My only very negative feedbacks is when I call UHaul center for reservation, only option was english. Here again filling the survey, only option is english...Uhaul should take more seriously their french customers.hugues T.
Le client n'a pas laissé de commentaire.Samuel M.
Le client n'a pas laissé de commentaire.Genny S.
Le client n'a pas laissé de commentaire.Michael B.
Vehicles could use power locks and maybe power windows for added convenienceShawn R.
Next time provide the dolly that the customer reserves and ensure customer service can be reached easily and without jumping through multiple hoops. Moving is stressful enough. Next time I don't want to have to run around various stores to find a moving dolly to replace the one uHaul failed to provideCatherine C.
Le client n'a pas laissé de commentaire.Ashley D.
You charge me $50. for clearing ans $20. for late return. No more COVID urgency ans I deliver the U Hall one day earlier. Please refund the amount on my Master Card Thank you Denis Blanchard 418 570-0731Denis B.
Le client n'a pas laissé de commentaire.Valrie D.
Le client n'a pas laissé de commentaire.patrice F.
Le client n'a pas laissé de commentaire.Michel D.
Le client n'a pas laissé de commentaire.MARIE C.
I got harassed to return the u haul even though I still have to pay charges for the vehicle and needed to use it longer. The girl that worked there lied and said the vehicles are all rented when they aren't and the parking lot is full and also threatened me and harassed me by calling and texting my phone a lot. Very bad experience and extremely not satisfied, will not return to this location again or recommended it to anyonehomeira A.
The customer service mistake with keying in my credit card number made me loose time for pick up. I had to call my bank only to be informed, after a long wait on call, that she typed in wrong number. She promised to add 2 hours to my time because of the delay but I saw only 45 minutes added. The delay was the cause of returning the van few minutes late. I hope you review it. Secondly, I was charged for fuel that I refilled by myself before drop off. I wish you look into these.Francis N.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.Ashley B.
Great and efficient service.julie C.
Did not provide the ordered equipment; instructions for pickup are not clear.Alex S.
I fell through the floor in the back of the uhaul and my ankle was injured. We chose the online method of renting the truck, but the location still required us to go inside and show ID to get the truck keys.Josh W.
Truck was hard to handle due to tire misalignment. The stuff was rude the moment I opened my mouth. Web based pickup and drop off did not work. Office was impossible to find. Parking is dirty with old mattresses. This place should not exist or should not carry U Haul brand.Kai G.
I received great service from the employees at pick up and at drop off. Unfortunately I had reserved a 20 feet but was given a 15 and I could not move all my stuff. Therefore I will need to rent another truck and make another trip. 2 hours each way. This is disappointing :(susie S.
Very pleasant receptionist. Felt my business was appreciated.marc S.
The Uhaul agent that helped me was super helpful and went that extra mile to ensure that my experience was a good one.Lanze L.
Le client n'a pas laissé de commentaire.pratibha M.
Je n'est pas encore reÃ§u mon remboursement 343 204 1594 Katherine lampronkatherine L.
Le client n'a pas laissé de commentaire.Jesse J.
Le client n'a pas laissé de commentaire.Robert L.
Remove this franchise.Joleen H.
Le client n'a pas laissé de commentaire.lyne L.
I called UHaul to extend my rental as the 4000 KM drive was taking longer than expected. This was not communicated to the staff at the receiving location who began calling me as well as my family members and began harassing them. When the equipment was returned, staff told another customer that she couldn't release the equipment to them until we had settled our outstanding balance. This other customer then approached me asking if I was going to pay so that they could get their equipment. Overall it was an extra stress during an already stressful time. It was all unnecessary. Your staff need better training. I could by all rights file a complaint with the privacy regulators regarding the incident mentioned above.Neal C.
Le client n'a pas laissé de commentaire.Sarah D.
Le client n'a pas laissé de commentaire.Nancy H.
Le client n'a pas laissé de commentaire.jean-robert E.
Merci Katia pour ton excellent service!Souha T.
Had to hook up myself and go out to the front office for approval complicated in my point a view. the lady was very nice .Mario P.
When a customer reserves something, it should be available to pick up NOT SOLD OUT. I bought some pads to protect my stuffs from breaking but unfortunately when I went there to pick, it was sold out and my staff was broken during moving.Hemn K.
Le client n'a pas laissé de commentaire.Jacques L.
Le client n'a pas laissé de commentaire.Eric P.
Il serait plaisant que les vÃ©hicules soit plein d essence lorsque nous en prenons possession. et que nous les ramenions plein. il est beaucoup plus facile de savoir combien d essence nous avons consommer et plus facile de le rapporter avec la mÃªme quantite d'essence.Johanne M.
La rÃ©ceptionniste passe des appels tÃ©lÃ©phoniques personnels et fait attendre ses clients pour cela. Elle parlait des travaux Ã faire chez elle et moi j'attendais devant elle pendant 10 minutes.Stephane E.
Good service . La madame a la rÃ©ception Ã©tait excellentejacek Z.
I would never recommend U Haul to a friend and I will never use it again. I was scheduled to pick up the U Haul truck after hours and when I arrived the truck had a flat tire. There was no one on site to fix the tire or provide me with a new vehicle. I waited over 5 hours for the tire to be changed through roadside assistance. Even then, the job was not done properly and the same tire started losing air the next day. Again, I had to wait over 3 hours for the tire to be fixed. My move was substantially delayed and this experience caused me a lot of stress. All of this could have been avoided if U Haul had checked the vehicle before leaving it to me for pick up. I filed a complaint and 4 days later I have yet to hear back from customer service about compensation for this poor experience. Horrible service.Kelly Ann O.
Le client n'a pas laissé de commentaire.TAO J.
Le client n'a pas laissé de commentaire.Walter S.
Front office representative was so rude, impolite and lacking customer service basics (a smile and listening).issam S.
Le client n'a pas laissé de commentaire.leopold G.
Le client n'a pas laissé de commentaire.MICHEL P.
Le client n'a pas laissé de commentaire.Luc L.
Faux revoir les feux du trailer. Ca m'a perdu beaucoup de temps a chaque conduite pour les faire allumer.JACQUES G.
Le client n'a pas laissé de commentaire.KAYEMBE J.
The owner of the place that young lady charged us for the cleaning of the truck and as a matter of fact we got the truck dirty and we had to bloom it and vacuum it I have pictures to prove it and yet she charged me $100 to clean it I am extremely insulted something needs to be done about that !Daniel D.
Aucun soucisYves L.
Theft x2Wyatt W.
Le client n'a pas laissé de commentaire.eric barbeau C.
The location was very conveniently located and the staff polite and helpful. It is a location with fewer move-related items for sale than other locations such as locks, boxes, etc. It had limited moving supplies.Sarah Q.
Place is hard to find.Cassandre G.
The experience was so horribleFrancis M.
Two :New Brunswick One: in Canada One : in New-Jersey Big trouble with my trailer location!Ronaldo D.
the truck was ok. However, I also ordered a dozen blankets and it was not provided.Evelyn D.
Le client n'a pas laissé de commentaire.Pierre P.
Excellent service, courtois, prompt et professionnel.jean-louis L.
It was rainy and the parking lot was like a swamp. Saturday morning the business hours show that the office suppose to be open until noon (12pm) and it was closed.Georgi G.
Le client n'a pas laissé de commentaire.Alexandra G.
Can you send me the invoce of my last rent i dont have it and i think you have over charged me ! Allaire.email@example.comMartin A.
Je n'ai pas aimÃ© le service client. On m'a remis le camion sans m'expliquer certains dÃ©tails pour lesquels on m'a retirÃ© de l'argent dans mon aval. Je devais rendre la voiture jeudi Ã 11h. Je l'ai rapportÃ© mercredi 16h30 ils Ã©taient fermÃ©s. Je l'ai laissÃ© lÃ pour revenir terminer le retour le lendemain et je viens trouver que je me suis fait prÃ©lever 80$. Alors que j'ai dÃ©jÃ dÃ©pensÃ© plus 700$ pour la location. C'est trÃ¨s dÃ©cevant. C'est la deuxiÃ¨me fois que j'ai une mÃ©saventure avec Uhaul et trÃ¨s certainement la derniÃ¨re fois. TrÃ¨s dÃ©Ã§uLucas Briake B.
Poor customer service at this locationMamadou K.
Le client n'a pas laissé de commentaire.Avenue D.
Le client n'a pas laissé de commentaire.ARMEL M.
Sign should be easy to see from street frontSophie D.
Le client n'a pas laissé de commentaire.LUCIE G.
Le client n'a pas laissé de commentaire.David M.
Receptionist was very rude. Wiper blade was broken and when I showed her sher accused me of breaking it. Parking lot is far from main office and lot and trucks are not maintained, took 45 min to get truck out of ice. Almost slipped on ice trying to get in truck and she basically said "oh well, we have a camera on the area". I had to walk back and forth from the lot and office to notify receptionist of issues and her responce to them was basically " that's not my problem". When I told her she was being rude she threatened to cancel my order and call the cops on me. Given the recent Black lives Matter movement its really poor judgment to be threatening black people with the cops. This experience has really made me not like the Uhaul company and I will probably not use Uhaul for my next moving needs.Renee J.
Very hard to find - random parking lot far behind the building and area to pick up key was not located where directed. No signs for where parking lot was locatedElizabeth D.
Full time reception would be good; documents to be given by hand, not sent by e-mail to someone who is likely driving (like contract conditions - it's a bit late.)John R.
La prÃ©posÃ© avait un langage non professionnel. Elle m a presque menacÃ© au tÃ©lÃ©phone pour un balaie de nettoyage de neige. Uhaul devrait mettre dans chaque vÃ©hicule un balaie de dÃ©neigement. Je n ai pas aimÃ© l'expÃ©rience et l'agent par sa faÃ§on de me rÃ©pondre m a donnÃ© un goÃ»t amÃ¨re.Tresor M.
It is a shame that Uhaul uses four season tires in locations where the winter climate makes those types of tires unsafe for driving. The check-in unexepectly required validation and call of a contact person. The location requires to make 200 meters back and forth walks to find the vehicle, pick up the keys, then go back to the vehicle. The cabin of the cargo van was not thoroughly cleaned as I found someone's lunch after leaving from the parking lot. The check-in and online key pick-up process was very cumbersome. I will not rent from uhaul again.Marc-AndrÃ© C.
The customers are not informed about all the charges that can be applied on for the rental.MAHAMADOU M.
The pickup was completely full of snow and no shovel was provided, There was ice, snow and dirt all over the rest of the vehicle and no brush was provided. We were required to conduct our own damage report, taking photos and providing descriptions. Not only was this time consuming and could have been done faster by a representative, but with all the dirt and ice on the vehicle it was impossible to accurately assess the damage. All of this took time out of our rental period - almost 45 minutes. The inside of the cab was disgusting - food mess left inside the seat compartment, splashes of brown liquid on the ceiling and very dirty seats. When we started the truck, we noticed the tire pressure was below the minimum required and the washer fluid was completely empty. Evidently, I am extremely unimpressed.FLETCHER B.
This is my 5th time rental from U-Haul and each time are different and each time the results are very poor. Like any other times, I called in, speak to customer service and book the truck. Like anytime I asked for the same booking as before and same location. This time the lady said the truck isn't available there, but it will be available in another location. I said ok book me the same. However when I got the bill as I pick up the truck. It was higher than normal. I ask the lady and she said the other place able to give the extra mileage but she couldn't, the only way to get it is pay for it. I was already later so I had to. Not happy at All.NHUT ken T.
Le client n'a pas laissé de commentaire.CLERMONT D.
The location is ok. It is hard to find a van rather than a truck. I had a small item to bring home (big enoughnot fit my car, An SUV or pickup truck would have been sufficient, instead my only option was a 10' truck which is way bigger, harder to manoeuvre and more riskier. Additionally, I would love to see UHaul change the gas thirsty trucks to something more efficient for the environment. I was charged a $1+ tax for the environment, was never informed about it. At the location, they do not discuss your rental contract, they only say you're getting it by e-mail (I am sure you need to disclose elements in the contract to the consumer). A major drawback compared to Home Depot truck rental there is no reverse camera and there is no sound alerting people of a large vehicle reversing. This is my observation and my feedback, I hope this helps you improve in the future as currently price to value is not great. I paid a total of more than $50 with gas for almost 15 miles usage, I could have had my item delivered to the comfort of my place for $35. So a solution for small items would be appreciated.ADAM B.
The only problem was with the drop off when the application doesn't work properly. Waited an hour at that location because when entering the kilometers the system was saying the number entered was lower than the original start. The help line was very busy before I got a call back.Daniel D.
Le stationnement oÃ¹ sont garÃ©e les vÃ©hicules de location est plus loin en arriÃ¨re de la bÃ¢tisse du 277 Boul. St-Joseph. En fait, le stationnement est tellement loin derriÃ¨re, que la vraie adresse devrait Ãªtre sur la rue Nicolet (le stationnement est en face du 20 rue Nicolet). Toutefois, le magasin du U-Haul est vraiment au 277 Boul.St-Josphe (mini-magasin qui est difficile Ã trouver parce que pas trÃ¨s bien indiquÃ©). Ensuite, considÃ©rant que j'avais louÃ© le camion pour 16h30, mais que je suis arrivÃ©e Ã 18h30, je n'avais plus l'option de procÃ©der Ã la location par moi-mÃªme sur mon tÃ©lÃ©phone. J'ai donc dÃ» tÃ©lÃ©phoner U-Haul et attendre 30 minutes en ligne pour parler avec une reprÃ©sentante. Elle m'a informÃ© que je n'avais plus l'option de faire la location moi-mÃªme parce que je suis arrivÃ©e trop de temps aprÃ¨s l'heure prÃ©vue. Ainsi, elle m'a remis l'option sur mon tÃ©lÃ©phone et j'ai pu faire le processus. Le processus en ligne pour louer le camion sans service Ã la clientÃ¨le est supposÃ© Ãªtre quelques minutes, mais il est tout de mÃªme long. Il a aussi Ã©tÃ© difficile de trouver les cadenas et les lockers oÃ¹ se trouvent les clefs (les deux lockers et la boÃ®te en mÃ©tal pour remettre les clefs sont Ã gauche de la porte du U-Haul sur le Boul. st-joseph).OphÃ©lie D.
Returned online.JONATHAN L.
Van cabin was very dirty when pick up. Parking brake was broken. Self serve pick up as co.plicated, keys were a block away from parking and lock on box was extremely dificult to open. App was marking full tank when was only 3/4, had to fill it up with $20. Called cuatomer sercice and they were very rude. Overall a rough exlerience. Would recomend Enterprise to my social media followers.Daniel G.
Le client n'a pas laissé de commentaire.Yanni E.
The keys were two streets over from where the truck was, the truck was missing the equipment we had rented, and the mobile pickup system took an hour to work and wasn't user friendly at all. Plus we were left on hold when we called the help line. All of this delayed and made the move more difficult (missing equipment, delayed pickup due to inefficient system).Gabriel R.
Le client n'a pas laissé de commentaire.Samuel G.
I ordered a 9' cargo van online , a dolly and covers , arrived there , no cargo van , called they mention they gave me a 10' instead . Opened up the cargo and nothing was in thre . No dolly and no covers . Needed to go buy a new dolly cause how the hell you want a 100 lb woman take it out of the cago .Amanda S.
no courtesy, they are crooks and they abuse people's credit cards I had a really bad experience with them Neither I'll return hereAbass D.
Le pare-brise et les rÃ©troviseurs Ã©taient pleines de gouttelettes sÃ¨ches; nettoyage Ã surveiller pour les prochaines locations.Sylvain C.
Le client n'a pas laissé de commentaire.TYLER S.
Excellent service â€¦ 5 Ã©toiles 👍Marc B.