Évaluations des clients Glen Allen Truck Rentals & Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Glen Allen Truck Rentals & Storage

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Brian R.
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I was not given the discount I was promised for returning the vehicle, which was nearly empty on pickup, with 1/4 of a tank - which I did. I called to speak with someone about this, left a detailed message with contact info, and did not hear back. It has been a week

Chris B.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Le client n'a pas laissé de commentaire.

demond K.
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Le client n'a pas laissé de commentaire.

Mark B.
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Efficient clean and pleasent for both pick-up and return.

Daniel R.
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Always fantastic customer service. Will not go anywhere else!

Randall H.
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I would not deal with any other U-Haul rental locations including ones on my side of town which are 20 mi closer to me. This location sets a standard for other places that they should at least try to achieve what they do not

Randall H.
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I love this U-Haul location place they exceed everywhere else I've ever dealt with in the last 45 years

Tneil W.
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Things happen, my truck had an issue. Ruth did everything to make it right for me and my family with this rough experience. Her service is impeccable!!!

JAMESDAVID F.
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Attendant very helpful switching trailer size since I ordered one too small.

George C.
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Rented a 5x8 trailer and wasn't connected correctly. Was going down 295 south and the trailer disconnected from my vehicle. The twist lock was not secure. Damaged the bumper and back door. Almost flipped my vehicle with my wife and I. The other place on Domion Rd location was great. They gave us another trailer and made sure everything was correct. The the young man that came out to check things out was very nice. He ended up bringing it back to the shop cause he didn't want us to have another accident.

Mike H.
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Le client n'a pas laissé de commentaire.

dan D.
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Le client n'a pas laissé de commentaire.

tracey P.
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Very customer service focused. Would highly recommend

Robert H.
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Everything went well - the office opened about 5 minutes late but they were very prompt in taking care of my business and sending me on the way

joann M.
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Le client n'a pas laissé de commentaire.

MATT O.
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Excellent and fast customer service. Highly recommended.

Elissa M.
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We had an excellent experience picking up our rental truck at this location. There was an initial problem securing the truck we needed, but the staff was very accommodating and helpful. Both of the individuals who checked us in at the front counter were wonderful and we were so impressed with the customer service. When I called back the following day to address some questions, I was again blown away by the customer service. By far the friendliest experience I've had at a Uhaul location!

Kristi D.
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Le client n'a pas laissé de commentaire.

Michael B.
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Great experience! Everyone was professional, friendly, and happy to help. I highly recommend this location for your U-Haul needs.

kristi C.
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I was pleasantly please with my experience in the truck rental. From my first phone call about renting a truck, to the actual checking in and the return process was great. All the guys were great and very helpful. Oh, the location was very convenient.

Robin E.
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Le client n'a pas laissé de commentaire.

JOHN G.
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It would be difficult to improve upon customer service efficiency (Ruthie!) and quality. My only issue was that the 15 foot truck has a cargo bed of 12 feet and a cabover section of about 32 inches, which I wasn't aware of. However, it all worked out just fine.

Larry M.
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The staff here is super well trained, professional, personable and easy to work with

Thomas H.
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I have rented items several times from this location and they are ALWAYS courteous and efficient , not something we see enough of these days

Maurice J.
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Fast friendly service

Pamela P.
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Attendant was awesome

ARAVIND K.
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This is the best u-haul rental location. Awesome customer service and handling. So friendly people and hassle free process.

Stacia S.
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Le client n'a pas laissé de commentaire.

Sergio T.
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Le client n'a pas laissé de commentaire.

Curtis S.
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The two men were excellent and knowledgeable. Highly recommend this location.

Edgar K.
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Nothing at this time

Marykay S.
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Check engine light and a trailer light was on the dash. I could not adjust the side mirrors I did not feel save driving this vehicle.

Richard H.
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Le client n'a pas laissé de commentaire.

Mike A.
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Second experience with uhual and had a great experience. Thank you very much

SCOTT P.
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The uhaul employee was above and beyond the best interaction i've had with a uhaul representative in the years we've dealt with the company (always positive).

Craig S.
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Le client n'a pas laissé de commentaire.

Mohan K.
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Vehicle location was little challenging, if you can share the LAN and LAT of vehicle it would be more easy to pickup and/or drop vehicle

Todd M.
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Le client n'a pas laissé de commentaire.

dean M.
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Mothing

william P.
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I was very impressed with the high level of customer care and service from this facility! They got me going and on the road in no time!

eva P.
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Le client n'a pas laissé de commentaire.

Robert Y.
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Le client n'a pas laissé de commentaire.

Evon D.
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Le client n'a pas laissé de commentaire.

Scott K.
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Le client n'a pas laissé de commentaire.

Mike H.
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Super experience, this is my 2nd time using this location and again had a great experience. I'd recommend it to others needing this service.

FATMATA J.
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Le client n'a pas laissé de commentaire.

Vivekvardhanredd A.
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Le client n'a pas laissé de commentaire.

TIM H.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Everything, from ordering online, to pick up and drop off were very easy and the Staff was very friendly. Definitely use again!!!

Kenny K.
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Le client n'a pas laissé de commentaire.

SAMUEL S.
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Very friendly, very convenient and great customer service.

Sterling Y.
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Thank You Ruth, Dennis and the rest of the Dominion U-Haul Group. Our move went well and you all made it so much easier. Thank you again and a happy 2021 to you!

ERIKDAMIEN E.
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Le client n'a pas laissé de commentaire.

Christian F.
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⭐⭐⭐⭐⭐

Harper B.
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Le client n'a pas laissé de commentaire.

Anil S.
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Awesome service. People are very friendly and nice. Loved the experience here

jaamal H.
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Great customer service and friendly as well

Tiffany L.
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People were very friendly, knowledgeable, and fast. Thanks

CHARLENEDELMA S.
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Le client n'a pas laissé de commentaire.

Chris M.
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EXCELLENT

DUSTIN R.
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Le client n'a pas laissé de commentaire.

Khalood S.
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Le client n'a pas laissé de commentaire.

ARAVIND K.
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The associates were so friendly, welcoming and more than helpful in assisting me/customers. Easy, no waiting, no hassles in getting any truck/vehicle from here. I'd heavily recommend this location for anyone looking for.

Nadia F.
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Le client n'a pas laissé de commentaire.

Jefry H.
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Thank you to Ruth, Xavier, Dennis, and all at the Dominion Blvd U-Haul for the excellent customer service and excellent equipment for my rental this past weekend. I look forward to coming back and will be looking for every opportunity that I have to come to your location! BTW Xavier was especially responsive to getting my rental van ready even as he was getting off work for the end of day or was on off-duty time!

SAMUEL S.
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Nothing

TERIOK C.
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Le client n'a pas laissé de commentaire.

William R.
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I made a website reservation at the closest location without any difficulty, picked up the trailer and appliance dolly in 5-10 minutes with Xavier's help, then returned the trailer, put the dolly back in the store, gave Xavier the contract paperwork and left with his promise to email the receipt. The receipt came that evening. This was a most pleasant rental - Xavier was particularly helpful getting the trailer and getting me out the door. When I first walked in, I asked if I should activate the reservation on my cell phone and he said he'd take care of it, asked me a few questions to confirm things, then met around back where he pulled the trailer across the lot and hitched the trailer to my truck. When I returned, I put the trailer away, entered the office where he was behind the counter. He offered to put he dolly away but I had wrapped the strap up and just put it away myself and handed him the contract paperwork on the way out. He said I didn't need to wait (there were others there). You have good equipment and you're fortunate to have someone like Xavier providing such prompt, friendly service. No rush. No delay. Just there to make things go smoothly. I imagine others tell you the same!!! I'm grateful when small things go so well. Raleigh Robins

Jessica G.
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Le client n'a pas laissé de commentaire.

David M.
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Great experience!!

Randall H.
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At that location and people,nothing. I have been in the service industry for 52 years and have worked with the public since the age of 13. Most people and businesses I have encountered in that time period are substandard by my standards. Not so this location with Dennis. Maybe you can figure out a way to clone him.

John K.
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Quick in & out. Good inventory of trucks and trailers. Great price. Quick access to I-64, so not too far from a lot of the Richmond area.

Walter B.
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Le client n'a pas laissé de commentaire.

channing P.
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The only thing that I could possibly recommend is a call bell 🛎 for the times that the office personnel has to leave front office!! But by far one of the best locations that I have been to!!

Sidney H.
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You can't beat Ruth!

Randall H.
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service was excellent and above board. I live in eastern Henrico which is about 25 mi away from where I rent it the truck from and I have no trouble driving to the other side of Richmond to deal with this location and these people again. As a matter of fact I prefer it.

Darius B.
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Dennis was great. He knew with the recent death of a great friend he was understandable. I would recommend this location to anyone

Darius B.
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Dennis was very polite and was very quick with getting me out so I can start moving

Subba G.
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Thanks to customer representative for helping out.

mike S.
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Great service and assistance. They make it so easy. In and out as quick as possible.

Joshua C.
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Convenient, easy rental.

Allyson G.
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No one was wearing a face mask.

RON O.
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Le client n'a pas laissé de commentaire.

Pele Balla P.
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Thank you!

tony S.
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Excellent customer service and fast check-in.

Kimberly B.
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Everyone was incredibly helpful and polite! I would definitely recommend this location to friends and family!

Jeanette H.
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Le client n'a pas laissé de commentaire.

Bobbie C.
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Staff very friendly always been there twice

Amanda D.
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I have to tell this because this store and the people there are absolutely amazing! I went in to rent a pick up truck for a few hours. Unfortunately I don't have any credit cards so I had to pay in cash. The first gentleman I had the pleasure of working with tried everything in his power to get everything straight for me but the system was just giving him a hard time. Then his manager (Ruth the owner) came out and helped us and she was having the same problems as the first gentleman. Now I am having one of the worst days of my life and nothing seems to be working for me. The Ruth went above and beyond to help me and got me on the road for the few hours that I needed. She turned one of the worst days into a day that puts a smile on my face. Because she really went above the line of service for me and at that point it wasn't a business I was dealing with it was a human being who actually care about another human being. It is people like her that makes me have faith in humanity.... I couldn't have asked for better service!!! Hats off to her and the gentleman employee, the world needs more people like these 2!!!! Thank you very much Amanda Dyson 8042984780

janine V.
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Dennis was very courteous & kind. The truck ran fine and it was a very good experience. Thank you!

Janelle H.
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Le client n'a pas laissé de commentaire.

JACK Q.
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Process flawless, in and out in five minutes. Customer service exceptional.

Charlie B.
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Le client n'a pas laissé de commentaire.

Jacob A.
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Le client n'a pas laissé de commentaire.

Frances J.
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loved the self service check out and return...very efficient only issue was I had no idea where to enter the code to get the key out.......might add to the instructions that you have to pull down the front plate to show the key pad

Taylor J.
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The fastest and easiest moving truck rental experience I have ever had. I will hands down use this UHaul location again!

Billy T.
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Le client n'a pas laissé de commentaire.

Robert S.
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Very professional

sarah L.
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Le client n'a pas laissé de commentaire.

Richard W. | Expérience générale |
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Ruth and Tim are AWESOME!

Non reviews have been submitted for this location.

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