Évaluations des clients Glendale Tire LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Glendale Tire LLC

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Edward F. le

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Le client n'a pas laissé de commentaire.

James M. le

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Le client n'a pas laissé de commentaire.

Wade W. le

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We got there and they didnt even have the trailer. The one we took was hooked to a uhaul truck. We had to help unload it. And we hauled it 1400 miles and found out it didn't have any brakes or oil. It was completely dried out. Please call us 6236939489

Yvonne D. le

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Le client n'a pas laissé de commentaire.

Tina S. le

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I was in town to pick up some merchandise, I live 3 hours away. I reserved a pull trailer from this location, when I arrived to pick it up they did not have the basic equipment to purchase like a tow ball so I went 4 miles down the road to purchase one. I returned and they hooked up the trailer then tell me I need the electrical connector for tail lights and blinker. They send me to an Auto Zone, a mile down the road hooked up to a trailer with no working tail lights at dusk. When I install the electrical connector at the Auto Zone (where I purchased it), it does not work. I try to take it to another U-haul dealer and they tell me I have to call an 800# so they can tell me where to go to get it fixed. By this time it was getting dark so out of desperation I drove to the nearest Uhaul & Storage store for a resolution, maybe to switch to a trailer with working lights. After I explained the situation, that the trailers lights were defective, they tell me I have to take it back to the dealer I got it from (which is now closed). By this time it is dark and they are telling me to drive 8 miles hooked up to their defective trailer, knowing the tail lights do not work.....illegally. Only after telling them that I was not going anywhere with this trailer, that it was unsafe & illegal, did they say they would call someone (George in traffic) to see if they can get the account switched and drop the trailer there. Why wasn't this the initial resolution after having knowledge of this safety issue? Both dealers and the store not only didn't care that they were putting me at serious risk, but they told me to do it. This day was a colossal waste of my time, I ended up driving back home (3 hours away) with no trailer and no merchandise. I really hope they follow through with their promise of a full refund.

Daniel M. le

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Wasn't a priority to them, but went smoothly. Having the paperwork done online is always the most convenient.

Eliza R. le

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Le client n'a pas laissé de commentaire.

Sundown C. le

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Le client n'a pas laissé de commentaire.

Muthana T. le

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The 24/7 self check was so challenging and I called the costumer services, but no one available to answer long wait. anyway, its ended that I used the code that I got from the location and drove the truck. that's was a problem because when I came back they have no way to indicate the actual date of services (no back date possible) so they ended checking me again which showed a new date. I asked for a note to proof that I rented the truck in Sep 29, 2019 ( 5:45 am -12:45 PM) same day, but they only were able to email me from their assistance personal email.... anyway, the lady was nice, but the system is bad

clinton B. le

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Already was great Customer Service

Brian H. le

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Trailer was making a lot of noise from right wheel at 40 MPH like bearing was going out..

Paul J. le

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Le client n'a pas laissé de commentaire.

Manuel O. le

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Le client n'a pas laissé de commentaire.

Ana R. le

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Le client n'a pas laissé de commentaire.

David M. le

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I had to go back to get my reciept verifying drop off

Walter M. le

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Le client n'a pas laissé de commentaire.

Norma J. le

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The location is first a tire shop. I felt that the staff was not well versed in U-Haul process and procedures. They also demonstrated a big burden when I asked for a swap of the trailer. Otherwise U-Haul customer service representatives and schedulers were very accommodating and able to handle our requests from swapping 6x12 trailer to a 5x8 and rescheduling the drop off location.

Collin N. le

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Our experience started with a very rude worker who made a rude comment when we asked to switch to a 15' truck instead. He was very unhelpful so we called the next closest location and were referred to a location in another town. We were referred to a third party provider because they were the closest with a trailer and 15 ft trailer. They charged us to hitch our car. We drove home and the next day I noticed a strap on the tire had snapped. We had to put our move off for another day. They couldn't get a mechanic out for hours and when he arrived he noticed the man who attached our car did it completely wrong and if we would have taken it on our long journey miles away the car would have come off!!!! It was a scary and negative experience from start to finish as far as getting the Uhual. Beware of third party providers!

Jose B. le

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Worst custmer service ever. From picking up the rental to dropping off the rental was terrible. Was over charged. Had to call in to get resolved only to be transferred multiple times while everyone i spoke would blame others instead of taking ownership. Guess all Uhaul cares about is their mkney and not treating people right and ensuring they actually have quality customer service. Lets not forget i was charged for equipment i did not even receive. Clown organization. Will make sure everyone i know at work, online and talk know not to ever use Uhaul.

Miki R. le

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Le client n'a pas laissé de commentaire.

August S. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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Le client n'a pas laissé de commentaire.

Kirk Ian F. le

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Le client n'a pas laissé de commentaire.

schubert W. le

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Le client n'a pas laissé de commentaire.

Deb K. le

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Customer service non-existent at best. Place filthy but it is a tire store. Mostly we waited for about 10 minutes for anyone to acknowledge us, then they had to get someone else. That guy didn't know what he was doing. We told him we needed more mileage and he didn't know how to change it, so now we have a second charge for mileage.

alicia C. le

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Le client n'a pas laissé de commentaire.

kate M. le

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Le client n'a pas laissé de commentaire.

Martin L. le

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Very small facility, but friendly staff.

Martin R. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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U-haul Corp needs to terminate business with this location Glendale Tire. The guys at Glendale Tire were arrogant, mainly the owner; during my wait time I watched them argue with customers. First, They did not have the equipment I reserved and Uhaul called the night before and redirected me to this location to make sure the had the towing equipment available for me @ 10am next morning. They were completely unorganized. The location was a dump. I stood there for 15 minutes as they said the equipment was coming from another location. I had movers coming shortly, which I paid thru Uhaul, and i could not wait. So I called Uhaul to let them know the situation. Your customer service agent was very helpful. She got me the equipment I needed. However, as I went back into the tiny office, I heard them criticizing me and insulting me from around the corner of the desk, to which their volume everyone could hear, because I called and "complained". I was a half hour past my time until Corporate customer service was able to fix things. Seem its always everyone else fault for their bad service, attitudes.

Francisco N. le

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Thanks susy. Great service

Kevin H. le

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Dropped off the truck on Friday. After standing around looking for help, a young man said to put the keys inside the mail box. On Monday I had to call U-HAUL customer service to see if the truck had been returned in the system. It had not, the rep had to call the drop off location to do their job.

MORGAN E. le

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This was just a dirt mechanic shop and the mechanic that came to help us DIDN'T EVEN KNOW HOW TO UNHITCH THE TRAILER!!! I had to do everything myself. When we came back to drop off the truck, no one helped us. We waiting for 20 minutes, they even came and made eye contact with us, and then left without saying anything at all. Finally had to use the self return box even though they were there. Horrible experience. I would not recommend Uhaul to anyone and I will never use them again.

Traci F. le

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Le client n'a pas laissé de commentaire.

rory R. le

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Awesome!!!

Kathy D. le

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Le client n'a pas laissé de commentaire.

Randall R. le

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Keep doing what your doing, great product at a great price, with bend over backwards to help the customer service!

Akia H. le

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Unhappy customer

James M. le

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Dropped off trailer after hours, no contact with staff or inside of location, however, had no issues with outside area of the location.

Angelica S. le

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Le client n'a pas laissé de commentaire.

Ann S. le

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Le client n'a pas laissé de commentaire.

Catherine J. le

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Le client n'a pas laissé de commentaire.

edward S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Old tire shop with gravel and dirt for diveway/parking. The facilities are old and a bit rundown, but the staff was excellent.

Carlos P. le

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Great service, great attitude!

Caleb K. le

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Le client n'a pas laissé de commentaire.