Customer Reviews for Glen Burnie Marathon
(U-Haul Neighborhood Dealer)

436 évaluations

6803 Ritchie Hwy   Glen Burnie, MD 21061

(410) 760-4926

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(410) 760-4926

6803 Ritchie Hwy
Glen Burnie, MD 21061

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan K. 
Évaluation :
4

Mobile app a little confusing

Michelle S. 
Évaluation :
4

The tank was not full. I had to fill it up before leaving. They did update the form so I was able to bring it back at the level it was before I picked it up.

Brandi R. 
Évaluation :
5

Great experience. Thank you

Timothy W. 
Évaluation :
2

Service was horrible, There was lack of communication w/ sale rep. Truck did not run well and needed maintance.I would not EVERY rent from this location AGAIN!!!

Alphonso M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale G. 
Évaluation :
1

Truck not there and had to use another size even after confirmation. Location not open. Could not here attendant and he did not speak English. Attendant was late and had to open up location and help me at same time. Would no recommend this place or any unsullied to anyone again

John H. 
Évaluation :
3

It was convenient.

Eddie R. 
Évaluation :
3

This location did not have the utility cart or the furniture pads that I had ordered (but they did not charge me). We discovered a roach on board but it was too late since most of the truck was already loaded. The roach did NOT come from my stuff because I was at my apartment for 3 years and never saw any roaches. When I went back to return the truck, I told the guy in the booth and he laughed! I said "I better not have any roaches in my stuff." This is the first time I have ever experienced any shortage of items that I wanted and never had an issue with roaches with Uhaul in the past. I would not use this location again. I didn't get the customer service that I have come to expect from Uhaul and I have used Uhaul many times throughout my life. Very disappointed with my experience at this location.

Deb B. 
Évaluation :
2

The truck I rented had issues with the mirrors and they moved while driving make it very scary. Also the radiator broke and cost me an entire day.

Joseph W. 
Évaluation :
2

Truck was not at location at pickup time. Slow service from location to get the key one the car arrived. Gas reader on car was not working properly. We filled up and it moved after we drove for miles. It didn't change immediately after filling. So we put more fuel than needed.

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge P. 
Évaluation :
1

This particular location was shady……with the individual in the gas box that was late and very short with me. This person never walked around the rental truck with me to go over the condition of the vehicle and never checked the mileage before departure, but instead I was given keys and a thumbs up. I took a photo of the mileage before I left the location and when I returned. When I returned the rental truck, again this person did not come out of the gas box to check the vehicle or mileage…..instead, I was told to write the mileage down on a piece of paper. This was totally unprofessional and actually very lazy on this persons part and with these actions of laziness, I was actual charged more for miles per gallon because this person submitted it incorrectly. So with that being all said, I will never deal with this particular location ever again.

Timothy D. 
Évaluation :
5

They do not have a working phone. I had to ride to the location to talk to anyone.

Jean J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EXLY A. 
Évaluation :
1

I ordered 3 hand trucks, 1 furniture dolly and 36 blankets. None was on the truck. I told clerk. He just shrugged his shoulders. I HAD TO DRIVE TO ANOTHER LOCATION @ my expense to get my equipment. And I had to bring that equipment back to that location. THEN drive the truck back to another location. I SHOULD BE REEMBURSED FOR THE MILAGE. TRUCK HAD NO AC!!!

Ronald K. 
Évaluation :
3

Equipment requested in the reservation (moving dolleys) were not provided. It wasn't until we'd received the keys and began the moving process that we noticed there was no additional equipment in the vehicle. After contacting the employee at the rental location, we were told they didn't have any available so they didn't provide them. This should have been conveyed in advance as it limited what we were able to transport.

Devon G. 
Évaluation :
1

Facility tried to rent me a broken truck.

Brad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen E. 
Évaluation :
3

Not charging extra fees for being late - WHEN PEOPLE ARE NOT LATE.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bilal M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charda S. 
Évaluation :
5

Every thing was great and easy attendant was professional and got me out quick

kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bilal M. 
Évaluation :
1

A staff member looked at us, told us they were expecting us, then ignored us and wouldn't help us through the process. They essentially tossed a hand truck at us and sent us on our way. I asked for more equipment when I reserved, but didn't get it. Probably for the best, as the hand truck was banged up, the truck had dents and scratches all down its side, the cab was sticky all over the inside and smelled like pure smoke.

Shelly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
1

Wasn't told we'd need to go to 2 different locations to get a truck and trailer. The guy at the trailer pickup was nice but didn't know the product well. He watched us get in and out of the car on the trailer thru the windows. Meanwhile there are latches on the wheel well of trailer that go down and allow you to open your door.

Erika V. 
Évaluation :
1

The truck I rented sounded like it was going to fall apart. The agent charged me for the insurance that I told him I did not want. The also pointed out that something was wrong with the gas meter. I still got charged for fuel because of it. I'm a dj and rent from uhaul frequently. This was my first and last time using the marathon gas station on Richie Hwy to rent from.

DAMIEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivy Z. 
Évaluation :
1

Took a long time to process my uhaul. Got there before 8:30 didn't get the key until after 8:30. Return the truck little after 8:30 they didn't check me out until 9:24 then charged me for an extra day of rental. They also read the gas mileage wrong and charged me $65. I had to take time out my day to call customer service to get a refund. Don't have a problem with uhaul because I use them a lot of time but will never use that location again.

Kevin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryant C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stepnaie R. 
Évaluation :
3

I paid for a hand truck and he said it was in bed of pick up, but as I started to leave I realized it wasn't there so had to turn around to go back. The line was pretty long and even though I checked in online, it still took a little time. But the guy was nice which did help my experience in a positive way!

Lauren P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Luiz M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
3

In terms of getting the job done they did, however in terms of customer service no. They didn't have furniture pads available to rent. Other places did the little things to make the experience special which led to a recommendation those little experiences were lacking here but as I said they got the job done, I rented the truck, used it returned it and paid for it.

Robert M. 
Évaluation :
5

This was the 3rd time this week that I have rented a U Haul Truck from this location. I give the highest mark to the Rental Agent, Mr. Bilal and his lot man Mr. Mike. They are both professional and very customer care driven. Mr. Mike even throws in a Spiritual Best Wishes to each customer as he leaves.

cornell B. 
Évaluation :
5

My entire experience was met with excellence by the Agent and Lot Man

cornell B. 
Évaluation :
2

This location tried to scam my disabled veteran brother. The telephone support from uhaul corporate was wonderful and did a great job setting everything straight.

Damon M. 
Évaluation :
2

Uhaul app takes more than 30 minutes and doesn't support photos

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER T. 
Évaluation :
4

Got the service I paid for.

Francisco M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zack M. 
Évaluation :
5

I would like to know what the $93 charge is

Wayne K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
2

Make sure the person who runs that side of the business is doing there job and making sure the equipment is ready to rent out and cleaned. Also, there should be a designated spot at the location to conduct business and not at the actual gas station pumps itself. Truly would not recommend this site to nobody

Christopher J. 
Évaluation :
4

The problem I had was not with this location, it is that UHaul moved my original rental location to another site that was 50, yes 50, miles away. Not okay, I lost multiple hours that day having to deal with this issue.

Kelly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney H. 
Évaluation :
3

I was given incorrect pickup location in Glen Burnie Md then when I asked and called uHaul from there they sent me to a pickup location in Annapolis. when I got to Annapolis they said they didnt have the trailer and they called a different number and said it was in Glen Burnie - wasted two hours going back and forth. Uhaul scheduling information is a problem and incorrect information at call centers

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEMANT P. 
Évaluation :
2

The trucks gas level was wrong when I picked it up and dropped dramatically when I left the lot. I have photo evidence of it dropping when I left the loft and got to the freeway. I should not be required to top it off past what I was given.

CHASE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER L. 
Évaluation :
2

The uhaul representative was rude and did not connect the trailer. I had to call customer service to report it. The trailer was not inspected thoroughly. within 30 minutes, I had to call help for a flat tire and it took two hours to get it fixed.

MAMADOU B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henrietta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin D. 
Évaluation :
5

everything ran smooth and professional

SCOTT B. 
Évaluation :
5

did well fast, accurate rates, good service, thanks

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
3

Was surprised that a Gas station was also a U-Haul business. It was more of a self serve Uhaul dealership, where the customer did everything except for the paperwork. The owner came out of his little bldg once to look at the hookup to make sure it was correct. It was a good thing I didn't send my wife to pick it up.

John M. 
Évaluation :
5

This was my second time using this location they are always friendly and courteous I will always use from now on

Kara Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie W. 
Évaluation :
3

Standing out in cold trying to conduct business!!

STEVE F. 
Évaluation :
5

Update your trucks

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHSIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASOUD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS R. 
Évaluation :
1

The office was closed and I have to wait 10 minutes and the did my return online because nobody showed up and they supposedly open at 9:00 am

Stefany S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE H. 
Évaluation :
1

When I picked up the vehicle the passenger side rear wheel was severely under inflated. When we questioned it to the rep we were told we had to fill it as it wasn't his responsibility. The passenger size mirror was loose and I had to tape it into position in order to see the side of the van correctly, this is a safety risk. I didn't realize until I was returning the van that none of the rear lights were working, the break, Left/Right blinkers are non functional. I was lucky I didn't get rear ended at any time during my move. Clearly this vehicle is in desperate needs of maintenance or repair. If this location is responsible for upkeep to the vehicles, I would not use nor recommend using this location for rentals.

LUAN L. 
Évaluation :
5

The clerk at this location needs to honor their verbal promise to waive their excessively high gas fee and unnecessary questionable ??? surcharges on the 10 feet moving truck.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY E. 
Évaluation :
1

Received the truck with gas tank light on, dirty, and smelled like cigarettes. The cashier said that I needed to return the truck with 1/4 of gas to refund the cost and they did not do it. I do NOT recommend this location for Uhaul. HORRIBLE SERVICE!!!

Joshua R. 
Évaluation :
1

You need to make sure vehicles are inspected properly. I'm a regular customer and this is the worst experience I've ever had. Will not use this location again.

Dale P. 
Évaluation :
2

This site was ok, but the U-Haul online process is awful. It is MUCH slower checking in and returning than dealing with a human. The website is incredibly slow and it took 30 minutes to return the van. Also, even though they say you can do the check-in yourself and bypass an agent, you still have to go to an agent to pick the keys. The online process is terrible. I do not recommend it. Also, they overcharged me online by at least 30-40 miles. When I checked in, the site would not let me manually enter the odometer mileage. I assumed it was correct, but it definitely was not. I made 4 trips for at 40 miles a piece, plus an additional 2 miles (162 miles), but I was charged for 198. This is a scam. I feel bad giving this location a bad review as the issues are probably with higher ups, but my experience over the last 2 days (checking in/returning) was the worst rental service I've ever experienced, and I will definitely look around and not use this company again.

Jeff H. 
Évaluation :
5

Moving is a very tiresome experience. The staff person made renting the u-haul truck any easy, timeless experience. He was very polite, greeted me with a smile and explained everything in details with patience. This young man is an asset to the company. I would high recommend this particular office when a truck is needed.

MARSHA W. 
Évaluation :
5

Service was exceptional. Upon return of the vehicle, my cell phone died before I could confirm the Uber home. The associate loaned me his charger but, given the age of my phone it took a while. The associate tried to call a cab for me also. In the end, my phone finally took enough of charge for me to reserve an Uber just as the sun was setting. The whole process took about two hours throughout which time, the associate was always pleasant and sincerely helpful.

CAROL W. 
Évaluation :
5

Make sure that a truck is available at the place the customer reserved it at. I reserved my truck 11 days prior and when arriving to pick up truck, was told they do not have one for me. Called traffic, they reserved truck for me at 2nd location, got there, no truck! Called traffic again, was sent to 3rd location, which I finally got the truck. Wasted a lot of my time and gas! What is the purpose of reserving a truck, if it's not gonna be held for that customer?????

VINCENT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIONIE D. 
Évaluation :
5

Great job

BRENDA H. 
Évaluation :
5

Nothing, everything is perfect, Customer service is vary good, fast, and simple to rent it. Thanks 

NELSON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONNE J. 
Évaluation :
5

Very positive experience. The stuff we are very friendly and helpful. My phone was ready to go as scheduled at 10 AM. I would not hesitate to recommend this location or to rent from this location myself in the future.

MAUREEN M. 
Non les évaluations ont été soumises pour cet établissement.

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