Customer Reviews for Global Gas
(U-Haul Neighborhood Dealer)

57 évaluations

540 W Dekalb Pike   King of Prussia, PA 19406

(610) 539-2040

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 8h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(610) 539-2040

540 W Dekalb Pike
King of Prussia, PA 19406

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 6h am à 11h pm
  • Dim : 8h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Suman R. 
Évaluation :
3

The location is a gas station so it's a little small but overall it's a good location for its proximity. The issue is not with the store owner or location but the specific truck I received. It is definitely due for a service. It needs new windshield wipers, alignment, volume adjustment doesn't work, check engine light, engine sputtering probably due to check engine light, and passenger side blind spot mirror is missing. Recommend immediate removal from fleet till after service.

William T. 
Évaluation :
5

Great experience with online check-in and check-out. I realized I left an item in the rental and the worker at the location was helpful in locating and holding it for me until I could return.

Ashley K. 
Évaluation :
4

Although the online check in did not work for me. Global gas was able to assist. They were patient even when have several people in store trying to book a uhaul.

Maria T. 
Évaluation :
1

This was the worst experience I ever had with Uhaul (have rented multiple times in the past). The pickup process was chaotic - I did an online check-in the night before pickup and prepaid. I arrived to this location and was asked by the gas station employee for a code which was never given to me. I had to call the Uhaul associate who then advised me that the various equipment I had reserved and paid for was not included (hand truck, dolly, furniture pads). This was absolutely not okay and I should have been informed earlier as I had to scramble and pay extra money to rent from Home Depot in order to perform loading and unloading the truck at a higher cost and a lot of extra time which I did not have. Then I opened the truck and found it so dirty that I had to go to my home to sweep out the dirt before going to the storage facility and loading the furniture. Literally not one aspect of this pickup was even close to okay.

Michael F. 
Évaluation :
5

The van had a bad smell.

Steve O. 
Évaluation :
3

The truck that i received had angle issues with the steering. In order to drive straight in the same lane I had to turn the steering 30 degree left and if I try to drive straight the vehicle is going right and deviating out of lane

SRAVANKUMAR REDD D. 
Évaluation :
4

This location is not checking mileage at departure or return. Don't over estimate your mileage because you aren't going to get a refund if you drive less than you estimated.

Nathan Y. 
Évaluation :
1

Spent almost an hour at the location trying to get my rental (one person in front of me). When we finally got the keys the gas meter was incorrect and the mileage was also incorrect. Was told that they would fix the mileage but obviously they did not and just billed me for the 29 extra miles. Never heard back when I reached out to the email for any questions or concerns with my bill.

Brandon N. 
Évaluation :
3

Everything went smoothly, except for the fact that a final bill was not sent to my e-mail as requested. I checked my spam folder as well and it was empty. I did like the contactless method of picking up and dropping off.

Andre G. 
Évaluation :
1

The man at the counter had no idea what was going on. He did not tell us what truck to use. The whole thing was very confusing. It was just a convenience store and there was no indication that it was also a UHaul facility aside from the trucks in the parking lot.

Benjamin H. 
Évaluation :
2

The equipment isn't clean and not well maintained. I had trouble driving it.

SamchithReddy B. 
Évaluation :
2

Windshield was dirty with bugs splattered on it. The dolly was not in the truck. I had to take it from the side of the building and take it to the truck. I was supposed to have 12 moving blankets which were not provided. I was told to go to Life Storage a few miles away to get them and the $10,6 charge was to be removed and it wasn't. Life Storage doesn't work with UHaul anymore so I didn't get the blankets.

Elizabeth N. 
Évaluation :
4

Nothing, everything was good

Glenn M. 
Évaluation :
1

Truck just had a 1/4 tank of gas. Wasn't told anything about how much gas it would need so of course I filled it $100 later and was well over the amount needed upon return. Windshield was dirty so had to clean that to see. In addition the insurance price was inflated from what I had originally purchased and the mileage included was less. Not a very friendly place and the owner clearly had difficulty understanding things.

PatriciaMarie G. 
Évaluation :
3

have a hand truck on hand when i reserve a hand truck

chad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Truck was ready on time, easy pick-up and easy drop off. Truck was clean and worked as advertised.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahel K. 
Évaluation :
1

Nothing was ready. The 2wheeler wasn't there. Horrible. Truck filthy.

Francis F. 
Évaluation :
3

Van was filthy. Man who helped me was very nice though. But the van was absolutely filthy. I didn't even want to touch the steering wheel.

Kara Z. 
Évaluation :
5

My pickup location was changed from my preferred location 10 minutes from my house to a location 40 minutes from my house. This required extra time to drive to and from pickup location, very inconvenient during a busy day.

Charles M. 
Évaluation :
3

When I drove off the lot, I noticed that the tire pressure indicator was on. I stopped to fill the tires (at my cost) only to find that all the tires were at the appropriate pressure. When I returned the vehicle I discovered that they were aware of this issue and failed to let me know. They insisted that it was a "malfunction" when I informed them that it might be the spare tire that was underinflated. This should have been corrected before the vehicle was put back in service or, at the very least, I should have been told about this before driving off the lot.

Adrian S. 
Évaluation :
1

The representative was rude and didn't close out the drop off properly. I had to call the customer care. I still havent received my receipt despite the fact everything was returned properly.

Tarun V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
2

The two persons who took care of me were not even close to being customer friendly. One was on a phone and the other person just said to me "What do you want"? For some reason, they charged me 248,08 even though I had already paid the $221 U Haul told me was due at pick up. I asked why and did not receive an intelligent response from them. Very disappointed with their service but not with U Haul overall

James A. 
Évaluation :
5

Everything was very well organized

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
1

The guy who was there helping me rent the truck was very short with me and my family member. Also when it came to using the app to check the truck he came over to my phone and scrolled through it and hit next without my permission. So I was unable to take pictures of the truck or anything before hand to acknowledge any dents or anything we might of found.

MICHAEL K. 
Évaluation :
3

It was not easy picking up the truck as the owner spoke very little English. While checking us in he waited on about 5 people who came in and interrupted our pick up. I would never go there again due to a bad experience

Rita I. 
Évaluation :
1

The person at this location is very very rude. He is overcharging per mile.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

archie M. 
Évaluation :
3

The website gave me a lot of problems. It took me about an hour after my pick up time to finally drive off with the car because I kept getting asked for more and more information and errors kept popping up.

Arnold G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nabig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa N. 
Évaluation :
1

Tried telling me i did not put in gas, Then when i said i did he ask "where" I said exxon and he was pissed it wasnt his own station

MICHAEL F. 
Évaluation :
5

The truck maintained good.

Samuel W. 
Évaluation :
3

The online setup process was such an absolute pain, who tf has their passport or lease on hand??? And then calling someone's work for verification??? It's a Saturday at 10 am?!?!! If you wanted all that info you should have asked BEFORE I went to pick up the truck. And then wait there hiding from the rain in a random gas station while someone takes forever to call the workplace and the backup contact. And then the van had the wrong mileage, wrong by 100 miles, and I had to go through 10000 hoops to get to customer service to let them know the odometer was fucked up. Such a mess

Steven T. 
Évaluation :
3

Interior of truck needed cleaned up of dog hair!

jeff B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Khalid R. 
Évaluation :
5

The tire monitor light was on

Sarah C. 
Évaluation :
4

He was sort of helpful, but i had to unload the blankets and push loader myself.

Sung-Yoon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamiro A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
2

Stop changing location of my original rental. I was offered dirty used wet moving blankets. The back of the truck was frozen shut. Never again.

Michael S. 
Évaluation :
3

No available parking but the guy wanted me to move the truck. He finally gave up when he saw there was no parking. This was nothing more than a hole in the wall convenience store/gas station that was not very inviting. A customer was arguing with the guy when I came in. He was not very customer oriented.

Joseph N. 
Évaluation :
3

Limited parking space, hard for a 20' or 26' truck to parking if it is almost full.

Bo Y. 
Évaluation :
2

I had reserved six pads and a large dolly/hand truck on my reservation. There were none at all at the site requiring a frantic search to purchase a hand truck at a big box store.

Sharon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson R. 
Évaluation :
4

The location I was originally scheduled to pick-up in, did not have the truck I reserved. I was sent a couple miles away, not far, but still when you're moving and you have people scheduled, it's a bit stressful. All in all, it worked out.

Debra H. 
Évaluation :
1

Dropping off the uhual was a hassle as it was not registered at address specified above (540 W Dekalb pike). Was given a hard time by customer service representative when trying to explain that this was the drop off location I was given.

IAN C. 
Évaluation :
3

Have enough pads available.

William G. 
Évaluation :
1

It took over 40 minutes for the attendant to complete the process of checking me in and providing me with the keys to the truck. This delayed my move and caused disruption for my schedule which involved other parties to assist with lifting and hauling my belongings. Not only that, but the equipment I had reserved was not in the vehicle and the attendant initially refused to let me take the dolly I had ordered. This took additional time to explain and provide proof that I had rented the equipment I had.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIRANGI V. 
Non les évaluations ont été soumises pour cet établissement.

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