Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)

321 évaluations

18866 Stone Oak Pkwy Ste 103   San Antonio, TX 78258

(210) 239-1789

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(210) 239-1789

18866 Stone Oak Pkwy Ste 103
San Antonio, TX 78258

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA FRIESON 
Évaluation :
5

1st time to rent from this location, very friendly staff, will consider renting again from this location.

ANTONIO SALAZAR 
Évaluation :
5

Always great service.

Douglas Griffith 
Évaluation :
5

Thank You for all your help! Ivette

EVETTE HINOGOSA 
Évaluation :
5

Great Service

Douglas Griffith 
Évaluation :
5

Excellent customer service and excellent equipment that was available highly recommended!

Geraldo Gonzalez 
Évaluation :
3

The truck had multiple problems. Broken visors. The seat adjustment bar was jammed and I could barely reach pedals. Ive driven these before w/o issue for2 decades. They also used armorall on the floor mats, so if your foot toiched it, be careful on the pedals. The business was easy to deal with, but vehicles arent maintained. Got it with low tire pressure, damn near flat. Would probably goto a direct uhaul dealer next time ..this was just convenient, but you get what you pay for. But the staff was super cool and relaxed, so its a toss up. Back smelled like death had been hauled...or ancient funiture.

Cara McCollum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velma Armijo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sofia Cortez 
Évaluation :
5

I loved using U-Haul but the charges were outrageous especially being that I filled up the fuel tank myself. If I would've known it would be that much I would've just hired a moving company. Will not be using again.

Mark Mullins 
Évaluation :
1

Improve customer service skills which involves communicating to the customer verbally. Ensure that your customer understands the process of renting a U-Haul from start to finish. Especially when it comes to pricing.

Pierce Pirson 
Évaluation :
5

I always rent trucks from Goin Postal and they have always been friendly

Brenda Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany clark 
Évaluation :
4

Really nice place. I enjoy doing business with them

Patrick Guissou 
Évaluation :
5

friendly, quick service and refunded milage as promised!!

Markus Hoffmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Boffo 
Évaluation :
5

Easy process. Convenient return after hours.

Orlando Moreno 
Évaluation :
5

Staff was very friendly and helpful. If I need another vehicle to rent, this is where I'm going.

MICHAEL SIMONEAUX 
Évaluation :
5

I go to goin postal for all my mailing needs and truck rental needs. The staff is so very nice and helpful. I would recommend renting from them, mailing through them or dropping by to see the unique array of items the have for sale.

Denise Francois 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marily Teran 
Évaluation :
5

KEEP SMILING AND STAY PRETTY...BOTH YOU GUYS!!! LOL...THANK YOU

Alex Dovalis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Seidel  
Évaluation :
5

Le client n'a pas laissé de commentaire.

james gunter 
Évaluation :
5

all good

Alex Dovalis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURETTA ROSS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Calderon 
Évaluation :
4

Right front tire had slow leak - I filled it twice in my 4 days.

Brian Scott 
Évaluation :
5

Convenient, easy, friendly staff

Tamra Nelson 
Évaluation :
3

When we arrived to pickup, there were 2 people behind the counter. One was helping a customer and the other ignored us and then answered the phone. When the person before us left, and we stated what we needed we were directed to the person who had been studiouslyavpiding eye contact. I found that to be a rather rude way of handling things. At least acknowledge we are there with a "be right with you" or something. And definitely don't answer phones and avoid eye contact if you have a specialized task, at least ask "are you here to pickup a uhaul?" And if the customer says no, then you let them know the other associate will be able to assist them.

Diana VanDerwood 
Évaluation :
2

Even though I told the attendant I put gas in the truck and left the receipt showing I put 1,7gallons in the tank. (I drove less than 12 miles). I was still charged 11 dollars for gas.

JEFFREY STROHSCHEIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Challis 
Évaluation :
5

I love the customer service and customer support. I would rent from them again as well as recommend them to friends and family.

Michael marshall 
Évaluation :
5

Staff is great and helpful. Highly recommend costumer service.

Marcelino Gancena 
Évaluation :
5

This location was extremely quick and efficient. The online interface with self-check in could be better. Overall a good experience and priced fairly

James Shakir 
Évaluation :
5

Very nice people over there. They explain everything you need to know. Merci

Irma Carder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE PHILBRICK 
Évaluation :
5

Very elegant service

Michael MIKHAIL 
Évaluation :
5

There is nothing this location can do any better than they already do. They were Great. I highly recommend this location to anyone needing a rental

David Black 
Évaluation :
4

The equipment was not clean at all, however that makes up for their good customer service attitude - very nice and helpful people , the location was convenient - I will come back

Ruth Kugue 
Évaluation :
4

The customer service at that location was very good. My only concern was that the truck's air conditioner only worked well, if the knob controlling the fan was turned to full speed.

DAVID BOKINSKY 
Évaluation :
5

Very friendly service. Very well run and organized,

Catherine Ross 
Évaluation :
5

Everything was great!

richard norris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Jaramillo 
Évaluation :
4

Truck had an oil leak

CASEY VIATOR 
Évaluation :
5

The couple who assisted is amazing and beautiful!

Lourdes Hagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Garcia Rosado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL COPELAND 
Évaluation :
5

I was able to make my needed reservation easily and the pick up and drop off were seamless. This was a great customer experience in my opinion.

FELECIA JOINER 
Évaluation :
5

Excellent service à la clientèle.

cory hallam 
Évaluation :
4

Definitely ridiculous only allowing 30 miles. Will never use U-Haul again. 100 % going with Penske for my moving needs from now on.

Manuel Montemayor 
Évaluation :
5

Merci.

NELLY ROSE 
Évaluation :
5

Great owners everyone loves them

JEFFREY MCALLEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Hau 
Évaluation :
3

No comment

mary cansimbe 
Évaluation :
4

All went well with my rental of the pickup truck and I would use this location again if I was in need for a truck rental.

Robert Wexler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Crites 
Évaluation :
5

Excellent support from counter staff for both pickup and return

Daniel Challis 
Évaluation :
5

The equipment was ready for pickup and plenty of parking for my vehicle for the day rental. It was a newer truck with few miles. Dropoff was easy and the receipt accurately reflected actual mileage used as opposed to estimate (which was more). Rental location was easy in - easy out; will use this business again.

Michael Keegan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Arnold 
Évaluation :
3

Interior of the van was filthy, smelled bad and had tons of dog or cat hair all over the seats. Floor of the van was muddy as well.

george bordon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Ketel 
Évaluation :
1

I was charged a $60 cleaning fee as I didn't understood what $60 of cleaning needed to be done. What little cleaning was needed certainly could be done in less than 5 minutes. Also I didn't see in my documentation where I needed to return the furniture pads folded up, and there was no way I could have lost one as the returning location claimed I only returned 23 and not 24. There were also several pads I didn't use that were still folded up. The returning location said there was a label inside the back of the truck indicating the pads had to be returned folded, which makes no difference since that was not declared at the time of the rental (and it wouldn't matter how or how well they were folded?). I spent over $1700 on this rental and to now hit me with a $60 cleaning fee when I left more gas in the truck than when I picked it up is quite an insult! For my next rental I'll definitely be contacting Penske!

Duane Fortune 
Évaluation :
1

We got to the location at 7am and the store was closed and didn't open until 9am. This provided extreme anxiety since our loaders were scheduled for 8am. We had to wait until your customer service opened to find out there was a lock box with the keys. This should have been communicated to us by the scheduler.

Joseph Battaglia 
Évaluation :
5

Nothing everything looks good so far I really appreciate it thanks great costumer services

Erika Murillo 
Évaluation :
5

The operators of this store were super nice and beyond helpful.

Wayne Krawczynski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEHDI RAMBOD 
Évaluation :
5

Fast friendly service

FRANKIE MORA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron Kramer 
Évaluation :
5

I really enjoyed how easy and quick it was. No crazy price mark ups like some do. Very polite staff and great customer service.

Joe Pursell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKIE MORA 
Évaluation :
5

Excellent experience from check-in to check-out!!!

Patrick Walden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Nowlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL GORMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR GREEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Martinez 
Évaluation :
3

U-haul truck may have required an alignment. Steering vs drive felt "off".

Allan Vazquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Arnosky 
Évaluation :
5

Easy, fast, friendly.

Stephen Hughes 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HIDEYOSHI SHIROMA 
Évaluation :
5

The employees working that day were very kind and helpful

Kimberly Ash 
Évaluation :
5

Great customer service!!!

cedris ferguson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Praveen kumar Krishnagiri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Keaton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR L. RAMOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Gammage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latiba Cummings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luisito Cercaci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yohan Lee 
Évaluation :
4

I would suggest when they state that you can return the equipment the next day - it needs to be by the time you had picked it up - so explain the time frame. Also - explain how to return it with the app - if you are not open. Just one more thing - make the app work for people. we could not get the app to work on either my phone or my son's - so was glad you must have looked on your cameras & noticed we tried to do what was on the video. I kept stating it could not find my order. request.

Cindy Truskolaski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA FREEMAN 
Évaluation :
5

Excellent service friendly and helpful thanks made my move easy

Carlos Mejia Andrade 
Évaluation :
3

Truck bed dirty. We swept it out and ran it through a car wash.

Sharon Crebo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zachary edward wright 
Évaluation :
5

Very Food Services, very Nice people!!!!

PEDRO SIQUEIRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven stonely 
Non les évaluations ont été soumises pour cet établissement.

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