Customer Reviews for Gestionnaire Immobilier
(Concessionnaire U-Haul dans le voisinage)

178 évaluations

277 Boul St Joseph Ste 200   Gatineau, QC J8Y3Y2

(819) 576-1015

Heures d'ouverture de l'établissement

  • Lun - jeu : 8h am à 4h30 pm
  • Ven - sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(819) 576-1015

277 Boul St Joseph Ste 200
Gatineau, QC J8Y3Y2

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - jeu : 8h am à 4h30 pm
  • Ven - sam : 8h am à 12h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very efficient and good service.

Mario R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMIR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulo L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HILAIRE DUPOND T. 
Évaluation :
2

Pas de prestonne dans le camion Obliger de demande de side un ami qui bien Voir le camion

GAETAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Charles D. 
Évaluation :
1

The desk closed an hour early and there was an error with my account so I needed to deal with a person. I was very fortunate to have someone at the central call centre who helped me manage the reservation and get me the vehicle (that woman should be canonized to sainthood).

Angus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony-Manuel L. 
Évaluation :
1

very dirty area, poor conditions in the lot with garbage everywhere, difficult to find with a very small window sign.

DAN U. 
Évaluation :
1

Parking is a dump

Jean-Mathieu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAIKOU B. 
Évaluation :
5

I would advise clients prior to delivery that there is a parking guard at the back of the building. The staff was super helpful and friendly!

Gerardo U. 
Évaluation :
2

Many mistakes were done by the young clerk who took my reservation. Our phone number was entered incorrectly but the most annoying was that I insisted several times that we were going to drop off the truck in Boston Massachusetts but she still entered Hamburg, New York!! And since confirmations are by emails I only caught this AFTER we had the truck home already. I had to spend more than an hour on the phone to correct this, my call being transferred and disconnected several times... The final person I spoke to in NY state was arrogant but did the change. Otherwise I would have had to pay a huge penalty for bringing the truck to a different drop off location from the one on the contract. NOT impressed.

JONATHAN C. 
Évaluation :
3

People need to be trained to inspect equipment to verify defects before a rental is even made. Need to be proactive and know what to look for. No one ever checked to see if i had the right load rating of hitch, receiver or ball on the truck. I have several pictures of trailer issues. Missing safety chain, non working lights, broken tie down chains. I ended up adding a safety chain to do the trip. Should have never been rented with all the defects on this unit. I can send pictures if email is provided. Also lost license plate along the way. Had to get a temporary plate from road side assistance to go back home and return trailer.

Luc A. 
Évaluation :
2

Unfortunately we did not get the dolly and the furniture pads that we had paid for.

Bradley F. 
Évaluation :
1

Temps d'attente de plus de 45 minutes pour contacter le service U-Haul. Aucun service client en français. Service de retour automatisé qui ne fonctionne pas engendre une surfacturation automatique que le revendeur local ne peut annuler. Uniquement via U-Haul USA dont le service est pourri. Fiasco.

JEAN FRANCOIS H. 
Évaluation :
1

It was a very bad experience.....next time i will go another place

NANCY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVES ANTOINE M. 
Évaluation :
4

The welcome was not not perfect. Cold and late. 8h10. The return again. The reception was not there and i wait 10 minutes alone at the reception

LANDRY D. 
Évaluation :
2

they charge the safe trip fees , i didnt ask for it and dont need it for a trailer rental.

Mathieu B. 
Évaluation :
1

The employees were all late. We made a reservation for a 7:30am pick up (by mobile pick up). Mobile pickup was not available, we had to wait until the location opened at 8… the doors were all locked until nearly 8:15, so we lost 45 minutes of the time we'd reserved due to employee incompetence.

MARCELJOHN S. 
Évaluation :
5

The online check in process is horrible. I wasted an hour trying to get my vehicle. You should not have an automated process that has this chat/call requirement where it takes 30+ mins to get help. It defeats the purpose. I won't do it again.

Sophie R. 
Évaluation :
4

It would be good to ensure the driver's/passenger cabin is clean for the next customer. This is especially true in the context of the current pandemic. Other than that, everything was perfect. Merci!

NADIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEL B. 
Évaluation :
3

More informative needs to be provided to clients up front. I was charged additional fees without being advised of such in advance. For example, the need for paying for the trailer hitch and paying cash only for the product, being charged and after hours service fee for simply returning the truck in advance of my scheduled return time and being charged the insurance fee even when my MasterCard company has this coverage on my card. This information should be addressed upfront.

JOHNY A. 
Évaluation :
5

L'intérieur du camion n'était pas très propre. En tant de pandémie, ce serait important de nettoyer après usage. Mais le service était excellent et la réservation facile. Merci

CAROLYN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MATHIEU L. 
Évaluation :
1

The customer service was very bad, her name is Katia and she talked to me in a wrong way that I didn't apreciate. I am full covered by assurance company and she taxed me 15 $ . I won't never use this service and don't know why she treated me like that, may be because I am black.

JALSKY D. 
Évaluation :
3

Location was difficult to find as it was upstairs and the contract was only in French and I am English speaking luckily my wife is French. The over the road service was good but this location didn't even make sure the truck was safe. I had to have steer tires and wiper blade changed before leaving Ottawa as I didn't notice tires needed to be changed as their condition was unsafe.

MICHAEL K. 
Évaluation :
3

Un système de vérification de kilométrage pour payer le juste prix.

KEVIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophie C. 
Évaluation :
2

Avoid customer having to travel one hour out of town to p/u the moving van (WE BOOKED 90 DAYS AHEAD). Very disappointed especially when we have organized extra help and people waiting around. Perhaps 48 or 72 hour notice would give us valued customers a fighting chance to better organize the move.

JEFFREY F. 
Évaluation :
2

Considering there is a Covid19 epidemic I would suggest cleaning your vehicles. The vehicle I rented had an odor of a sweaty gym bag and was full of dirt and dust. Also I reserved a vehicle from an Ottawa location and was switched to Quebec which in turn forced me to travel more kilometers than necessary effectively increasing the cost for me. The price of your smelly, dirty, single cab pickup was very high. In the recent past I have rented far more clean , luxurious and larger pickups from your competitors at a cheaper price than I was charged by your company.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
1

Fraudulent charge. I ordered and paid for 12 furniture pads but only got 6. When I told the PERSON IN CHARGE about it, they promised me that they would only charge me for 6 instead of giving me 12. But, when I got the bill I still got charged for 12 while I only got 6.

Zemin Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN G. 
Évaluation :
1

Improve online check-in! It did not work at all. I showed up at location 30 minutes early but the app said I needed to wait until rental 8am to check-in. At 8am proceeded to go through the steps to pick up uhaul but the ap would not accept photo no matter how many times I tried. And yes I signed out and back in and set all permissions for the app. When that did ot work I went to the office which was supposed to open at 8am but it was locked. Waited around for 15 more minutes and went back. Once there the employee working was very slow and not attentive at all. No professionalism what so ever. None of the dollies or furniture blankets were in the truck. It took an additional 20 mins to get everything together. I think that uhaul is only popular due to your legacy and vehicles being easy to move with. If it was not for that, based on customer service and getting everything on time, uhaul would fail miserably. I will not be suggesting uhaul to anybody.

Stephane B. 
Évaluation :
5

You are good.

KERAMATALLAH D. 
Évaluation :
3

I showed up early over 10 minutes before my alloted rental time. The truck wasn't ready on arrival, and we did not receive the keys until 11 minutes past our alloted rental time. Your policy states we still only have until 4 hours later from the agreed upon time, and not the time that YOUR employees gave us the keys. When questioning this, your employee was short and stated we should have been early if we wanted it at the time YOU said we could have it, which we were early anyways. Also, your company charged my credit card for the ESTIMATE as soon as we checked in with the front desk, but the total later turned out to be smaller than you charged me. Now I have to call the location to solve the payment issue and get refunded the extra funds you removed which is a huge hassle.

catherine D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDOUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOUFIANE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUNO F. 
Évaluation :
2

le "check engine" était allumé. Le fait de nous donner un réservoir à moitié plein rend difficile de le retourner à moitié plein. Cela nous oblige à mettre plus d'essence pour être certain. C'est abusif. Le réservoir devrait être plein et retourné plein. L'endroit est très difficile à localiser. Une minuscule pancarte devant qu'on peut difficilement voir de la rue. On ne m'a jamais dit que les bureaux seraient fermés au retour du camion. Instructions du texto en anglais seulement. Nous sommes au Québec. Des services en français devraient être donnés.

FRANCOISE H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
3

I was charged 18 $for the collision damage (insurance) when I did not ask for it. I was never even asked if I wanted it, but I would have declined as I always do. I feel ripped off.

MARK B. 
Évaluation :
1

Overcharged with booking, spent 40 minutes on hold to get it corrected only to find out I was refunded the amount but not the TAX portion that was charged. So Uhaul pocketed about 15 $that is not worth my time to spend another 40 minutes on hold to resolve. A few $$ here and there adds up hey?

FRANCOIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie Pascale A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
1

It took 30 minutes to get my truck that had been reserved months in advance. Once I got to the truck, a worker who was in another truck told me that the gas level that was on my contract (1/4 tank) was wrong (the tank was almost empty), but not to worry about it. Moreover, the truck was full of used coffee cups and the inside of the box was very dirty. Furthermore, no one wore masks inside the building.

Tobias B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNIE C. 
Évaluation :
1

Faster service Clean/sanitize van Easier app to use

LOUIS S. 
Évaluation :
5

was closed at the momentof dropoff.

PIERREJOSEPHANDR L. 
Évaluation :
4

They gave me a dirty car that I should have rejected. I needed to ask for the necessary things to clean it myself before I could get into it. To make the mattes workers, they decided to charge me for unclean car.

Seth D. 
Évaluation :
3

Si je n'avais pas eu une copie du contrat, ils ne l'aurait pas trouvé...

Jean-Francois C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

levesque C. 
Évaluation :
2

The locks used to secure the car key need to be replaced. I spent 20 minutes trying to get it open with the supplied code. It was extremely stressful because I wasn't sure if I was going to be able to retrieve my key and there was no one inside to help me.

Evan D. 
Évaluation :
4

Cargo van was a little dirty.

Christian S. 
Évaluation :
5

Great receptionist. Friendly and helpful. The U-haul was in great shape too!

Brian N. 
Évaluation :
5

Location and truck were great. Customer service on uhaul phone was awful and my reservation got switched from a nepean location to a quebec location the day before my move even though I booked a month in advance will not be using uhaul again.

Ramin C. 
Évaluation :
4

Moving equipments need to be available when you reserve them.

Mohamed Vall Z. 
Évaluation :
4

There were system problems the morning I went to pick up my truck - April 24, 2021. So things were slow (30 minute wait). I don't fault the location for that. They did the best to service the customers as best they could which I believe speaks for the true nature of their service level.

Hallam C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RITCHIE DJENANE P. 
Évaluation :
3

The left turn signal in the trailer doesn't work and the trailer door needs WD40 as it got stuck several times. The woman helping me was fabulous and helped me hook up the trailer with her manager on the phone. Yay!

Andre A. 
Évaluation :
1

Lockbox code did not work, truck was unlocked, no equipment in truck, never able to use the truck was still charged / sent an invoice for a truck that moved 0 inches.

Alexandre L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastien D. 
Évaluation :
3

Me cobraron más millas de las que usé. Cuando recibí el camión el odometro tenía 22 millas de más que lo descrito en el contrato, se lo indique a la encargada pero ella dijo que debía corregirlo con la ayuda del sitio web de U HAUL, lo hice y aún asi me cobraron 22 millas de mas. Llamé pero no me dan solución. ☹️

MILENA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andy E. 
Évaluation :
1

Terrible directions (funny how we have to have signs in both English & French,across Canada,but you get to Quebec & it's ALL French...not cool,for non-bilingual ppl)...their UHaul signage was horribly miniscule...trailer wasn't ready,even though we showed up later than the 8am pick-up...& it's ridiculous that we couldn't get a trailer from a closer location to the apartment that was being moved out of.

Allan S. 
Évaluation :
2

Clearer indication on where the parking lot is and where to pickup the keys.

Emmanuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRY I. 
Évaluation :
1

Did not respect reservation even though I called two times to confirm that my 10' truck will be available.

MARC M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
1

I had requested 5 moving pads, there were none in the vehicle The key location was difficult to find The key location was on top of a bush and muddy ground Very poor location

Marc L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PIERREDOMINIQUE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niraj C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franck R. 
Évaluation :
1

Se voir charger 5 fois plus le prix normal parce qu'on a barré la clé au contact ! Waoooo c'est juste faire l'argent sur mon dos. J'ai laissé le véhicule a la place 1h avant l'heure de retour, mais on m'a chargé.

JACQUES GUISLAIN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tam V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUES GUISLAIN L. 
Évaluation :
3

Took a long time to receive the vehicule. There was no windshield washer in the truck and had to buy some. One of the backlights was burned and the tires were awful. Was unable to use the vehicle during the snowstorm at all. It got stuck 3 times.

PIERRE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aymen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL M. 
Évaluation :
1

Very unimpressed with our experience; our order was not made 24/7 pick up as we requested at the location and we then had to go to another province to get our truck. Even though we were accommodated with a truck it was out of our way and the person we were speaking to was rude as to why they could not have keys dropped of to us at the initial pick up site. Overall this lead to a few hours delay during an already stressful time. Québec (the province that we had to go to to get the truck) has a 8 pm curfew due to COVID, but but because of the the delays we were not able to return the truck until after midnight. I called the police in Québec, and they said we could get a 1 000 $- 4 000 $fine if we were caught driving in Québec even if it was just to drop off the truck. When I called customer servicer at UHaul they said there was nothing we could do other than drop the truck off late and pay the late fees or extend by a day, either way they suggested we ask for a refund for the second day. We would like a refund for the 2nd day as a result of UHaul's mistakes.

Chrystal-Lynne S. 
Évaluation :
4

Very friendly staff. One area that needs improvement is the online check-in. It needs to be made clear to renters that they need to complete the online checkin before they leave the vehicle for after hour drop off. Otherwise very good experience

Bob M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANNY P. 
Évaluation :
5

The location was out of the way for me but this location was the only one with the 12 foot trailer. The staff were friendly and helpful. A very good experience overall.

Gary B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ghislain P. 
Évaluation :
5

Great service all round!

BRIANWAGACA N. 
Évaluation :
2

They dont inform the clients about the fees. When you drop it at another location.

Raphaelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
2

J'ai reçu deux appels en à peine une heure (9h42 et 10h36) pour me demander si je prenais toujours le camion, alors que je l'avais réservé pour 9h30. BIEN SUR que je le prends toujours: je l'ai réservé! Un peu harcelant comme façon de procéder. Vous devriez indiquer plus clairement que nous disposons d'une fenêtre de seulement 15 minutes pour récupérer le camion après l'heure de réservation... Ce n'est vraiment pas clair cette politique. De plus, le préposé qui m'a accueilli ne portait pas de masque de protection, ce qui est contraire à la loi. Pas impressionné du tout...

Maxime B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILLESJ D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Paul L. 
Non les évaluations ont été soumises pour cet établissement.

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