Customer Reviews for Glacier West Boat RV and Self Storage
(Concessionnaire U-Haul dans le voisinage)

143 évaluations

3832 172nd St NE   Arlington, WA 98223

(360) 657-5252

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h30 pm
  • Sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(360) 657-5252

3832 172nd St NE
Arlington, WA 98223

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h30 pm
  • Sam : 10h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All Good

Mark K. 
Évaluation :
5

It was so easy! The employee was so friendly and knowledgeable!

Kimberly S. 
Évaluation :
5

Great customers service.. prompt and friendly! Wish uhaul had some aluminum trailers..

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

5🏅🏅🏅🏅🏅 service

Yurii N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H. 
Évaluation :
5

Super efficient pickup and return!

NATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON PETER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN ALLEN H. 
Évaluation :
1

I had called 4 times to set a reservation. With specifics of an enclosed trailer. Ended up having to do more than I needed as customer service representatives couldn't follow through on their promises and ended up towing my furniture and glass in an open trailer rather than enclosed as I had asked. Trailer had mud and was not a clean trailer when given to me, unwashed.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Inventory of light adapters needs to be kept up

PAUL B. 
Évaluation :
5

Thanks for the help

CHRISTINE A. 
Évaluation :
5

The whole process of just so easy, thanks

RICHARD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

The mileage was messed up when I returned the truck, hadn't been reported properly when I left. Other than that, great experience!

KYNTASHA P. 
Évaluation :
5

Excellent!!

Kim M. 
Évaluation :
5

Very friendly and efficient staff.

Cynthia L. 
Évaluation :
5

Great service

Gustavo G. 
Évaluation :
4

Would have given a five star but had to wait about 10 minutes for the desk person to finish cleaning one of the storage units. Otherwise very efficient system for bringing the trailer out to me and hooking it up. I would certainly go there again.

Curtis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Graham H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA D. 
Évaluation :
5

Zack was great to deal with!

BYRON R. 
Évaluation :
3

Stop pushing fake covid Nazi crap on your customers. Stop making your employees push Nazi BS. Don't ask me to put on a mask. In fact Don't talk to me about anything other than the rental. I'm pretty sick and tired of your weird death cult religion BS

David D. 
Évaluation :
3

The cab of the truck was filthy when presented to us. The site does not offer mobile app pickups. Not open on Sunday.

DANIEL H. 
Évaluation :
5

The manager of this specific location was just plain great. He was friendly and gave very good information about the rental of the item and care . I would recommend this rental location to anyone. Thank you for such great service

WILLIAM I. 
Évaluation :
1

Staff was confrontational rather than helpful. I will never use this location again.

GARY B. 
Évaluation :
1

My credit card information was on file and they still asked the person that I had pick up the U-Haul for their credit card and charged them for everything. Calling U-Haul I was told they should have asked if they are charging the card on file. I was also booked to pick up the U-Haul in Marysville and the day before picking up the U-Haul it was overbooked so I was going to have to go to Lynnwood opposite direction to pick up the U-Haul but then I kind lady at U-Haul found the location in Arlington and was very helpful with setting that up. It was just a very stressful unorganized experience

RICHARD W. 
Évaluation :
3

Marking of previous dings to the vehicle. There were multiple that were not marked.

PAIGE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
1

We Reserved a 26 Foot truck Needed to pick up our 20 plus foot trex deck boards we arrived to find a 20 foot truck with a 3 foot attic and was told as we watched a 26 foot roll in that it wasn't our 26 foot truck we were stuck with a 20 foot truck that only had 17 usable feet in it so we had to make 2 trips because of this which caused Extra Miles which we had to pay for!!! This Experience was Truly A Burden with Extra Expense!! A Bad Experience with This Reservation!!

NOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK K. 
Évaluation :
5

Staff was great an the check out went quickly. I wish they opened a little earlier.

MARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Easy to work with. Pickup and return went smoothly. Staff was professional and nice and available.

BRYAN J. 
Évaluation :
5

Easy service

JEAN FRANCOIS M. 
Évaluation :
5

Great service competent people

Marc H. 
Évaluation :
2

You told me I had the vehicle rented for 48 hours. The person at the site said that no, U-Haul only rents by the day. You said I could use my mobile app to pickup the truck before the site's business hours. When I arrived the site was closed, and the truck was locked up behind a security gate. I was not able to use the mobile app.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE E. 
Évaluation :
1

I was given the wrong size truck and not told until I was 60miles away on a job site when I called to complain that the box seemed a lot smaller than what I ordered. The truck smelled like urine so I had the windows down, then i needed heat but the heater smelled like cigarettes. I was told I would obtain a refund, that was well over a week ago and still nothing. I was told a Mngr would contact me, still hasn't. I am very disappointed in how things not only went but how they were handled after I made a complaint.

Travis W. 
Évaluation :
5

We reserved a 20-25 foot truck and were given a 15 footer. Not good for a cross state move. Reservation system is terrible.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYNO L. 
Évaluation :
5

THAT YOUNG MAN IS THE BEST CUSTOMER SERVICE I HAVE SEEN,,I LIKE USING THIS PLACE ONLY IF I CAN,,

Gilbert L. 
Évaluation :
3

I still have a pending charge on my debit card that I was told had been reversed. The online reservation process was a waste of time, since we had to do everything again at the location. Was reserved under one name with an added auth driver. They transferred reservation to the auth driver name. So much confusion. Truck smelled bad like stale cigarettes.

JOSEPH S. 
Évaluation :
5

Overall, I had a wonderful experience with this location. The check-in process with was quick & easy. The staff was very helpful. The check-out process was equally quick & easy too. I would recommend this location for a u-haul rental.

ROBERT CHRISTIAN B. 
Évaluation :
5

Drop of and pick up went smoothly and I needed a different ball and he helped me out.

Thomas W. 
Évaluation :
5

Truck was clean and ran well, even in the cold weather.

Tomas E. 
Évaluation :
5

I went to the location where the truck was located only to find out the truck I signed was actually at another location. Extra time was needed to go to the other location which was impossible sic[nce it was 4pm and the location closed at pm

diane B. 
Évaluation :
5

Charge less per mile. I think $1,39 per mile is very steep.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES CRAIG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

No issues whatsoever. The Manager Zack Koester was extremely helpful and we will be renting form him again in December!

Jeffrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
5

Had the right equipment and very helpful. THank you

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn R. 
Évaluation :
3

I would not recommend using U-Haul to anyone at this point after how I was treated this last go around. All the people working at this location were great it's the U-Haul scheduling system that is worthless.

NICHOLAS JOSEPH O. 
Évaluation :
5

keep up the good work

william F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Great customer service, friendly and they made things very easy.

Justy M. 
Évaluation :
1

I was charged for an 8x12 van and pads for $5. Never rented these and have never been to this uhaul place Glacier West boat and RV.

LYNN D. 
Évaluation :
5

Glacier was great. Camano was NOT!

JOHN B. 
Évaluation :
1

Initially, went well, vehicle was clean, check out - easy. Little mix up as two people had same vehicle scheduled. Since I was first to check out and hit the web button - I got the vehicle. I was told there was no check in drop off box. However, I knew I could back up to the building and put key in safe place. I live 1,5 hours away from drop off location. I gassed up the vehicle. I took pictures of truck backed up to building. To check in I sends email to Uhaul and called Before 9am. Then I get Call from the person who works at facility saying I can't do that and I damaged their building. I have the picture - I didn't. I was charged regular rates - he originally wrote it up as local. Fix you drop off process -it's 2020. I don't recommend threading customers that your going to charge for Building damage. Don't use this location.

CLINT J. 
Évaluation :
2

We reserved the unit over the phone via your call center. They asked for a credit card to reserve the unit. I sent one of our employees to pick up the trailer 6 miles from our office only to get a call saying they would not finialize the rental without the person with the card in person to sign for it. If I had been told this detail on the phone I would have planned much differently to pick up. It cost me more in lost time and manpower waiting around than it did for the rental. Very unsatisfied.

Eric S. 
Évaluation :
1

I had to drive 40 miles one way to pick up the dolly. I saw plenty at my local uhaul less than a mile away and know for a fact one was available in edmonds within an hour of me picking this up, would have saved me over an hour of driving and 10 gallons of gas. Honestly capped of a ridiculous experience. I also was told to bring my vehicle requiring 2 drivers and upon arriving told "we can't help you load it"

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

This was the best experience with UHaul yet. Easy, fast, helpful and courteous. Will definitely use them again.

Christel P. 
Évaluation :
5

I was greeted quite quickly, gentleman at counter was very knowledgeable, informative, and cheerful. I have rented at Glacier previously, and I will again. Bob Pierce

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAURICE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARTH W. 
Évaluation :
5

It was great. Would rent there again if needed.

Kevin T. 
Évaluation :
5

Great Service

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
2

Truth and honesty and follow through. I was told that there was only a quarter tank of gas and that I needed to replenish to that amount or I would be charged $4 per gallon. I opted to return truck and go ahead and pay $4 per gal for gas. I was charged a lot more and when I called the next day was told they forgot to tell me that if the tank was turned in under quarter tank, then there was a $30 charge assessed. The rep told me he forgot to tell me this, but that he had to charge it because it is policy and I signed the tiny writing in the contract. When I got the verbal answer that gas replacement would be $4/gal and hiding the extra charge, that verbal answer IS the contract. Such hidden dishonesty. The advertised $29,99 for a day turned out to be over $170. Highway robbery. Go elsewhere everyone!

Audrey W. 
Évaluation :
5

I called or stopped by 4 other U- haul locations and was appauled at the lack of customer service and in fact thought some were just trying to scam me. One place wanted $250 for a one-way car dolly same state, another had one and I was there in person but wouldn't help me reserve one - said I had to do it on line and would give me no other information. I'm glad I found the place in Arlington - excellent service!!

Gene A. 
Évaluation :
2

actually I wont recommend UHaul to anyone unless they under stand that you guys bait and switch. you say its only 19,95 to rent a truck but then you charge another 19,95 fee on top of that so in truth its almost $40 dollars to rent the truck + 0,99 cents a mile.

Elizabeth R. 
Évaluation :
5

Have the guy who is explaining how the truck works (lifting the back, making sure the latch is in correct position, pushing button on or off for towing) talk a little bit more slowly. He was great, but talking so fast (like someone who has given the speech a thousand times) it was hard to understand him.

paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Very friendly management. Knew his stuff... I would have rented the wrong truck had he not asked the right questions. Merci.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
5

Perfect

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
4

I would prefer to have an after-hours/night drop option. Everything else was fine, clean and well maintained.

Lisa E. 
Évaluation :
5

Nothing, keep doing what you are doing. Providing excellent customer service and products.

Gary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi I. 
Évaluation :
2

Equipment was broken and did find out until I tried to use it and business place closed Could not use it at all Told desk clerk and showed why it didn't work

ROGER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carson H. 
Non les évaluations ont été soumises pour cet établissement.

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