Évaluations des clients Glassman Auto Glass

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Glassman Auto Glass

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Chong K. le

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Le client n'a pas laissé de commentaire.

samuel B. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Josue C. le

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Le client n'a pas laissé de commentaire.

William F. le

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I rented a van from 10:40am -12:00pm on 12/18/2019. I reserved online, did not purchase insurance and reserved a dolly. Upon arrival this experience seemed more unorganized than ever. The employee handed me the keys, did not go through normal rental procedures (insurance, mileage and gas check, vehicle check, etc). I opened the van and there was no dolly. When asked the rep stated he didn’t have any. I stated there was no purpose of renting the van without one and he went to the back and pulled one out. I took a photo of the mileage and gas level. I drove 6 miles one way and 6 miles back. 12 total miles. Upon return of van there was no paperwork to complete or nothing to sign or inspect. The next morning I was charge for vehicle insurance, 100 miles driven, gas tank returned under level. I am furious. I called and the rep had no answer for how that happened. But he was the same rep who did not offer the usual uhaul procedures when renting a vehicles. I rented from uhaul on 11/29/2019 at the saddle brook, nj location. I know how the process is suppose to go. The owner has assured me a refund of $91.53.

MIKE L. le

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That place need more truck and van and then I was calling for a pick up and they said that they had never ever had a pick up on there locations and they were just waiting for the company to bring more truck to them. I just love the way they was treated me with respect and honesty and it was so fast and quick in that location. Also it was clean and they were very good in their place and also professional and respectful with the customer and being honest with me with the truck I was renting from them I will keep going to that place and also I will tell anyone who is going to be renting truck from uhaul to go to Glassman Autoglass.

Hye Sun C. le

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Le client n'a pas laissé de commentaire.

Jason W. le

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price per mile of 1.99 is too high, should consider lowering it

Mary F. le

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The owner was 30 minutes late, and no one told me that I could check in online and use the code i got there to open the key box.

Anderson M. le

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Le client n'a pas laissé de commentaire.

Giancarlo G. le

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Larger trucks availability. I would've been convenient if we decided to change truck size, it would've saved us an extra trip. Second, the process to check for the option to upgrade to a larger truck, this process took a long time, in fact reservation was cancelled and had to be reprocessed, so from 8am pick up, it turned to a 9am pick up, in which pushed the whole moving an extra 2hrs due to a late start.

Alexis S. le

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TKS

Emmanuel O. le

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very professional and helpful

Melanie S. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Shea K. le

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The customer service support I received was awful - there was some confusion regarding my pick up time and both U-Haul representatives I spoke with were rude and impatient. I didn’t feel valued or respected at all, to the point where I won’t be using U-Haul for my next move. Moving is already stressful enough - adding in an attitude from customer service representatives only made the day more stressful.

Benjamin C. le

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The person in charge was not there when I showed up and could barely explain how to access the key. When I went back, I was over charged. I suspect by him but he kept claiming it was a corporate thing. I contacted customer service but never heard back. There are other options. I'll try them instead.

Gaspar R. le

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The gentle at the front desk appears a little atound the edges and looks can be deceiving. He was the nicest man. Took great care of me. The Glassman are awesome!

Joseph W. le

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Le client n'a pas laissé de commentaire.

Andrew N. le

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Le client n'a pas laissé de commentaire.

Sunil Y. le

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Got over charged on the miles. Actual miles used was 19 but got charged for 45. The location didn't indicate the starting miles on system.so had pay double the miles.

Lingard M. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Don’t switch pick up locations on customers last minute

Amanda F. le

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Le client n'a pas laissé de commentaire.

Lisa D. le

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Le client n'a pas laissé de commentaire.

Christine S. le

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An option where we can rent a driver from uhaul would be a great service option.

Stephanie P. le

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Make sure you let the customer know about insurance before adding it upon yourself

David H. le

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Le client n'a pas laissé de commentaire.

HANGYU T. le

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maybe wipe the seat and dashboard. kinda dusty

Mary C. le

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The man that owned the business was a real dick. He lacked knowledge of the equipment. Connected the wrong trailer to truck, had to switch trailers from truck. He disconnected the tow Dollie while car was on it. The Dollie lifted off the ball joint from the truck. Stupid thing to do.

fran A. le

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Le client n'a pas laissé de commentaire.

Pedra B. le

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Great location Will Rosario greeted me with a smile each time I came in. Really great service. Drop off was seamless.

Brianna M. le

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I got charged extra for gas when I filled it back up to exactly how I got it. The form was not accurate when it stated how much gas the van originally had. It said that it was 7/8 and it was only 3/4 full when I got it so that's what I filled up. Next time be more accurate with how much gas is in there to begin with.

Jeff K. le

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very helpful

robert C. le

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Le client n'a pas laissé de commentaire.

Gloria H. le

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The location sharing feature to return the truck was not working so the returning process was very difficult and frustrating.

jamar L. le

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Le client n'a pas laissé de commentaire.

sang L. le

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Very helpful and attentive.

Nikhil M. le

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Le client n'a pas laissé de commentaire.

Jean-pierre T. le

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Not charge for a full day when somebody is late........1/2 hour, 1 hour or 2 hours. U-Haul should a percentage only, and not a full day. When I did my reservation online you guys want to know if it’s for 6,7,8............24hours. I’m ok to pay for 24h, but you guys should be a little bit more flexible when somebody’s late up to 2 or 3 hours

Bup Hoi K. le

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Le client n'a pas laissé de commentaire.

ERNESTO C. le

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No one around no info where to drop of trailer

Wilfredo_Alexand S. le

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I chose this drop-off location because it's listed as a 24 hour drop... The office closes around 5pm and the key drop box is not located next to the office door (It's on the garage, behind the office)... I had to return the following morning and was penalized for exceeding my mileage allotment... This experience has turned me off to U-haul and I'll gladly use Penske from now on.

Gema S. le

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Le client n'a pas laissé de commentaire.

ki H. le

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Le client n'a pas laissé de commentaire.

Gene R. le

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There were few items I had also tried to rent along with the uhaul. I ordered rental online, along with furniture dolly and utility and furniture pads, and none of them were inside uhaul. I was at uhaul location at proper time of original pick up, however nobody was available at Glassman Auto Glass for assistance.

Sungwoo L. le

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It was the most unsatisfactory experience of all. When I went to the location to which I was assigned for drop-off, they said they don't take trailers back. So I asked them what to do & where to go, they didn't know. I called other locations nearby to see if they were taking trailers back, but couldn't find one. I had to talk to many reservation managers, got transferred to other departments several times, and had to talk to 4 different customer service representatives through 4 different calls. After long attempts, parked in the middle of the road, I was able to get assigned to a location to drop off the trailer, but because of the entire situation, my & my friend's schedule to travel onto another state was affected.

Dana M. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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Le client n'a pas laissé de commentaire.

Barry D. le

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A light on the dash said the tire pressure was low. When I told the person he said it was ok. He couldn't be bothered to even look at it.

Sebastian B. le

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Le client n'a pas laissé de commentaire.

tia V. le

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Le client n'a pas laissé de commentaire.

Steven P T. le

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Le client n'a pas laissé de commentaire.

mike R. le

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During course of travel, noted that trailer door began to stick a little. mentioned this to attendant as friendly information. Attendant immediately launched into speech about charging me for damages, demanding to see if I noted such at signing for unit in NV. This despite his co-worker who inspected the unit clearly indicating to him that there was nothing functionally wrong with door.

Kenny W. le

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Thank you for the refund I really appreciate it really appreciate it

Larry S. le

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Perfect from start to finish

Sharese H. le

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Le client n'a pas laissé de commentaire.

Yzel O. le

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Transaction was easy and smooth. I will definitely be using and recommending this location.

ki H. le

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Le client n'a pas laissé de commentaire.

Kathryn C. le

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The entire experience with Uhaul was so disappointing to the point that I will never use Uhaul ever again - for anything. If you are looking to pick something up, factor into the equation that there is a HIGH probability you will be sent to multiple locations, not in close proximity to one another, to get what you actually. need.

ki H. le

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Le client n'a pas laissé de commentaire.

Ade O. le

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I dropped off trailer on Sunday morning. I called and the guy came out and said just leave it there. I did that and left. Later in the night I decided to call UHaul to confirm all is well. THEN they told me about the dropoff process. I had to go all the way back and follow the process. This should have been covered upfront or by the person at the location who was doing something else!

Jin K. le

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Le client n'a pas laissé de commentaire.

Marcelo A. le

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Le client n'a pas laissé de commentaire.

ROBERT R. le

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Best customer service

David O. le

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Le client n'a pas laissé de commentaire.

Aurea R. le

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Le client n'a pas laissé de commentaire.

Jacqueline F. le

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We received a call from Uhaul stating that the trailer we rented was not available at our original pick up location (RT46 Saddle Brook, NJ) & that it was switched to the Glassman location. When we arrived there, they told us they did not have a trailer for us. They claimed they had emailed and called us to notify us of this, we never received an email, call or voicemail. After much argument, they magically produced a trailer for us. They charged us a cancellation fee of $50 which should have never been assessed as this was an internal problem with Uhaul.

Ki Weon H. le

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Le client n'a pas laissé de commentaire.

GUNN R. le

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It wans't easy to find the key drop off box. The parking lot wasn't paved well.

david R. le

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Le client n'a pas laissé de commentaire.

ANTHONY L. le

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Le client n'a pas laissé de commentaire.

Hyla B. le

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It was hard to locate because there is not a U-Haul sign but I found it. I did an after-hours drop off. Facility looked very clean.

fabian L. le

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Le client n'a pas laissé de commentaire.

Van T D. le

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Everything was good, but the only thing is the Rate per miles. Very expensive.

Donald H. le

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Mr. will was polite, accommodating, and had the process explained clearly. Every thing from pick up to drop off went smoothly

jieun H. le

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Le client n'a pas laissé de commentaire.

Rommel M. le

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Receptionist was very nice and helpful!

Miguel T. le

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Le client n'a pas laissé de commentaire.

THOMAS F. le

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Price to high!

William S. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.