Customer Reviews for Gila Ridge Storage
(Concessionnaire U-Haul dans le voisinage)

78 évaluations

2671 E Gila Ridge Rd   Yuma, AZ 85365

(928) 317-3193

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(928) 317-3193

2671 E Gila Ridge Rd
Yuma, AZ 85365

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck in very bad and dirty conditions. Urine on the floor and seats, driver door won't closed all the way, tunable to charge my cell phone due charges on the truck won't work at all, very unsafe to drive alignment on the truck was very bad. Truck move side to side

CYNTHIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN H. 
Évaluation :
5

Nothing easy system!

JO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
4

Dropped off after hours.

Jeffrey S. 
Évaluation :
5

Nothing really ok maybe stay open a littler later then 4pm I think that's it.

jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley S. 
Évaluation :
2

Computer was not working very good! It took a long time to rent this truck and get paperwork printed. Also the person helping me argued with me about the gas gauge, which was incorrect on the paperwork. I tried to explain to her, but she got very defensive. The gauge showed 7/8th in the truck, the paperwork showed more. It was wrong. So I just took a picture. Very unprofessional with an attitude!

RUDY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W. 
Évaluation :
2

We called to confirm our reservation and inform someone that we would be a little late. The woman on the phone who did not give her name was rude told us we didn't have a reservation, then said we did. She gave us the lock code over the phone as we were picking up the truck on mobile. When we arrived we finished the online process, uploaded driver's license, and my reference was called and verified by a uhaul associate. We took the truck and later found out our check in process was not completed and there was no record of us checking out the truck. Thankfully Matt on the phone helped us sort out the situation and was phenomenal with customer service.

Blair F. 
Évaluation :
3

After using the online checkout/in system, I will not use Uhaul again. Far to impersonal, and enough quirks with picture taking and phone calls that I want no part of it.

David H. 
Évaluation :
5

Nothing... we were very pleased with everything.

Rachel C. 
Évaluation :
5

Nothing. Great personnel.

STEVEN G. 
Évaluation :
5

Amazing customer service. Fast, friendly, and knowledgeable.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Can't think of anything - everything worked according to my timeline and needs. No problems with the equipment either! Merci.

Alice A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denice L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya T. 
Évaluation :
5

Personnel very professional, courteous, and helpful. I would definitely recommend this UHaul location to anyone. Best Debra Wood

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
3

She was very nice and attentive but the truck had only a quarter of a tank of gas and when you have so much to do having to make a stop to fill the tank is not ideal, I don't mind having to fill it afterwards but starting with an empty tank of gas is not acceptable in my opinion. The door was hard to close and sometimes it would be half locked and I was afraid it would open since it was so hard to close.

diana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruth S. 
Évaluation :
3

It was very inconvenient that the location we were directed to did not have the blankets we ordered. We had to drive to a second location and still did not receive the number of blankets we ordered.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
4

Very, very Excellent ,very helpful.Was able to pick up truck day early,let me keep the truck an extra day,because of the holiday,but i did not need too. Merci

Gerry S. 
Évaluation :
3

Hours posted wrong for Yuma store.

Évaluation :
1

I was never told that there would be nearly 100 $'s in taxes and I called the corporation as well as this local office 3 different times to verify the exact amount I would be charged (because of the way that I would be paying). So, in the same morning I had scheduled my pickup for moving out of state, I had to leave and come back 3 different times because of their inability to coordinate pricing and inability to accept cash and their computers are so malfunctioned I didn't leave the office until nearly noon - I scheduled my pickup for 8 am! Still after all of these issues, was never offered ANY sort of compensation. No discount, no extra miles or day - really? Even after everything, not even an apology for being the most inept U-Haul facility I've ever worked with. Wow. Next time, I'll try Penske's.

Sabrina Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Very professional staff. I would highly recommend this location again.

tara W. 
Évaluation :
5

Melissa was great, very professional and courteous!!

Patti S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin P. 
Évaluation :
5

It was great that we could leave the truck there after unloading

Margaret D. 
Évaluation :
3

Worst experience ever. Was ready to walk out and not move anything. Used your company to move across the country with less stress. Worst customer service and zero knowledge of the computer system or poduct. Will never return

KRISTEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
4

I had reserved a trailer for pickup this date earlier on 4th ave , another location. However I arrived to pick it up later then the time they had set, so they rented it to someone else. It would be good they contacted client by phone before renting it to someone else. Also they should let the renter know that if they don't arrive by a certain time, it may be rented to someone else.

Eugene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynene V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA S. 
Évaluation :
3

The other location that the reservation were made was not helpful at all, my son was there over three hours before everything was made ready for him to go.

Jerry S. 
Évaluation :
3

The truck was dirty and really no overview

KELLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stuart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda R. 
Évaluation :
5

Service was great

Jeus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia C. 
Évaluation :
5

Have sameone watch the truck before it leaves.

DANIEL H. 
Évaluation :
5

Great service.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann C. 
Évaluation :
4

Your advertisement is misleading, you rent the truck for 19,95 ..but you fail to mention the 0,99 cents a mile and the fees in gasoline to refill the truck . so what you adverrtised as 19,95 ended up cost me close to 100 dollars . the mileage was the kicker it was over 51 dollars in milage local wich i don't remember eading in yoor advertisement. lesson learned next time i'll know to ask for hidden charges

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEKSEI M. 
Évaluation :
5

They were very friendly and helpful and made sure we had everything we needed.

COLLEEN B. 
Évaluation :
5

the lady at the desk was helpful and nice. I picked the rental due to the location was close to where i needed the truck but I would go back because of the people

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY T. 
Évaluation :
3

The inside of the cab of the vehicle was disgusting. It was extremely malodorous. Stains and debris of unknown source (question food vs other) over windows and throughout cab. It was pretty gross. This is the only reason I did not have an answer for the last question in regards to recommendation.

Valerie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH S. 
Évaluation :
5

The only other thing that I could suggest is to have the availability of larger trucks. Being so close to the Marine Base, when troops are deployed, if they have base housing it would be more beneficial to have a larger truck to move everything at one time instead of having to make multiple trips. Getting on the base the truck needs to be pulled to the side and inspected at the gate before entering the base. Overall it was a pleasant expericence. Very knowlegeable personnel and very, very pleasant. I would go back next deployment.

Sheila H. 
Évaluation :
5

Very clean and friendly location, would definitely do business with them again.

LARS B. 
Évaluation :
3

Inside of cab was somewhat dirty, food scraps, trash etc wasn't too bad just initial impression when I opened the door. My Auto transport was at another location and wasn't ready when the truck was ready. I had to get the truck, then go load, then drive back to town (about 25 miles) to get the transport. Took a lot of time and I ended up being charged for extra mileage. Plus I had requested a 17 foot truck and got a 14 foot instead. Honestly, I probably won't won't use Uhaul again... the personnel were fine, but the logistics were terrible.

LAURENCE B. 
Évaluation :
2

Truck was dirty inside cab and outside. Clerk was rude and in a hurry to get rid of us so she could close. Very dissatisfied. May us someone else next time.

DIANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL J. 
Évaluation :
5

Very helpful. I needed a copy of my rental contract from them, and they emailed it to me so I would not have to drive the 200 mi back to that location.

VANCE L. 
Évaluation :
5

Very nice people.

MORRIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS T. 
Évaluation :
5

Be more clear on your ad for 25 $refund for sweeping out the truck, it is misleading.

SHARON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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