Customer Reviews for Global Preowned Auto Sales
(U-Haul Neighborhood Dealer)

792 évaluations

736 Williamsport Pike   Martinsburg, WV 25404

(304) 263-2580

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(304) 263-2580

736 Williamsport Pike
Martinsburg, WV 25404

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Cook 
Évaluation :
5

The men were very helpful even in the rain.

Tukeyua O'Neal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Spencer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Arroyo 
Évaluation :
2

Breaks grabbing in the front and pulling to the left please check this out

DANA RICKARD 
Évaluation :
4

Martinsburg store may want to double check air pressure in the tires. Front right tire had 20 lbs. pressure, needed 80.

dan comer 
Évaluation :
5

The salesperson was great. I only needed the truck for 1 day, as long as I had it back by 8 the next morning. It was back that night. Merci

Carol Andrews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard weller 
Évaluation :
5

Nothing I enjoyed company's manager .atmosphere people and sweet Jack's. Thank u .I appreciate the help and kind service .prayers and cares .❤

RUBY SHOMETTE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Duncan 
Évaluation :
2

I didn't get the size truck requested. Charged for gas after I filled the truck.

Sandra Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorn Hansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorn Hansen 
Évaluation :
4

Personnel at this location were very friendly and professional. Pick up was super easy.

Brian Masters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda Gales 
Évaluation :
5

Mr. Jacob was awesome with great customer service.

Frank Anin 
Évaluation :
1

Close this location. Truck was filthy, mechanically defective. Should never been allowed on the road. Very disappointed and should receive a refund. Terrified the entire trip.

butch shoemaker 
Évaluation :
5

Great customer service and friendly place to visit.

Ricardo Carrasquillo 
Évaluation :
5

Fantastic experience. I’ll be back

Josh Zilin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Wilkins 
Évaluation :
5

I was welcomed immediately by the owner of this establishment and given a receipt for my return, as well as an invitation to return.

Debra Agramonte 
Évaluation :
1

Pictures different than actual truck condition. Had to dispute 3 Pictures. Brakes failing. Metal on metal sound. Definitely not safe. Engine running terribly.

Scott Chadwick 
Évaluation :
3

Location was fine. The back of the truck was not swepped from previous renter. The phone pickup process was extremely slow and set us behind 45 min. We had people waiting on us!! It timed out and had to start over the first time. The second time it would not approve. We sent 3 messages and they were unanswered , made a call to U-Haul where we were transferred to another department that had a 15-20 min wait time. Meanwhile someone answered my message and then it was approved. I will not rent again unless the place I'm picking up is open.

Daniel Crouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY MAWYER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lloyd prezant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Bolling 
Évaluation :
3

Well the truck I had was missing a gas cap, the truck wasn't cleaned on the outside and the drivers side floor board was dirty. I didn't receive my moving blankets as asked for. Not a great experience and will not rent of there again.

Alvin Taylor 
Évaluation :
5

Everything was great 👍

eugene eddy 
Évaluation :
5

It was a berry, easy experience.

Sean O'Meara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana Orozco 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONIE BURKS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wolfgang Pordzik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikolas Wurinaris 
Évaluation :
1

Global preowned auto sales fucking sucks

Robert Hamilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolas Wurinaris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Haddad 
Évaluation :
5

Rien

Lyle Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN JACKSON 
Évaluation :
4

Start your vehicles with full tanks of gas, getting to a specific amount under a full tank is extremely difficult and uhaul isn't giving me money for filling up past the point it was received at

Corey Roos 
Évaluation :
3

The truck was very dirty inside and not well maintained at all. It is super old and probably needs to be replaced anyway but being dirty didn't make it any better. The staff was very kind and helpful though and I like doing business with them. The following comment is not specific to this particular location since they can't control what UHaul's business model is. When booking on UHaul website, pricing is not transparent. Even though it requires the customer to estimate hours and miles, it's not calculated in the total due and then you end up with a much larger surprise bill at the time you check in and receive the contract. Without an unlimited miles option, this isn't all that cost effective and the $19,95 rental fee that's advertised is deceiving and never the actual cost.

Stacey Pierre-Louis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon West 
Évaluation :
5

I like it

Justin Ridgeway 
Évaluation :
3

The 20 foot truck I rented would not start after being loaded. I was forced to call Roadside Assistance. Because of this I had to incur additional labor costs. VERY stressful experience. The location I rented said they were "sorry".

Meghan Treese 
Évaluation :
5

Rien

Alan Ritchie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Sheehan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky Kerschner 
Évaluation :
5

The reservation process on the phone was very smooth. I needed a truck quickly, and had no problems. Very nice folks.

Elizabeth Smith 
Évaluation :
4

Great customer service always ready to help with my needs

joshua roberts 
Évaluation :
5

Nothing like dealing with good people

Ozie Polk III 
Évaluation :
5

No need to do anything

STEVE SNOW 
Évaluation :
1

You charged me $190 because I dropped it off a few miles away from where i picked it up because I was tired. $190. Most moves are a lot further than a few miles. If i moved to Arizona was i still expected to bring it back to WV??? Will never use Uhaul again for moving.

Robert Vinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Gordon 
Évaluation :
5

Owner was awesome and very friendly and did everything he could to make the process easier for me

Marcey Burwell 
Évaluation :
3

Truck wasn't there at the time rental was requested. Had to wait 30 minutes.

MICHAEL MIGLIACCIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Hackley 
Évaluation :
5

When I made this reservation I CALLED the main number online and specifically requested a 15' truck. When I checked on my reservation a couple days before I was told they had put me down for a cargo van. This is the SECOND TIME that has happened and I'm tired of it. When someone says what they need that doesn't mean change it. If they don't have that vehicle then grant us the professional courtesy to tell us. DON'T JUST CHANGE IT!!!

DENISE FRANCES PALM 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARROLL JENDEH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross Patterson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Earl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY CURTIS JR VANMETRE 
Évaluation :
2

In the past I have rented U-Haul's all over the country... This was my worst experience yet. The vehicle was filthy. I think the previous renter had been a German Shepherd. There was pet hair, trash, mud, and food crumbs all throughout the cab and there had been no attempt to clean the vehicle or get it ready for the next renter. There was no gas in the vehicle and it had a low rear tire. The vehicle looked like it had not been washed in months and the drivers door did not seal well so there was a bad air leak while driving. I had used the "24/7 Truck Share" for a contactless rental which did not work so I had to do it in the office. The guy that helped me was fine but the person I would guess was the owner seemed to have a bad attitude and was kind of rude to me and other customers. I will never use this location again.

Jay Joder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth French 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Platt 
Évaluation :
5

Excellent service à la clientèle.

Alejandro Reus 
Évaluation :
5

Great service and very pleasant.

Kevin Miller 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark Peters 
Évaluation :
3

Only needed a tow dolly, salesman pushed way to hard to up grade to a trailer which would not work for what i needed to do (dead car would not start or run, easier for me to push it on to a dolly than try to get it up on a trailer)...Picked up dolly at close of business Thursday dropped Friday off night around 8pm (after closing) charged for 3 days at 9am Saturday morning...While towing my car one of the pins that hold the ramps in place fell off causeing the ramp to drag on the highway... I was told I would be charged 1 day, not happy with your dealer or his equipment. ..

Thomas Sanchez 
Évaluation :
4

Clean the interior of the vehicle.

HANNAH WHITE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Butts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Freeth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Casso 
Évaluation :
4

The app does not work well so I had to call in to get the code for the truck keys.

CECILIA HOPE BYNOE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Norris 
Évaluation :
5

Great experience

Shawn Bonifant 
Évaluation :
2

I reserved a uhaul for a Saturday along with furniture pads and NO Safe Move insurance. I called and informed them that I would also need the equipment on Sunday. Was told i could drop off anytime on Sunday. Prior to taking possession of uhaul i photographed the inside of the vehicle which had mud on floor boards on both sides of truck. Submitted pics to them through the site. Sunday I dropped off vehicle with furniture pads. I called Monday to verify my final bill. I was told that the amount was $72 and some change that was already authorized on my card. I said but I kept the uhaul another day. Was asked when I dropped off. I stated Sunday. He said well that is what was authorized. I took that as, based on what he said, that all I owed was $72 and change and that they already received from my card. I then get an email on May 2, 2023 with a bill attached stating they were charging me $165 and change. They applied 2 days worth of Safe move ($28) and a cleaning fee ($25) to my bill. My bill should have been, including the extra day and 18 miles of driving, approximately $105 not including tax. After chewing the representative out for their incompetence, my bill was finally adjusted to approx $112. I returned the vehicle in the condition it was given to me with the exception that I put in more gas than I burned. So not only are they ripping people off with Safe Move (pay attention, they slip that in on you when you aren't looking) they rip you off on getting extra gas that they do not have to pay for. My tank was a smidge over 1/2 and I returned it with 5/8. How can one determine how much gas was burned and how much to actually put back in? Uhaul and Movinghelp.com is pretty much worthless. I will be using the Uhaul on Shawley Drive in Hagerstown, MD when and if I need a Uhaul.

Sherrie-Lynn Hollomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Shumate 
Évaluation :
3

The truck was old and seats were cracked open. The truck pulled dramatically to the right, was very difficult to stop and has no acceleration. The check in and out experience was great and the man was pleasant.

Rhonda Miller 
Évaluation :
5

Outstanding Customer Service and Very Friendly.

FRANK SPIKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Root 
Évaluation :
3

They stated in the receipt (that I received in my email) that I didn't put gas in the vehicle, dropped it off late. When in fact, I dropped it off early and thank god I took pictures of the gas gauge before leaving it. The lot is small and there were to many vehicles on the lot, it made it difficult for people coming in and out.

Cindee Sheeler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK WILLIAM TURNER 
Évaluation :
5

Nothing they did a awesome job

Jose Rosales 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hope Harrell 
Évaluation :
5

The only issue was that the truck was smoked in. The owner of this location is great!

Jackilyne Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Bullock 
Évaluation :
5

I wasnt sure where the serial number on the vehicle was, but figured it out.

Lucas Eckerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES BREEDEN 
Évaluation :
5

They had two tow dollies. There were broken lights on both of them. Fortunately I brought my own lights as a backup. But on the tow dolly I took, the brakes did not work at all. It seems you need to take better care of your equipment, lights are very easy to check.

JOHN GAYNOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF PILOT 
Évaluation :
5

Rien

Maria Comery 
Évaluation :
1

I feel the person at the location was extremely rude.

Nicole Harmison 
Évaluation :
5

The floor had mud inside when inspected to take delivery. . The staff washed it out where are you fast Very prompt and professional.

Joseph Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Rios 
Évaluation :
1

Checking in the equipment I was charged double the last time it almost happened again this Thursday.

Walter Winston 
Évaluation :
5

Very nice and helpful. The whole process was very easy.

Richard Pancerella 
Évaluation :
1

Employee that was working the location was snarky and unfriendly.Was not helpful with any information and I was told to call customer service for all questions. This was a overall unpleasant experience. From both locations.

Matt Linton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Witt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Delawder 
Évaluation :
5

Manager and people at the store were fabulous. Highly recommended! Truck had damage and issues with exhaust

Susan Hoover 
Non les évaluations ont été soumises pour cet établissement.

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