That's a pretty biased survey you only asked questions about the location you didn't ask questions about the overall experience.. Because my experience wasn't all that great I must admit if there was other options in my area I wouldn't use U-Haul again! DHDavid H.
Customer Reviews for GNS Equipment Rentals
(U-Haul Neighborhood Dealer)
Pour nous contacter
Elmsdale, NS B2S1A4
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 8 h am à 12 h pm
Heures d'ouverture spéciales
- 12/20/2022 - 1/3/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Johnathon M.
Le client n'a pas laissé de commentaire.Zachary C.
Was not the trailer I reserved. Had higher sides than I wanted for the job I needed to do. Also, the tailgate did not drop to the ground because of short chains welded to it. Finally, the places they had welded the chains to the tailgate made the access narrower than the actual width of the trailer by about four inches. I needed the full width to fit the carton I needed to load. Accordingly, the trailer was useless to me and a waste of money.IanTay L.
Le client n'a pas laissé de commentaire.Olga K.
Great place and great people. Very helpful and patient.Mohammed A.
Le client n'a pas laissé de commentaire.Gerald L.
Le client n'a pas laissé de commentaire.christine C.
Nothing to improve!bill M.
Thank you and see you soonScott B.
It had a fish smell upon pick up and the back right brake/turn signal wasn't working. Overall the rest of the experience was good.LEVI L.
Le client n'a pas laissé de commentaire.Barry M.
Le client n'a pas laissé de commentaire.Jasmin Y.
Took forever to have my truck paid for and picked up. They had an issue with the order going through and they didnt have a utility dolly that I requested.Daniel D.
Did not like that head office called the night before pickup to tell me that they did not have my 15ft truck and that the only vehicle I could have was a 26ft supermover to travel a 1000 miles. Second strike for youhaul.Frank B.
We justed dropped off the truck and left the keys in the provided box.CHARLIE V.
Le client n'a pas laissé de commentaire.Chris O.
Best UHaul location I've come across yet!rob G.
The fuel Guage got stuck below the half way mark so we ended up putting much more fuel in than necessary because until we ran the vehicle for a while the Guage wouldn't go up to half.Jackie M.
For two years I rented a 4 x 8 trailer for $98 +tax. This year it was $249 + tax. Predatory pricing which I assume you will blame on Covid or the Ukraine war. I will not b renting from you again.FRANK R.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.LARRY L.
Le client n'a pas laissé de commentaire.Travis A.
Le client n'a pas laissé de commentaire.Trevor C.
Nothing to improve at all! This location is fantastic! They went above and beyond to assist me in my rental needs. Was flexible when weather interrupted my plans. Will be using them in the future!Danny W.
It took 40 minutes to get the paperwork done. The car dolly was bury in Snow, the shackles were frozen hard.don F.
Everything was great. No surprises. I used a the trailer and brought it back. No problems and no hassles. Just the way it's supposed to be.David A.
Le client n'a pas laissé de commentaire.Pam K.
Great location and friendly service. ThanksSebastien R.
Le client n'a pas laissé de commentaire.MARK J.
Le client n'a pas laissé de commentaire.Kathy D.
Clean the vehicleIan B.
Le client n'a pas laissé de commentaire.Gregory C.
Everything went greatROBBIE M.
The floor mats in the truck were all muddy.colleen T.
Le client n'a pas laissé de commentaire.Ananthu G.
Absolute best location and care for their customers 👏SUZANNE NINA B.
Overall, terrible experience with U-Haul from the start. It was not sleciacially the people at this location but instead the mere communication between branches and the usability of the app we were supposed to use to get access to the car after hours. Of course, I was informed the sign in process would be seamless, instead, the app didn't work and my dashboard was different from the one in the video to access the key box to get the car. We were told there's 24hr service and it took 2 hours in freezing rain to get a hold of someone who finally was able to help. Terrible experience from start to finish with the app and my reservation not being found using my own name. No beef with this location but the experience sucked. Would definitely reconsider before using U-Haul againMATTHIEU N.
Very helpful, very friendly!Joyce M.
Le client n'a pas laissé de commentaire.martin S.
Le client n'a pas laissé de commentaire.Eric N.
When I booked the uhaul I booked it for 3 days. The confirmation came for it being booked for 3 days. When I picked up it was put in as one day so when I dropped it off after 2 days and I thought it was early it was actually late and I lost my $60 deposit( I paid cash) This is the second time this has happened. I ended up paying way more for 2 days then I should have.Amanda L.
Le client n'a pas laissé de commentaire.Volker E.
This location is very helpful in arranging rentals to suit my sometimes demanding requests. Very good customer service, EXCEPTIONAL!!!!!! Thank you!!!!Roger L.
good site to pick up and drop off and great service!Maureen M.
Wanted to rent in Truro but was not available. GNS filled my needs well.David J.
Rented a trailer for one day, paid for it upon pickup and then had to pay again when I returned it to a different location. I was told they couldn't refund the first charge, and that it was my responsibility to go back to the pick up location and get my refund. Poor service on behalf of U-Haul.Brandon D.
It could be clarified that the odometer is actually in miles and not kilometers. It didn't make a big difference to me as I didn't travel very far.Kathy D.
Quick, seamless and very courteous. Highly recommended to any users.Stephan L.
Le client n'a pas laissé de commentaire.ROBERT JAMES M.
Burn the entire company to the ground and rebuild.Jeff M.
Shelley and her husband are the very best. They are always so quick and make it easy to to rent hitch and get on the road quicklyjames W.
Great Customer Service.ProVisionWindow S.
The young lady at the counter was great. PLEASE! have the phone calls go directly to the rental location, not the call center.JON B.
Le client n'a pas laissé de commentaire.JAMES THOMAS S.
I was surprised to get the auto text re: return...I was under the impression from our phone call that the van was due any time on Sunday, not 24 hours from pick up. After looking it up, I realized it could have been extended, but it created a misunderstanding with my sons that halted the moving job.(therefore fewer km than estimated) No one mentioned taking pictures of gas gauge, cleanliness etc, which I did, but had already handed in the keys.Joanna M.
Le client n'a pas laissé de commentaire.E FRANK R.
Le client n'a pas laissé de commentaire.Andrew S.
Great communication and very friendly serviceCindy M.
Nothing very happy with the srrvicePATRICA M.
Le client n'a pas laissé de commentaire.Valerie H.
Le client n'a pas laissé de commentaire.Kenneth L.
Excellent customer service.Lesley H.
Le client n'a pas laissé de commentaire.WENDELL BARRY B.
Friendly and knowledgeable staff.Resources S.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.Marc P.
I don't mean to sound negative by putting "Average" for the location - I just wasn't really "in" the location and didn't deal with anyone there because I did it all through the app. Biggest negative experience I had was getting the key out of the lock box. I think it would be useful to have a picture or drawing of where the lockbox is located and how the locks work. The switch on the lock was not easy to turn. I'm not sure if it was kind of frozen or if it's just old. It was too small to be able to easily grip and open the lock. Maybe it's better in warmer weather or maybe the locks just need to be replaced?Chris B.
Shelly went above and beyond to help us and even landed a tool to help us build our furniture!Ryley K.
Well I want to say lower prices but that's not realistic. We realize we're getting a good deal on vehicles. CheersBryan L.
Le client n'a pas laissé de commentaire.patty C.
Le client n'a pas laissé de commentaire.Bill C.
Le client n'a pas laissé de commentaire.chris B.
Le client n'a pas laissé de commentaire.Tanya Marie E.
Quick and easy process. Very friendly staff. Charges as expectedKeith B.
I didn't realize that there would be a cleaning fee of $20 added to the cost. It would have been nice to have been told this as I would have cleaned the vehicle myself. Thanks TracyTRACY ANN I.
shelley is very pleasent and accommodatingJim H.
Le client n'a pas laissé de commentaire.Roger L.
Le client n'a pas laissé de commentaire.Colin N.
Le client n'a pas laissé de commentaire.Kevin B.
The online ordering of products (king size mattress cover) did not work.BRAEDEN B.
The rental location was not the problem. The ridiculous online rental booking was a big problem.Alan B.
Le client n'a pas laissé de commentaire.Yves L.
Difficult to improve upon; I had a great experience e with GNS.Les B.
The uhaul self drop off system would not work. I have used this system before and liked it. I must say it is discouraging when it won't. Other then that .. thank you for the rentalJeff P.
The lady at the counter was so helpful; we had a great experience. Thanks again.Andrea K.
Shelley and Geoff Cole have excellent customer service and put on the extra effort necessary to make their business stand out. A pleasure to work with.Cory B.
Le client n'a pas laissé de commentaire.Ryan D.
A particular mention of the staff member that looked after me, she was great.Robert T.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.angela A.
Great service, super friendly and accommodating!Scott R.
Le client n'a pas laissé de commentaire.Ken M.
Le client n'a pas laissé de commentaire.Redge D.
Le client n'a pas laissé de commentaire.Dwight I.
Fantastic service. Great locationCharlene M.
Le client n'a pas laissé de commentaire.Eric L.