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The lady working at this location was extremely rude and unprofessional. This company needs to teach her professionalism and how to provide customer service.
Everything was very good
Rented 17ft. truck it was decent and It was good on gas if you dont forget to put on OD. Fast and easy service and was billed accurately. Thank you.
I was given a Uhaul that the drivers door didnt work had to come in thru the passenger side, the back of the Uhual was filled with petrolium or something spilled all over, I was given barely any gas. I was very disappointed with this Uhual.
My friend paid $40 for an extension onlin and this location charged me the $40 instead, there was nothing they can do until the manager comes in Friday which makes me feel like they didn't want to help solve this issue.
With your Excellent service, great moving experience starts with you. Thank you so very much!
Thank You!
Excellent customer service.
Fantastic customer service
The truck had massive issues. Rattling, vibration, noisy brakes and the fuel economy was unacceptable. I spent $229 in fuel just to drive 372 miles. I am currently working with a U-Haul claims agent, Les Brown on these issues.
Every thing is ok
The only comment I have is the fact that I added a dozen of pads to the order amd there was none in the truck when I picked it up. I was not charge for them though which was my concern after realizing there were no pads
Busy location, only one person at the counter. Truck had seen better days, first time I get such a badly maintained truck from U-Haul. Besides that, it all went smooth. Guy at the counter took good care of the customers, considering he was by himself; not a good thing in such a busy store, and specially on a Saturday.
Excelente customer service! Thank You
A lot more expensive than other uhaul places, I used the truck for six hours and was charge two days. Other uhaul places charge .69 or up to .99 per mile. This one charges 1.19 per mileage, poor customer service as well. Will never rent here again
Excellent service
The location was supposed to be closed at 5pm on December 31st. I went there 4:30 and they were not open. I have to use online return. The location time on website says 5 pm because of New Year's Eve.
I rented a trailer and when I returned it they charged me double. I called by phone and I am still waiting for the reimbursement of the double charge.
Easy and fast service
Update customer return instruction on where to park equipment
Te roban dinero ,me dieron un papel que el camion estaba con 1/1 tanque de combustible ,lo que no era real solo tenia 1/4 ,despues de llenarlo al devorverlo pregunte que se podia hacer y la respueata fue ,NADA
I reserved a cargo van and when I got there they didnt have it and swtiched to a 10' cargo van and said same price then I got charged more per mile from .79 to 1.19 and didnt get the free 50 miles per day as previously contract. call me at 305-877-5487 thank you Frank Salvo
Extremely easy to rent a truck at this local, lady besides being beautiful is very helpful and willing to help with your request, thanks again.
Friendly personnel.
The truck I rented has a roof or as it's called mom's attic that has a leak, several boxes that I storaged there got wet and the contents damaged. When I returned the truck to the dealer I told the employees and their answers were, we are just a dealer, like telling me to screw myself. I'm going to report them to the BBB, no concern whatsoever
The pickup truck had really low mileage, and overall was in outstanding shape. I wish it was just easier to grab a truck from this location after an online booking. To be fair the counter folks are friendly.
Great location for people who live in Kendall. Second time renting there and would certainly go back.
To be completely honest, this was the worst U Haul truck I've ever driven. From the start, it said on a sticker in big letters to “not drive in TOW/HAUL mode when it was raining†and it just so happened to be pouring rain and the button was stuck or didn't work and I couldn't turn it off. Later on, when I tried to back the truck in front of my house, the gear would not engage into Reverse and when it was finally engaged into reverse, it would not get out of reverse and it was a fighting match to get to park or back to drive to move forward. In all, for the 10 or so hours I used it, I was not happy with my experience. That specific truck needs a full service to avoid pissing off the next customer.
Check the balance on the tires the truck I rented pull to the right a lot.
Keep the excellent work
Nothing person renting the truck was very professional and friendly will be back if I need a truck . Thank you. Good experience .
They gave me a trailer that didn't work properly! And I couldn't travel the day that I was suppose to do it . I LOST my reservation hotel, I call you guys to send someone to help me and took them more than 4 hours. The person that fixed told me that that trailer was broken and he couldn't understand how they gave me something like this. I did a complain and I'm waiting to heard back.
The truck was dirty on the outside at time of pickup.
Excelente
I'm really disappointed about your brand new truck. I've even recorded the video! Leaking from the seatbelt cap so bad whole trip! Whole my body got wet and i even had to take off the seatbelt! Today oct 27th i even can not go to work because of my sickness after that terrible trip! I used your service one time already and I trusted your company that's why i spend more than $500.
I can't imagine there being anything to improve on. This was the best rental experience I've ever had!
The truck did not have a full tank of gas when I picked it up. To avoid problems I returned it completely full. The area where the trucks are parked is very dark making parking at night a challenge and it is a personal safety concern too.
Excellent service!!!
Nice actitud and clean store, the cargo van clean as well. On returning all good
Incorrect mileage on rental contract
I did a reservation over the phone and I was send to this location for a 26 foot truck, the lady in charge on that location give my 26 footer to a other customers and she make me get the 20 foo truck Wich was no big enough and I end up doing two trips Wich cost me a lot more on millage/ gas and time. horrible experience
All was ok, excelent attention from the woman.
Very nice and professional employees
Messes up my drop off location, mind you it was circled on my paperwork. Dropped of my truck with two minutes to spare & they said I dropped it off two days late & they changed me a fee for something they messed up. Twice! DO NOT GO HERE
Awesome experience. Very helpful.
Great customer service
Ridiculously overpriced
Excellent customer service.
I had a great experience!
First he told me the mileage was .69 cent por mile then he charge me at .99 cent per miles
Be put to better people in the conditions that we are in this world at the time learn how to treat others
Great services
