Customer Reviews for Gold Coast Mailroom
(Concessionnaire U-Haul dans le voisinage)

22 évaluations

5 Brewster St   Glen Cove, NY 11542
(Located on Brewster Street East of 107)

(516) 299-9058

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(516) 299-9058

5 Brewster St
Glen Cove, NY 11542
(Located on Brewster Street East of 107)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Adam the booking agent was awesome , I would recommend him . but the young lady at the 5 Brewster is not customer service material at all .

Rose M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
1

Truck was received with gas on empty. Put in 20 gallons for $94,38 and when returned it had 3/8 of a tank left. The rental agent said he would refund some gas money and would call me in an hour when he got home. He never called back!

Allyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell L. 
Évaluation :
3

We were waiting for awhile. i think bc the location is also a fed ex/ups and shipping center it was pretty chaotic.

DANIELJ B. 
Évaluation :
1

It was a Dunkin' Donuts and they knew nothing about the Uhaul, mailroom was closed also we were told to just leave the u haul with keys under seat, originally told me to just drive around and find a place that would take the truck.... what??? We had an Uber waiting and a flight to catch, never ever again!

Genevieve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

syed Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LeShelle J. 
Évaluation :
3

Location did not open on time, in fact, The location opened 20 minutes late. This 20 minutes may seem like nothing but it cost me money. Also, the gentleman behind the counter, David, stated that he couldn't help me because the server was down and it was U-Haul‘s fault. He instructed me to call U-Haul on the phone and take care of it myself. My suggestion to improving this for the next person would be to monitor the pick up point much more carefully.

JESUS MANUEL V. 
Évaluation :
1

System was down. Had to spend 2 hours on the phone with customer service. To “be allowed” to take the keys for my reservation.

Frank S. 
Évaluation :
3

There is almost no signage for where you need to park the Uhaul truck after hours. Since this location is in between two parking lots, I wasn't sure where to park. The drop box for the key was also very difficult to find at night. The image of where it should be is either wrong or misleading. I had to go behind the building where it was pitch black and difficult to see.

Christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
3

Someone returned the truck when the store was closed so it was not checked in. I dont think the driver compartment was ever cleaned or sanitized. The sales associate had some personal problems & arrived late to the store delaying our departure by 1/2 hour made even worse by U-Haul changing the location pickup to much further away & an hour later. The associate was very nice & professional & tried to get us checked out as quick as he could. The location did not have the furniture dolly that we needed. He tried to get us some additional credit but we had to call U-Haul back to work it out & since we were running so far behind schedule we never got a chance to call.

joseph H. 
Évaluation :
1

The person at store was rude, inconsiderate and not prepared....I had checked in via email... he didn't have my information and made me wait 45 minutes to help me

kathleen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
4

Ensure accurate pricing is charged to prevent discrepancies and additional work to resolve an issue that could have been avoided.

Danielle W. 
Évaluation :
2

Check in was cumbersome. Agent had no idea what to do. Took over 20 minutes. Had to have him call another person to verify who I was even though I had a contract and my license. What is that about? Not pleasant. Then van had large hand cart I didn't want but had to take. Not a good experience. Also, this was a one-way move and gas tank was almost empty. I had to estimate how much gas I needed. THIS IS A PANDEMIC!!! Dropped truck off with almost half a tank more than I got when I picked it up. NOT HAPPY

Daniel J S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Nothing....everything was smooth and issue free!!!

Barbara A F. 
Non les évaluations ont été soumises pour cet établissement.

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