Évaluations des clients Gilroy Gas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Gilroy Gas

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Robert M. le

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The truck's roll up door was in the up position and open when I arrived! Poor customer service.

Philip J. le

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There was only one woman working at this gas station / UHaul location and she could barely speak english. I filled the truck with gas and she never checked it. I read the drop off mileage and she never checked it. She was so busy with the gas station customers, she had no time to check my truck in.

Laura G. le

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Did not speak English and had no idea how to unhook a trailer.

adrian g. le

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Le client n'a pas laissé de commentaire.

Tyler C. le

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I could not understand the lady who was in charge. She spoke no English.

Tamie M. le

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The person renting the equipment needs better customer service training. As well as the person needs to learn how to apply a U-haul gift certificate. I was rather unhappy with the quality of service at this spot.

kathryn m. le

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Equipment was clean inside and I was UNABLE to pull the seat forward because it’s needs to be lubed but what irritated me was it had an eighth tank gas I mean good night it’s parked at a gas station you could’ve at least had a half a tank a gas. I did return the truck with a quarter tank of gas. Is the gas station is open late I really would’ve liked to have been able to return the truck that evening but closing at 7 PM didn’t work .

Justin L. le

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Le client n'a pas laissé de commentaire.

Dawn J. le

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It took over 30 minutes to return truck. They only had one person working, she was friendly and doing her best but was also having to handle the customers for the gas station and the internet was not working properly for her to return my truck in the system.

Serena W. le

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Fast and friendly.

Bradley C. le

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Le client n'a pas laissé de commentaire.

Diodoro M. le

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Le client n'a pas laissé de commentaire.

David R. le

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Had a lot of issues from beginning to end. I have used U-Haul multiple times but this time by far was the worst. First showed up to pick up my reserved U-Haul and gentleman and front counter tells me that their system is down and no trucks can be used today. Then the owner came over and I let her know I had a reservation. She told me it would be 2 minutes until the person comes in. This was no problem. If it wasn’t for her I wouldn’t have gotten a vehicle. U-Haul always goes over paperwork with me going over gas etc. not this time. When using U-Haul ramp and back deck were full of leaves and debris. Rep at counter said i could bring back anytime before 1. I came back at 12:30. Same gentleman at front counter tells me it is not 1 yet so come back later. I take my wife and my new born baby to lunch to kill some time. I come back to give key back. Lady let’s me know I went a total of 11 miles and asks if I gassed up. I let her know that I was not told to do so and if so how much. She tells me half tank so I put $10 in the tank and went back in. I had to wait a while because the gentleman at front is being trained. This experience was awful. Not what I have recurved in the past. I am a store manager and I know there is no way I would have my employees treat my customers this way. The guy at the front was really rude. The lady that helped was nice just not very informative and seemed overloaded.

Daniel O. le

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Le client n'a pas laissé de commentaire.

Mario A. le

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Everything was gochi

Vicki I. le

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Nothing as everything was perfect

dennis c. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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staff at the location were unfamiliar with the check out process as the primary business was a gas station. Had to complete check in by calling customer service rep (who was awesome!). Overall it was a fine experience but would have been better if the staff on site were better trained in the Uhaul check out process.

Isaac M. le

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Le client n'a pas laissé de commentaire.

Carlos C. le

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Le client n'a pas laissé de commentaire.

Tena V. le

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Girl at counter didn't speak English. Gave us a number to call. No papers to sign. Talked to manager and confirmed price. Gave phone back to her and she gave us the key. The truck was VERY dirty, inside and out. Food on floor and cup holder. Melted chocolate on floor. Outside was filthy, too. Windows and mirrors dirty.

Brian M. le

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I came to drop off and it was a gas station and I needed to drop the trailer off in order to remove the items from the truck. There was nobody to help me and I had to unhitch and move a 6x12 trailer by myself pushing it and turning it by hand. It was not good. There really was no checkin other than me getting the mileage and gas and writing it down for the cashier.

Rick G. le

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I ordered this to pickup in the santa Cruz area. Had to drive to Gilroy to pick it up. Took over an hour to get back to Felton because of traffic. Bad, bad. Should have been brought to the Santa Cruz area.

Dana K. le

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Truck was not cleaned and had broken glass in back of truck. The dolly was not there and had to go to second location to get one. Gas was listed almost a 1/4 tank higher than actual

Mark S. le

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Le client n'a pas laissé de commentaire.

Christie M. le

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Le client n'a pas laissé de commentaire.

janai f. le

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Le client n'a pas laissé de commentaire.

Gautam G. le

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It took me over 45 minutes to check in - even though I had done an express check-in. The lady there was very helpful - it was not her fault, but her system wasn't working.

jody c. le

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This part you probably don't want to hear. However this was the first time I've ever used U-Haul. So my experience is subjected to that. I have nothing else to compare it to. But do know that I was satisfied with the results. My only pet peeve was I wish that I had unlimited mileage. But I'll get over that. Thank you

larry l. le

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Original Pick up was supposed to be Chowchilla, Uhaul did not contact me and let me know the pick up location had changed to Madera, so I spent half a day trying to get a uhaul to me the Gilroy location was not helpful they were confused and then the lights were to chort to connect to any vehical I had to go buy an adapter

robert V. le

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There is no "Gilroy Gas" It's "Mobile Gas". Only 1 person running the place. Complain her computer was down. Constantly being interrupted by other customers buying snacks. Didn't receive a copy of any paperwork. She had to keep mine since the computer was down. A little hard on the English.

Cefren C. le

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Le client n'a pas laissé de commentaire.

James L. le

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Same computer problem as with pickup. Vendor wasn't able to get in system to check me in. After about 10 min I was told they would email me my final receipt. Perhaps your system is having difficulties.

Patrick D. le

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The staff person was clearly unfamiliar with the software program. She also was waiting on people from the mini mart and gas station at the same time she was trying to check me out.

martin b. le

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It was not till 24 hours before pick up that I was notified that the pick up location was changed. The new location was a 45 minute drive from the agreed upon location. This was a big inconvenience.

Renee M. le

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the lady kept restarting her computer and instead of asking me to wait or apologize she kept reaching past my face to take money and do transactions for customers behind me.

Gloria M. le

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On site Management and Staff were very disorganized. The Clerk helping with the reservation did not know how to use the computer system. Did not know how to navigate through the reservation process. We had to call 1-800-Uhaul to clarify the reservation which was done through 1-800 Uhaul. We had to Spend a lot time and delayed our trip. which cost us money down the road. Ownership has filthy facilities, with gift shop and store is very dirty. Surrounded with homeless and drug attics coming in and out. Store clerk, mentioned to us that she has been followed to the bathroom and nesds to leave her purse at home. Not a great facility to feel safe and customer service is horrible. Training is lacking and staff is scared and cannot communicate english well at all.Not a great facility to house UHAUL services. Ownership need to remodel and overhaul the the entire complex and create a safer environment for clients and his own staff. Very poorly ran and managed. Ownership should shut down for a season and spend some very needed capital to remodel the entire facility with old pumps. All in all a very poor feel for a Uhaul designated facility. Uhaul should greatly consider them as a vendor.

Thomas R. le

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Le client n'a pas laissé de commentaire.

raisa b. le

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The lady who helped me, didn't know what she was doing. I ended up going behind the counter and inputting my information on the computer. It was so unorganized and unprofessional.

Patricia M. le

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Have every employee trained about the uhaul pickup. My husband went to get the truck b/4 picking me up at the airport, but they wouldn't give him the equip. Because I wasn't there yet. On Friday nite I got a confirmation to p/u. And I told her that dennis would be picking it up. She did not pass that along to the attendant, so the attendant wouldn't release the vehicle. I was waiting at the airport which was timed to coincide w/ the truck pickup. So I was over an hour waiting. We go back to 6991 Monterey, and they have a downed computer, so she can't pull up my reservation. She called your represenitive and I told her the problem & she rectified it very quickly. We get in the truck, get home to load, and found out the girl did inot takepadlock off, so we had to go back and she removed the padlock. I had men waiting to load and we ended up being 3 hrs behind schedule. It was very disheartening and stressful. We got to our destination at 2:30 in the morning.

Kerri K. le

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Le client n'a pas laissé de commentaire.

Wendy M. le

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Very nice person working here unlike the Santa Clara location.

Nicole G. le

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Location was a bit odd-didn't seem like a typical U-Haul rental place, but we were in-and-out in no time with no problems.

Robert F. le

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I had a 15' truck reserved. When I got there to pick up, it was being washed...and had a very visible flat tire. I ended up with a 10' truck and had to shoe-horn in what I needed to move and leave some behind.

Victor P. le

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The gas station attendant did not speak English. She did not know anything about our reservation. She couldn't help us attach the tow dolly. We request immediate action and resolution for this disgusting service