Our entire experience with uHaul was completely unsatisfactory and customer service offered absolutely no resolution. We will not be using U-Haul again and highly recommend all family and friends to use any other company .Jacob S.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I reserved online. I sent one of the registered drivers to puck up. 1. The computer was down for 1 hour. 2. The location made my driver redo most of reservation and pay with a different card.Johnny M.
Le client n'a pas laissé de commentaire.Billy P.
Kevin knows his business and always works to meet our needsRONALD T.
Le client n'a pas laissé de commentaire.Dominique M.
I had a very good experience and I would recommend. This is not the nearest outlet to me but was the only one opened nearby when I need one. I will be using this again whenever I need to rent a truck again.Janet B.
Very easy to pick-up the truck, it was very clean & almost brand new. The front desk was helpful & nice.BRAD H.
would of liked the location ot show me how to use app and retrn vehicle as it it took me( since was my 1st time) and using app and with no site assistance awhile to figure out the requirements on the app return the vehicle at an unstaffed location on my ownStephen P.
Le client n'a pas laissé de commentaire.HOWARD C.
Le client n'a pas laissé de commentaire.Karen M.
We reserved on 12/05/2020 for pickup in Cumming Georgia on 12/27/2020. When we called to confirm on 12/26/2020, we were rerouted 35 miles north of where we lived. When we got there, they didn't have everything we rented and we had to drive another 15 minutes north of that location!! They were very helpful at both locations, however u-haul dropped the ball. It took us 3 1/2 hours to get our equipment.Susanne W.
Le client n'a pas laissé de commentaire.CHAY S.
Would not rent from any one elseWILLIE S.
Le client n'a pas laissé de commentaire.Peter L.
UHaul MovingHelp suggested a company that was not in our immediate area, making it difficult for them to get to us. Ultimately we had to cancel have they experienced repeated delays and were rude.Grady D.
Le client n'a pas laissé de commentaire.Christopher S.
very nice and helpfulBarry L.
While the location was great. I had a very poor experience with uhual overall. My first reservation was cancelled and given to someone else despite me calling to say I was coming and to hold it. They had my card on file so I assumed they charged it. Going postal was able to help and told me to return the truck by 8am, which I did. Come to find out the paperwork said I only had it until 11:30 (which I never signed). As you can imagine it was very frustrating to find out that you all were trying to double charge me. I still haven't paid for the uhual as I'm waiting for a representative to contact me. I've rented quite a few uhuals over the years and this was by far the worst.JUSTIN G.
Le client n'a pas laissé de commentaire.JEFFREY E.
Le client n'a pas laissé de commentaire.DAVID Z.
Le client n'a pas laissé de commentaire.Kelvin Y.
Goin Postal is always friendly and helpful, very accommodating. Would have no reservation about recommending them to othersCAROLYN O.
Kevin was excellent. This is my second time renting from Goin' Postal and both times have been quality experiences.Eric P.
Kevin runs a very good location!TIMOTHY W.
Didn't tell me I was gonna be charged for 2says of use and I only used 1 daySAMANTHA A.
Le client n'a pas laissé de commentaire.VERONICA M.
Le client n'a pas laissé de commentaire.SALVATORE M.
No problemsLee A.
Outstanding customer service. Personable and helpful with the details of the equipment. Including how to adjust the seats.Robert Y.
Top off the tank after every use because I ended up putting too much fuel back in/ the average person doesn't know how much 9/16 th of a tank is!Sean B.
Le client n'a pas laissé de commentaire.HOWARD C.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.Bradley G.
Le client n'a pas laissé de commentaire.Jeffery B.
Interior of the cab could have been cleaner, but overall good. Kevin is easy to work with and very helpful.JERRY S.
Le client n'a pas laissé de commentaire.KATYA R.
Very nice team in place at this location!PETER R.
Not very visible unless you are familiar with areaRogerio P.
All GoodJerry S.
Le client n'a pas laissé de commentaire.JON D.
Le client n'a pas laissé de commentaire.Shirly S.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Spencer H.
Make sure you check the brakes, power steering , tires and the trolly wasnt available. Other then that everything worked out very well and thank youAlethea D.
Le client n'a pas laissé de commentaire.MARIA C.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Robert M.
It seems that the transmission was slipping on hills. Not a fault of the dealer, but needs to be noted. I had a very difficult time checking the unit in using my phone. It would not read my location. I went to the store next to the location to try, to no avail. I dropped the keys and came home and called. I finally stayed on the phone for over 30 minutes to try to get it checked in to find out that since I had returned the keys I was not able to do that anymore. However, when I got up Sunday AM, it had been checked in somehow.DEBRA S.
Service and equipment. I don't have any recommendations for improvement based on my most current rental.Jeremy N.
Le client n'a pas laissé de commentaire.GERALD S.
Le client n'a pas laissé de commentaire.Darlene S.
Le client n'a pas laissé de commentaire.Joseph S.
I don't know who is responsible for cleaning but it was pretty gross inside. Also my husband is a mechanic and we were kinda scared for our lives. That thing needs to be looked at. Drives like a boat. It's not that I wouldn't recommend the place specifically but I would never want a friend to drive that truck. Also it wasn't clear at drop off that I needed to take pictures first and I threw the keys in the box so I couldn't take a pic of the gas gauge. Also we waited for over 30 minutes when we got there before we ever got â€œapprovedâ€ through the app. Kind of frustrating and not the best experience.Alaina H.
Le client n'a pas laissé de commentaire.Jayce R.
Le client n'a pas laissé de commentaire.Brandon B.
Le client n'a pas laissé de commentaire.Salvatore M.
Le client n'a pas laissé de commentaire.WENONA B.
Le client n'a pas laissé de commentaire.DARWIN B.
Mirror on the truck was broken and customer service at this location is sub-par/needs improvement.Darwin B.
Le client n'a pas laissé de commentaire.Marcus W.
Everything was great!Frank D M.
Le client n'a pas laissé de commentaire.MALCOLM A.
The guy was watching Fox NewsThomas N.
Great service.Israel T.
Le client n'a pas laissé de commentaire.Marcus W.
Le client n'a pas laissé de commentaire.Terry S.
When asked if I wanted the insurance for the 14 I said no and I see that I was charged for it anyway. When I picked up the truck the owner said the truck number is on the top right hand corner and it's one of the three trucks outside. I looked at all three trucks and none of the numbers match so I went back inside and asked and was told the same thing so I looked again and even went as far to try the key in them. At this point I went inside the third time and said I was not seeing this truck. He snapped at me and said if I was willing to bet he could make a lot of money off of me, we went outside and he again said I told you it's one of these three trucks how hard was it for me to figure it out and then he said; and I'm trusting you with one of my trucks. At this point he realizes that the truck is not there and it was behind the building no where in sight. I told him that I did not appreciate the way he spoke to me and the comments that he made when he was in the wrong. He just goes off on me saying that he is sick and tired of Uhaul customers going off on him and that I was Being irrate. I asked him if he was the owner and he said yes and I told him that I would never do business with him and and he look at me and said do you promise. I have never been treated like this by an owner.Patricia M.
Le client n'a pas laissé de commentaire.TODD R.
Everything was perfect, and Kevin was awesome . If you're ever in need of Uhaul services, definitely give Kevin a call.Brian H.
Kevin is Very friendly.juan C.
Very friendly and helpfull. I will be backLynn K.
Great experience but I was given a faulty trailer with a broken leaf spring which is obviously pretty dangerous.Bo B.
Le client n'a pas laissé de commentaire.IL Y.
Le client n'a pas laissé de commentaire.Guadalupe H.
Always appreciate Kevin helping me with my UHaul needs. Thank you!!Michael F.
Had trouble Getting truck with my phone and had to go into building. The manager was very helpful.Andrew S.
Le client n'a pas laissé de commentaire.Rhonda S.
Great service keep up the great work!mark L.
Very friendlyChriss H.
Great guy .always helpful ...... needs a raise for good service to customers...Dana G.
Le client n'a pas laissé de commentaire.Larry T.
Le client n'a pas laissé de commentaire.Colin R.
Le client n'a pas laissé de commentaire.Diane H.
Made a reservation for a car hauler, when I arrived to pick it up it was not there. Had to wait two hours.richard H.
The truck could use some work. An alignment, was pulling to the left and right. Had to concentrate really hard on keeping it center. Noticed that the truck was making some wierd noises while driving in the engine. Not sure if it was a speed restriction limit u haul put on it?Carl B.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Brian M.
Everything was great!!CHRISTOPHER G.
Le client n'a pas laissé de commentaire.SHAKIRA J.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Carol M.
Dropping off the car hauler was easy and simple. U-Haul is the way to go.Eddie B.
This truck was nasty. The key was hard to get out of the ignition. The engine sounded like it needed to be serviced.Sherry C.
Le client n'a pas laissé de commentaire.TAMARA G.
This was a great experience. The truck was ready. The check out was smooth and I did not have to wait. Excellent customer service and the truck worked greatrichard B.