Customer Reviews for Gibson Auction
(U-Haul Neighborhood Dealer)

93 évaluations

1633 N Laurel Rd   London, KY 40741

(606) 864-0483

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar - mer : 8h am à 6h pm
  • Jeu - ven : 8h am à 4h pm
  • Sam - dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(606) 864-0483

1633 N Laurel Rd
London, KY 40741

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar - mer : 8h am à 6h pm
  • Jeu - ven : 8h am à 4h pm
  • Sam - dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVIAN H. 
Évaluation :
5

Gibsons is over the top good people that are honest and trustworthy. You will get more than you paid for with there knowledge, clean, and WELL MAINTAINED equipment. Not to mention there understanding of tight situations. I RECOMMEND THEM TO ALL! I would not go anywhere else

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
1

I came in as a lone woman and feel I was taken advantage of. He gave me a truck that was old and poorly maintained. No gas cap, which is why I feel the gas was short, since I filled it back to its original amount, he did say that he had several trucks were the gas had been taken out during the night, which is when I dropped it off. It was 2 gallons of oil short, and the brake fluid was extremely low, with spongy breaks. I believe that I am due a refund and not owe any amount of gas, as I feel someone else took the gas I put into the tank. I also recommend newer vehicles and a better customer service. Or at least maintain the trucks and not send them out with missing door panels and ripped seats, low on oil and brake fluid.

Sandra W. 
Évaluation :
5

Mr. Gibson is professional and reliable. Highly Recommended!

Elaine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
5

Everything at the pickup location was exceptional. The gentleman that processed the rental was FANTASTIC. My issue was with the reservation process - it was a NIGHTMARE. I have rented 7 trucks from Penske in the last 1,5 years, and 5 trucks from UHaul and never had an issue until this time. I called in July, made a reservation. I called back a few weeks later because I had not received an email confirmation yet. I was then told that the pickup location had been changed from London, KY to Louisville, KY (2,5 hours away!). I explained that I would not have any way of getting to Louisville and asked why the P/U location had been changed. I then had 4 UHaul representatives tell me that UHaul never confirms a reservation until 24 hours before - even though the first UHaul representative, Christian said it was reserved and secured when I gave my credit card. I never had this issue or was told that with the previous UHaul rentals, and Christian who made my initial reservation this time even provided me with the phone number and name of the manager at the London, KY P/U location in case I needed to add or change anything. How can you expect someone to reserve a truck and not know until the day before if they will have a truck and then find out that the P/U location is 2,5 hours away?! I had to schedule and pay movers 2 months in advance so I could not take a chance that the truck would not be available at the time and location I was originally scheduled. I previously worked for a limousine/transportation company in NJ and we would have been out of business in a week if we operated like that. When a customer calls and is given a date/time/location and they provide a credit card for payment - that reservation should be secured. I am still waiting for a return call from 4 messages that I left for UHaul. I doubt I will get a return call. I am currently checking availability with Penske for 9/9/2022, and if I can secure a truck with them or another company I will be canceling my reservation that I currently have with UHaul for 9/9/2022.

PATRICIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vonnie H. 
Évaluation :
5

Great people to deal with .. friendly and so helpful,looking forward to do business again

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
5

The truck was clean and inside and we thought the air didn't work but it kicked in about 20 miles down the road. Just too hot outside and took a while to cool off

KAREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton H. 
Évaluation :
5

Everything went as planned. I will use this uhaul again..thanks..

Vernon R. 
Évaluation :
5

Wheels on passenger side were in need of inspection.

James B. 
Évaluation :
5

Aucun

Jimmy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Novie C. 
Évaluation :
5

They were very professional and extremely helpful.

Novie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deza R. 
Évaluation :
5

Awesome place to rent from.

james F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob V. 
Évaluation :
5

My rental wouldn't show in my app. Had to go in through the email U-Haul sent me. Had trouble checking out/in the truck. First time it's happened, but I got lucky and the pick up location had someone to help me.

Gregory Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donita H. 
Évaluation :
3

There was soda spilled inside the cab and the box deck was not swept. Things I didn't notice when I picked it up. I left it clean.

Al P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
2

Goo

Manojkumar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chene O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelci L. 
Évaluation :
5

I thought everything went great. I used the app to pick up the truck early and then to check the truck back in. Keys were easy to get and return. Lot was easy to find and access.

Gregory Y. 
Évaluation :
5

Extremely satisfied , always helpful . I will use this location for all my future uhaul needs . Thanks for all your help .

HOLLIS H. 
Évaluation :
5

Jamie was awesome to work with. I would definitely recommend Gibson Auction to anyone looking to rent a UHaul.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
5

S.O.

MELAINEE F. 
Évaluation :
5

Very friendly and helpful , and does all he can to accommodate . Will definately use for future needs .

HOLLIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY P. 
Évaluation :
5

It was an awesome experience! Thank you!!

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Excellent folks to rent from, I will rent my next piece of equipment from them.

CALVIN C. 
Évaluation :
5

Owner went above and beyond for me. He came in to meet me on a bad weather day even when he would have otherwise been closed. Much appreciated!!

REBECCA J. 
Évaluation :
5

Very professional and great customer service

MAZIE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donnie F. 
Évaluation :
5

I will definitely use Gibson again. Their location was easy to find & the owner was professional & helpful.

DEBORAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXIS C. 
Évaluation :
5

I don't see how you can improve on Perfection. I was beyond pleased with your company, great prices wonder people and even go out of there way to help even after hours, and there day off. I will definitely be using y'all again.

RICKEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Maintain your vehicles and make sure the vehicles are spotless and not a dumpster.

REBECCA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mazie L. 
Évaluation :
1

My pickup time was at 9. The location was closed when we arrived. We had to call a number on the door, the lady responded and said she would be there at 10:15 that they had changed our time. They never informed us of this. After waiting 30 minutes, we received a call back that the uhaul hadn't been dropped off yet and that they would call us when it did. We asked if there were any other uhaul available, while approximately 8-10 were in the parking lot. We were told no because those were reserved for fedex and ups. It was very inconvenient as we were on a time constraint and traveling multiple states away.

ASTYN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian V. 
Évaluation :
2

they didn't answer the phone, even tho they were "open". I showed up and the place was deserted. while fumbling with the terrible app, i couldn't get the key lockbox to open. Finally, a helpful person showed up with a door key, and did a work around to unlock the truck.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY S. 
Évaluation :
2

it was closed at 11:00 AM .... listed a number to call ... only got a recorded message !!! SAD

Larry S. 
Évaluation :
5

Top notch service! Came in when they was closed to rent me the truck. Would definitely rent my next Uhaul from them

TINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN G. 
Évaluation :
2

Not sure why this location was selected for return. It was much farther than 3 U-Haul locations I passed to get to this one.

Heather G. 
Évaluation :
3

They were closed. Location was not well marked for an out of towner to find.

MARY S. 
Évaluation :
5

Drop off was great. The reservation process needs improvement however. I had to call back after confirmed reservation to correct billing issues. Then had to call to get my pick-up location as it wasnt called to me. Then on arrival they didn't have and furniture pads as ordered. If you allow them to be reserved you should have them for use. If you run out of rentable ones then they should use the new ones in store off the shelf. You have a deposit to use against the cost. This is standard business operating procedure.

Kevin M. 
Évaluation :
5

Awesome place of business!!!

CLYDE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY S. 
Évaluation :
5

Gibson Auction is the best U-haul rental in london kentucky. I will rent again Thanks

CHRISTOPHER M. 
Évaluation :
5

They were great!!

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny G. 
Évaluation :
5

The owner Jamie was so very helpful. I will most definitely use his uhaul rental again when I need one. Highly recommend to anyone looking to rent a uhaul. Very kind and friendly.

Joyce H. 
Évaluation :
3

24/7 check out but these folks still come in and work during their time off. Good folks and easy to work with.

HEATHER G. 
Évaluation :
5

Was very nice and went out the way to take care of my business very thankful for thier service thank you 😊

Mason A. 
Évaluation :
5

Owner was awesome!!! Nothing but good to me. I WILL HIGHLY RECOMMEND this location for rentals.

Dustin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Risha M. 
Évaluation :
4

Your app is horribly optimized. I had to entire my login information 3 times each time I tried to use it to pickup and drop off.

IAN H. 
Évaluation :
5

Great people and great service.

doug G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram C. 
Non les évaluations ont été soumises pour cet établissement.

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