Évaluations des clients GET Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de GET Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Mary C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jordan R. le

Évaluation :

Everything was great! Thank you.

Clyde V. le

Évaluation :

No problems dropping off a trailer during the daytime on a holiday. Not sure how location would be if dark and rainy night (gravel driveway).

ron T. le

Évaluation :

This location was very helpful, pleasant, and very accommodating.

Gregory M. le

Évaluation :

Everything was easy and pleasant. Great customer service.

Stan A. le

Évaluation :

While the pick-up with a mobile phone is a nice idea, the hassle almost made me walk away several times in the process.

Kenneth T. le

Évaluation :

Have you associates check the key tag to make sure the truck# matches the truck# on the contract that a customer is given. I was charged $399.74 at drop off (in Michigan 9/29/19, when the truck was dropped off in New Concord, OH on 9/28/19) on top of the $124.13 from the pick up in Athens, OH.

Ralph M. le

Évaluation :

They were closed on Friday at 1pm but their hours are until 5

DARRYL K. le

Évaluation :

When I arrived there was no one there so I had to find a spot to drop the trailer and un-hook it myself. There was nowhere to clean my greasy hands after unhooking the trailer. When I called U-hau to say no one was here I was told to watch a youtube video on how to drop off the trailer and to fill out an online form. I chose not to do this and was told I would have to pay a $20 convenience fee because no u-haul worker was here like they were supposed to be. I guess the convenience fee was because I had to unhook the trailer my self and could clean up. Later a u-haul rep called me and said that they would not charge the fee. All and all very unprofessional and not Customer friendly.

Lawrence C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa L. le

Évaluation :

I honestly don't know what to improve on. I found service to be incredibly friendly and helpful and the vehicle was very clean and in great shape. The location was well marked and easy to find. I like the option for email contracts and receipts as well.

Earl S. le

Évaluation :

I rented a 26’ foot truck for 2 days in Parkersburg WV. Nothing was available when it was all said and done. They changed it to a 20’ and moved it to Vienna WV, no big deal as these towns touch. Again, I got a call saying nothing was available. They changed it again to 44 miles away. Mind you, this was a pick up and drop off at the same location. I had to pay mileage just to get the truck, almost $100 dollars. Unacceptable!

Gerald A. le

Évaluation :

This wasn’t my rental - my email was used for someone else’s rental. I don’t know how they even got my email or how far my privacy was breeched, but it’s not acceptable.

Jodi S. le

Évaluation :

I waited at the unoccupied pick up site for 45 minutes to have the key code sent to me, I was alone and it is a remote area. This is not on the site but Uhaul

Kristen G. le

Évaluation :

We came from out of state to do a phone pickup and the key was not in the box. We had to wait in the heat while the representative got ahold of the manager on the phone to give us the code for a different truck. After that, all was smooth.

Katie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug A. le

Évaluation :

Le client n'a pas laissé de commentaire.

James S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Phyllis Z. le

Évaluation :

Nothibg

richard F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aditya N. le

Évaluation :

The smart phone experience was buggy at times, during the photo uploading part while taking and returning the vehicle.

Brandi K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harold T. le

Évaluation :

Nothing to improve. Just keep on giving good service.

Thulisiwe B. le

Évaluation :

The associate helped me with everything I needed and explained things to me about the truck I was renting and that was very helpful and life saving!

Joseph L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martin C. le

Évaluation :

I had a difficult time with the website when I was returning the truck in that the website could not find my reservation or accept my password when I tried to make an account. When I entered my identifying info to the website to find my reservation, it just ended up going to a page to reenter the info. When I tried to make an account, I would not accept my password when I made the account. I had to get around this by hitting forgot password and resetting it.

Steven F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah J. le

Évaluation :

There is a fork in the road just at the entrance. There are uhaul signs to the right, but Google maps directs you to the business parking lot to the left. When I was choosing which to follow I chose the paved road as i wasn't sure about the gravel one and didn't want to get stuck driving a 26 ft truck. I did figure it out, and was able to get the truck back to the gravel road, but maybe a special note in the system/paperwork or bigger signs. Otherwise all was well. Thank you!

Nathan P. le

Évaluation :

My battery died too much

jesse S. le

Évaluation :

Le client n'a pas laissé de commentaire.

lisa R. le

Évaluation :

Friendly and helpful customer service from the gentleman working there.

Brian R. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL G. le

Évaluation :

Location was a bit remote and needs a paved driveway but I was able to access the van and key without a problem

Dusty K. le

Évaluation :

Le client n'a pas laissé de commentaire.

kyle C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bryce B. le

Évaluation :

The woman at this location was amazingly friendly. I did not have the best experience speaking with U-Haul company in Columbus who contacted me about my reservation, but the woman at Get Storage in Athens, OH was wonderful. She went out of her way to correct an issue with my reservation and was very kind and understanding. 10/10 would recommend this location!!

Chris N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gilbert M. le

Évaluation :

Better signage.

Theresa J. le

Évaluation :

The vehicle was fine and the service too, however, the location did not have any moving supplies available beyond a few boxes which I didn't need and a dolly (which I requested in advance), even furniture pads that I also reserved/requested online at the time of the truck reservation were not available, apparently they were not delivered to the store. I had to make an additional stop at a hardware store for bungees, tie down straps and furniture pads. Considering the tight mileage window given, adding an unplanned detour added to the stress of the move.

James Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christine O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Densel W. le

Évaluation :

Very friendly and helpful staff. Ready to answer questions

Cornelia C. le

Évaluation :

Very friendly and helpful staff. Will rent from this location as well as recommend to others.

Steve B. le

Évaluation :

This location is the best one I've found/used in Athens, Ohio. I would recommend them to everyone.

john G. le

Évaluation :

They went the extra mile and found me a truck on a very busy weekend.

Ann S. le

Évaluation :

Le client n'a pas laissé de commentaire.