Le client n'a pas laissé de commentaire.
JOSE P
Customer Reviews for Get It & Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman that runs the location is a pleasure to do business with. He is always extremely helpful and informative.
Mark CVery positive experiences
todd tThe manager (owner) was amazing. He went above and beyond.
Gnesia FThe equipment I ordered was not on the truck. Red paint graffiti on the driver's side of truck. Despite my notification that equipment was missing, I was charged for it. Still awaiting credit.
Malissa AGreat place! No hassle Would recommend to everyone! Joe the owner is the nicest person!
VICKIL RI've rented from this location several times now. Joe is always helpful and accommodating. I started using this location after two less than satisfactory experiences with the location in my actual town. I'd highly recommend this location to anyone.
RAYMONDJOHN HGreat service very knowledgeable and helpful
Dan DJoe Guaradino, at the Moheagan Lake location was simply fantastic - excellent customer service!
Vincent DNo complaints. Very well satisfied
Shawn SMy husband had issues where the wrong number was given and nobody was available to help him. He said the van smelled very bad also.
Daniel CJoe was very friendly and professional. He made the entire process as easy as could be. I would definitely rent from Joe again.
Kathleen GOwner, operator was super helpful. Cool guy highly recommend location
Evan Fexcellent! the owner was there in the moment of the return and was very helpful and friendly, also in the moment of the pick up, the app amd the operator were very nice, helpful . 100 % back to the same location.
ALEXANDER BJoe was extremely helpful
kevin wPlease sent my invoice to my email address joec@jdcrestoration.com Thanks
joe cHelpful, professional and accommodating.
LUKE MIt was a fabulous experience. Love working Joe what a great friendly guy called me 2 times after hrs just fabulous highly recommended for sure
Ejohn LJoe was as usual, personable, answered questions on the fly and flexible.
ROBERT HThe WiFi was not on had a tuff time checking in for location
Ernst BVery quick and easy process. Friendly staff
Jennifer JThis was the worst experience I have had. The lock box for the key neither me, my friend or the clerk could open it. Had to wait 45 mins to get the clerk to try the lock box. Of course there was a line. This is really wrong I lost 45 mins in moving. Then they gave me another van and then there was bottles left in the truck nobody cleaned it out. No representative called me back when I sent a survey before complaining about this situation. On top of this I get charged twice for this, I really think I should not get charged the full price due to the fact the van was not ready. I got a smaller version then what I ordered.
Christopher FReceived a phone call from this location the next day asking where the truck was, so I explained that it had mechanical problems. No follow through from Hyannis! They told me to get it back the next day and that they would be open till 4. I rushed to unload it and got to the Mohegan Lake location at 3 and location was closed and I had to find a mall security cop that they close when ever they feel like it. That there is a lockbox in the parking lot I could drop off the key. To this day I have not heard from anyone that they had received it nor have I received a final receipt or an apology for the trouble we had and inconveniences. So to say the least my experience with Uhaul stunk.
Brian WHave more car tows available closer to portchester area.
Miguel RWas over charged by 4 Days and also on fuel charge of $36. Owner not a man of his word .
Kevin DThe dealers an asshole
lisa mI really appreciated all of Joe's help with navigating how to get to my final destination from Westchester! He was incredibly attentive and supportive!
Isabelle TJust waiting for a confirmation and a payment for the load share I delivered to WV?
Chris HJoe was fantastic !!
kevin wOnly took 15 minutes for our representative to handle the transaction including hooking up the dolly and loading the car and hooking up the safety chains which we were extremely appreciative A+++ rating and our trip to Florida was very successful thank you 🙏
bill mJoe was fantastic. He answered all my questions. It was such a quick and seamless process to rent a van and return it. Would absolutely rent a van again from here. Thanks again Joeand Sue F.
joe fAs always -Get it and Go delivered an exceptional rental experience. Great customer service when trying to locate a trailer that the corporate site said you didn't have, fast and easy pick up and check out. Outstanding in every way. Get it and Go is the the BEST UHAUL location on earth. Thanks again Joe!
David DThe roll down door would not stay in locked position. the Check engine light came on. the Transmission felt like it was slipping just a heads up. Otherwise the truck did what it had to do. The staff was courteous and helpful. I am sorry for the broken mirror but did not have a broom at the time, and due to being very tired after moving for two days. I did not leave the truck in pristine condition and apologize. I would have never left the truck in that condition if I had more assistance . BTW I literally slept for the next 24 hours. Sincerely Maureen
maureen SThe car wasn't spotless, the seat was sticky. The return process was a little cumbersome. I was charged more for gas though. I didn't agree with that.
Michele WChange the tires on the trailer they were bald
STEVEN CThis is a comment for Uhaul as a whole, and not for this particular location, but I rented over Veteran's Day weekend and was a little surprised to find out that there were no promotions or discounts for veterans or active military personnel. I understand Uhaul makes it money from the mileage charge, but any sort of discount would have been appreciated. In regards to the location in Mohegan Lake, Joe was very friendly and helpful. He answered all my questions and went beyond my expectations with his service.
Steven SFirst of all it was supposed to be open until 5pm got there at 3:15 and it was closed! My get it and go app was not working and had to spend an hour and a half on the phone to pick up the rental! Then when I returned it I was trying to use the app but still didn't work luckily I saw the worker from the location and he took the keys and finished the return inside . But then my charges were more than what they had secured so I was getting phone calls because the additional charge would not go through . The man I spoke to was not very pleasant and was threatening to charge me a $30 penalty if I didn't pay the extra $32 immediately . Of course I was going to pay it but wanted to know why it was more he just kept saying I sent you an email read it ! It was not a good experience with this location at all!
Kathy HGreat communication throughout the entire rental process. Great service and convenient location which streamlined process.
Corwin RThe mobile pickup was a complicated. And the lockbox are needs improvement very confusing and the lock was hard to open!
Stephan JThe employee I dealt with was friendly and helpful. I would have liked the van to be cleaner, but it served its purpose and had plenty of space for the job with a few trips. I would recommend this location. It was quick and easy.
Colleen EVAN EXTERIOR WAS DIRTY OTHER THAN THAT VEHICLE RAN WELL
robert lThe drop off location was misdescribed. I was told over the phone that it was staffed til 7 pm. That was untrue. The drop off location address was overly vague. It was the address of a large shopping mall and there was no further information on my contract on the exact location of the drop off site. As a result, I had to waste 45 minutes on the phone waiting for a Uhaul representative to clarify. Completely unacceptable.
JIM LVery easy drop off
Scott CKeep up the great service thank you
Douglas ZYou guys are the best, I have the best experience and customer service ever. I will definitely be using this location again and recommending them big time.
Itasha RVery easy and great equipment.
Michael MThe truck when i picked it up was filthy from the last users. It wasn't clean, the cup holders were dirty. Garbage was still in the truck that i threw out. Another issue was the gas was low when i first started it but on the app it was suppose to be 5/8th. I hope i do not get a fee for this.
Devin M