They charged me for furniture dolly and furniture pads that I never received. I took a photo and explained to the person as well. Uhaul truck only had an appliance dolly and truck was dirty with some baby books and other stuff and the wheel was very sticky. For what is worth, it could be done better.
LAURA R
Customer Reviews for Get N Go 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very well pleased
Eddie MMake sure you take a picture of mileage when it’s through a third party because they will get you like they did to me.
Eric OU-Haul was not cleaned. There was change, marijuana and dirt all over the floor, cup holders had drink residue, broken glass in the bed and the gas tank was "45 miles to empty." Also for me to check out the U-Haul from this location I had to call customer service to get an understanding of how it was done because the clerk/owner had no clue and no proper equipment to complete the check out process. He had no laptop and had to be told by the customer service representative to reach out to "Steve" his district manager to complete the process for him in order for me to be able to receive the U-Haul.
Rae BVehicle was dirty
Evvie CTruck cab was dirty. Attendant told us to take the key and check if the dolly was returned with the truck. I went out and the truck was unlocked and there was no dolly. The dolly we reserved was not on the truck, we were told we could drive the truck to the main office and pick one up. Not our job. Truck had no fuel, less than 1/8 tank. There was no pre-check for damages. Horrible experience.
andrew zThere were dirty clothes and used blankets left in the back and it smelled awful
Miranda CThe gas station 3rd party employee assigned insurance without my knowledge and when confronted at the point of return he called the cops and almost got me arrested by formatting a Friday police report in addition to him being racing and making absurd remarks need investigation and will be following up with the BBB also he charged me for 2 days when I used the truck for 20 hours
Davjd SKeeping the truck clean inside and in the back.
JORGE SMake sure the assistance U -Haul authorizes follow guidelines
WAYNE CWas charged $15 for drive safe in which I declined. Please refund my card $15. Check my online reservation for proof.
Mark KOvercharged! paid for gas when bringing back and they charged me for no blankets I ordered and charged me for insurance I denied!
Kevin RWorst experience. U-Haul agent racked up charges after I explicitly told him no. If I could I would shut down this dealer
MATTHEW NI made the reservation to include moving blankets and there wasn't any. The pickup location has no supplies. So after picking it up I had to drive to another location to pick some up, drove about 10 extra miles that you charged me for. I was also paying 2 movers $50 dollars an hour each and I was 30 minutes late due to the extra time driving to another location to pick up moving blankets. So this was truly my worst experience I've ever had with Uhaul, and I've used you many times.
Todd CMake sure windows, mirrors and head lights are clean.
Virginia SThe Drop off point was a BP gas station. I wasn't even aware that the drop off point for My U-haul van/ trailer was a Gas station until I arrived there. Drove around that Gas station block three times until I finally figured to go inside the Gas station to ask where thus address and if I'm in the right place...
Boris KY'all should verify how third parties vendors are dealing with customers. Didn't do a walk thru before and after my rental. Regardless of me asking. Engine light was on when ask was told that truck is running and not to worry. Then Charge me a fuel fee, after the fact that the truck was return with same amount was of gas. even thou I had my receipt. I have done other rental with the company and never had any issue expect this time. Was really discouraged with the experience of this location
Veronica SThis person refused to verify my mileage and fuel level upon drop-off and subsequently STOLE $75 from me by falsifying the "final bill." When I went back and questioned him, he told me he had "nothing to do with that charge". He said U-Haul did it. I have since been issued a refund. What reason do I have to rent form U-Haul in the future?
THOMAS JTh er y charged double for the insurance. I was told $14 and it was $28 .
Diane WOvercharged for gas and late by two hours and charged a ehile extra day.
David HFor starters. I was charged $45 in fuel. I only traveled 9 miles.Total rip off. I put 1 gallon of fuel in the vehicle when i dropped it off. This location is a total fraud!!
RICK HWhen I picked vehicle the haul representative did not go over the truck walk through… when returned truck the haul representative did not go through walk through when picked up truck fuel was in 1/4 tank when I returned truck it was on 1/4 tank the u haul representative did not inspect truck and I got an email immediately saying I was being charged 74 dollars for fuel and they did not even inspect truck
Karen PThe process was simple and easy :) thank you for the wonderful experience
Patrick HI rented a uhaul online. When I arrived at the location to pick-up my uhaul it was closed. I was told my rental was transferred to another location, when I arrived at that location they did not have the uhaul I was looking for. I had to call the uhaul 1800 number to find a rental. The rental location I picked up my uhaul was a gas station convenience store. Instead of candy on the checkout counter they had condoms for sale in a jar. I also put gas in the uhaul when complete, so there was more than had when I checked the uhual out and still got charged $30 gas fee.
Glen BStaff has poor knowledge of working on U-Haul related needs for customer service had too bad of a stressful situation on Derbyshire
sam bThe woman was rude and refused to help us return the uhaul. Hands down the worst experience I have had with Uhaul yet! And I was told I could return it a little late due to my inconvenience and still got charged
Brittney C